Luftfoto
Tjek tilgængelighed

Anmeldelser af Royal Decameron Montego Beach - All Inclusive

3.5 out of 5
Royal Decameron Montego Beach - All Inclusive
2 Gloucester Avenue, Montego Bay, Saint James

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 258 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 283 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 169 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 123 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 175 af i alt 1008 anmeldelser" "

7,2/10

Rengøring

7,4/10

Service og personale

6,6/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Sophia, Saugus

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Do not book. Even provided sheets w mold.
Overnattede 5 nætter i februar 2024

8/10 Udmærket

Marion

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Six minutes from the airport, clean room, friendly staff, great food options.
Overnattede 4 nætter i maj 2024

6/10 Okay

sheena

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
they need to improve on fresh towels in the room and some type of bath mat in the tub very slippery when taking a shower.
Overnattede 5 nætter i maj 2024

2/10 Forfærdeligt

Georgeina

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

2/10 Forfærdeligt

Michaelle

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is completely not good . They domt have good food the real jamaica. Jerk chicken , plus the room is very old , have bed bugs . And no iron to iron clothes . Its really hot Ac not working , hot water not working . Never will i put my foot at this place again . Worst hotel ever !! The staff is rude , the hotel room is dirtyyy .. the bathroom not clean .the picture they show online its not what i see in person . Complete scam !
Overnattede 3 nætter i maj 2024
Svar fra Charmaine Blair den 21. maj 2024
Dear Guest Michaelle, Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction with the food and room maintenance, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

2/10 Forfærdeligt

annette

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
They new to clean the room and all so there's a lot of roaches running on inside and outside
Overnattede 2 nætter i maj 2024
Svar fra Charmaine Blair den 21. maj 2024
Dear "Guest Name", Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction with the cleanliness of the room, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

8/10 Udmærket

diana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff where very helpful
Overnattede 6 nætter i maj 2024
Svar fra Charmaine Blair den 16. maj 2024
Hello Diana,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager

4/10 Dårligt

Lenin

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was expecting similar service as when I went to Cabo’s San Lucas Mexico. In other words it was the complete opposite. We arrived earlier from the United States and we couldn’t check in till 3pm. I place to be in King size bedroom but instead I received a two full beds for me and my partner. Food was lackluster, one day my partner and I were out on excursions. We came back in the evening and our door was left open. Immediately went to the front desk and they said they will be on top of it! The facility is a little obslete. The resort doesn’t even have a shuttle to the airport. You must bring cash to pay for a taxi.
Overnattede 5 nætter i maj 2024
Svar fra Charmaine Blair den 13. maj 2024
Thank you for your feedback, Lenin. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the room, including food and beds. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

10/10 Fremragende

JUDE

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was overall good 👍
Overnattede 3 nætter i maj 2024
Svar fra Charmaine Blair den 13. maj 2024
Dear JudeOn behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager

2/10 Forfærdeligt

Daidra

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Housekeepers are thieves, left my jewelry on the bed and they stole it.
Overnattede 3 nætter i maj 2024
Svar fra Charmaine Blair den 13. maj 2024
Thank you for your feedback, Daidra. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with your jewelry that was place on the bed . i personally went to the room when you called the resort and no bag with jewelry was on the bed . We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

2/10 Forfærdeligt

Dameion

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was trying to check out the same day but no one knowa how to tell me how to get a refund i actually stayed somewhere else because no visitor allowed and if you have bring something to a car you load on the street side cars cannot come in no elevator suitecase wheels broke and room is upstairs lobby no air conditioner i would love a refund credit
Svar fra Charmaine Blair den 13. maj 2024
Thank you for your feedback, Dameion. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the the policy of the resort, We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

4/10 Dårligt

Lakia Maria

Rejste i en gruppe
Synes ikke om: Rengøring
The room was very dirty, they didn’t give us no clean rags. Never again, they need to update, there rooms
Overnattede 2 nætter i maj 2024
Svar fra Charmaine Blair den 9. maj 2024
Thank you for sharing your feedback, Lakia Maria. We apologize for the inconveniences you faced at Royal Decameron Montego Beach. Your comments will be shared with the management for improvements. We hope you give us another chance in the future.

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel had amazing service, very organized, great staff, great food, very clean Everything in this hotel was amazing. Coming back again!!!
Overnattede 2 nætter i maj 2024
Svar fra Charmaine Blair den 7. maj 2024
Thank you for your review, Mary! We are glad to hear that you had a wonderful experience at the Royal Decameron Montego Beach. We appreciate your positive feedback about the amazing service, organized facilities, great staff, delicious food, and cleanliness. Looking forward to welcoming you back again soon!

10/10 Fremragende

Melvin

Overnattede 2 nætter i maj 2024

8/10 Udmærket

Barbara

Rejste med partner
Synes godt om: Rengøring, service og personale
Like food entertainment beach pool employees working good no complain
Overnattede 4 nætter i april 2024
Svar fra Charmaine Blair den 3. maj 2024
Thank you, Barbara, for your positive review of Royal Decameron Montego Beach. It's great to hear you enjoyed the food, entertainment, beach, pool, and the service provided by the employees. We appreciate your feedback!

2/10 Forfærdeligt

Jason

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
My vacation began very poor when I checked in my room I was a sign had mold .i was given a different room the same day by a wonderful manager on duty at the front desk . But the ac never worked I had to buy a fan the next day. My housekeeper was very excellent for the two days she cleaned my room. Until the next day she was off someone else cleaned my room an stole one pair of my shoe. Packing my luggage to leave I realized it was missing.I reported it but very little interest was shown to even investigate who cleaned the room . I’m a returning resident an I’m so disappointed at what happened to me an my wife. I want to send appreciation to Stephanie from breakfast dining room she made our vocation her service a knowledge was exceptional,the food was great my wife loved the fresh omelette . Overall the property has a great view a some good amenities but poorly maintained. I seriously wished I was asked for something rather than been stolen from. I recommend this property but be very cautious with your personal properties when you leave things in your room
Overnattede 4 nætter i april 2024
Svar fra Charmaine Blair den 2. maj 2024
Hi Jason, Thank you for your detailed review of your stay at Royal Decameron Montego Beach. We are glad to hear that the manager on duty resolved the room issue promptly. It's disappointing to hear about the problems you faced with the AC and the missing shoe. We appreciate your kind words towards Stephanie and are glad she provided exceptional service. We'll address the maintenance issues to ensure a better experience for future guests. Thank you for recommending our property and we'll work on improving our services.

2/10 Forfærdeligt

Floyd

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is run down and in desperate need of repairs. Checked in one room and it has visible mold in the bathroom and there were no towels. Called front fed at 3pm to inform them and no one ever showed up. Went to the front desk only to be told that there was nothing they could do but report it. Next day went back to the front desk to find out it was never reported. They then offered to change out the room but we would have to wait until 3pm before one would be available. Went back at 3pm was given a new room. Entered the room there were no towels, no pillow cases on the pillow, no remote for the TV and no iron. The issues for the exception of the tv remote were corrected. On day three had to return to the front desk again because the remote they left in the room did not work. There were issues 3 of the 4 days of my stay. I would never return or recommend this place to anyone. The GM and guest service manager did bring a fruit plate and champagne to the room as a sorry for the inconvenience and it was appreciated, however they will never get my business, as they say first impressions are the last.
Overnattede 4 nætter i april 2024
Svar fra Charmaine Blair den 30. apr. 2024
Thank you for your feedback, Floyd. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the room, including cleanliness and amenities. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

10/10 Fremragende

Maricarmen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Charmaine Blair den 30. apr. 2024
Dear Guest Maricarmen,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Fremragende

Karsh adams, Orlando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
it was great
Overnattede 3 nætter i marts 2024
Svar fra Charmaine Blair den 30. apr. 2024
Dear Guest Karsh,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Fremragende

Estera

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
I liked that we could use both Cornwall and Montego Beach resort during our stay. Lots of access to beaches and dining, plus coffee and gym were great! So good that we didn’t leave the resort once! Beautiful location, super close to the airport, lovely sunsets, coffee is delicious and the gym had everything we needed to keep fit. Food tasted great, even though I ate like a queen, I felt like I was more in shape during my trip than usual. But that’s because the quality of the food was amazing, I wasn’t stressed and I stayed consistent with my fitness. I would definitely go back. And recommend to friends and family. Only thing I noticed is the staff doesn’t really seem to have much urgency. I’ve been to Jamaica before but a different resort and it was a contrast. Not speaking on allllll the staff but majority seemed to be on their own time and schedule. Water wasn’t refilled daily in our room but they got us extra pillows when we asked for them which was nice :)
Overnattede 7 nætter i april 2024
Svar fra Charmaine Blair den 30. apr. 2024
Dear Guest Estera,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Okay

Christopher J

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Let me start off by saying. We love this resort. Its affordable and the staff is great. Unfortunately this time we went the alcohol selection was very small and bottom shelf. We actually went across the street and bought our own to drink at pool bar. The buffet was also just so so. A day or two they actually had a dish or 2 that was good. The last time we went buffet was great so maybe just a bad week.
Overnattede 7 nætter i april 2024
Svar fra Charmaine Blair den 30. apr. 2024
Dear Christopher J,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

8/10 Udmærket

Vanetta

Synes godt om: Rengøring, service og personale
Wonderful staff and comfortable rooms all being upgraded. It’s excellent location and good transportation connections. Shares beach next door so good water.
Overnattede 5 nætter i april 2024
Svar fra Charmaine Blair den 30. apr. 2024
Dear Vanetta,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

10/10 Fremragende

Abigail

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We have a great time. They were doing some renovations around the premises. The only thing is that they need to have more options about the menu for the buffets
Overnattede 4 nætter i marts 2024
Svar fra Charmaine Blair den 26. apr. 2024
Thank you for your feedback, Abigail. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

8/10 Udmærket

Ethan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Very great resort there’s some things that were cheaper about the resort but you get what you pay for and it’s beautiful all over the resort and the staff was very kind.
Overnattede 4 nætter i april 2024
Svar fra Charmaine Blair den 24. apr. 2024
Dear Guest Ethan,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

8/10 Udmærket

Sandra

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I did not get a get jerk pork,i was disapointed but food was good none the less
Overnattede 2 nætter i april 2024
Svar fra Charmaine Blair den 23. apr. 2024
Thank you for your feedback, Sandra. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the food, including jerk chicken. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

10/10 Fremragende

Lejla

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing and friendly. Clean beach. Lots of fun activities.
Overnattede 7 nætter i april 2024
Svar fra Charmaine Blair den 23. apr. 2024
Thank you for your feedback, Lejla. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. . We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

8/10 Udmærket

Sean

Synes godt om: Rengøring, service og personale
Beautiful grounds and beach.Furniture outdated but seen some being replaced.Food selection repetitive,carbs a plenty.Jerk chicken magnificent. Would like more local fruits and vegetables,but one can survive as is.Stayed here over 12x in the past.Bring back The Mento Band,and change up music over P/A. Local radio might be fun.Thanks for your hospitality again RDMB
Overnattede 6 nætter i april 2024
Svar fra Charmaine Blair den 23. apr. 2024
Thank you for your feedback, Sean. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the varities. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

6/10 Okay

Althea

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer service was very poor...food was cold and limited. Bar and restaurants kept running out of items...
Overnattede 2 nætter i april 2024
Svar fra Charmaine Blair den 22. apr. 2024
Thank you for your feedback, Althea. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the restaurant and customer service.. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

4/10 Dårligt

Cassandra

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Outdated, they manually check guest in on paper, still using keys to your room and safe anyone can easily make copies. My room has outdated furniture with dents and scratches, the sliding door to the patio has missing handles and was very difficult to open. The bathroom has no toilet paper holder, no bathroom rugs to step on when getting out the shower, missing shower curtain rings, no cooler in the room with one bottle of room temperature water for two guest. Tile floor throughout the bedroom with no rugs when getting out the bed. Running out of food at the beach snack shack, stayed four nights and was not able to get what I wanted at the snack shack. At breakfast, lunch and dinner you have to stand in line to give your room number every time you eat which they also manually write down on a piece of paper. Checking out was the time because I’m leaving, they also have to go through a list of papers to find your name to check you out. I would not recommend that place to anyone or would I consider going back!!!
Overnattede 4 nætter i april 2024
Svar fra Royal Regards den 20. apr. 2024
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

8/10 Udmærket

Briana

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms very clean and spacious the pictures don’t do the size of the rooms justice. Get garden view suites huge. Sauna wasn’t working while I was present and they were just hit by a hurricane the week before so some of the facilities and beaches were affected. Over all stay pretty good.
Overnattede 3 nætter i februar 2024
Svar fra Charmaine Blair den 22. apr. 2024
Dear Guest Briana,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

10/10 Fremragende

sherri lynn

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All rooms have a spectacular view of the Caribbean. There are a couple stretches of beautiful beach on the property. Trivia, bingo, and other games at the pool were fun. The buffet had an adequate selection of Jamaican dishes, fruit, and desserts. The nightly entertainment varied from singers and dancers to a magician.
Overnattede 7 nætter i april 2024
Svar fra Charmaine Blair den 22. apr. 2024
Dear Guest Sherri Lynn,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

4/10 Dårligt

Alexandre Kamukuny

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
1 staff out 3 was pleasant and courteous. The staff working at the front desk were the worst. Very rude, unwilling to help. It’s like they don't like working there. the staff at the bar and restaurants were nice and professional. overal if i was visiting Montego bay again. i would never book my stay at the Royal decameron again. or recommend them to a friend
Overnattede 5 nætter i april 2024
Svar fra Royal Regards den 20. apr. 2024
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

4/10 Dårligt

Akosua

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This is the worst place I’ve ever stayed. Ants crawling out the side and bath tub, not just a few but, a whole army crawling up/ out the sink. The place is run down, out dated, rusty and needs a good paint job. The staff was overall pretty nice, management admitted to the changing of the room, wouldn’t make a difference because, they’re all the same!! Sad!! The bar staff was very respectful, kind and made our stay entertaining, by telling jokes. The place overall, is very boring compared to other places. Honestly, Jamaica is a beautiful island so, we just sat and looked out in the ocean, enjoyed the beach and other guests by making conversation, mostly about never staying there again. Everyone agreed. The near by property is much better, thankfully so, we walked over a few times and was granted access to dine and enjoy their cafe. Geez, couldn’t believe we stuck it out. Highly recommend NOT booking this location. 2star disappointment
Overnattede 4 nætter i april 2024
Svar fra Royal Regards den 20. apr. 2024
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

6/10 Okay

Marina

Rejste med partner
Synes godt om: Rengøring, service og personale
The location and views are perfect. The rooms and bathrooms need some tlc.
Overnattede 4 nætter i marts 2024
Svar fra Charmaine Blair den 22. apr. 2024
Thank you for your feedback, Marina. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the room, including cleanliness and amenities. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

10/10 Fremragende

Elizabeth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my time there. The staff were amazing!! The property was clean and i enjoyed the live evening entertainment. The only complaint i have is the food good be better. The food at their restaurant was very good. There was a large variety of food choices but the food lacked taste at times.
Overnattede 5 nætter i april 2024
Svar fra Charmaine Blair den 11. apr. 2024
Dear Guest Elizabeth,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Okay

Jerome, Garner

Rejste med partner
Synes godt om: Rengøring
The property was dated but clean. The staff were very friendly. The food was amazing. The biggest problem was getting towels and toilet paper. They seemed to have a shortage of these basic things and not put them in the room when the room was cleaned. When I asked the front desk for them I had to wait until the next day when room service came in the late afternoon. This created a lot of problems.
Overnattede 6 nætter i marts 2024
Svar fra Charmaine Blair den 10. apr. 2024
Dear Guest Jerome,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.Cordially Charmaine Blair Guest Services Manager

10/10 Fremragende

Roderick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was well clean . The staffs were amazing and always greet us.
Overnattede 7 nætter i marts 2024
Svar fra Charmaine Blair den 8. apr. 2024
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear that the property was clean and that the staff were amazing and friendly. I hope you had a wonderful stay at the hotel.

8/10 Udmærket

Alfonso

Overnattede 4 nætter i marts 2024
Svar fra Charmaine Blair den 24. apr. 2024
Dear Guest Alfonso,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Udmærket

CLARIBEL

Rejste med partner
Bad food, really poor
Overnattede 4 nætter i marts 2024
Svar fra Charmaine Blair den 3. apr. 2024
Hi Claribel, I'm sorry to hear that you didn't enjoy the food at the Royal Decameron Montego Beach. Your feedback is important to us, and we will make sure to address this issue for future guests. Thank you for sharing your experience.

6/10 Okay

Amya

Rejste i en gruppe
Property needs renovation and parking. Limited food options and dining schedule. Not like a regular all inclusive with food and liquor.
Overnattede 3 nætter i marts 2024
Svar fra Charmaine Blair den 1. apr. 2024
Thank you for sharing your feedback. We appreciate your comments on the property, parking, and food options. Your review will help other travelers make informed decisions. If you have any specific suggestions for improvement, we encourage you to communicate them directly to the hotel management. We hope you still enjoyed your stay at Royal Decameron Montego Beach. Safe travels!

6/10 Okay

Ratko

Overnattede 5 nætter i marts 2024
Svar fra Charmaine Blair den 30. mar. 2024
Hello Ratko,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Fremragende

Sudesna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Charmaine Blair den 29. mar. 2024
Dear Sudesna,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Fremragende

Pamella

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the entertainment and the people
Overnattede 4 nætter i februar 2024
Svar fra Charmaine Blair den 29. mar. 2024
Hello Pamela,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager

10/10 Fremragende

Jameer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Charmaine Blair den 19. mar. 2024
Dear Jameer,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Forfærdeligt

Sarah

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Charmaine Blair den 18. mar. 2024
Dear Sarah,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Udmærket

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food was meh
Overnattede 2 nætter i marts 2024
Svar fra Charmaine Blair den 18. mar. 2024
Thank you for your review, Leryn. It's great to hear that some staff members were friendly during your stay at Royal Decameron Montego Beach. We aim to provide excellent service and will address any issues with the team. We hope you had an enjoyable experience overall and would love to welcome you back in the future.

2/10 Forfærdeligt

cynthia ellen

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Worst place we ever stayed 5 things wrong in our room even the phone didn’t work to call about the flood we had
Overnattede 5 nætter i marts 2024
Svar fra Charmaine Blair den 12. mar. 2024
We are sorry to hear about your experience at Royal Decameron Montego Beach. Your feedback will be taken into consideration to improve in the future. Thank you for sharing your thoughts.

8/10 Udmærket

Stephanie

Synes godt om: Rengøring
Overnattede 2 nætter i marts 2024
Svar fra Charmaine Blair den 14. mar. 2024
Hello Stephanie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Forfærdeligt

Darian

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had to book with another property because after 6 hours of waiting they still didn’t not have a room for us. In those 6 hours we decided to go eat and drink but that didn’t happen either. It was supposed to be all inclusive but the buffet barely had food and there was hardly ever a bartender at any of the bars. The hotel is nothing like the pictures. EXTREMELY inconvenient and an overall terrible experience. Don’t be fooled like I was.
Overnattede 3 nætter i marts 2024
Svar fra Charmaine Blair den 11. mar. 2024
Dear Darian, we are truly sorry to hear about your negative experience at Royal Decameron Montego Beach. Your feedback is important to us and we will address these issues with the hotel management to improve the overall guest experience. We hope you give us another chance in the future.

8/10 Udmærket

Beatrice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No elevator and we roomed on the 4th floor. And no enough towels
Overnattede 7 nætter i august 2023
Svar fra Charmaine Blair den 12. mar. 2024
Dear Beatrice, thank you for sharing your feedback on Royal Decameron Montego Beach. We apologize for the inconvenience of not having an elevator and the limited towels. We appreciate your understanding and hope you still enjoyed your stay with us. Safe travels!