Facilitet på overnatningsstedet
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Anmeldelser af Kimpton Surfcomber Hotel, an IHG Hotel

4.5 out of 5
Kimpton Surfcomber Hotel, an IHG Hotel
1717 Collins Avenue, Miami Beach, FL

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 473 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 262 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 129 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 87 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 57 af i alt 1008 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

johnny

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra Nick den 9. dec. 2019
Thank you! :)

10/10 Fremragende

Kim Rothmann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2019
Svar fra Shawnee den 19. jul. 2019
Thank you for the 10 out of 10 Kim! See you again soon.

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
In the heart of the action — fantastic pool!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Azin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

HARRIET

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ado, Caroline and Cory were the best. Customer service was excellent. Social hour was a pleasant surprise. We will definitely come back and refer more people. It’s a little gem on Collins Ave.
Overnattede 4 nætter i maj 2024
Svar fra Kimberly den 25. maj 2024
Thank you so much for proving a detailed and positive feedback from your recent stay. Thank you for appreciating Ado, Caroline and Cory's hard work in making you stay extra special. We hope to host you again soon.

6/10 Okay

Lam

Synes godt om: Rengøring, service og personale
I had a bad experience checking my room, they gave me the wrong room and told me that there was nothing available ( basically, I just have to suck it up) then the safe in my room didn’t work. I tried to talk to the manager and she was actually the one who checked me in. Of course, I got the same treatment on the phone which was not helpful at all. I’ve stayed with this hotel a few times and this is the worse experience I’ve ever had with them.
Overnattede 3 nætter i maj 2024
Svar fra Kimberly den 25. maj 2024
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

8/10 Udmærket

Erdem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Kimberly den 21. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Udmærket

Ulrich

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr schöne Poolanlage. Nähe am Meer. Weinprobe super
Overnattede 5 nætter i maj 2024
Svar fra Kimberly den 21. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Rachel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great options for food and close to other areas. Pool and beach area amazing. Service was great.
Overnattede 2 nætter i maj 2024
Svar fra Kimberly den 19. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Irina, Denver

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay! Excellent service, great vibe, great location!
Overnattede 4 nætter i maj 2024
Svar fra Kimberly den 13. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Udmærket

Sam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The fitness center was out of order. Disappointing
Overnattede 4 nætter i maj 2024
Svar fra Kimberly den 13. maj 2024
Good morning, thank you for taking your time to give us your feedback. I apologize for the inconvenience that you during your stay. We hope that in the future you will give us a chance to give you a much better experience.

10/10 Fremragende

William

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Heat place and a fair price, rooms are small tho
Overnattede 3 nætter i maj 2024
Svar fra Kimberly den 8. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Udmærket

anita

Rejste i en gruppe
Synes godt om: Rengøring
I liked the property and service. Housekeeping was not on time to clean the room and had to call the them, but was left on hold for 7 minutes. Then called guest services and complained
Overnattede 4 nætter i april 2024
Svar fra Kimberly den 2. maj 2024
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

6/10 Okay

mohamad

Overnattede 1 nat i april 2024
Svar fra Kimberly den 21. maj 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Fremragende

muriel

Rejste med partner
We had a perfect stay
Overnattede 7 nætter i april 2024
Svar fra Kimberly den 2. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Justin

Overnattede 2 nætter i april 2024
Svar fra Kimberly den 21. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Udmærket

Michelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Took my son for a quick 13th birthday trip! We had an excellent time! Great location- easy to walk or uber anywhere you want to go. Beach is literally steps from the property. Pool is FANTASTIC- pool service is great- our cabana attendant, not so much. Found everything reasonably priced and the added bonus of luggage storage and ability to enjoy amenities on day of checkout was CLUTCH!!! CANNOT go wrong here!!!
Overnattede 2 nætter i april 2024
Svar fra Kimberly den 2. maj 2024
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We will surely take a look at these few things you mention and communicate it with the appropriate departments. Have and an amazing day and hope to see you soon!

8/10 Udmærket

Heta

Synes godt om: Service og personale
Overnattede 3 nætter i april 2024
Svar fra Kimberly den 2. maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Ashley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel within quick access to the beach, plus the pool area was nice. Far enough away from noisy busy area but close enough to walk to many food options.
Overnattede 4 nætter i april 2024
Svar fra Kimberly den 28. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Kimberly den 28. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Leart

Synes godt om: Rengøring
Overnattede 3 nætter i januar 2024
Svar fra Kimberly den 28. apr. 2024
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. Have and an amazing day and hope to see you soon!

8/10 Udmærket

Patrick

Synes godt om: Rengøring, service og personale
Excellent location
Overnattede 2 nætter i april 2024
Svar fra Kimberly den 22. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Kerri

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay here. The hotel staff were friendly and very accommodating. The hotel offered a complimentary happy hour every day from 5pm-6pm. Both red & white wine and a local beer option. Provided hot appetizers samplers as well. Great location to everything.
Overnattede 4 nætter i april 2024
Svar fra Kimberly den 22. apr. 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

4/10 Dårligt

Sergei, Muncie

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They did not explain why they charged my credit card $750 instead of $250
Overnattede 5 nætter i april 2024
Svar fra Kimberly den 13. apr. 2024
Good evening, Thank you for taking your time to give us a review. I would like to connect with you in regard to your concern about the charge. You may send us an email to talktous@surfcomber.com.

10/10 Fremragende

Shelli

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff were excellent! Convenient location too.
Overnattede 2 nætter i februar 2024
Svar fra Kimberly den 7. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Serina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very conveniently located and lovely pool area
Overnattede 2 nætter i marts 2024
Svar fra Kimberly den 6. apr. 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

8/10 Udmærket

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I felt the food in the restaurant was good, but very pricey. The service was good. The rooms were clean and housekeeping reached out many times to see if I needed anything else. Unfortunately, there was a smoker on one of the floors that vented into my room and it was if I was smoking. The management and the security handled it the best that they could but it was an awful situation since they couldn’t find out where the smoke was coming from. I would stay here again as I feel the hotel, tries to accommodate their guess the best that they can.
Overnattede 3 nætter i marts 2024
Svar fra Kimberly den 6. apr. 2024
Hello Lisa! thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dårligt

Tracey

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hallways dirty Several front desk staff were un professional- lack customer service Not the same standard as other kimpton properties
Svar fra Kimberly den 1. apr. 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Fremragende

Anna

Overnattede 3 nætter i marts 2024
Svar fra Kimberly den 1. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Forfærdeligt

Justin

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Kimberly den 1. apr. 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

6/10 Okay

Justin, Washington

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
This hotel was extremely dusty and the rooms are marginal at best.
Overnattede 6 nætter i marts 2024
Svar fra Kimberly den 28. mar. 2024
Thank you for taking your time in giving us you feedback from your recent stay. Kindly accept my apologies for falling short in creating a seamless experience. We will surely take a look at these few things you mention and communicate it with the appropriate departments. We are hoping that you will give us a chance to prove our hospitality.

10/10 Fremragende

Barry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean nice hotel in a very desirable area. Staff excellent.
Overnattede 2 nætter i marts 2024
Svar fra Kimberly den 28. mar. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Daniel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Kimberly den 1. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Emilie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a pleasant stay.
Overnattede 3 nætter i marts 2024
Svar fra Kimberly den 28. mar. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dårligt

Constance

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kimberly den 1. apr. 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

8/10 Udmærket

Michael

Overnattede 1 nat i marts 2024
Svar fra Kimberly den 7. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Patrick James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved it
Overnattede 3 nætter i marts 2024
Svar fra Kimberly den 16. mar. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Udmærket

Barb

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Kimberly den 28. mar. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Aaron Christopher

Overnattede 4 nætter i marts 2024
Svar fra Kimberly den 6. apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Khaldoon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Kimberly den 16. mar. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Malini

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Kimberly den 16. mar. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dårligt

Julia

Rejste med familie
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
Overnattede 1 nat i marts 2024
Svar fra Kimberly den 4. mar. 2024
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 Udmærket

Shannon

Overnattede 1 nat i februar 2024
Svar fra Kimberly den 24. feb. 2024
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

4/10 Dårligt

Jean-Paul

Overnattede 1 nat i februar 2024
Svar fra Kimberly den 15. feb. 2024
Thank you so much for taking the time to share your feedback about your recent stay with us. Your review means a lot to us. We're genuinely sorry if we didn't meet your expectations during your stay. Your satisfaction is our top priority, and we're committed to improving our services. We hope for another opportunity to welcome you back and demonstrate the true essence of our hospitality.

10/10 Fremragende

Alexia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 2 nætter i november 2023
Svar fra Kimberly den 15. feb. 2024
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 Fremragende

Julie

Very comfortable property
Overnattede 1 nat i februar 2024
Svar fra Kimberly den 3. feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Udmærket

Anta

Overnattede 4 nætter i januar 2024
Svar fra Kimberly den 3. feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dårligt

Andreea

Synes ikke om: Overnatningsstedets tilstand og faciliteter
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
Overnattede 3 nætter i januar 2024
Svar fra Kimberly den 3. feb. 2024
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 Fremragende

Eleiyah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love this place will be back soon.
Overnattede 1 nat i januar 2024
Svar fra Kimberly den 3. feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fremragende

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Kimberly den 3. feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!