Dear Charlotte, Firstly, we would like to thank you for having booked our hotel to spend your winter holidays in our city. We really appreciate it. We are very happy after knowing that you fully enjoyed your stay with us. It is fantastic to have lived up to your expectations and it will be a pleasure to welcome you back in a near future in NH Marbella. Best regards, NH Marbella Team

Dear Shivani, Thank you very much for choosing our property to spend your break in our city and for giving us your opinion on your stay.After reading your review, we can conclude that your experience with us was unbeatable in every respect: from your comfortable room and our relaxing pool area to our Housekeeping service. But what, undoubtedly, gives us the greatest satisfaction is knowing that all our staff have offered you a friendly service, making you feel at home and making the difference during your stay.We sincerely appreciate your comments, which we will share with the entire team, and hope to welcome you soon and offer you another excellent experience at NH Marbella.Best regards,

Dear Hiren, We would like first to thank you for having chosen our hotel while visiting our city. We also appreciate that you have let us know your opinion since it is the best way to improve our services. Reading your review, we could sum up your experience at NH Marbella as a great deal for you and rest assured that we could not be happier for that. We will be glad to welcome you back soon to offer you another wonderful experience. Best regards,

Dear Ute,Thank you for having chosen NH Marbella while visiting our city. We are glad to read your feedback, since our guests' opinion is the best way to improve our services. After having read yours, we have got the impression that your experience with us was fantastic and it reinforces us to keep on improving every day. We will be glad to welcome you back in a near future at NH Marbella. Best regards,

Estimado Omar,Agradecemos que nos haya elegido para alojarse durante su estancia en nuestra ciudad y apreciamos que haya dedicado unos instantes a hacernos llegar su valoración por esta vía.Nos complace enormemente saber que se llevara una magnífica impresión de nuestro hotel y, en especial, de la limpieza de nuestras instalaciones, disfrutando de una agradable experiencia con nosotros.Estaremos encantados de recibirle de nuevo en NH Marbella.Un cordial saludo,

Dear Luciano, Thank you for having chosen our hotel while visiting Costa del Sol and for your comments, since your opinion is really useful to improve our services. It is fantastic to know that you had a very pleasant stay with us and our location and quietness made the difference for you. We are looking forward to welcoming you back soon. Best regards,

Dear Francislene, We are really thankful for having chosen our hotel to spend your time in Marbella and for letting us know your opinion. Overall, it seems like if your stay at NH Marbella was very good, although we regret that you the noise coming from the TV of your neighbour disturbed your rest. In relation to it, we kindly inform you that our Reception staff is 24/7 and they could have taken action to assist you. On the other hand, it is good to know that you appreciated our facilities, as well as the cleanliness in your room, and our location suited you perfectly.We will be glad to welcome you again in your next visit to Marbella and rest assured that we will try our best to provide you with a better experience. Kind regards,

Estimado Jorge Luis, Queremos, en primer lugar, agradecerle que se alojara en nuestro hotel durante su paso por nuestra ciudad, así como por hacernos llegar su opinión. Sentimos que su estancia con nosotros no estuviera a la altura de sus expectativas debido a los aspectos que señala en su valoración. Permítanos aclarar que nuestras habitaciones no disponen de climatizador, ya que es una máquina general para todo el hotel y, dependiendo de la época del año, funciona la calefacción o el aire acondicionado. En invierno, pese a que durante su estancia hubo temperaturas más elevadas de lo habitual, únicamente funciona la calefacción. Contamos con ventiladores a disposición de nuestros clientes para refrescar las habitaciones en los meses del año en que no funciona el aire acondicionado, que habríamos estado encantados de proporcionarle de habernos informado del problema, así como mostrarles las distintas posiciones para la puerta de su balcón, de forma que hubieran podido colocarla en modo ventilación para no tener que dormir con ella completamente abierta.Nuestro objetivo principal es proporcionar a nuestros huéspedes la mejor experiencia posible y lamentamos no haberlo logrado en su caso.Un saludo,