Dear Mrs. Anggryani,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure what you experience during your stay with us is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,SyamsuryadiGeneral ManagerFour Points by Sheraton Manadosyamsuryadi.syamsuryadi@marriott.com+62 811 4199 455

Dear Mr. Tomoatsu,On behalf of the entire hotel team, I want to thank you for sharing your recent stay experience with Four Points by Sheraton Manado.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It is delighted to have you as our guest and to know that you are satisfy with our respective hospitality aspects especially the breakfast as you mentioned in your comment. Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you for taking the time to share your feedback.We hope to welcome you again soon whenever your travels bring you back to the area.Sincerely,SyamsuryadiGeneral ManagerFour Points by Sheraton Manado

Dear Jose Jeffrey,Thank you for staying with Four Points by Sheraton Manado and thank you for your pleasant review!It has always been a pleasure to know our guests had a delightful experience when staying with us. We are thrilled that the service performance of our team has made your stay becoming special. Since we are highly committed to ensure the exceptional experience for the guests, thus, your feedback has been forwarded to our team to continually improve. We all look forward to the pleasure of welcoming you back soon!Sincerely,SyamsuryadiGeneral Manager

Dear SCC, Thank you for providing a feedback on our Expedia page. It is our pleasure to have your stay with us. We are very happy to know that our services and facilities met your expectation. Once again thank you for staying with us and we sincerely look forward to welcome you back again in Four Points by Sheraton Manado.

Dear S, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Manado with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Manado. Regards, Hotel Team

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Manado. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Manado and we hope you choose to create more memories with us whenever your travels bring you back to Manado. Sincerely, MARISCHYA PANESE Marketing Communication

Dear Mr Vikas, Thank you for taking the time to share your honest feedback. The experience you described is not characteristic to the level of quality our associates strive to provide. Thus, on behalf of Four Points by Sheraton Manado, I sincerely apologize. Your comments have been shared with the hotel team as a critical way of understanding how we can improve in delivering exceptional service to guests like you and in an effort to prevent this issue from occurring in the future. Thank you for staying at the Four Points by Sheraton Manado and we hope you choose to create more memories with us whenever your travels bring you back to Manado. Sincerely, Marischya Panese Marketing Communication