Dear Madam, Dear Sir I would like to remind you of the facts regarding your reservation: First, you have booked the Beige room for 3 nights, it is expressly written on the Expedia website this: Dwelling for two people, no additional bed can be put in the room, and YOU HAVE CONTACTED US TO PUT A COMPLEMENTARY BED IN THIS BED WHEN C´EST WRITES THAT THIS IS NOT THE case IN THIS BEDROOM. Your reservation was NON-REFUNDABLE, and you wanted to be refunded for a fault YOU HAVE CROSSED. Afterwards, you argued to be reimbursed by Expedia and us for the following points: The Hotel was firm, completely false of course, Expedia checked this point, we were full. You got lost 3 or 4 hours in the mountains, impossible! from one point of this one to the other point 45 minutes ago and between our two possible access roads there are signs to our hotel. Afterwards, we never answered you: FALSE, copy of our answer to Expedia, we answered you two hours after your request that this house has an occupation of 2 people is NOT OF 3 PEOPLE. If more than 850 people visit us every year and give us so many positive comments, you will understand that there is a reason. Lying and bad faith NEVER have ANY CAUSE GAINS IN LIFE. And my wife answered you the day after your UNILATERALE CECI cancellation: we agree to make you a good one during your next visit, THEN I INVITE YOU TO BE HONESTED IN YOUR PROPOSAL

We thank you for your comments, however we would like to give you an answer: Our B&B is located at maximum 60 minutes from AGP airport. It is true that the last 5 kilometers are on a non-macadamized path, it is a walk through a natural park bordered by Olivier, fortunately it is not macadamized it would be completely unnatural here, people who come to us are looking for an experience outside the cities. we all arrive without a 4X4, I invite you to check out our Facebook, even sports cars are coming and Fiat 500 certainly. the fact that you didn't stay is because you had to have surgery after your stay with us and you were worried about your health and there was an unexpected evening that was a little noisy, I apologized to you.

Sehr geehrte Damen und Herren Ich kann sehr gut sehen, wer du bist, und du wolltest aus anderen Gründen nicht bei uns bleiben, zuerst hast du nicht verstanden oder gebucht (die Situation), dann wolltest du unsere Küche benutzen, und wir geben keinen Zugang zu ihr für Hygienemaßnahmen, nachdem du die Selbstbedienungs-Waschmaschine benutzen wolltest, dachtest du, du hast eine Unterkunft vom Typ rbnb gemietet, es tut mir leid für deine Enttäuschung. wenn die Straßen von der Gemeinde komplett renoviert wurden, gute Nachrichten!

In particolare, volevo rispondere alla sua osservazione, che non riflette affatto la verità. Oltre ai tanti commenti positivi sul nostro hotel riflette la vostra bugia, soprattutto che ci sono sempre commenti molto positivi da parte dei clienti nelle stesse date come il vostro. Lei sta qui solo poche ore nel nostro hotel, alla fine, quando è tornato dopo giorni di gita. si deve incolpare solo per il vostro errore di situazione. non è dicendo bugie che si sarebbe alleviare la mia scelta geografica Siete qui solo poche ore, nel nostro Hotel, alla fine, quando siete tornati dopo giorni di uscita. dovete incolparvi solo per il vostro errore di situazione. non è dicendo bugie che si sarebbe alleviare la vostra cattiva scelta geografica. Lei si è comportato in un modo che ha sconvolto il personale dell'hotel, volevo che lo sapesse.