We checked into the residence part (there is a hotel and residence) and what a difference. The front desk treated the residence as peasants. We did not get proper towels, like the hotel guests received. They gave us bedsheets instead and told us to use these as towels. Not to mention that this is the first hotel I have ever been to in my life that said if we wanted more towels, it would be an extra 20 euro for every towel. Our bed felt like we were sleeping on a piece of wood - VERY uncomfortable. Front desk told us if we wanted them to bring our car to us, we had to call 40 mins in advance. Absolutely ridiculous. It was our honeymoon and the lady at the front desk did nothing to accommodate or upgrade us. She told us we could stay at the hotel for one night only (our stay at the residence was for 6) for an additional 600 euro plus tax. We noticed some things that were on the website were not in our room (couch, bathrobes, we had one wine glass between the two of us). We called expedia to refund us our stay so that we can just leave completely and go to a different hotel - expedia contacted the property and the property told them that they wouldn't refund us anything, so if we wanted to leave, they'd keep all our money. It wasn't a cheap room either, we paid 385 per night. It was clean, sure, but everything above made the experience crap. The men in the valet section were pleasant people, but it ends there. I would never recommend this place to anyone.