Sæsonbestemt udendørs pool, åben fra kl. 11.00 til kl. 19.00, liggestole

Anmeldelser af VP Plaza España Design

5 out of 5
VP Plaza España Design
Plaza de España, 5, Madrid, Madrid

Anmeldelser

9,8

Enestående

Bedømmelse på 10 − Fremragende. 879 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 95 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 14 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 1001 anmeldelser" "

9,8/10

Rengøring

9,8/10

Service og personale

9,8/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Martha Carmina C

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing experience like Christmas at home!🎄🎅🎄
We had an amazing experience! The staff was very service minded and spoiled us at all times. The location is great and we enjoyed Madrid’s downtown walking. We are sure we will be back and we are looking forward to enjoy this elegant and cozy hotel again!
Overnattede 8 nætter i december 2023
Svar fra - den 15. jan. 2024
Dear Mrs Jensen, We are very pleased to hear from you again.Thank you very much for your kind words and sharing your experience with us, for us it is a pleasure to have been with you these days.This will always be your home in Madrid.Have a great day.Guest Experience Team.

10/10 Fremragende

Bjarke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra . den 19. jul. 2023
Dear Mr. Bjarke, Thank you very much for your excellent review, we hope that if you return to Madrid we will be your first choice again.Guest Experience Team

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt
Skønt Hotel, med perfekt beliggenhed. Gode senge og hovedpuder Dejlig morgenmad med det hele Lækkert Spa Lækker restaurant og sky Bar
Overnattede 4 nætter i oktober 2019
Svar fra Front Desk den 23. okt. 2019
Dear guest, Thank you very much for such a great review. We are very glad knowing that you enjoy your stay with us and very much hope to welcoming You back very soon in our hotel. Kind regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i september 2019
Svar fra Front Desk den 23. okt. 2019
Dear guest, We are very glad knowing that you enjoy your stay with us and very much hope to welcoming You back very soon in our hotel. Kind regards

8/10 Udmærket

Christian, København K

Synes godt om: Rengøring, service og personale
Æble
Overnattede 1 nat i august 2019
Svar fra Front desk den 28. aug. 2019
Dear Christian, Thank you very much for such a great review. We very much hope to welcoming you back very soon to our hotel. Kind regards

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
God stand, venligt personale, god beliggenhed! Gratis spa.
Overnattede 5 nætter i juni 2019
Svar fra Front desk den 8. aug. 2019
Dear guest, We would like to thank you for such a great review and we really hope to welcoming you back in our hotel very soon. Kind regards

10/10 Fremragende

jytte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2019
Svar fra Front desk den 11. maj 2019
Dear Jytte, Thank you for such a great review. We would like to welcoming you back very soon in our Hotel. Kind regards

10/10 Fremragende

Lone

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel
Fantastisk hotel centralt i Madrid, fantastisk service, venligt og hjælpsomt personale. Lækre værelser. Kan kun anbefales
Overnattede 4 nætter i april 2019
Svar fra Front desk den 26. apr. 2019
Dear Lone, Thank you for sucha a great review. We hope to welcoming you back very soon in our Hotel. Kind regards

10/10 Fremragende

Jørgen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Personal 5 stars
Very personal and dedicated service. Maybe the most personal 5 star hotel I have visited. Perfect location, very good breakfast, good roof terrace.....
Overnattede 2 nætter i marts 2019
Svar fra Front desk den 21. mar. 2019
Dear Jørgen, Thank you for your great review. We are looking forward to welcoming you back very soon in our Hotel. Kind regards

10/10 Fremragende

Mariko

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
staff are all kind, polite, and friendly. Amenity are made by l’Occitane. Mineral water is free of charge. Nespresso coffee machine is in the room. House cleaning is well done. Spent very comfortable stay in this hotel. The view from the room was Plaza Espana, very nice view. Metro station was just nearby, convenient. Used car parking in the building, which cost 33 euros per day. The entrance of parking is not easy to find for the first time. But good level of security. I would like stay this hotel again when coming to Madrid.
Overnattede 4 nætter i april 2024
Svar fra . den 6. maj 2024
Dear Mrs. Mariko and Mr. Junichiro,Thank you very much for your kind words, you are right there are few parking lots in Plaza de España and we try to do our best to be reachable, we appreciate your feedback and it is good to know that you were able to enjoy the VP experience.As soon as you decide to return to Madrid, we will be delighted to welcome you again.We remain at your entire disposal.Antonio Fernández. Guest Experience.

10/10 Fremragende

JUAN

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Se trata de un hotel de lujo con todas las comodidades, aparte de estar localizado en una de las zonas más lindas y concurridas de Madrid. Excelencia!!
Overnattede 2 nætter i april 2024
Svar fra . den 6. maj 2024
Estimado Sr. Torres,Nos alegra saber de nuevo de usted, esperamos que disfrutase de su viaje de regreso a casa.Muchas gracias por sus amables palabras, se las trasladaremos al equipo, saber su opinión nos motiva a seguir trabajando como lo hacemos, nos ayuda mucho saber que vamos por el buen camino.Para nosotros fue un placer haber podido conocerle y que nos eligiera para sus vacaciones en Madrid, siempre que quieran volver, aquí tendrán su casa.Que tengan un buen día.Antonio Fernández. Guest Experience.

10/10 Fremragende

Sze

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The VP hotel is excellent. It is one of the best hotel we stayed. Very close to all the good restaurant and Grab Via station. We love it vetry much. Will definitely will come back to try if they have in other city.
Overnattede 5 nætter i april 2024
Svar fra - den 6. maj 2024
Dear Mr. Sze,Thank you very much for your kind words, we will let the team know about your opinión, it motivates us to continue working as we do.Everything in this life can be improved, therefore, for that possible second visit, we would like to know how we could make your next visit to Madrid an unforgettable memory. From Guest Experience we remain at your entire disposal.Have a nice day.Antonio Fernández. Guest Experience

10/10 Fremragende

Willem Gerrit

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect ontbijt buffet, ruime kamers, gym niet zo groot wel prima. Mooie Spa, maar klein en ondiep zwembad. Hele snelle service bij ingang, receptie en bij de service verzoeken (bijv extra koffie cups)
Overnattede 5 nætter i april 2024
Svar fra . den 2. maj 2024
Dear Mr. Gerrit,Thank you very much for your kind words, it motivates us to know that we are on the right track.We work every day to make your stay a memory for history, we are very happy to know that we have achieved it.Whenever you wish to return to Madrid, you will have a home here.Have a nice day.Antonio Fernández. Guest Experience.

10/10 Fremragende

Stuart

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was very nice. Staff was excellent. On the main Plaza so it's near everything.
Overnattede 1 nat i april 2024
Svar fra , den 2. maj 2024
Dear Mr. Katinsky and Khan,We are glad to hear from you again, we hope you enjoyed your trip back home.Thank you very much for sharing your experience with us.For us it was a pleasure to have been able to meet you and that you chose us for your holidays, whenever you want to come back, here you will have your home.Have a nice day.Antonio Fernandez. Guest Experience

6/10 Okay

Salvador

Overnattede 1 nat i april 2024
Svar fra . den 23. maj 2024
Estimada Sra. Orozco,Esperamos que disfrutase de su viaje de regreso a casa. Gracias por compartir su opinión con nosotros, agradecemos todo tipo de feedback, como todo el mundo podemos cometer errores, pero preferimos saber qué podemos mejorar de cara a una posible segunda oportunidad la próxima vez que vuelva a Madrid. Por favor, agradeceríamos si pudiera darnos más información al respecto para investigar lo sucedido y poder darle una solución.Quedamos a su entera disposición.Que tenga un buen día.Antonio Fernández. Guest Experience.

10/10 Fremragende

Lachreisha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, walkable, sky bar connected to the hotel has a beautiful view with good food and drinks.
Overnattede 3 nætter i april 2024
Svar fra . den 30. apr. 2024
Dear Mrs. McDowellThank you very much for sharing your review of your stay with us.We are checking the status of your email, as soon as we have an answer we will contact you.We remain at your entire disposal for further assistance.Antonio Fernández.Guest Experience.

8/10 Udmærket

Warren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about the hotel was excellent the food breakfast. Nice rooms and great location. The only thing they messed up on was the bed configuration. We choice the option of king bed 4 weeks before we arrived only to receive two singles. So not five stars from me only 4
Overnattede 3 nætter i april 2024
Svar fra . den 29. apr. 2024
Dear Mr. Warren, In one hand thank you for your kind words.On the other hand, unfortunately we didn't have king size beds available in your cathegory and we were on high occupancy, that's the reason we didn't have so much options available.Moreover, the type of bed is not guaranteed precisely because of this, we do our best to satisfy all preferences, but we cannot guarantee them because they are up to availability.Our sincerest apologies.Antonio Fernández. Guest Experience.

10/10 Fremragende

Michel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un hotel moderno, con un staff maravilloso en el centro de Madrid.
Overnattede 2 nætter i april 2024
Svar fra . den 28. apr. 2024
Estimado Sr. Ortega,Muchas gracias por sus amables palabras, para nosotros es de gran ayuda saber que nuestro trabajo sirve para hacer de su experiencia un recuerdo imborrable.Siempre que desee volver a Madrid aquí encontrará su casa.Que tenga un buen día.Antonio Fernández. Equipo de Guest Experience.

10/10 Fremragende

Cristina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Definitely a wonderful 5 stars hotel. The staffs are helpful in terms of calling for reservations and alerting us when our room is ready.
Overnattede 1 nat i april 2024
Svar fra . den 28. apr. 2024
Dear Mrs. LauThank you for sharing your opinion with us, we are glad to know that you enjoyed it.Next time you want to return to Madrid, i mean, tomorrow, here you will have your home.Have a nice day.Antonio Fernandez. Guest Experience Team.

10/10 Fremragende

Sujata

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean property, which is very well-located. Has great facilities.
Overnattede 4 nætter i juli 2023
Svar fra . den 28. apr. 2024
Dear Mr. Roi,Thank you very much for your kind words, it is very helpful for us to know about your experience.Whenever you want to return to Madrid, here you will have your home.Have a nice day.Antonio Fernandez. Guest Experience Team.

6/10 Okay

Victor

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel staff were very helpful and friendly however the hotel itself is poorly maintained and the cleanliness of the rooms was poor. The hotel cleary is showing its age and needs renovations
Overnattede 3 nætter i april 2024
Svar fra . den 24. apr. 2024
Dear Mr. Parish,We appreciate every feedback, on the one hand we will let our staff know about your experience, it will motivate them to continue in this way. On the other hand we would like to know more about what happened to you regarding maintenance and cleanliness so that we can put some solutions, in case you wish to give us a second chance, we will show you that we take your opinion seriously and listen actively.If you wish, from guest experience we remain at your disposal to talk about what happened and try to find a solution.Have a nice day.Antonio Fernández.Guest Experience.

10/10 Fremragende

Carlos Armando Felix

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente en todos los sentidos, personal, servicio , restaurant, perfecto!!!
Overnattede 3 nætter i marts 2024
Svar fra . den 11. apr. 2024
Estimado D. Carlos Armando,muchas gracias por sus amables palabras, para nosotros es de mucha ayuda saber que todos nuestros esfuerzos sirven para que su estancia sea la mejor posible.Si desea volver a Madrid estaremos encantados de volver a verle de nuevo.Que tenga un buen día.Antonio Fernández.Guest Experience.

10/10 Fremragende

Anabel

Overnattede 4 nætter i marts 2024
Svar fra . den 29. apr. 2024
Dear Mrs. Anabel,We hope you enjoyed your trip back home.Thank you for sharing your experience with us, it is very helpful for us to know about your good opinion.Whenever you want to come back, this will be your home in Madrid.Antonio Fernandez. Guest Experience Team.

10/10 Fremragende

Monica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel, perfectly located. I spent my birthday there and I arrived at my room that day to find a dessert with a lovely note.
Overnattede 6 nætter i marts 2024
Svar fra . den 9. apr. 2024
Dear Mr. Castan,Thank you very much for your kind words, for us is really helpfull to know that our little details have allowed you to enjoy the VP experience.This will be always your home.Have a great day.Antonio Fernández.Guest Experience department.

10/10 Fremragende

Mari

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast buffet didn’t have much variety. French toast were delicious, scrambled eggs too watery. Staff was great! Totally enjoyed our stay here would definitely recommend it
Overnattede 3 nætter i marts 2024
Svar fra . den 8. apr. 2024
Dear Mrs. MendezmThank you for your kind words, they help us to grow, we hope to have made your stay in Madrid an unforgettable memory.Whenever you come back to Madrid you will have your home here.Have a great day.Antonio Fernández.Guest Experience.

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property. Great location
Overnattede 2 nætter i april 2024
Svar fra . den 8. apr. 2024
Dear Mr. Lerner,Thank you very much for sharing your opinion with us, it is very helpful for us, we hope to have turn your holiday into an unforgettable memory.Whenever you come back to Madrid you will have your home here.Have a nice day.Antonio Fernández.Guest Experience.

10/10 Fremragende

Octavio Mario Yndart, Cutler Bay

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 6 nætter i marts 2024
Svar fra , den 3. apr. 2024
Dear Mr. Octavio Mario,Thank you very much for sharing your opinion with us, for us it has been a pleasure and honor that you chose us for your vacations in Madrid.Have a great day.Antonio Fernandez.Guest Experience Team.

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was above and beyond, the property is in perfect condition!
Overnattede 4 nætter i marts 2024
Svar fra Ainara Uskola den 1. apr. 2024
Dear Mr. Hernandez,Thank you very much for your kind words, we always want to do our best,When you want to come back to Madrid, you will have your home with us. We hope to see you soon.

10/10 Fremragende

Ana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding experience, traveled with family hotel very clean, safe, modern styles, rooms spacious, , excellent customer services, staff very friendly and helpful, highly recommended.
Overnattede 3 nætter i marts 2024
Svar fra . den 3. apr. 2024
Dear Mrs. Ana,thank you very much for your kind words, we value all feedback, but we also appreciate you letting us know that we are on the right track.We hope to have turn your vacations into Madrid an unforgettable memory.Have a nice day.Antonio Fernandez.Guest Experience Team.

10/10 Fremragende

MA CLAUDETTE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome place! I would recommend to everyone!
Overnattede 2 nætter i marts 2024
Svar fra . den 30. mar. 2024
Dear Mrs. Davisson,thank you for recommending us, we hope you enjoyed your holiday in Madrid and thank you for letting us do our bit to make your memories unforgettable.Whenever you want to come back, you'll find your home here.Antonio Fernández.Guest Experience team.

10/10 Fremragende

Heizel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buenísimo hotel, la atención muy buena y el lugar lindo, además buena ubicacion
Overnattede 4 nætter i marts 2024
Svar fra . den 28. mar. 2024
Estimado Sr. Irias,Muchas gracias por compartir su experiencia con nosotros.Esperamos haber convertido sus vacaciones en Madrid en un recuerdo inolvidable.Siempre tendrá aquí su casa en Madrid.Antonio Fernández.Equipo de Guest Experience.

10/10 Fremragende

Eric

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding service, beautiful rooms and amazing services offered! The staff was greatly accommodating as well.
Overnattede 2 nætter i marts 2024
Svar fra . den 28. mar. 2024
Dear Mr. Eric,We thank you for your kind words, we work really hard to be sure we offer the best of our service, it's good to know we are on the right path.For us it has been a pleasure to have shared these days with you.Whenever you wish to come back you will always have a home in Madrid.Antonio Fernández.Guest Experience Team.

10/10 Fremragende

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente alternativa de hospedaje, gran amabilidad del personal, excelente ubicación y la habitación muy cómoda
Overnattede 4 nætter i marts 2024
Svar fra . den 28. mar. 2024
Estimado Sr. GonzálezLe agradecemos sus amables palabras, haremos saber al personal de su excelente experiencia, trabajamos muy duro para asegurarnos de ofrecer el mejor servicio, nos alegra saber que vamos por buen camino.Siempre que desee volver tendrá una casa en Madrid.Antonio Fernández.Equipo de Guest Experience.

10/10 Fremragende

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was the best hotel I have ever stayed in! The staff was so friendly and attentive. The room was immaculate. You could not ask to be in a better location in Madrid because everything was in walking distance. The breakfast in the hotel was amazing. There were so many food options.
Overnattede 3 nætter i marts 2024
Svar fra . den 28. mar. 2024
Dear Mr. Christopher,Thank you very much for your kind words.For us it has been a pleasure to have shared these days with you.Whenever you wish to come back you will always have a home in Madrid.Antonio Fernández.Guest Experience Team.

8/10 Udmærket

Josefa

Overnattede 3 nætter i marts 2024
Svar fra . den 3. apr. 2024
Dear Mrs. Hoff,Thank you very much for sharing your opinion with us, for us it has been a pleasure and honor that you chose us for your vacations in Madrid.Have a great day.Antonio Fernandez.Guest Experience Team.

10/10 Fremragende

Axel Fernando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo ok
Overnattede 2 nætter i marts 2024
Svar fra . den 14. mar. 2024
Estiamado Sr. Fernando,Nos alegra volver a saber de usted.Gracias por compartir su experiencia con nosotros, nos alegra saber que disfrutó la experiencia VP excelente.Siempre que desee volver aquí tendrá una casa en Madrid.Que tenga un buen día.Antonio FernándezEquipo de Guest Experience.

10/10 Fremragende

Marsha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Irene and Lucia was amazing. They were personal and pleasant. They made our stay excellent.
Overnattede 4 nætter i marts 2024
Svar fra - den 14. mar. 2024
Dear Mrs. Mangaroo,It is a pleasure to read from you again.Thank you very much for your kind words, it is very helpful for us to know that your experience was so good.We will let Lucía and Irene know about your experience, i'm pretty sure they would love to know it.Whenever you want to come back here you will have a home in Madrid.Have a nice day.Antonio FernándezGuest Experience Team.

10/10 Fremragende

Natalie, Chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I chose this hotel based on the location and customer reviews and I was not disappointed. Great location, impressive view, modern and immaculate room. The staff is superb- all the members! The doormen (and a woman), front desk staff, lobby barwoman, cleaning ladies, restaurant staff, spa staff, Miguel (!) - thank you all for making our experience perfect! I hope to be back and would recommend the hotel in a heartbeat!
Overnattede 7 nætter i februar 2024
Svar fra . den 9. mar. 2024
Dear Mrs. Opanasets,We are glad to read from you again.Thank you very much for your kind words, we will let Miguel know about your opinion, we are sure he will be happy to know that you enjoyed the VP experience.Whenever you wish to come back you will have a home here.For our part we remain at your disposal in case we can help you.Have a nice day.Antonio FernándezGuest Experience Team.

10/10 Fremragende

Gulan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Exceptionellt bra hotell☀️☀️☀️☀️☀️
Overnattede 5 nætter i februar 2024
Svar fra . den 5. mar. 2024
Dear Gulan,Thank you very much for sharing your experience with us, for us all feedback is very helpful, but knowing that your experience was excellent helps us too.Whenever you want to come back, here you will have your home in Madrid.Guest Experience Team.

10/10 Fremragende

Elijah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really great service!
Overnattede 3 nætter i februar 2024
Svar fra . den 5. mar. 2024
Dear Mr. Atkinson,We are glad to hear from you again, it was a pleasure for us that you chose us for your holidays in Madrid. We hope your trip back home was pleasant and smooth.Thank you very much for sharing your experience with us, for us all feedback is very helpful, but knowing that your experience was excellent also helps us, knowing that we are on the right track motivates us.Whenever you want to come back, here you will have your home in Madrid.Have a great day.Guest Experience Team.

10/10 Fremragende

Bercovich

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
very nice hotel, wiht excelents rooms
Overnattede 3 nætter i februar 2024
Svar fra . den 5. mar. 2024
Dear Mr. Bercovich,We are glad to hear from you again, it was a pleasure for us that you chose us for your vacations in Madrid.Thank you very much for sharing your experience with us, for us all feedback is very helpful, but knowing that your experience was excellent helps us too, how could we improve your future stay with us?Whenever you want to come back, here you will have your home in Madrid.From Guest Experiences we remain at your disposal.Guest Experience Team.

10/10 Fremragende

Nuno

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was excellent. Staff were friendly and very helpful. Would absolutely return.
Overnattede 1 nat i februar 2024
Svar fra . den 5. mar. 2024
Dear Mr. Fontes,We are glad to hear from you again, it was a pleasure for us that you chose us for your vacations in Madrid.We want to thank you for your kind words, for us it is an honor to know that your experience was so good, tell us, how could we improve your future stay with us?Whenever you want to come back, here you will have your home in Madrid.Have a nice day.Guest Experience Team.

10/10 Fremragende

Dennis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I highly recommend opting in for the breakfast. It was a beautiful, delicious, and fresh spread every morning. Fresh squeezed orange juice and the staff was attentive to filling each station to ensure everything was fresh and full throughout the entire breakfast hours.
Overnattede 5 nætter i februar 2024
Svar fra . den 5. mar. 2024
Dear Mrs. Vargas,We hope that your trip back to home was pleasant and peaceful.We want to thank you for your kind words, for us it is an honor to know that your experience was so good, tell us, how could we improve your future stay with us?Whenever you want to come back, here you will have your home in Madrid.From Guest Experiences we remain at your disposal.Guest Experience Team.

10/10 Fremragende

Marcello

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
O hotel é excelente. Muito funcional, com ótima localização e atendimento.
Overnattede 1 nat i februar 2024
Svar fra . den 26. feb. 2024
Dear Marcello, thank you very much for your kind words, for us it is a pleasure to have turn your holiday in Madrid into an unforgettable memory.Whenever you wish to come back, here you will have your home in Madrid.Whatever you need, from Guest Experience we remain at your disposal.Guest Experience team.

10/10 Fremragende

Xiaolu, Jericho

Overnattede 3 nætter i februar 2024
Svar fra . den 28. mar. 2024
Dear Mr. Xiaolu,It has been an honour that you chose us to spend your holidays in Madrid.Whenever you wish to come back you will always have a home in Madrid.Antonio Fernández.Guest Experience Team.

10/10 Fremragende

Philip

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfeito em todos os detalhes
Hotel aparentemente novo, com quartos e áreas comuns muito bem decorados e equipados. Localização muito boa também. Bem próximo ao Palácio Real e outros pontos turisticos que podem ser feitos a poucos minutos de caminhada. Há também uma estação de metrô, bem próxima, na esquina. Sem falar que está a poucos passos da Gran Via. Funcionários todos muito gentis e prestativos. Impecavelmente limpo.Excelente café-da-manhã. Serviço primoroso, sempre passavam no fim de tarde pra saber se algo precisava ser reposto. Tudo de muita qualidade. Primeiro hotel que ficamos que já oferece logo no check-in todos os benefícios de um cliente Gold. Antes de pedirmos, já nos deram um up-grade de quarto. Sensacional! Se voltarmos à Madri, com certeza será a nossa escolha!
Overnattede 5 nætter i februar 2024
Svar fra . den 22. feb. 2024
Dear mr. Antonioli,Thank you very much for your kind words, we appreciate all the feedback you can give us, but it is also comforting to know that we are on the right track and that we get you to enjoy the VP experience.Whenever you wish to return to Madrid, here you'll have your second home.Have a great day.Guest Experience Team.

10/10 Fremragende

SAMUEL

Overnattede 1 nat i februar 2024
Svar fra . den 28. mar. 2024
Dear Mr. Yamuah,We would like to thank you for sharing your experience with us.For us it has been a pleasure to have shared these days with you.We hope to have turn your holidays in Madrid into an unforgettable memory.Whenever you wish to come back you will always have a home in Madrid.Antonio Fernández.Guest Experience Team.

8/10 Udmærket

Mehmet Korkut

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Service was perfect but the room was a little bit noisy
Overnattede 1 nat i februar 2024
Svar fra . den 15. feb. 2024
Dear Mr. Korkut.Thank you very much for taking the time to share your experience with us, all feedback is welcome, if you would like to come back to Madrid we would like you to give us a second chance to show you that we take your opinion seriously and we actively listen.We remain at your entire disposal.Have a nice day.Guest Experience Team

10/10 Fremragende

Joyesh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra . den 13. feb. 2024
Dear Mr. Sengupta,Thank you so much for your generous review, it is a great help to us to know that your experience was so wonderful.If you ever come back to Madrid, you will have a home here.Guest Experience Team

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra . den 4. feb. 2024
Dear Mr. Rafik,Thank you very much for taking your time to share your experience with us, for us is really helpfull to know about how you fell in our hotel.Everytime you plann to come to Madrid, this will be your home.Guest Experience team.