Avenida de Aragón, 402, Ciudad Pegaso, Madrid, Madrid
Anmeldelser
9,2
Fantastisk
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 281 af i alt 403 anmeldelser" "
10 - Fremragende
281
Bedømmelse på 8 − Udmærket. 76 af i alt 403 anmeldelser" "
8 - Udmærket
76
Bedømmelse på 6 − Okay. 29 af i alt 403 anmeldelser" "
6 - Okay
29
Bedømmelse på 4 − Dårligt. 9 af i alt 403 anmeldelser" "
4 - Dårligt
9
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 403 anmeldelser" "
2 - Forfærdeligt
8
9,4/10
Rengøring
9,4/10
Service og personale
8,8/10
Faciliteter
9,4/10
Overnatningsstedets tilstand og faciliteter
9,0/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Verificeret rejsende
11. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt god service
Verificeret rejsende
Overnattede 1 nat i januar 2024
Svar fra C. Calzon - Guest Service Manager den 22. feb. 2024
Estimado huésped,Muchas gracias por su valoración.Esperamos volver a verle.Reciba un cordial saludo,
10/10 Fremragende
LARS
12. jun. 2023
LARS
Overnattede 1 nat i juni 2023
Svar fra Helena Guest Service Manager den 13. jun. 2023
Dear Lars,Thank you very much for choosing Holiday Inn Express for your stay. We are happy to know that your stay met with your expectations, and we look forward to welcoming you again.
10/10 Fremragende
Gerson
28. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Gerson
Overnattede 5 nætter i maj 2024
10/10 Fremragende
Roy
Rejste med partner
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nuestra estadía en el Holiday Inn fue para acomodarnos mejor al jet Luck antes de empezar nuestras vacaciones en Europa. No esperábamos mucho de encontrar nada interesante nos alrededores, aún así tuvimos el gusto de ir a una calle de restaurantes y bares en Coslada donde la pasamos bien comimos muy rico y pagamos muy poco. El personal y el Hotel en sí es exactamente lo que uno espera de un Holiday Inn.
Roy
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 28. maj 2024
Estimado Roy,Muchas gracias por compartir su experiencia con nosotros. Nos complace enormemente saber que disfrutaron de su estancia. Es genial escuchar que pudieron relajarse y ajustarse al cambio de horario antes de comenzar sus vacaciones. Nos enorgullece que hayan tenido una experiencia positiva en cuanto a la ubicación, ya que nos encontramos muy próximos a Coslada que ofrece una variedad de opciones gastronómicas y de entretenimiento que pudieron disfrutar.Nos alegra saber que el personal y las instalaciones del hotel estuvieron a la altura de sus expectativas. En Holiday Inn Express Madrid Airport nos esforzamos por ofrecer un servicio de calidad y un ambiente acogedor para todos nuestros huéspedes, y nos complace saber que cumplimos con sus expectativas.Gracias por compartir su experiencia con nosotros, esperamos darles la bienvenida nuevamente en el futuro. Si necesitan algo más en su próxima visita, no duden en hacérnoslo saber.Reciban un cordial saludo,
10/10 Fremragende
Paula
26. maj 2024
The staff was extremely friendly. The breakfast was very good the first day, but the second day it wasn’t as good. Complimentary breakfast is always a plus though. The rooms were clean and updated. It is close to the airport, but not as close as I thought it would be. Taxis are expensive into Madrid, so we learned the public transportation the other two days. A lot cheaper and just as quick.
Paula
Overnattede 2 nætter i maj 2024
Svar fra C. Calzon - Guest Service Manager den 28. maj 2024
Dear Paula,We sincerely appreciate your kind words about our hotel. We are pleased to hear that our staff was extremely friendly and that you found the rooms to be clean and updated.We are sorry to hear that the breakfast did not meet your expectations on the second day, but we are glad to know that you enjoyed the convenience of having a complimentary breakfast. We will take note of your feedback to improve our consistency in this regard.We understand that the perception of distance can vary, and we are happy to provide clarity about our location. We are located about 10-15 minutes from the airport and about 15-20 minutes from the center of Madrid by car, which, in a city like Madrid, can be considered quite close.We are pleased to hear that you discovered public transportation as a more economical and efficient alternative for getting around the city.We hope to have the opportunity to welcome you back in the future and to continue improving to provide an even better experience.Thank you for choosing our hotel and for taking the time to share your experience!Kind regards,
6/10 Okay
kyeongnam
20. maj 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
The bed was not clean with hair being scattered.
kyeongnam
Overnattede 1 nat i maj 2024
Svar fra Helena Díez Guest Service Manager den 20. maj 2024
Dear Kyeongnam,Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your bed.We will address this issue with our housekeeping team to ensure such an incident does not happen again. Your feedback is invaluable to us as we strive to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,
10/10 Fremragende
Cheryl
Rejste med familie, Rejste i en gruppe
17. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff was very helpful, friendly and kind. I didn’t speak Spanish. They were very patient with me and the questions I had.
Cheryl
Overnattede 1 nat i maj 2024
Svar fra Helena Díez Guest Service Manager den 20. maj 2024
Dear Cheryl,Thank you for your kind words. We are delighted to hear that our front desk staff was helpful, friendly, and kind. It is great to know they were patient with you and assisted you with your questions.We appreciate your feedback and hope to welcome you back to our hotel in the near future.Sincerely,
8/10 Udmærket
Rebecca
16. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rebecca
Overnattede 1 nat i maj 2024
10/10 Fremragende
Juan Jose
Rejste med partner
16. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El personal es muy amable y atento con los clientes.
Juan Jose
Overnattede 3 nætter i maj 2024
Svar fra Helena Díez Guest Service Manager den 16. maj 2024
Estimado Juan José,Agradecemos sinceramente sus amables palabras sobre nuestro personal. Es un placer para nosotros saber que disfrutó de un servicio amable y atento durante su estancia. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Un cordial saludo
10/10 Fremragende
Robert
Rejste med partner
14. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy check in. The bed was very comfortable. Very close to the airport
Robert
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 14. maj 2024
Dear Robert,Thank you for your review! We're glad to hear that your experience was positive and that you found our check-in process easy. We're delighted that you enjoyed the comfort of our bed and our convenient location near the airport. We hope to welcome you again in the future. Best regards.
10/10 Fremragende
Teresita
Rejste med familie
11. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
limited transportation, shopping, dining
Teresita
Overnattede 1 nat i april 2024
10/10 Fremragende
Martha
Forretningsrejsende, Rejste i en gruppe
11. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice
Martha
Overnattede 4 nætter i maj 2024
Svar fra Helena Díez Guest Service Manager den 12. maj 2024
Dear Martha,Thank you for your feedback. We are delighted to hear that your stay was satisfactory. We look forward to welcoming you back soon. Best Regards,
10/10 Fremragende
Daniel
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cerca del aeropuerto y 20 min del centro
Daniel
Overnattede 1 nat i januar 2024
10/10 Fremragende
Giovanna
9. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente
Giovanna
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 12. maj 2024
Dear Giovanna,Thank you for your feedback. We are delighted to hear that your stay was satisfactory. We look forward to welcoming you back soon. Best Regards,
10/10 Fremragende
Reginald
8. maj 2024
Reginald
Overnattede 1 nat i april 2024
10/10 Fremragende
Reginald
Rejste med partner
8. maj 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel does a great job. The hotel was clean and nice. The staff was very helpful; particularly Martha who worked in the evening. She was very nice and helpful and made us feel very welcomed. The restaurant food was delicious as well.
Reginald
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 9. maj 2024
Dear Reginal,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found our hotel clean and pleasant and that our staff, especially Marta, provided you with excellent service. We'll be sure to pass along your kind words to her. We're delighted that you also enjoyed the delicious food at our restaurant. We hope to have the pleasure of welcoming you back for another great experience soon!Kind regards,
10/10 Fremragende
Joanne
8. maj 2024
Synes godt om: Rengøring, service og personale
The hotel is only 14 months old. It very tastefully modern. The food at dinner was very good. They have contracted to an outside company. Breakfast bar was also good. Convenient to airport with shuttle.
Joanne
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 9. maj 2024
Dear Joanne,Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated the modern and tasteful design of our hotel. We're also glad that you enjoyed the dinner and breakfast options provided by our contracted outside company. It's great to know that our convenient location near the airport and shuttle service added to your overall positive experience. We hope to welcome you back again soon for another enjoyable stay!Kind regards,
10/10 Fremragende
Cheryl
Rejste med familie
7. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff very helpful, and patient with my questions.
Cheryl
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 9. maj 2024
Dear Cheryl,Thank you for your kind words! We're delighted to hear that our front desk staff provided you with helpful and patient service. We strive to ensure that all our guests feel valued and supported throughout their stay. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!Kind regards,
6/10 Okay
Sakshat
6. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is in an area where there’s no easy public transportation to the airport. A car ride takes less than 10 mins but public transit takes more than an hour. The hotel itself is clean and nice.
Sakshat
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 7. maj 2024
Dear Sakshat,Thank you for sharing your experience with us. We are pleased to hear that you found our hotel clean and pleasant.We understand the importance of having convenient transportation options, especially to the airport. To improve accessibility, we would like to inform you that we offer a shuttle service for 5 per person per trip (cheaper than public transportation) to and from the airport at specific times. Our shuttle service is available from 5 to 9 in the morning and from 20:30 to 23:30 hours, which we hope will be useful for our guests needing to reach the airport quickly and conveniently.We appreciate your feedback and look forward to having the opportunity to welcome you again in the future.Kind regards,
8/10 Udmærket
Patricia
Rejste med partner
6. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
PROS: Very quiet, clean, good bed, nice staff, full breakfast for free. And there is a commercial shuttle available for 5 eu/person. CONS: It is 14 miles from the Madrid airport, not 1.9 as stated in the property description, so our very late night cab was over 30 eu! Also, our room did not have any seating at all, just a bed and cupboards for storage.
Patricia
Overnattede 1 nat i maj 2024
Svar fra C. Calzon - Guest Service Manager den 9. maj 2024
Dear Patricia, We sincerely appreciate you taking the time to share your detailed feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed the tranquility, cleanliness, comfort of the bed, friendliness of our staff, and the complimentary full breakfast during your time with us.We deeply regret any confusion regarding the distance to and from the airport. As per your observation, we are located approximately 8 km from Madrid Airport, which equates to a journey of around 10 minutes by car to terminals 1, 2, and 3, and approximately 15 minutes to Terminal 4. We acknowledge that the perception of distance may vary; however, in a city like Madrid, we consider this distance relatively close.Regarding the absence of seating in your room, we wish to clarify that all our rooms are equipped with at least one chair or armchair, with the exception of our accessible rooms designed to facilitate access for individuals with reduced mobility. Should you require an additional chair, as in your case, we invite you to request one, and we will be happy to provide it during your stay.We highly value your feedback as it provides us with the opportunity to continuously improve our services to ensure the complete satisfaction of our guests. We sincerely hope to have the privilege of welcoming you back again in the future and providing you with an even more enjoyable experience.Warm regards,
8/10 Udmærket
Henriette
5. maj 2024
Henriette
Overnattede 1 nat i maj 2024
10/10 Fremragende
Takashi
1. maj 2024
Takashi
Overnattede 1 nat i april 2024
10/10 Fremragende
ANTONIO
30. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy. Eres del aeropuerto
ANTONIO
Overnattede 2 nætter i april 2024
8/10 Udmærket
Carlos
Rejste med familie og småbørn
30. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient.
Carlos
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 4. maj 2024
Dear Carlos,Than you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.
8/10 Udmærket
John
28. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They should consider free shuttle
John
Overnattede 1 nat i april 2024
10/10 Fremragende
Raouia
27. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Somos la Famila Farhat l hotel était tres bien . Proche de l aeroport. Le petit déjeuner était tres bon . Les chambres propres et calmes.
Hasta luego
Raouia
Overnattede 1 nat i april 2024
10/10 Fremragende
Ricardo
26. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Na
Ricardo
Overnattede 1 nat i april 2024
10/10 Fremragende
Gerardo
25. apr. 2024
Gerardo
Overnattede 8 nætter i april 2024
Svar fra Helena Díez Guest Service Manager den 16. maj 2024
Estimado Gerardo,Muchas gracias por su puntuación. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Un cordial saludo,
10/10 Fremragende
HERBERT
25. apr. 2024
HERBERT
Overnattede 1 nat i april 2024
10/10 Fremragende
Jorge Alberto
Rejste med partner
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es una opción muy conveniente para hospedarse antes de un vuelo. Buen servicio, buena comida, desayuno incluido y habitaciones cómodas.
Jorge Alberto
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Estimado Jorge Alberto,Muchas gracias por elegirnos y por su amable comentario. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos vuelva a visitarnos, un cordial saludo
10/10 Fremragende
Roger Gabriel
21. apr. 2024
Excelentes habitaciones, miy comodas
Roger Gabriel
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Estimado Roger Gabriel,Muchas gracias por su comentario, nos alegra saber que su estancia con nosotros fue satisfactoria, esperamos vuelva a visitarnos, un cordial saludo
10/10 Fremragende
Cristian
20. apr. 2024
Cristian
Overnattede 1 nat i april 2024
10/10 Fremragende
Jesus
19. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La comida en el restaurante del hotel es muy buena y servida de forma basta, limpio y muy rápido registro con personal muy amable.
Muchas gracias
Jesus
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Estimado Jesús,Muchas gracias por sus amable comentario. Nos alegra saber que disfrutó de su estancia con nosotros, esperamos vuelva a visitarnos, un cordial saludo
6/10 Okay
Francisco
Rejste med partner
17. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We chose this hotel for its proximity to the airport and shuttle service to the airport. They don’t specify that It doesn’t stop at the hotel front door. You have to walk a block to get it. We had 5 suitcases. It would have been better for us to get a taxi.
Francisco
Overnattede 1 nat i april 2024
Svar fra C. Calzon - Guest Service Manager den 18. apr. 2024
Dear Francisco,Thank you for sharing your experience with us! We're sorry to hear that the location of the shuttle service didn't meet your expectations. We want to clarify that our shuttle service is shared among several hotels, which sometimes requires strategic stops to minimize traffic and ensure a smooth experience for all passengers. We understand that traveling with luggage can be challenging, especially when dealing with multiple suitcases. We will take your feedback into consideration to improve the information we provide about our shuttle service. We hope that, despite this inconvenience, you enjoyed your stay with us and that you consider returning in the future. If there's anything else we can assist you with, please don't hesitate to contact us. Thank you again for your feedback!Kind regards,
8/10 Udmærket
Olaitan
17. apr. 2024
Olaitan
Overnattede 3 nætter i april 2024
10/10 Fremragende
Jennifer
16. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Checking in was quick and easy room was clean and spacious
Jennifer
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Dear Jennifer,Thank you very much for choosing us and for your comments. We are glad to know that you enjoyed your stay with us. We hope that you will visit us again in the future, best regards
10/10 Fremragende
Gaile
Rejste med partner
15. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
New,clean, staff friendly. Good value.
Gaile
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Dear Gaile,Thank you very much for choosing us for your stay and for your comments. We are glad to know that you enjoyed your stay with us. We hope that you will visit us again in the future, Best Regards,
10/10 Fremragende
L. Humberto
Rejste med partner
14. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buena pero, no tienes opción de caminar a ningún sitio, ubicación mala .
L. Humberto
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Estimadp L.Humberto,Queremos expresar nuestro sincero agradecimiento por compartir sus comentarios sobre su reciente estancia en nuestro hotel. Valoramos su perspectiva y apreciamos que haya tomado el tiempo para brindarnos su opinión. Es cierto que nuestra ubicación puede requerir una planificación previa para explorar la zona, pero estamos encantados de ofrecer un lugar tranquilo y cómodo para nuestros huéspedes. Esperamos vuelva a visitarnos en un futuro, un cordial saludo
10/10 Fremragende
Oscar I
14. apr. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Everything good.
Oscar I
Overnattede 8 nætter i marts 2024
Svar fra C. Calzón - Guest Service Manager den 14. apr. 2024
Dear Oscar,We are glad to read about your positive comment. We hope to welcome you back soon.Best Wishes,
10/10 Fremragende
Rene
14. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bien ubicado cerca del aeropuerto, limpio y con buen desayuno.
Rene
Overnattede 1 nat i april 2024
Svar fra C. Calzón - Guest Service Manager den 14. apr. 2024
Estimado Rene,Gracias por tomarse tiempo para exponer su impresión sobre Holiday Inn Express Madrid-Airport. Nos alegra saber que tanto la limpieza como el desayuno y ubicación han sido de su agrado.¡Vuelva pronto, le esperamos!Un saludo,
10/10 Fremragende
John
13. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Every this was good and being close to the Airport was very good for me. I am getting on in years.
Thank you.
John
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Dear John,Thank you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.
10/10 Fremragende
DAHLIA
12. apr. 2024
DAHLIA
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 4. maj 2024
Dear Dahlia,Thank you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.
10/10 Fremragende
Teresita
Rejste med familie
9. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice breakfast,very clean,nice customer service
Teresita
Overnattede 1 nat i april 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Dear Teresita,Thank you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.
8/10 Udmærket
Hyangri, Alameda
6. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hyangri
Overnattede 1 nat i april 2024
10/10 Fremragende
Ada Iris
3. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Solo pasamos una noche , es conveniente por su cercanía al aeropuerto.
Ada Iris
Overnattede 1 nat i marts 2024
Svar fra Helena Díez Guest Service Manager den 24. apr. 2024
Estiamda Ada Iris,Agradecemos su comentario positivo sobre su experiencia en nuestro hotel, especialmente en relación con su conveniencia para llegar al aeropuerto. Nos complace saber que nuestro establecimiento cumplió con sus expectativas en ese aspecto. Esperamos tener el honor de recibirla nuevamente en su próxima visita a la zona. Un cordial saludo,
8/10 Udmærket
Gareth
30. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Gareth
Overnattede 2 nætter i marts 2024
6/10 Okay
Alfredo, MIXCO
Forretningsrejsende
27. mar. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Tv sin funcionar. A/C sin funcionar.
Alfredo
Overnattede 1 nat i marts 2024
Svar fra C. Calzon - Guest Service Manager den 28. mar. 2024
Estimado Alfredo,Le agradecemos sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros. Lamentablemente, no contamos con registros de ninguna incidencia durante su estancia. Nos hubiera complacido actuar de inmediato para resolver cualquier situación que pudiera haber afectado su comodidad y satisfacción.Respecto al aire acondicionado, es importante señalar que este dispone de dos modos de funcionamiento: frío y calor. Debido a las temperaturas externas que se registraron durante su visita, el sistema estaba configurado en modo calor con el fin de mantener una temperatura ambiente confortable.Lamentamos profundamente no haber cumplido con sus expectativas en esta ocasión. Esperamos sinceramente que nos brinde una segunda oportunidad para mejorar su experiencia con nosotros. Le instamos a que no dude en ponerse en contacto con nuestro departamento de recepción, disponible las 24 horas del día, para cualquier consulta o para solventar cualquier eventualidad que pueda surgir.Atentamente,
10/10 Fremragende
Suzanne
25. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bien aimé mon séjour hôtel très propre personnel efficace et le transport se fait très bien en bus et en métro pour le centre ville
Suzanne
Overnattede 3 nætter i marts 2024
Svar fra C. Calzon - Guest Service Manager den 31. mar. 2024
Chere Suzanne,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel, ainsi que la propreté de nos installations et l'efficacité de notre personnel.Il est également agréable de savoir que vous avez trouvé le système de transport en bus et en métro pratique pour vous rendre au centre-ville. Votre satisfaction est notre priorité, et nous sommes heureux que vous ayez pu profiter pleinement de votre séjour grâce à ces facilités.Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement dans notre établissement.Cordialement,
10/10 Fremragende
Onica
21. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great people
Onica
Overnattede 2 nætter i marts 2024
8/10 Udmærket
Sylvie
19. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is a cheap alternative to the hotels in the centre. The rooms are new, quiet, with a comfortable bed and very clean. The staff is very friendly. It is easy to get to the centre of Madrid, the bus stops are a 2 minute walk from the hotel and cost 1.50/2€ each way. The green buses go to the centre of Madrid, back to the hotel you take the metro L5 (to Alameda de Osuna) to Canillejas and then the blue bus line 88 to the stop Avenida de Aragón Parque Empresarial Pegaso (again directly at the hotel). Attention: last departure of bus 88 is 21.22 hrs! If you can't make the bus, it doesn't matter, because a taxi journey via the Cabify app only costs €6-7. It's definitely worth downloading the app and getting the red card for the bus and metro from the machine at the metro stations, which you can top up with 10 journeys. I had a great stay and didn't find these connections to be inconvenient.
Sylvie
Overnattede 4 nætter i marts 2024
Svar fra Helena Díez Guest Service Manager den 20. mar. 2024
Dear Sylvie,We would like to express our sincere gratitude for choosing to stay with us and for your kind words. It brings us immense joy to know that you found the hotel convenient and that you enjoyed your stay. Comments like yours greatly assist us in providing exceptional service to our future guests. We hope to have the pleasure of welcoming you back again soon.