Hi Gitte, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

Hi Tse, we appreciate you taking the time to leave a review. Our parking options are limited with our valet partner, but we've taken note of your feedback regarding the price. Just like a traditional hotel, we hold an incidental deposit that is returned after check out. If you’re open to giving us another chance, please reach out to our 24/7 guest services team before your next stay. We would love the opportunity to recommend a quieter location and one with parking.

Hi Raphael, thank you for sharing your feedback. We’re sorry for your experience with the front desk. Our app is designed as a virtual concierge, and guests can check in on their own time. We feel awful for the noise disrupting your stay. Please reach out to us before your next stay, and we will provide complimentary earplugs and a white noise machine. While we understand that may not fully solve the problem, we want to help reduce the noise however we can.

Hi Bryan, we're sorry for your experience at the pool. If you'd like to discuss this further, please don't hesitate to reach out. We hope to welcome you back for a more comfortable visit next time.

Hi Jake, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

Hi Shannon, your feedback is important to us. We're sorry you were disappointed in the parking situation and smoking policy. Should you decide to give us another chance, we'd love to host you again and show you a better experience.

Hi Ramon, we're sorry the noise from the construction and cleaning was an issue. This area is noisy due to the nightlife, airport, and construction, but our team is always happy to deliver a white noise machine and earplugs to aid sleep. We hope to host you again soon at one of our quieter locations.

Thank you for sharing your feedback, Desire. While we appreciate your compliments on our bathroom setup, we sincerely apologize for the shortcomings you experienced during your stay. We regret any inconvenience caused by the size of the beds and any concerns regarding the door of your room. We understand the frustration caused by the construction noise, and while this is beyond our control, we regret any disturbances you encountered. Our team is always happy to deliver a white noise machine and earplugs to aid sleep. We apologize for the delay in providing extra towels and any issues caused by our late checkout policy and parking situation. Your comments are important to us, and we'll address them with our team to improve our services and amenities for future guests. We hope to have the opportunity to welcome you back in the future for a more seamless visit.