Udendørsområde

Anmeldelser af Holiday Inn Los Angeles - LAX Airport, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
9901 S La Cienega Blvd, Los Angeles, CA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 1511 af i alt 3472 anmeldelser" "
Bedømmelse på 8 − Udmærket. 963 af i alt 3472 anmeldelser" "
Bedømmelse på 6 − Okay. 458 af i alt 3472 anmeldelser" "
Bedømmelse på 4 − Dårligt. 259 af i alt 3472 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 281 af i alt 3472 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Carl

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Customer Service den 14. aug. 2023
Carl, thank you for your stellar rating of Holiday Inn Los Angeles-LAX Airport. It's fantastic to see that we were able to meet your expectations. We hope your next stay with us will be just as satisfying. Thank you again!

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Very poorly service
The stadd unfriendly. Reported a problem asm d was promised someone would come.ny, but no one did... Bathroom roon clean also told and i did see hours keeping i aks and the said the would be in shortly after hut mever did. Never booking this again
Overnattede 1 nat i marts 2023
Svar fra Customer Service den 10. mar. 2023
Thank you for sharing your feedback.We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to show you the service we're truly capable of providing.

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt motel
Dejlig tæt på LAX. Mulighed for betalt parkering på stedet. Mulighed for tilkøb af morgenmad for to personer for 139 kr. Værelse var pæn størrelse og rent. Super venligt og meget serviceminded personale. Lille pæn pool også. Dejligt sted at vi kommer tilbage til, næste gang vi har afgang fra LAX.
Overnattede 1 nat i oktober 2022
Svar fra Customer Service den 9. okt. 2022
Tak for anmeldelsen, Anne!Vi er glade for, at din tid på Holiday Inn Los Angeles-LAX Airport var så fremragende, da det er meget vigtigt for os at give vores gæster en fremragende oplevelse. Det er fantastisk, at du satte pris på vores ideelle beliggenhed og morgenmadsservice samt vores rene indkvartering og venlige personale. Det er det, vi kan lide at se! Vi ser frem til snart at være vært for dig igen til endnu en fantastisk oplevelse.

6/10 Okay

cecilie vagner

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
ok hotel før hjemturen
Noget nedslidt hotel som trænger til en kærlig hånd. parkering er nemt og koster 25 doller om dagen. der går shuttlebus to gange i timen døgnet rundt. morgenmaden er ok og til at betale.
Overnattede 2 nætter i september 2022
Svar fra Customer Service den 11. sep. 2022
Vi sætter pris på din feedback, cecilie.Vi bestræber os på at tilbyde vores gæster kvalitetsservice og komfort. Det er dog ærgerligt, at dit ophold hos os var noget mindre end perfekt. Vi vil behandle dine bekymringer med de relevante medlemmer af vores team.Vi vil meget gerne se dig igen i fremtiden for at dele en mere positiv oplevelse med dig.

10/10 Fremragende

Allison

Overnattede 1 nat i august 2022
Svar fra Customer Service den 9. aug. 2022
Thank you for sharing your perfect rating with us, Allison! It's wonderful to see how much you appreciated your time at Holiday Inn Los Angeles-LAX Airport! We want everyone to feel right at home at Holiday Inn Los Angeles-LAX Airport. Being able to create a feeling of home is exactly what we aim to do! We look forward to sharing another amazing experience with you soon!

10/10 Fremragende

Jeanette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med fint og rummeligt værelse. Rent og pænt. Venligt og serviceminded personale. Lækker morgenbuffet. Ligger i gåafstand til biludlejning v/ lufthavn
Overnattede 1 nat i august 2022
Svar fra Customer Service den 7. aug. 2022
Tak for den fremragende vurdering, Jeanette! Vi er så glade for, at du har nydt dit ophold på Holiday Inn Los Angeles-LAX Airport så meget. Det er dejligt at vide, at din interaktion med vores personale har været så positiv. Vi stræber efter at give hver gæst enestående service, og vi er så glade for, at flere medlemmer af vores team gik ud over for at sikre din tilfredshed. Vi vil sørge for at give dine komplimenter videre til vores team. Tak igen, fordi du tog dig tid til at dele dine tanker med os. Vi glæder os til snart at se dig igen. Hav en smuk dag!

10/10 Fremragende

Chris

Synes godt om: Rengøring, faciliteter
Was a great service and the hotel it’s very clean thanks all of u at holiday inn
Overnattede 1 nat i maj 2024

4/10 Dårligt

Susan

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i maj 2024

6/10 Okay

DENNIS

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No hot water while we stayed
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 28. maj 2024
We appreciate your feedback regarding your recent stay. We regret to hear about the issue with the hot water during your visit. Your experience is important to us, and we apologize for any inconvenience this may have caused. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future.

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Armando Vicente

Rejste med partner, Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Todo bien!!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Thank you for your feedback! We're thrilled to hear that everything went well during your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Fremragende

Gil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All perfect
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Thank you for your feedback! We're thrilled to hear that everything was perfect during your stay. Our team strives to provide exceptional service and a comfortable environment for all our guests. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Fremragende

Jose Antonio

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El staff muy amable y las instalaciones en muy buenas condiciones y limpias. Sobretodo el baño.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Gracias por su comentario, Jose Antonio. Nos alegra saber que encontró nuestro personal amable y nuestras instalaciones en muy buenas condiciones y limpias, especialmente el baño. Nos enorgullece mantener altos estándares de limpieza y servicio. Esperamos tener el placer de recibirlo nuevamente en el futuro. ¡Saludos cordiales!

8/10 Udmærket

Alejandro

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Please clean the carpet it was dirty.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 28. maj 2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet during your stay. Cleanliness is a top priority for us, and we regret that this was not reflected during your visit. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Udmærket

channon

Synes godt om: Rengøring, service og personale, faciliteter
There were protesters. They were kind of noisy. But other than that, I’d stay here again.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Thank you for sharing your feedback. We're glad to hear that despite the noise from the protesters, you would consider staying with us again. We strive to provide a comfortable environment for all our guests, and your understanding is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Fremragende

shauneil

Synes godt om: Faciliteter
The only thing for the price thats being offered at least 2 bottles of water 💧 can be given as not every one drinks coffee
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Thank you for your feedback. We appreciate your suggestion regarding the provision of bottled water in the rooms. Your input is valuable to us as we strive to enhance our guests' experience. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!

10/10 Fremragende

Emily

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Luggage holding service. Shuttle to airport. Laundry. Good food on site. Friendly and helpful concierge. Beds comfy and clean. Awesome shower pressure and products. Would stay again.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 25. maj 2024
Thank you for sharing your experience with us! We're delighted to hear that you appreciated our luggage holding service, convenient airport shuttle, and laundry facilities. It's great to know you enjoyed the food at our on-site restaurant and found our concierge friendly and helpful. We're also pleased that you found the beds comfy and clean, and that you enjoyed the shower pressure and products. We look forward to welcoming you back for another stay in the future. Safe travels!

8/10 Udmærket

Lambertus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the convenience of our location, the friendliness of our staff, and the amenities we offer. Your feedback regarding the condition of the rooms is valuable to us, and we will certainly take it into consideration. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 Fremragende

Anabella

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great customer service, clean rooms, and perfect location.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Thank you so much for your 5-star rating! We're delighted to hear that you enjoyed our customer service, clean rooms, and convenient location. Our team works hard to ensure every guest has a pleasant stay, and it’s wonderful to know we met your expectations. We hope to welcome you back again soon. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 25. maj 2024
Thank you, Emily, for your wonderful feedback! We're thrilled to hear that you had a great stay with us at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to know we succeeded. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 Udmærket

Carlos Antonio

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Efficient check in and hospitality was great!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you found our check-in process efficient and appreciated our hospitality. Your positive feedback is greatly appreciated. Looking forward to welcoming you back for another pleasant stay.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Fremragende

Dale

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice beds
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Thank you for sharing your feedback, Dale. We're delighted to hear that you found our beds comfortable. Providing a restful and cozy stay for our guests is a top priority for us. We appreciate your kind words and hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future.

4/10 Dårligt

Yusing

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
No hot water no kettle no complimentary bottle water for 150/night and they charge $4 for a bottle of water. Insane
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Thank you for sharing your feedback, Yusing. We regret to hear about the issues you encountered with the hot water, kettle, and complimentary bottled water during your stay. Your comfort is important to us, and we apologize for not meeting your expectations. We appreciate you bringing these matters to our attention, as it helps us improve our guest experience. We hope to have the opportunity to provide you with a more pleasant stay in the future.

4/10 Dårligt

Guneet

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Thank you for sharing your experience, Guneet. Your 2-star rating implies that your experience with us could have been better. If you would like to share your experience, please don't hesitate to contact me directly so that I may address any issues you may have had.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Fremragende

JC Daniel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

6/10 Okay

Chrystal

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Thank you for sharing your feedback about your recent stay at Holiday Inn Los Angeles - LAX Airport. We're glad to hear that you found our staff friendly and professional, and that the cleanliness and updates of our rooms met your expectations. We apologize for the long wait time for the shuttle from the airport to the hotel. Your comments have been noted as we continuously strive to improve our services. Thank you again for choosing us, we hope to welcome you back in future.

10/10 Fremragende

Marty

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is close to the airport and they have an airport shuttle service.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Thank you for your feedback! We're glad to hear that you found our hotel's proximity to the airport and our shuttle service convenient. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, in the future.

4/10 Dårligt

Nancy

Rejste med familie
Synes godt om: Rengøring, service og personale
Wonderful staff and clean rooms. But a surprise $40 charge for overnight parking! Wish they would just charge an honest room rate with no surprises.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Thank you for sharing your feedback, Nancy. We're glad to hear that you found our staff wonderful and our rooms clean. We understand your frustration regarding the parking charge. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again in the future.

10/10 Fremragende

Adrian Garcia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Thank you, Adrian Garcia, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service and it's always rewarding to know our efforts are appreciated. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 Udmærket

Anthony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Parking machines were terrible, couldn’t get out
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Thank you for sharing your experience. We apologize for the inconvenience you encountered with the parking machines. Your feedback is important to us, and we are looking into this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back soon.

8/10 Udmærket

Viviana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There’s many restaurant at a walking distance and accesible, and very easy to get Uber.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient with many restaurants within walking distance and easy access to Uber. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Fremragende

Amy

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Concierge was really helpful
Overnattede 1 nat i maj 2024

10/10 Fremragende

Talencia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No complaints. Anything that was wrong the staff fixed fast!! I'd stay again
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
We're delighted to hear that you had a seamless experience with us! It's wonderful to know that our staff was able to promptly address any issues you encountered. We look forward to welcoming you back for another great stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Thank you for your kind words and for choosing us for your stay.

8/10 Udmærket

JON

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They charge $40 a day for parking.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Thank you for sharing your feedback. We understand that parking fees can be a concern and appreciate your input on this matter. We strive to provide secure and convenient parking facilities for all our guests. Your comments are valuable to us as we continually work to enhance our guest experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

4/10 Dårligt

Valentina

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The bathtub in the shower had water or something under it and when I would move the bottom of the shower would move and make lots of noise. You also couldn’t control the shower, and it would go from freezing cold to BOILING. I couldn’t put it at a normal temperature no matter how much I played with it. When I called to tell them they told me to keep messing with it and there was nothing they could do since I’m getting both hot and cold water.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Thank you for sharing your experience, Valentina. We sincerely apologize for the issues you encountered with the shower in your room. It is concerning to hear about the fluctuating water temperature and the noise from the bathtub. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Your feedback has been shared with our maintenance team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope for another opportunity to provide you with a more pleasant experience.

10/10 Fremragende

jian hong

Overnattede 1 nat i maj 2024
Svar fra Customer Service den 18. maj 2024
Thank you, Jian Hong, for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!

10/10 Fremragende

monique

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future. Safe travels!

10/10 Fremragende

Marisol

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great services!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for your kind words, Marisol! We're delighted to hear that you enjoyed our services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

10/10 Fremragende

GAMAL

Overnattede 1 nat i maj 2024

8/10 Udmærket

chi-chwen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Near airport with free shuttle bus
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for taking the time to share your feedback about your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're pleased to hear that you found our location convenient and appreciated the complimentary shuttle service. Your comments are greatly valued, and we hope to welcome you back for another visit in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Fremragende

Jose

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I love the hotel room and the whole hotel, however the driver of the shuttle was kind rude with the passengers. He didn’t drop me off straight off at my air company as he dropped me off about 700 feet away from my airliner company.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for sharing your experience with us. We're delighted to hear that you loved the hotel room and the overall ambiance of the hotel. However, we apologize for the inconvenience you experienced with the shuttle service. Your feedback is important to us, and we will address this issue to ensure a better experience for all our guests. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Fremragende

site

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're thrilled to hear that you enjoyed your stay and found our services to your satisfaction. Your kind words motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back on your next visit to Los Angeles.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The property is very clean but, worn. Definetly needs some updates
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for your feedback, Michael. We're pleased to hear that you found our property very clean. We appreciate your comments regarding the need for updates and will take them into consideration as we strive to improve our guests' experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, and we hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Fremragende

Samuel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El desayuno bueno y excelente atención del personal del restaurante
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Nos alegra saber que disfrutó del desayuno y que recibió una excelente atención por parte de nuestro personal del restaurante. Sus comentarios son muy valiosos para nosotros. Gracias por elegir Holiday Inn Los Angeles - LAX Airport, esperamos tener el placer de recibirlo nuevamente en el futuro.

10/10 Fremragende

Chonnikan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you, Chonnikan, for sharing your experience with us! We're thrilled to hear that you had a wonderful stay at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Fremragende

Amina

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024

8/10 Udmærket

Daijah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was coo
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for your feedback, Daijah. We're glad to hear you had a positive experience. We look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Udmærket

REIKO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
空港まで送迎バスがあるのが良かったです。シャワーのお湯が冷たかった。目の前にマクドナルドやコンビニがあり便利
Svar fra Customer Service den 17. maj 2024
Thank you for your feedback. We're glad to hear that you found our shuttle service to the airport convenient and appreciated the nearby McDonald's and convenience store. We apologize for the issue you experienced with the shower temperature. Your comments are important to us, and we will look into this matter to ensure a better experience for our guests in the future. We hope to welcome you back for an even more pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Udmærket

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the friendliness and helpfulness of our staff, as well as the breakfast and the airport shuttle service. It's also good to know that the check-in and check-out processes were smooth. We apologize for the issues you encountered with the bathroom shower and the strike situation. Your feedback about the condition of the rooms has been noted. We are committed to providing a comfortable and enjoyable experience for all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Udmærket

Mustafa

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Carpet was dirty in room 1136
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet in room 1136. Cleanliness is a top priority for us, and we regret that this was not reflected during your stay. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX