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Anmeldelser af Embassy Suites by Hilton Los Angeles Downey

3.5 out of 5
Embassy Suites by Hilton Los Angeles Downey
8425 Firestone Blvd, Downey, CA

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 464 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 190 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 125 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 89 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 136 af i alt 1004 anmeldelser" "

8,0/10

Rengøring

7,8/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Roberta

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Joshua

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super clean property ! Friendly staff , the lay out of the hotel was beautiful ! Definitely felt like a resort in the middle of Downey ! Would definitely book again. It’s convenient too with LA traffic , every “tourist” attraction was 30 mins away each direction . But if you wanna go to the beach I would suggest somewhere closer to it because the traffic from the beach to hotel was 1 1/2 hours (20 miles) SHEESH. But other than that everything else was Perfect !
Overnattede 2 nætter i april 2024

4/10 Dårligt

Brigette

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I normally love Embassy Suites, this location was severely understaffed, staff was answering phones for reservations, trying to check people in.., I called and asked for extra blanket- never came, my family stayed there had 3 rooms all felt the same. My daughter left a dress in the room has called several times no answer or someone will get back to her, Rushed on the phone… I would never stay at this location again
Overnattede 1 nat i april 2024

10/10 Fremragende

Bryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

8/10 Udmærket

George

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Room was dark and just felt like a prison.
Overnattede 3 nætter i marts 2024

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Frances Archilla, General Manager den 2. maj 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Jairo

Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 2. maj 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Udmærket

Melinda

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place to stay with the family.
Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 30. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Patricia, Van Horne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Some of the property is cosmetically outdated and could a freshening up for looks, but very friendly hotel. Staff were super friendly and helpful. Amazing breakfast! Was like having a personal chef with homemade omelettes to order, and very yummy choices. Safe neighborhood and close to anything you might need. I would definitely stay here again.
Overnattede 2 nætter i april 2024
Svar fra Frances Archilla, General Manager den 23. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Dårligt

Stephen

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was not clean when we checked in nor did they clean during our 3 night stay. We ad to ask for towels twice and toilet paper. There was vomit by the ice machine and again in an elevator. We’ve stayed at a number of Embassy Suites but the rooms and service were terrible. The lobby and dining areas looked a lot better so at check in we didn’t have any idea what we were getting ourselves into. The location was good for what we needed and the area restaurants were great!
Overnattede 4 nætter i april 2024
Svar fra Frances Archilla, General Manager den 22. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

8/10 Udmærket

Veronica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is my second stay. I really like the convenience of this place. Rooms are clean and roomy and the breakfast is decent.
Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 20. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Udmærket

Mayra, clayton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Big and clean , food
Overnattede 1 nat i januar 2024
Svar fra Frances Archilla, General Manager den 14. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Jose J

Forretningsrejsende
Synes godt om: Rengøring
They need not charge for parking. I thought I was in Vegas
Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 11. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

Rosie, moreno valley

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Frances Archilla, General Manager den 11. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

DIANE

Rejste med familie og småbørn
Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
my only complaint was that the rooms were smelly. we rented 2 units. one room was very distinct of smoke smell. my family renting that room was relocated to a different room and it still smelled of smoke (or very musty) but not as much. and our room had a faint smell of smoke - or musty/old/mildew type smell. it made it difficult to sleep. and this hotel is supposed to be completely "smoke - free" but the rooms really smelled.
Overnattede 2 nætter i april 2024
Svar fra Frances Archilla, General Manager den 9. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

Waqar

I didn’t like token system for breakfast. Breakfast chef was very rude.
Overnattede 5 nætter i april 2024
Svar fra Frances Archilla, General Manager den 8. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Fremragende

Natalia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 8. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Maria, Santa Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Every ring was great except the pool was not heated, it was very cold. Regardless my kids had lots of fun in the indoor pool. It would have been nice to have it at least lukewarm. Room was clean and food was decent. Made to order omelets smelled delicious but the line was way too long to wait so we opted for the ready to serve options. Would recommend for families with kids. Nice central location.
Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 8. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Natalie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 8. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Udmærket

Candelaria

Overnattede 1 nat i april 2024
Svar fra Frances Archilla, General Manager den 25. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Dårligt

Kimberly Gem

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 4. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Fremragende

Ricardo

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 2. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Forfærdeligt

Raul

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We will never stay at an Embassy Suites again!! At check-in, the lady at the front desk was on a personal call, and obviously upset that she had to take time off her call to check us in. When we pulled the sofa bed out, there was about 10 dirty sheets in it. I went to the front desk, and the same lady, still on her cell, and annoyed again, I told her about the sheets, and that we needed new bedding and sheets for the sofa bed. She informed me that the security guard will bring them up. He brought some blankets but, no sheets. We asked him for sheets and a fan, the fan is another issue. He told us that he will bring sheets if they had any available, same with the fan. Thank good, they had both. At 2:30 am, water started leaking from the ceiling, on one of the beds and the nightstand. We are on the 3rd floor???? I called the front desk and requested a new room. We got moved to the second floor. The room was better, cleaner, but, the air was stagnant. Since the a/c is controlled by the hotel, and the air was not cycling as stated on the printout by the thermostat, we opened the window, just to find out there was no screen so, so much for that idea. Breakfast, they give you a ticket to get your eggs but, don’t forget to ask for your potatoes and sausage up front, or they will give you a hard time if you walk around and ask for them. Because they want another ticket. As for the a/c, why is there such a control over the use of it? You have to ask for a fan or heater???
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 1. apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

Chantelle

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Pool and hot tub had chunks of hair in it. And the day we left there was a baby cockroach in our room. Management comped our parking fees for the cockroach issue. The architecture of the building and layout was unique, but outdated. One elevator made us nervous by all the noises it made when traveling upwards. The best thing about the stay was the made to order omelette bar.
Overnattede 4 nætter i marts 2024
Svar fra Frances Archilla, General Manager den 30. mar. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Dårligt

irma

Synes ikke om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 31. mar. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Fremragende

Ashley

Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 16. apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Mario Antonio Rios

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing place to stay
Overnattede 3 nætter i marts 2024
Svar fra Frances Archilla, General Manager den 27. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Felipe

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Faciliteter
Synes ikke om: Rengøring
In comparison to most other Embassy Suites around the area, this is the one that looks the most updated, but the bathroom definitely needed work (had mold, needs new caulking, shower faucet showed a hole,etc.) The carpet and furniture looked dirty and had bad stain spots, so did one of the duvet covers. Some of the staff were nice and helpful, others didn’t have the most welcoming or helpful attitude (bar tender at manager’s reception, night receptionist). Also, there should be some leniency with the early check in fee, especially for loyal customers. We arrived less than 1 hour before check in time, had 2 young children and an older person with us and there was no effort to try to be accommodating with the check in and were charged the $25 fee.
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 25. mar. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

8/10 Udmærket

Haydee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 25. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Susan

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Frances Archilla, General Manager den 21. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Evelin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was amazing. Property was wonderful. All was perfect
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 19. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Dennis

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Liking on the ceiling
Overnattede 4 nætter i februar 2024
Svar fra Frances Archilla, General Manager den 11. mar. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

10/10 Fremragende

Rodolfo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra Frances Archilla, General Manager den 12. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Dårligt

mai, Temecula

Overnattede 2 nætter i marts 2024
Svar fra Frances Archilla, General Manager den 31. mar. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Fremragende

Priscilla, Lynwood

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice stay
Overnattede 2 nætter i marts 2024
Svar fra Frances Archilla, General Manager den 8. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Forfærdeligt

Marcus

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
There were kids running up and down the hall till 1130 while also knocking on doors. Called the desk and it still continued. Next morning as there was a large group for breakfast the did not have any of the bakery choices available besides muffins. For the hot selection they did not have the omelettes available and when I asked about them I was told they would be available at 7:00 a.m. while the current time was 6:59. As my family was standing there I asked if we would be able to just get an omelette when they start since we were not aware of there being a special time we were told no as we had already gave our breakfast ticket. So with no choice we took our plates to a table to try to make the best of it. I went to get the family juice and came back to the table we all tried our juice that was completely watered down with a little color added. The eggs for complete slop and gooey while the potatoes and sausage were both frozen. We left to get breakfast somewhere else after that. I am beyond ashamed of this property as I was telling my wife this is my favorite hotel chair and it was a complete embarrassment. I honestly can say I will choose embassy suites again. I paid good money to stay at a comfortable hotel well rest with a good meal in the morning and was I got was a let down with a complete waste of money that I might as well have thrown away.
Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 4. mar. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Fremragende

Cruz

Overnattede 1 nat i marts 2024
Svar fra Frances Archilla, General Manager den 23. mar. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Christian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was expecting more for what the cost regularly is,AC unit not working,loud squeaky showerhead,stained couch,stained linens,big gap under entrance door,high school kids going up and down side stairs,small bathroom size...on the positive side,big room,best feature is the balcony,free breakfast an extra point...in my opinion only worth with a low price.
Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 27. feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Dårligt

Christina

Rejste med familie
Synes godt om: Rengøring, service og personale
The hotel was way too loud everything echoed. Thin walls could hear people talking in lobby area from 8 th floor with everything closed!!! Bar inside is a cool touch but that was not probably why everyone was so loud. If you want a quiet place this is not it. Dance theatre next door so lots of kids at this hotel. Small pool don’t bother with it and 100 kids inside. Walking distance to lots of restaurants was a plus. Check in line took 45 min but girl was super nice and pleasant to talk with.
Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 26. feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Fremragende

Sachiye

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 23. feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Forfærdeligt

Elva

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed for 4 nights and requested the room to be cleaned for 3 consecutive days and it finally fleas cleaned on the 4th night at 10:30 night time.
Overnattede 4 nætter i februar 2024
Svar fra Frances Archilla, General Manager den 17. feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Fremragende

Richard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was clear and concise and the help was amazing.
Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 17. feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Fremragende

Constance

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love it here will be back with the kids
Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 17. feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Hector, South Gate

Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 17. feb. 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

8/10 Udmærket

Jessica, Montebello

Overnattede 2 nætter i februar 2024
Svar fra Frances Archilla, General Manager den 15. feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Udmærket

Travis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Frances Archilla, General Manager den 13. feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Frances Archilla, General Manager den 12. feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Forfærdeligt

Carolina

Forretningsrejsende
Bad experience and no friendly staff
Overnattede 5 nætter i januar 2024
Svar fra Frances Archilla, General Manager den 11. feb. 2024
We are sorry to hear about your experience. We strive to provide a clean and comfortable stay for each of our guests, and we are sorry to hear we missed the mark. Thank you for sharing your comments with us so we can make improvements We genuinely hope to have the opportunity to welcome you back and make it right.

4/10 Dårligt

Diego

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
This place is very old and run down. Manager was rude and had an attitude. Light switches didn’t work, TV didn't work put me in a double room when I asked for a single, water was leaking into the room from the patio because of pouring rain. Overall unpleasant stay
Overnattede 4 nætter i februar 2024
Svar fra Frances Archilla, General Manager den 14. feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

2/10 Forfærdeligt

Javier

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dirty Room ,Bad experience this time
It is amazing thats a hotel over $200 dlls a nifht is that dirty , when i saw all the dirt And a broken fingernail Right next tonthe bed the second night i immediately move tonthe other one ,carpets are dirty , i also cant understand the lack of interest of the employees from front desk to the restaurant, the first Morning i arrived late for breakfast 8:55 AM And they were closing ,the cook was Nice to me ,but the rest was like they were doing me a favor also second Morning even earlier , it's a hotel chain please continue to improve , last 2 stays in Anaheim were great but this one was Bad ,i know NAMM Convention generated demand but is no excuse to get a Clean room
Overnattede 2 nætter i januar 2024
Svar fra Frances Archilla, General Manager den 7. feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.