Udendørs pool, gratis hytter, liggestole

Anmeldelser af Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 522 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 183 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 117 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 80 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 102 af i alt 1004 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jimi Daniel

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Emmi in the reception gave an excellent service!
Overnattede 7 nætter i juni 2022
Svar fra Aaron Gonzales- Guest Services Manager den 6. jul. 2022
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know Emmi delivered a wonderful experience for you. We are so glad you enjoyed your visit and we look forward to welcoming you back to Level in the future. Thank you again!

2/10 Forfærdeligt

Royalle

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Aaron Gonzales- Guest Services Manager den 15. maj 2024
Thank you for being our guest. We strive to provide the best experience for our guests; however, please accept our sincerest apologies for not meeting your expectations during your recent visit. Please do not hesitate to share more detailed feedback with our Guest Services Team, We would love to know how we can improve our services in the future.

8/10 Udmærket

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Ryan den 15. maj 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

6/10 Okay

David

Synes ikke om: Faciliteter
Water was hot no cold water
Overnattede 1 nat i maj 2024
Svar fra Ryan den 15. maj 2024
Good Morning, Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Fremragende

Jamal

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Was good place to stay
Overnattede 1 nat i maj 2024

10/10 Fremragende

Tommie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very nice all amenities were very nice house keeping could have clean before we arrived
Overnattede 3 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the amenities Level has to offer. We apologize for any oversight regarding the cleanliness of your room upon arrival. Please be assured that maintaining high standards of cleanliness is a priority for us, and we're addressing this issue to ensure it doesn't happen again. We hope to have the opportunity to welcome you back and provide a flawless experience in the future.

10/10 Fremragende

Kimberly

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful view!
Overnattede 2 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
Thank you for your kind words! We're so glad to hear that you loved your stay at Level and enjoyed the beautiful views. It's always our goal to provide a memorable experience, and we're thrilled we could deliver that for you. We look forward to having the pleasure of welcoming you back again soon!

10/10 Fremragende

Collette

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property and staff were amazing. Very friendly, always helpful. The rooms were awesome with amazing views. My ten year old loved it. Will stay again
Overnattede 3 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Level, from our friendly and helpful staff to the awesome rooms with amazing views. It's wonderful to know that your ten-year-old loved the experience too! We appreciate your plans to stay with us again, and we look forward to welcoming you back for another memorable visit.

10/10 Fremragende

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was great and convenient friendly staff and secure would definitely recommend
Overnattede 2 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
Thank you so much for your positive review about your recent visit to Level! We're thrilled to hear that you found everything to your liking, from the convenience of our services to the friendliness and security provided by our staff. It's wonderful to know that you would recommend us to others. We look forward to welcoming you back soon for another great experience.

10/10 Fremragende

Hulicez

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing property, never disappoints have been booking with them for years now
Overnattede 2 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
Thank you for your continued loyalty and for sharing such a wonderful review! We're delighted to know that our property consistently meets your expectations and that you've enjoyed your experiences with us over the years. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional stays in the future

6/10 Okay

Arun K

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The views of downtown LA and surrounding were amazing. The sunrise and sunsets were gorgeous. However the property seems neglected. The 2 bedroom suite we were in had power outlets in the kitchen that didn’t work and one was broken. The dishwasher didn’t really work. Only the TV in the living room worked, the TVs in other 2 rooms didn’t work with the remote. The pool was under maintenance and guest were offered to use the pool in the neighboring property. But the basketball court was great, my son and I enjoyed it. Since we were out pretty much all day sightseeing so didn’t really have much time time to watch TV or do extensive cooking so we made do
Overnattede 4 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
Thank you for your detailed feedback about your recent visit at Level. It's wonderful to hear that you enjoyed the stunning views of downtown LA and the beautiful sunrises and sunsets from our property. We apologize for the issues you encountered in your suite and the inconvenience caused by the pool maintenance. We are taking immediate steps to address the electrical and appliance concerns in our suites to ensure everything is in perfect working order. We're glad to know that you and your son enjoyed the basketball court, and we hope that these experiences, along with your sightseeing adventures, left you with fond memories of your stay. We look forward to the opportunity to host you again, providing a seamless and fully enjoyable experience.

10/10 Fremragende

Gina

Overnattede 7 nætter i april 2024
Svar fra Ryan den 15. maj 2024
Good Morning, It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 Fremragende

Gnarley

Overnattede 2 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. maj 2024
We're delighted to hear that you had a fantastic stay at Level! Thank you for taking the time to let us know how much you enjoyed your visit. It's guests like you that make our job so enjoyable. We appreciate your feedback and are eager to host you again soon for another delightful experience!

8/10 Udmærket

Kelvin

Overnattede 2 nætter i april 2024

10/10 Fremragende

Prince, Katy

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 1 nat i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 23. apr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 Forfærdeligt

Micheal

Rejste med partner, Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
During my stay my air-conditioning went off for 5 hours and i had to take a cold shower with low water pressure and then no water on Friday due to a pipe burst
Overnattede 2 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 23. apr. 2024
I'm sorry to hear about the issues you experienced during your stay. We understand how disruptive it can be to have air-conditioning problems and water pressure issues, especially when you're looking to relax and unwind. Our team worked hard to fix the pipe burst and restore services as quickly as possible. We appreciate your patience during these unforeseen circumstances, and we value your feedback as it helps us improve. Please reach out if you'd like to discuss your experience further or if there's anything we can do to make it right. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.

10/10 Fremragende

Edvin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beat my expectations!
Overnattede 1 nat i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 16. apr. 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 Dårligt

Megan

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Overnattede 3 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 14. apr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 Fremragende

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Overnattede 4 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 14. apr. 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.

10/10 Fremragende

Illan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 15. apr. 2024
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!

8/10 Udmærket

Kalecia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 8. apr. 2024
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.

10/10 Fremragende

Lorena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 9. apr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Dårligt

Heather Anne

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 8. apr. 2024
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.

4/10 Dårligt

Amy

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
Overnattede 2 nætter i april 2024
Svar fra Aaron Gonzales- Guest Services Manager den 8. apr. 2024
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.

10/10 Fremragende

Chelsea

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were pleasantly surprised to find this hotel. Modern and clean, the rooms were incredibly spacious. The hotel is pet friendly but still feels high end. Our dogs loved the city views. Friendly, accommodating staff. Will stay here next time we visit LA!
Overnattede 2 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 8. apr. 2024
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!

8/10 Udmærket

Pornnapha

Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 23. apr. 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We hope to welcome you back to Level for an even better visit in the future. Thank you for your wonderful feedback.

6/10 Okay

Johnny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place
Overnattede 1 nat i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 2. apr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We hope to welcome you back for an even better visit in the near future. Thank you again!

6/10 Okay

HARUYOSHI

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 4 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 8. apr. 2024
We want to extend our sincerest apologies for the unpleasant experience you encountered during your stay at Level. It's always our goal to provide a comfortable and enjoyable environment for our guests, and we're truly sorry that we fell short of your expectations. Please know that we take your feedback seriously and are committed to addressing any issues to ensure a better experience for all our guests in the future. We deeply value your patronage and would appreciate the opportunity to make things right. If you're willing to share more details about your stay, we'd be grateful to hear from you, so we can take specific actions to improve.

2/10 Forfærdeligt

GLORIA

Overnattede 2 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 23. apr. 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Fremragende

Sergio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was greeted and checked in fast and friendly, very clean and nice
Overnattede 1 nat i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. apr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were greeted warmly and experienced a swift check-in process. Our team takes great pride in maintaining a clean and welcoming environment, so it's fantastic to know that this was reflected during your stay. We look forward to welcoming you back to Level for another pleasant experience in the future!

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice view from suite. Definitely coming back
Overnattede 1 nat i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 1. apr. 2024
We're delighted to hear that you enjoyed the view from your suite and are considering a return visit! Our team strives to provide memorable experiences, and it's great to know we've made a positive impression. Looking forward to welcoming you back to Level for another wonderful stay!

10/10 Fremragende

Shellie, Honolulu

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 29. mar. 2024
Your generous rating for Level is greatly appreciated! Ensuring our guests have an exceptional stay is our top priority, and it's rewarding to know we achieved this for you. We hope to be your choice of stay again in the near future.

10/10 Fremragende

Takeshi

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
家族5人で宿泊しましたが、洗濯機もあり、コンロがあるため料理もできるため非常に良かったです。
Overnattede 5 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 29. mar. 2024
Thank you for sharing your positive experience at Level! We're delighted to hear that the in-room amenities like the washing machine and stove made your family stay more comfortable and convenient, allowing you the freedom to cook and manage your needs just like at home. It's our pleasure to provide a space where families can truly relax and enjoy their time together. We look forward to welcoming you and your family back for another memorable stay

6/10 Okay

Abdulraheman

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Late check in
Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 23. mar. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 Fremragende

Kristy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was top tier!! The staff was amazing and the view is incredible!
Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 18. mar. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 Fremragende

Andy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Basketball pool gym
Overnattede 1 nat i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 15. mar. 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Udmærket

Shannon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
Overnattede 3 nætter i marts 2024
Svar fra Aaron Gonzales- Guest Services Manager den 15. mar. 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

10/10 Fremragende

Jamice

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 29. mar. 2024
Thank you so much for your wonderful feedback on your stay at Level! We're thrilled to hear that your experience was memorable. Your positive scores are a testament to our team's commitment to excellence. We eagerly anticipate your next visit!

2/10 Forfærdeligt

Asia

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
Overnattede 2 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 4. mar. 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 Fremragende

Diana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 23. mar. 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 Fremragende

Pearla, Los Angeles

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
10/10
Overnattede 2 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 27. feb. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 Fremragende

Teruyuki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 27. feb. 2024
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!

10/10 Fremragende

Isidor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
Overnattede 4 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 17. feb. 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 Fremragende

Cindy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Stay!
Overnattede 3 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 17. feb. 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 Fremragende

Spencer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
Overnattede 3 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 17. feb. 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

10/10 Fremragende

Joselin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 8. feb. 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

2/10 Forfærdeligt

Rudy

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
Overnattede 2 nætter i januar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 30. jan. 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 Forfærdeligt

Nisa

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Overnattede 1 nat i januar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 25. jan. 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 Fremragende

brian

Overnattede 1 nat i januar 2024
Svar fra Aaron Gonzales- Guest Services Manager den 30. jan. 2024
e are thrilled to hear about your excellent experience with us and sincerely thank you for taking the time to share your feedback. Your great score is a testament to the dedication and hard work of our team, who strive to provide an exceptional stay for every guests. Your positive review is greatly appreciated and serves as a wonderful motivator for our team. We look forward to welcoming you back for another memorable stay in the future