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Anmeldelser af Candlewood Suites LONGVIEW, an IHG Hotel

2.5 out of 5
Candlewood Suites LONGVIEW, an IHG Hotel
2904 Tuttle Blvd, Longview, TX

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 145 af i alt 275 anmeldelser" "
Bedømmelse på 8 − Udmærket. 80 af i alt 275 anmeldelser" "
Bedømmelse på 6 − Okay. 26 af i alt 275 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 275 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 275 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Helen

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Unorganized system. Our original king size room was switched to a double due to overbooking, which was not a problem if it wasn't switch twice. When we arrived at the hotel, the service person Henry indicated he gave our room 201 to someone else. Our new room 116 smell like mold and smoke. The hotel was fully booked, and we didn't have a choice at 11pm but to stay there. Will likely not come back.
Overnattede 1 nat i maj 2024

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great about the property except for the smell. Once I got off on the 3rd floor, there was a hint of some kind of strong odor that only intensified when I got into my room. I asked another guest and she said her room didn't smell but mine was very pungent
Overnattede 1 nat i maj 2024
Svar fra GM den 10. maj 2024
Thank you so much for the feedback. I will address this issue immediately

4/10 Dårligt

mirna, Garland

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale
I will recommend everyone to call to verify about your reservation they changed my room and I did not know till I got there it was horrible night I didn't have enough bed for my family my husband had to be sleeping on a chair because of the staff changing my room
Overnattede 2 nætter i maj 2024
Svar fra GM den 6. maj 2024
So very sorry you were not called. This will be addressed with front desk . Please accept our apologies

10/10 Fremragende

Tameshia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra GM den 29. apr. 2024
Thank you for taking the time to give us a review. As a GM my guests feedback is crucial. Please come again soon.

6/10 Okay

Durwood, Readyville

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
While Candlewood Suites LONGVIEW boasts a good location and friendly staff, the uncomfortable bed and disruptive refrigerator noise significantly impacted my enjoyment of the stay.
Overnattede 2 nætter i april 2024
Svar fra GM den 17. apr. 2024
So sorry your bed was uncomfortable. Thank you for your feedback. Will get these issues worked out. Please try us again

10/10 Fremragende

Dwayne, Dallas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was friendly courteous and helpful. All the comforts of home. l will be coming back to stay again in the near future.
Overnattede 1 nat i marts 2024
Svar fra GM den 18. mar. 2024
Thank you for your feedback. Please come back soon

10/10 Fremragende

Steven

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s in my hometown, centrally located for to visit my family and friends, making it a perfect option for me and my family.
Overnattede 2 nætter i marts 2024
Svar fra GM den 18. mar. 2024
Thank you for your feedback. Please come again soon.

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean a comfortable. I will stay here again!
Overnattede 1 nat i marts 2024
Svar fra GM den 4. mar. 2024
Thank you so much for the feedback. Please come again soon

10/10 Fremragende

Beatrice

Overnattede 2 nætter i februar 2024
Svar fra GM den 21. mar. 2024
Thank you for your feedback. Please come again soon.

10/10 Fremragende

Crystal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

6/10 Okay

Blake

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
They did a free upgrade without asking. Normally good; however, i was traveling with my daughter. I had booked two queens but hmthe upgrade was 1 king. Once checkedin, they had sold out of double queens.
Overnattede 1 nat i februar 2024
Svar fra GM den 27. feb. 2024
Sorry about the upgrade and lack of the double room. Hope you will come back soon and we can make it up to you

10/10 Fremragende

Penney

Overnattede 1 nat i februar 2024
Svar fra GM den 22. feb. 2024
Thank you for your feedback. So nice to have you. Please come again soon.

10/10 Fremragende

Elizabeth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome! Friendly night desk clerk was very welcoming. Would definitely recommend to family and friends.
Overnattede 1 nat i januar 2024
Svar fra GM den 23. jan. 2024
Thank you so much for staying with us and for the positive feedback. Please come again soon.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Horrible customer service
My son broke down outside of Shreveport on his way back to college. We were able to get him towed into Longview and booked a prepaid room for him at this hotel. Upon his arrival they wouldn't let him check in because he's 20 and not 21. The room was prepaid and he just needed a safe place to sleep for the evening. They still would not allow him to stay even with a credit card on file. Luckily I was able to find him a place where they asked if he was a responsible 20 year old. Im not sure if there is much of a difference between 20 and 21 year old but glad we found a place for him to stay for a few hours before the shop opened to get him back on the road.
Overnattede 1 nat i januar 2024
Svar fra GM den 22. jan. 2024
Sorry yu were inconvenienced. I would like to refund you if you will send me a name

10/10 Fremragende

Gayle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Going Well
Everything going well.
Overnattede 1 nat i januar 2024
Svar fra GM den 8. jan. 2024
Thank you for your feedback. Please come again soon.

10/10 Fremragende

Joe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra GM den 8. jan. 2024
Thank you for your feedback . Please come again soon.

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property was clean and the room was surprisingly spacious
Overnattede 1 nat i november 2023
Svar fra GM den 29. nov. 2023
Thank you for your feedback. Happy Holidays.

10/10 Fremragende

Nicholas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay.
Overnattede 2 nætter i november 2023
Svar fra GM den 27. nov. 2023
Thank you for staying with us. Please come again soon.

10/10 Fremragende

Dwayne, Dallas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean and quiet
Overnattede 1 nat i november 2023
Svar fra GM den 24. nov. 2023
Thank you for your feedback. Was so good to have you stay with us. Please come again soon.

10/10 Fremragende

Willie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place clean and so comfortable the bedding was great
Overnattede 1 nat i oktober 2023
Svar fra GM den 26. okt. 2023
Thank you for your feedback. Was so nice having you here. Look forward to having you again soon

8/10 Udmærket

Dwayne, Dallas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was nice, clean and quiet. The staff was very professional as always. Thanks for a pleasant stay.
Overnattede 1 nat i oktober 2023
Svar fra GM den 26. okt. 2023
Thank you for staying with us. Look forward to having you again soon

8/10 Udmærket

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I was not impressed with no pool . Really messed up my workout
Overnattede 3 nætter i oktober 2023
Svar fra GM den 10. okt. 2023
Sorry for inconvenience Candlewood not required to have pool or breakfast this information id on our website.

8/10 Udmærket

Rosalind

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Floor padding
The floors are not sound proof, all night the 3 floor persons walk so hard could hear clearly very restless if sleep is needed
Overnattede 2 nætter i oktober 2023
Svar fra GM den 10. okt. 2023
thank for your feedback. Did you report to front desk? We could have taken care of the issue.

10/10 Fremragende

Anita

Rejste i en gruppe
I THOUGHT I WAS IN MY OWN BED. AMAZING !!!
Everything were amazing. Just don't pass up the comfortable stay at Candlewood Suites - Longview TX. Candlewood is very affordable. Will be back in the next months.
Overnattede 2 nætter i september 2023
Svar fra GM den 20. sep. 2023
Thanks so much for your positive feedback. We loved having you here. Please come again soon

10/10 Fremragende

Veronica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff are very knowledgeable of their duties, very efficient, and professional. They serve Pizza on Thursday, COOL. A very pleasant stay. Thank you
Overnattede 1 nat i september 2023
Svar fra GM den 13. sep. 2023
Thank you for your feedback. Please come again soon.

10/10 Fremragende

Veronica

Overnattede 2 nætter i september 2023
Svar fra GM den 10. okt. 2023
Thank you for your feedback. Please come again soon

10/10 Fremragende

Brandon, Dallas

Overnattede 3 nætter i september 2023
Svar fra GM den 10. okt. 2023
Thank you for your feedback. Please come again.

10/10 Fremragende

Margie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra GM den 13. sep. 2023
Thanks so much for your feedback. Please come again soon.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra GM den 3. aug. 2023
thank you so much for your feedback. Please come again soon.

8/10 Udmærket

Kerry

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The front desk lady the evening I checked in was super sweet and got excited when I brought my pets in.
Overnattede 2 nætter i juli 2023
Svar fra GM den 13. sep. 2023
Thanks for your feedback. Please come again soon.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place!
From check in to check out, everything was amazing. Will be booking again when we come back to Longview.
Overnattede 1 nat i juli 2023
Svar fra GM den 3. aug. 2023
thank you so much for your feedback. Please visit again soon.

6/10 Okay

Derick

Synes godt om: Rengøring
Alright
Water pressure is very low, toilet handle didn't work. This was room #100. I smelled Marijuana while walking to our room, but it says non smoking.
Overnattede 1 nat i juli 2023
Svar fra GM den 3. aug. 2023
I am sorry to hear this. Did you ask to be moved? We have been working on the water pressure issue. Appreciate your feedback

10/10 Fremragende

Kyla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra GM den 5. jul. 2023
Thank you so much for your feedback and for staying with us. Please come again soon.

10/10 Fremragende

lance

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cleanest hotel
this hotel was cleanest hotel that I have been to in years. The outside was clean, the lobby, and the room. No frills hotel at a great rate.
Overnattede 3 nætter i maj 2023
Svar fra GM den 5. jun. 2023
Thank you so much for your feedback. Please com again soon

10/10 Fremragende

Jace

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
My stay
I enjoyed my stay. all of the facilities were very clean and well maintained.
Overnattede 2 nætter i maj 2023
Svar fra GM den 31. maj 2023
Thank you for your feedback

10/10 Fremragende

Ethan

Overnattede 1 nat i maj 2023
Svar fra GM den 5. jul. 2023
Thank you for staying with us and for your feedback. Please come again soon.

8/10 Udmærket

Landa, DALLAS

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was very good and convenient to nearby highways, roads, and restaurants. Would definitely recommend staying here.
Overnattede 7 nætter i maj 2023
Svar fra GM den 31. maj 2023
thank you for your feedback. Please come again soon

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
VERY Satisfied!
Ahhhhhhmazzzing!!! They have dove products in the bathroom VERY clean VERY nice staff AMAZING bed! Fantastic pillows!!! Eco friendly hvac a/c unit SUPER quiet GREAT area Im VERY satisfied!
Overnattede 1 nat i april 2023
Svar fra GM den 5. maj 2023
Thank you so much for your feedback, Please come again soon

10/10 Fremragende

Jamie, Yuma

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean room and comfortable bed for good rest from travels. Free laundry facilities.
Overnattede 1 nat i april 2023
Svar fra GM den 4. maj 2023
Thank you so much for your feedback

8/10 Udmærket

Randy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra GM den 4. maj 2023
Thank you so much for your feedback. Please come again soon!

10/10 Fremragende

Pam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra GM den 12. apr. 2023
Thank you so much for your feedback. Please visit again soon

10/10 Fremragende

Shelton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice people
Overnattede 1 nat i marts 2023
Svar fra GM den 12. apr. 2023
Thank you for staying with us

6/10 Okay

Ellen

Rejste med familie
Synes godt om: Service og personale
This was a good price for the room. The room smelled of cigarette smoke. Other than that, it was good.
Overnattede 1 nat i marts 2023
Svar fra GM den 12. apr. 2023
thank you for your feedback

10/10 Fremragende

Dwayne, Dallas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The premises was nice, clean and quiet
Overnattede 1 nat i marts 2023
Svar fra GM den 12. apr. 2023
Thank you for your feedback

6/10 Okay

DAMON

Overnattede 2 nætter i februar 2023
Svar fra GM den 2. mar. 2023
Thank you for your feedback

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel
Our RV was in the shop for repairs so we had to find a pet-friendly hotel with a kitchen. We loved this Candlewood Suites! Everything was very clean throughout room and hotel. The kitchen was great and the gym very convenient. The staff were very friendly and helpful. Highly recommend!
Overnattede 4 nætter i januar 2023
Svar fra GM den 2. mar. 2023
Thank you so much for your feedback, hope to see you soon, Was a pleasure having you.

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent pet-friendly hotel
We really enjoyed our stay here while our RV was being repaired. It was very clean, the bed was comfy, and staff were very friendly. We made use of the gym and loved having a kitchen. Will definitely stay here again.
Overnattede 6 nætter i december 2022
Svar fra GM den 2. mar. 2023
Thank you so much for your fe

10/10 Fremragende

mark

Overnattede 1 nat i december 2022

10/10 Fremragende

Jarret

Overnattede 1 nat i december 2022

10/10 Fremragende

Russell

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worth the money!
Clean and comfortable, first hotel I’ve stayed that did not have an ice machine!!
Overnattede 1 nat i oktober 2022
Svar fra GM den 28. okt. 2022
Thank you for staying with us. Please come again soon