Siddeområde i lobbyen

Anmeldelser af Royal Garden Hotel

5 out of 5
Royal Garden Hotel
2-24 Kensington High Street, London, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 772 af i alt 1132 anmeldelser" "
Bedømmelse på 8 − Udmærket. 220 af i alt 1132 anmeldelser" "
Bedømmelse på 6 − Okay. 78 af i alt 1132 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 1132 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 25 af i alt 1132 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

claus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra David den 10. dec. 2023
Dear Claus, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Thank you for your feedback. David The Royal Garden Hotel London

10/10 Fremragende

Christoffer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med god beliggenhed
Overnattede 3 nætter i oktober 2023
Svar fra Izel den 31. okt. 2023
Dear Christoffer, Thank you so much for your feedback and for choosing the Royal Garden Hotel. We're glad that you loved your stay and the location. We hope to welcome you back in the near future. Kind regards, Izel

8/10 Udmærket

Vibe

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
A mess of a reception
Actually a perfect location and lovely rooms. Also staff in morning restaurant doing all they can - but what a mess of a reception. Really could not care less - and when we had to leave they could not even help with a taxi - could not print a paper - like anything…. And has stayed in 3 star hotels with far more organized Rev and helpful reception.
Overnattede 2 nætter i august 2023
Svar fra Debra den 6. sep. 2023
Dear Vibe, thank you for your review. It was great to learn that you were happy with your room and found our location perfect for your trip to London. We were sorry to hear that our Reception team were not responsive to your needs on this occasion. We do hope however, that you would feel comfortable staying with us again in the future. Kind regards, Debra

10/10 Fremragende

Maja Østergaard

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good location
Good hotel with a central location.
Overnattede 3 nætter i april 2023
Svar fra Vladimir den 11. apr. 2023
Dear Maja, Thank you so much for your great comment! We are happy to learn that you have a great stay and hope to welcome you back in the near future.

10/10 Fremragende

Maja Østergaard

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel with great location ♥️
Nice hotel with a perfect location. Love the area. The staff was very helpfull and friendly. 100% Value for the money.
Overnattede 3 nætter i april 2023
Svar fra Vladimir den 11. apr. 2023
Dear Maja, Thank you so much for sharing your experience and posting a picture of an iconic view!

10/10 Fremragende

Hanne cecilie

Overnattede 3 nætter i marts 2023
Svar fra Debra den 29. mar. 2023
Dear Hanne, thank you for your 10/10 rating. We hope to see you again in the future. Kind regards, Debra

10/10 Fremragende

Pernille

Overnattede 1 nat i februar 2023
Svar fra Debra den 7. feb. 2023
Dear Pernille, thank you for you 10/10 rating. We're delighted you had a great stay and hope to see you again in the future. Kind regards, Debra

6/10 Okay

Gitte Høy

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Skuffende - efter Coronaperioden
Royal Garden Hotel er desværre et godt stykke fra det niveaudelt havde før Corona. Meget svingende service hos receptionspersonalet og meget mangelfuld service i den ny Origin Kensington restaurant. Vi kommer kun igen for at besøge Min Jiang som fortsat lever op til standarden.
Overnattede 2 nætter i november 2022
Svar fra Debra den 23. jan. 2023
Dear Ms Hoy, thank you for taking the time to review your November stay with us and for sharing your detailed feedback directly with the hotel. We were pleased to learn that you enjoyed your visit to Min Jiang Restaurant but sorry to hear that service standards in other areas did not live up to previous visits. We very much hope to welcome you back in the future. Kind regards, Debra

10/10 Fremragende

Kristoffer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel with great breakfast!
I was fortunate to be staying in a spacious and newly renovated room overlooking Kensington Park. Very clean, comfortable beds, bathroom with good water pressure in the shower - a rarity in London hotels. Breakfast was super good in the newly renovated restaurant. Modern and comfortable with lots of natural light entering the restaurant. It has great quality continental and British fare and includes freshly squeezed orange juice directly from the squeezer. The only negative feedback goes to the team responsible for producing (and serving) coffee at breakfast - you might need to revisit your procedures to ensure coffee is served before customers are done eating. I noticed many guests (including myself) complaining about having to wait 30-45 minutes for a coffee.
Overnattede 3 nætter i november 2022
Svar fra Debra den 21. nov. 2022
Dear Kristoffer,Thank you for taking the time to review your recent stay at the Royal Garden Hotel and for the wonderful 10/10 rating.It was great to learn that you found your newly refurbished room of a high level of cleanliness and comfort and you enjoyed the beautiful views over Kensington Gardens.Your comments regarding coffee service at breakfast have been shared with Food & Beverage management, who will be reviewing service procedures.We hope that it won't be too long before we are able to welcome you back for a return stay.Kind regards,Debra

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2022
Svar fra Debra den 25. okt. 2022
Dear Guest,Thank you for rating your recent stay with us.We hope to welcome you back in the future.Kind regards,Debra

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt. Fremragende værelser, skøn udsigt og perfekt service.
Overnattede 3 nætter i august 2022
Svar fra Debra den 30. aug. 2022
Dear Guest,Thank you so much for your review.We were thrilled to hear that you had a great stay.We hope to see you again soon.Warm regards,Debra Fernandes

10/10 Fremragende

Bernward Maria Norbert

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very kind and helpful staff, very good location next to Hydepark.
Overnattede 6 nætter i april 2024
Svar fra Ovini - Guest Service Agent den 3. maj 2024
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 Fremragende

Ping, Redmond

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good overall
Overnattede 1 nat i april 2024
Svar fra Vilma den 2. maj 2024
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

LILIANA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.

10/10 Fremragende

Gretchen, Wayne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location next to Kensington Park. Clean and elegant
Overnattede 1 nat i marts 2024
Svar fra Ovini - Guest Service Agent den 1. maj 2024
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 Fremragende

Galit

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We would be happy to stay there again. Great location and view of Kensington Park.
Overnattede 2 nætter i april 2024
Svar fra Aleena den 29. apr. 2024
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property. Enjoyed my time
Overnattede 3 nætter i april 2024
Svar fra Aleena den 27. apr. 2024
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 Fremragende

Alisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite was well worth it, gorgeous views and spacious.
Overnattede 3 nætter i april 2024
Svar fra Ovini - Guest Service Agent den 27. apr. 2024
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely staff and great location. The aircon needs upgrading.
Overnattede 1 nat i april 2024
Svar fra Ovini – Guest Service Agent den 26. apr. 2024
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 Udmærket

Leslie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay here again
Overnattede 3 nætter i april 2024
Svar fra Vilma den 26. apr. 2024
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

KEVIN CHARLES

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
Overnattede 1 nat i april 2024
Svar fra David den 22. apr. 2024
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 Fremragende

Nathan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
Overnattede 3 nætter i april 2024
Svar fra Aleena den 22. apr. 2024
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 Udmærket

Tiong Keat

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
Overnattede 6 nætter i april 2024
Svar fra David den 22. apr. 2024
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

8/10 Udmærket

NORMAN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
Overnattede 7 nætter i april 2024
Svar fra David den 22. apr. 2024
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 Fremragende

Marcus

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent high quality hotel. Close to everything!!
Overnattede 2 nætter i april 2024
Svar fra Aleena den 18. apr. 2024
Dear Marcus,Thank you for your glowing review!We are pleased to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to welcoming you back for another lovely stay!Royal Garden HotelAleenaGuest Service Agent

10/10 Fremragende

Trond, Stabekk

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Proxy to Hyde Park
Overnattede 3 nætter i april 2024
Svar fra Aleena den 18. apr. 2024
Dear Trond,Thank you for taking the time to leave a positive review. We are thrilled to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

6/10 Okay

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.
Overnattede 1 nat i april 2024
Svar fra David den 16. apr. 2024
Dear Cristina, I'm deeply sorry for the issues you faced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. We hope you'll consider giving us another opportunity to provide you with a much-improved experience. Sincerely, David. Royal Garden Hotel – London

10/10 Fremragende

Elena

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Vilma den 3. maj 2024
Dear Upendra,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 Udmærket

Meng Kei, Hamilton

Overnattede 7 nætter i marts 2024
Svar fra Vilma den 3. maj 2024
Dear Meng Kei,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

SARAH

Overnattede 4 nætter i april 2024
Svar fra Vilma den 3. maj 2024
Dear Sarah,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly, and keen to be helpful, hotel in a nice location and within easy walking distance from underground station. Room we stayed in very nice, clean and well equiped . We would definitely stay here again .
Overnattede 2 nætter i april 2024
Svar fra vilma den 11. apr. 2024
Dear Mark,Thank you for taking the time in giving us an excellent reviews and for staying with us. We are happy to hear that you received a good service from our staff and you enjoyed the nice location of our hotel. We are looking forward to welcoming you back for your next stay.Kind regards,Vilma

10/10 Fremragende

Janine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really pleasant hotel in a great location. Bedrooms pretty large especially by London standards. Very comfy beds and bedding. Friendly and fast check in. Would definitely stay again.
Overnattede 1 nat i april 2024
Svar fra Aleena den 11. apr. 2024
Dear Janine,Thank you for your glowing review!We are absolutely delighted to hear that you had a wonderful experience during your stay at the Royal Garden Hotel. We are especially pleased to hear that you enjoyed the convenience of our location, your room and the swift and friendly check-in. We will gladly pass your praises about the bed comfort and the bedding to our housekeeping team and they will be more than happy to hear your kind words.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 Fremragende

Margaret

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fabulous
Overnattede 5 nætter i april 2024
Svar fra Ovini - Guest Service Agent   den 9. apr. 2024
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Fremragende

Rajesh, Watchung

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, renovated spacious rooms.
Overnattede 4 nætter i april 2024
Svar fra Ovini - Guest Service Agent den 8. apr. 2024
Dear Rajesh, Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location of our hotel and comfort of our room during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear moreWe are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Fremragende

Paolo, Seattle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic uograde. The Ms or Mrs i checked in with early am was terrific. Room gorgeous.
Overnattede 4 nætter i april 2024
Svar fra Aleena den 8. apr. 2024
Dear Paolo,Thank you for taking the time to share your positive experience with us during your stay at the Royal Garden Hotel.We're thrilled to hear that you enjoyed your room upgrade and received a warm welcome from our reception team. Providing excellent customer service is a top priority for us, and we're glad to know that our team met your expectations.We look forward to welcoming you back for another enjoyable stay.Royal Garden HotelAleenaGuest Service Agent

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Vilma den 25. apr. 2024
Dear John,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

Ian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a very pleasant stay at the Royal Garden Hotel. Modern and luxurious with helpful staff. Our room overlooked Kensington Gardens and we enjoyed the proximity to the park. Lots of options for food and close to the tube.
Overnattede 1 nat i april 2024
Svar fra Aleena den 4. apr. 2024
Dear Ian,We are delighted to hear that you had a pleasant stay and enjoyed the convenience of our location and the views from your room during your stay at the Royal Garden Hotel. We are especially pleased that you received a warm treatment from our team. I will gladly pass on your kind words to them, and they will be more than happy to hear them.We are looking forward to welcoming you back for another lovely!Kind regards,AleenaGuest Service Agent

10/10 Fremragende

Natasja

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Heel proper en netjes mooie ruime kamer.
Overnattede 2 nætter i marts 2024
Svar fra vilma den 2. apr. 2024
Dear Natasja,Thank you for taking the time in giving us an excellent review and for staying with us. We are happy to know that you found our room tidy and clean and also spacious.We are looking forward for your next stay.Kind regards,Vilma

8/10 Udmærket

Dyonne

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked the location. The bathroom in our room was pristine. The staff was great. We didn’t like the TV. The remote control was well-used and it didn’t work properly. It would often get stuck on a command or channel and freeze. It also turned on intermittently throughout the day and night causing our sleep to be disturbed. Staff assisted us with installing a safe and tried to assist with showing us how to use the TV, but we didn’t want to change rooms. Again, the staff was amazing - very attentive.
Overnattede 3 nætter i marts 2024
Svar fra Aleena den 1. apr. 2024
Dear Dyonne,Thank you for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the location and facilities during your stay at the Royal Garden Hotel.We are especially pleased that you received a warm treatment from our team.However we are disappointed to hear that you had an unpleasant experience with the TV in your room. This is not something that normally occurs and we will escalate this with our maintenance team to have this further investigated in hopes of avoiding this from reoccurring. We are looking forward to your return stay with us!Kind regards,AleenaGuest Service Agent

10/10 Fremragende

Gurdeep

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a great stay. I would stay here again for future trips
Overnattede 2 nætter i marts 2024
Svar fra Ovini - Guest Service Agent   den 1. apr. 2024
Dear Gurdeep,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, please do not hesitate to contact us. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Fremragende

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sauberes Hotel mit freundlichem Personal, gute Lage am Hyde Park direkt am Kensington Palace. Zimmer: Unser Deluxe-Zweibettzimmer wurde aufgebettet, damit wir es als 3 Personen-Familie nutzen können. Das Zimmer war trotzdem noch sehr groß. Der vorhandene Schreibtisch war immer noch gut nutzbar und man konnte sich im Zimmer bewegen ohne sich gegenseitig auf die Füße zu treten. Das Zimmer war sauber und alle Einrichtungsgegenstände waren in Ordnung. Keine Abnutzungsspuren. Es gab eine Euro-Schuko-Steckdose. Das Bad mit Badewanne und Dusche war ebenfalls sehr sauber und ordentlich. Handtücher wurde unaufgefordert alle 2 Tage gewechselt. Unser Zimmer hatte die Fenster zur Rückseite des Hotels. Von daher war es nachts sehr ruhig. Einziger Kritikpunkt: Es gab im Zimmer keine Garderobe. Daher war das Abtrocknen lassen der nassen Regenjacken (ja, in London regnet es auch mal) nur im Bad möglich. Restaurant: Keine Aussage möglich, da wir wegen unseres Besuchsprogramms ohne Verpflegung gebucht hatten. Gegessen hatten wir meist unterwegs. Umgebung: Direkt vorm Hotel gibt es eine Bushaltestelle. Von dort gelangt man schnell in die Londoner Innenstadt. Wer lieber mit der Tube (Underground) fährt, erreicht die nächste Station ‚High Street Kensington‘ nach wenigen Minuten zu Fuß. Fußläufig sind auch einige Restaurants, Imbissläden, Lebensmittelgeschäfte und diverse Bekleidungsgeschäfte erreichbar. Zusammengefasst: Gutes Preis-Leistungsverhältnis.
Overnattede 5 nætter i marts 2024
Svar fra Ovini - Guest Service Agent den 1. apr. 2024
Dear Peter, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly and accommodating.We're glad you appreciated the upgrade to our deluxe twin room, which provided ample space and comfort for your family of three. It's great to know that the room was clean, well-maintained, and equipped with the necessary amenities for a comfortable stay. We apologize for the inconvenience regarding the lack of a wardrobe in your room and will take your feedback into consideration for future improvements.We're pleased to hear that the location of our hotel met your needs, with convenient access to public transportation options and various dining and shopping establishments in the surrounding area.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your next visit to London! If you have any further feedback or inquiries, please don't hesitate to contact us.

10/10 Fremragende

Steve

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved everything about this hotel! We will definitely be back*****
Overnattede 1 nat i marts 2024
Svar fra David den 31. mar. 2024
Dear Steve, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 Fremragende

Elaine, Glasgow

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What I liked: Spaciousness and comfort of public areas Cleanliness Decor Friendliness and courtesy of staff Location - proximity to Kensington Palace gardens, museums, shops, restaurants and cafés Quality of live musical entertainment in Piano Bar (superb) Huge array of food and drink at breakfast; plethora of fresh fruit; delicious smoothies Quality of bed linen (so soft) and firmness of support from mattress What I disliked/was disappointed by: Lifts not working some of the time Limited non-shellfish fish, vegetarian and vegan options in Origin and Piano Bar Couldn't use my Silver Status food and drink discount in the Asian restaurant on site and in any case I was unable to reserve a table on a suitable day/time My room was so small that I had to ask for the glass table and chair to be removed in order to create space for my suitcase
Overnattede 3 nætter i marts 2024
Svar fra David den 31. mar. 2024
Dear Elaine, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're thrilled to hear that you had a fantastic experience during your visit. I want to extend my sincere apologies for the challenges you encountered during your stay. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Sincerely, David. Royal Garden Hotel – London

10/10 Fremragende

ANDREW

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the immediate proximity to Hyde Park. Although I book a standard room, I had a great view from the 8th floor all the way down Kensington High Street.
Overnattede 2 nætter i marts 2024
Svar fra Ovini Guest Service Agent den 30. mar. 2024
Dear Andrew,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Fremragende

Sarah

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ask for a renovated room—they’re beautiful. Exceptional breakfast buffet was included in our stay. Amazing location a 5 min walk from a tube line and right beside gorgeous Kensington Gardens. High quality room amenities such as Walker’s biscuits and Cadbury hot chocolate. Very expensive area and very expensive restaurants on site.
Overnattede 3 nætter i marts 2024
Svar fra Aleena den 29. mar. 2024
Dear Ms. Sarah, Thank you for taking the time to leave us a positive review. It's wonderful to hear that you enjoyed your stay at the Royal Garden Hotel and appreciated the convenience of our location. We strive to offer high-quality amenities to enhance our guests' experiences, and we're glad that you enjoyed the treats. We will also pass your comments to our Food & Beverage team who can evaluate Thank you once again for your kind words, and we hope to welcome you back for another memorable stay in the future!Kind Regards, Aleena Waqar Guest Service Agent

10/10 Fremragende

Kristina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect for Royal Albert hall.
Overnattede 1 nat i marts 2024
Svar fra Aleena den 28. mar. 2024
Dear Kristina,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

8/10 Udmærket

Uwe

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das Frühstücksbuffet ist in anderen Hotels dieser Preisklasse um einiges abwechslungsreicher und reichhaltiger.
Overnattede 6 nætter i marts 2024
Svar fra David den 28. mar. 2024
Lieber Uwe, wir freuen uns sehr über deine positive Bewertung. Es freut uns ganz besonders, dass es Ihnen gefallen hatdas Frühstücksbuffet in unserem Restaurant Origin Kensington.Herzliche Grüße, David. Royal Garden Hotel – LondonDear Uwe, we're absolutely delighted to receive your positive review. We're especially pleased that you enjoyed the breakfast buffet in our restaurant Origin Kensington.Warm regards, David. Royal Garden Hotel – London

10/10 Fremragende

Alicia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and staff
Overnattede 1 nat i marts 2024
Svar fra vilma den 27. mar. 2024
Dear Ms. Alicia,Thank you for taking the time in giving us a good review and for staying with us. We are happy to hear that you found great our staffs and the hotel location. We are looking forward for your next stay.Kind regards,Vilma

8/10 Udmærket

Lorenzo

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
the room was cold at first and the air conditioning system didn't work. the staff was very nice and above all the breakfast was magnificent
Overnattede 3 nætter i marts 2024
Svar fra Ovini- Guest Service Agent den 25. mar. 2024
Dear Lorenzo,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We apologize for the initial discomfort caused by the cold room and malfunctioning air conditioning. Our team is grateful for your kind words regarding their service and delighted that you enjoyed our magnificent breakfast. Your feedback is crucial, and we're committed to addressing the air conditioning issue promptly. We hope to have the opportunity to welcome you back for a more comfortable stay!Kind regards,

10/10 Fremragende

Peter, Stockholm

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra vilma den 27. mar. 2024
Dear Mr. Peter,Thank you for taking the time in giving us an excellent review and for stay with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma