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Anmeldelser af Marlin Apartments London City - Queen Street

4 out of 5
Marlin Apartments London City - Queen Street
30 Queen Street, London, England

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 100 af i alt 332 anmeldelser" "
Bedømmelse på 8 − Udmærket. 128 af i alt 332 anmeldelser" "
Bedømmelse på 6 − Okay. 54 af i alt 332 anmeldelser" "
Bedømmelse på 4 − Dårligt. 29 af i alt 332 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 21 af i alt 332 anmeldelser" "

8,0/10

Rengøring

7,6/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Hellelou

Overnattede 3 nætter i oktober 2022

6/10 Okay

Julie Fonseca

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Ok til pengene
God lejlighed med god beliggenhed. Sovesofaen var elendig og man kunne ikke få ekstra dyner til at lægge ekstra på. Dejligt køkken. Ingen daglig rengøring, men rent og pænt ved ankomst.
Overnattede 2 nætter i oktober 2022

6/10 Okay

Anders

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Nice but noisy apartment
The Apartment was actually quite satisfactory but right on top of the tube with resulting noise and tremblings from it and quite a lot of noise from a very small court yard, when garbage is collected or Dominos pizza delivery guys start and test their mopeds. Don't expect to sleep much longer than 6 am.
Overnattede 2 nætter i februar 2019

2/10 Forfærdeligt

Casper

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2018

8/10 Udmærket

Ole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2018

4/10 Dårligt

Marianne

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Meget skuffende - uærlig markedsføring af hotellet
Da vi ankom til hotellet var der ændringer i vores reservation - vi fik 3 dobbeltværelser istedet for en stor familie lejlighed til 6 pers. Da vi rejser med børn, var dette ikke tilfredsstillende. Vi fik tilbudt en 4 værelses lejlighed samt et dobbeltværelse på et andet af Marlins hoteller, der ligger på den anden side af Themsen. Der var desværre ikke andre muligheder. Personalet var meget søde og hjælpsomme. Lejl. og dobbl.vær. var meget beskidte - og der var ingen viskestykker eller klude eller opvaskebørste. Køkkenservicet var tilkaldet og fedtet. Fedtede ruder med synlige finger og næseaftryk fra tidligere gæster. Gardinerne hænger i lase og kan ikke trækkes for. Det ene bordben var løst og der lå løse ledninger fra tv-et mm. Vi undrer os over, at hotellet betegnes som et 4 stjernet hotel. Ikke et sted vi vil komme igen.
Overnattede 4 nætter i juli 2018

6/10 Okay

Camilla

Utroligt meget støj på de laveste etager
Jeg overnattede i alt tre nætter. Den første nat blev jeg placeret på 1. sal ud mod gaden og sov nærmest ikke pga. af larmen fra toget, der kører lige under bygningen, samt en del gadestøj, især fra lastbiler. Dag 2 og 3 fik jeg en lejlighed på 4. sal væk fra gaden, og det hjalp. Her hørtes togene kun som en fjern torden. Lejligheden har en god størrelse, køkkenet er sparsomt ekviperet, men der er, hvad man skal bruge. Sengen i soveværelset er ikke en egentlig seng, men en sovesofa, der er placeret en topmadras på, og den er ikke særligt bekvem. Lejligheden er en smule forfalden, men ikke i en grad, der generede mig. Jeg kunne godt finde på at overnatte der igen, hvis jeg blev garanteret en lejlighed på en af de øverste etager (op til 6. sal) og væk fra gaden - ellers ikke.

6/10 Okay

Jens

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Ganske godt
Rigtigt fint sted, med undergrundstoget kører lige under bygningen og det rumler en del helt oppe på 6. sal. Det gjorde det desværre svært for mig ar sove

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Britt, Aarhus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great appartment - but be aware of deposit
Great appartment. But I was surprised that I had to pay - or reserve - 200£ as deposit. It was not mentioned on Hotels.com.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed
Dejlig lejlighed med venlig reception lige ovenpå undergrundsstation. Hørte togene hvert 3. minut

10/10 Fremragende

Kirsten

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
War alles super
Overnattede 6 nætter i maj 2024
Svar fra Martina Spireva Operations Manager den 15. maj 2024
Dear Kirsten,Thank you so much for sharing your positive experience with us! We are pleased to hear that you enjoyed your stay at Marlin Apartments Queen Street. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Kind regards,

10/10 Fremragende

Suzanne

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
great rooms, great location, staff friendly and helpful
Overnattede 1 nat i maj 2024
Svar fra Chris den 11. maj 2024
Good Afternoon Suzanne Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Warm RegardsMarlin Queen Street

10/10 Fremragende

simona

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Conveniently located and well equipped
Overnattede 1 nat i april 2024
Svar fra Savannah den 7. maj 2024
Dear Simona, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, SavannahMarlin Apartments Queen Street

6/10 Okay

Paul

Good location but staff little abrupt, we were thrown out for having a small very well behaved service dog
Overnattede 2 nætter i april 2024
Svar fra Martina Spireva Operations Manager den 3. maj 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for your stay.We're genuinely sorry to learn about your less than satisfactory experience with our staff. Our team aims to provide exceptional service to all our guests, and it's disappointing to hear that you found them abrupt. Regarding the incident with the service dog, we regret any inconvenience that was caused. We do strive to accommodate our guests' needs to the best of our ability, but it's important to note that our policy regarding pets is clearly outlined to ensure the comfort and safety of all our guests. Unfortunately, we were not informed in advance about the presence of a service dog during your stay, and our policy explicitly states that we do not allow pets on the premises. We understand that this may have been an oversight, and we apologize for any confusion it may have caused.We value your feedback as it helps us to improve our services and policies. Should you choose to stay with us again in the future, we hope for the opportunity to provide you with a more positive experience.Kind Regards,Martina SpirevaOperations Manager

10/10 Fremragende

BART

close to tube
Overnattede 4 nætter i april 2024
Svar fra sanjay den 30. apr. 2024
Dear Bart, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Receptionist Marlin Apartments Queen Street

10/10 Fremragende

Jordan

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The location of the apartment was wonderful. Just be warned. There is a train station that runs under the apartment and so it does get rather loud.
Overnattede 2 nætter i april 2024
Svar fra Savannah den 9. apr. 2024
Dear Jordan, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. I apologies for the tube noise, and that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all. Despite this inconvenience we are very glad to know you were still pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, ReceptionMarlin Apartments Queen Street

10/10 Fremragende

luca

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We had a very good time . I highly recommend this establishment .
Overnattede 6 nætter i marts 2024
Svar fra Savannah den 8. apr. 2024
Dear Luca, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, ReceptionistMarlin Apartments Queen Street

10/10 Fremragende

Jason

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great with one exception being the washing machine did not operate properly as it wouldn’t drain and spin at the end of a wash cycle.
Overnattede 4 nætter i marts 2024
Svar fra Savannah den 2. apr. 2024
Dear Jason, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Marlin Apartments Queen Street

10/10 Fremragende

G

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Appartamento ben rifinito, molto ampio, con camera separata molto grande, letto comodo. Dispone di una cucina completamente accessoriata con lavastoviglie, lavatrice, forno e microonde. È compreso un kit di prodotti per la doccia, asciugamani, phon e prodotti per la colazione. Posizione centrale, comoda ai trasporti e con negozi di alimentari nei paraggi. Pizzeria d'asporto sotto casa. Insomma, esperienza molto positiva!
Overnattede 4 nætter i februar 2024
Svar fra Savannah den 14. mar. 2024
Dear Giorgia Pascarella, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Front of HouseMarlin Apartments Queen Street

8/10 Udmærket

Aissa

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location. Many attractions on walking distance.
Overnattede 6 nætter i marts 2024
Svar fra Savannah den 14. mar. 2024
Dear Aissa, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Front of HouseMarlin Apartments Queen Street

10/10 Fremragende

Amanda

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful and friendly. We travel with a handicap child and we would recommend Marlins Apartments
Overnattede 5 nætter i marts 2024
Svar fra Savannah den 8. mar. 2024
Dear Amanda,Thank you for taking the time to complete our survey. Your scores will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind regardsSavannahMarlin Apartments Queen Street

10/10 Fremragende

Melissa

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Highly Recommend
100% spot on from start to finish. Very impressive property and staff.
Overnattede 2 nætter i februar 2024
Svar fra Savannah den 1. mar. 2024
Dear Melissa, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Udmærket

JASBIR

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Savannah den 1. mar. 2024
Dear Jasbir, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Leticia

Rejste med familie
Apropiado para pasar unos días en el centro
El apartamento está completo en cuanto a menaje. Buena ubicación con 3 líneas de metro muy cerca. Pedí sábana para el sofá cama y toalla pues éramos 3 personas y me dijeron que no me correspondía que mi apartamento era para dos cuando yo reservé para 3. Tras pedirlo en dos ocasiones me lo dieron. La primera noche, tras pasar frío pedimos una manta o edredón, nos dijeron que nos lo daban en 5’ y tres días después nos fuimos sin haberlo visto. No limpiaron, ni vaciaron papeleras, ni cambiaron toallas en los 5 días y el último día nos abren la habitación a las 7:50 para limpiar. Increíble. En definitiva, el apartamento tiene todo lo necesario para pasar unos días, buenas conexiones, si te toca planta baja el ruido debe ser excesivo, y el personal, aunque amable no es resolutivo.
Overnattede 5 nætter i februar 2024
Svar fra Savannah den 22. feb. 2024
Dear Leticia, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations, we service the apartments every 7 days, but you are welcome to request for a clean on your chosen day for an addtional price.We are sorry to hear that you didn't recieve your requested eminities, you can be assured all feedback will be past onto the team so we can improve this in the future. This is not our usual standard at marlin and we hope we can welcome you again and improve your experience.All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

Roger

Synes godt om: Rengøring, værelsets komfort
My visit was amazing. Great staff. Great help. I will definitely stay again.
Overnattede 1 nat i januar 2024
Svar fra Murugan den 1. feb. 2024
Dear Roger,Warm greetings from the Marlin Apartments, Queen Street reception team!We hope this message finds you well. We wanted to express our heartfelt gratitude for your recent stay with us and for taking the time to provide us with a perfect 10 out of 10 rating. Your feedback means the world to us, and we are thrilled to hear that you had such a positive experience during your time with us.Our team is dedicated to ensuring that each guest feels comfortable and enjoys a seamless and memorable stay. Knowing that we were able to meet or exceed your expectations is truly rewarding for all of us.Your kind words inspire and motivate us to continue delivering exceptional service to all our guests. If there is anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more. Your input is invaluable as we constantly strive to enhance our services.Once again, thank you for choosing Marlin Apartments, Queen Street. We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out to us.Safe travels, and we look forward to hosting you again soon!Warm regards,Reception TeamMarlin Apartments - Queen Street

4/10 Dårligt

Mark

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Cold and noisy
Room was very cold even with all heaters on. Could not switch on towel heaters. Very frequent rumbling from underground trains. Door chain broken.
Overnattede 1 nat i januar 2024
Svar fra Savannah den 22. feb. 2024
Dear Mark, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all.All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

KA CHI

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Excellent location
The location is excellent. Very close to the river bank and tube stations. The room is spacious and everything is functional. I like that they have the laundry and dishwasher inside the apartment which adds a lot convenience to our trip.
Overnattede 2 nætter i januar 2024
Svar fra Savannah den 17. jan. 2024
Dear KA CHI, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one.

10/10 Fremragende

Yuri, Toronto

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Savannah den 17. jan. 2024
Good reviews- nothing negative is mentioned Dear Yuri , Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one.

4/10 Dårligt

Michael

Overnattede 3 nætter i januar 2024
Svar fra Savannah den 22. feb. 2024
Dear Micheal,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Marlin Queen Street!!All The Best,Queen StreetMissSavannah Duncanqueenstreet@marlinapartments.com020 7332 5500

8/10 Udmærket

Manikar

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Savannah den 1. mar. 2024
Dear Manikar, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

4/10 Dårligt

anthony

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Très sale bruit du métro de 5h du matin à minuit qui fait trembler les meubles
Overnattede 5 nætter i december 2023
Svar fra Savannah den 6. jan. 2024
Dear anthony, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Udmærket

Robert

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Great London Stay
Overall a great place to stay. The location is great as it lies close the the Thames and is close to multiple Underground Stations/lines. The apartment (we were on the 4th floor) was a 1 bedroom that was spacious, clean, and comfortable. The only issues would be the noise (street and underground) which while not too bad were noticeable, and the appliances DW & WD which did not work great (it took 4 cycles of 120 min each to dry clothes.
Overnattede 8 nætter i december 2023
Svar fra Marlin Apartments den 31. dec. 2023
Dear Robert, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Ben

Synes godt om: Rengøring
Good location but wouldn't stay again
It was very noisy from the underground trains and the WiFi didn't work
Overnattede 1 nat i december 2023
Svar fra Marlin Apartments den 31. dec. 2023
Dear Ben, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations. All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
You get quite a lot for your money wrt to space and room facilities compared to a local travel lodge which was only £20 cheaper. Check in was a breeze and the staff were very friendly. Will absolutely stay there again. My only comment was the corridors could have done with a hoover.
Overnattede 1 nat i december 2023
Svar fra Savannah den 6. jan. 2024
Dear Michael, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Eric, Poway

Rejste med partner
Synes ikke om: Faciliteter
Centrally located; a bit noisy with other residents and nearby train. Main elevator was constantly out of service and the checkin receptionist never mentioned a second elevator or alternative entrance, learned this from a housekeeper on the 2nd day. Front desk staff needs to be trained in better customer service and provide accurate property information, instead of focusing on gaining money from renting.
Overnattede 2 nætter i december 2023
Svar fra Savannah den 6. jan. 2024
Dear Eric, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you felt that the team member you communicated with during your stay did not meet your customer service expectations. Rest assured that this is not the standard of service we strike for, and our reception team is always willing to help our guests in any way they can. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

John

Synes godt om: Rengøring, værelsets komfort
Great location. All the amenities you need
Overnattede 2 nætter i december 2023
Svar fra Savannah den 6. jan. 2024
Dear John, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

Leslie

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 25 nætter i oktober 2023
Svar fra Savannah den 6. jan. 2024
Dear Leslie, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Would not recommend staying here
Arrived & asked for early checkin option. Room unavailable, so asked to be called when ready. She took my #, but never proactively checked. So jet lagged we sat in the lobby waiting for an update & overheard her offer early checkin for additl fee to other folks. We would've paid but wasn't offered this. I went to ask the status of room, she confirmed it was ready (could've been ready, but wasn't proactively checking). She tried to charge us a +fee even though it was < an hr prior to checkin. After push back, she agreed to waive the fee since she hadn't told us about it earlier. Alarmingly, someone used their key to access door when we were in the room! Had the chain latched, he opened it so hard it pulled out of the wall a little. Anna/front desk responded immediately. She found Facility was asked to fix a light & didn't realize guests had checkedin. Mistakes happen. But last day of our stay, we were sleeping & someone used their key to access the room AGAIN + yell HELLO. We sent an email to the front desk re: 2nd unapproved access to our room. Extremely upset 2x staff used their key to access our room unannounced. The lady @ front desk explained they thought we left based on a door sound & came to clean-even though it was before checkout time. Not acceptable! Additionally: -you can hear loud Tube sounds all night -tub is elevated, have to step up into it and VERY hazardous/slippery. We won't be staying here again & would not recommend it.
Overnattede 2 nætter i oktober 2023
Svar fra Savannah den 6. jan. 2024
Dear Guest, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations. All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

Gary

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location with full 1 bedroom apartment size.
Overnattede 3 nætter i oktober 2023
Svar fra Savannah den 6. jan. 2024
Dear Gary Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

2/10 Forfærdeligt

Ryan

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Nice place not noisy with the trains
It is a nice place, very good location, clean and tidy but for me it was too noisy with the trains. from 5am to midnight you can hear the trains almost non stop. Its not very loud but too annoying for me to stay there again
Overnattede 3 nætter i oktober 2023
Svar fra Savannah den 18. okt. 2023
Dear Ryan, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Udmærket

Fernando

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Clean, friendly staff, very good location.
Overnattede 5 nætter i september 2023
Svar fra Savannah den 18. okt. 2023
Dear Fernando, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

4/10 Dårligt

Roberto, Markham

Rejste med familie
Synes ikke om: Rengøring, faciliteter
The flat is conveniently located in a very well communicated area with lots of restaurants, coffee shops and public transportation options at a walking distance. That said, we did not enjoy our stay because the beds were very uncomfortable, especially the sofa bed. The worse and main reason why I wouldn't recommend this place is becase it's SUPER hot, we were sweating all the time, there is a fan in the bedroom but the living/kitchen area doesn't have one and it was so hot that we couldn't be there more than a few minutes. It wasn't that hot outside (Maybe 18o or 20o C) but for some reason the flat gets extremely hot.
Overnattede 2 nætter i august 2023
Svar fra Savannah den 18. okt. 2023
Dear Roberto, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations. All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Udmærket

Cade

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Great location for visiting London with access to several tube stations and walking distance to many popular tourist sites. Great concierge service to let us in at any time. Quiet suite on 5th floor (just outside street noise with windows open). Plenty of space. Sofa bed was pretty bad shape… other beds were comfortable. Kitchen could use a few more minor items. A few other things noted to them on departure (bad drain and a light that didn’t work). Overall a positive experience for our family stating there. Thanks!
Overnattede 5 nætter i august 2023
Svar fra Savannah den 18. okt. 2023
Dear Cade, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Unfortunately, unforeseen maintenance issues do appear, but our maintenance team is working hard to resolve any issue that might rise from any apartment. Your feedback has been passed to the maintenance department and they will use it to improve their service for future guests. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Would recommend highly these apartments
Lovely well equipped apartment with double bedroom and sofa bed in living room. Beds could have been a little more comfortable and there was noise from the underground but overall good value and fab location. Quite warm but fans in each room. Apartment seemed well maintained and clean. L’Occitaine toiletries were a nice touch and tea/coffee/milk appreciated. Would recommend and would stay again. Pictures are from when we left!
How we left the kitchen
How we left the living room
How we left the bedroom
How we left the bathroom
Overnattede 3 nætter i august 2023
Svar fra Savannah den 18. okt. 2023
Dear Stephen, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Helen

Overnattede 1 nat i august 2023
Svar fra Savannah den 18. okt. 2023
Dear Helen, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Udmærket

Saba

Overnattede 3 nætter i august 2023
Svar fra Savannah den 6. jan. 2024
Dear Saba, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Appart hôtel Londres
Appart hôtel très bien placé , très pratique avec des enfants . Par contre impossible pour des adultes de dormir sur le canapé convertible car on sent tous les ressorts , la literie du lit est moyenne .. Nous sommes restés 6 nuits et personne est venu nous vider poubelles ou changer serviettes…au prix que nous avons payé ( en août)
Overnattede 6 nætter i august 2023

6/10 Okay

KHADEMUL

Overnattede 2 nætter i juli 2023

8/10 Udmærket

Michelle

Rejste med familie og småbørn
Overall it was a good stay. The dryer did not work well is my only complaint.
Overnattede 3 nætter i juli 2023
Svar fra Adam den 6. aug. 2023
Dear Michelle, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. We are sorry to hear that you could not enjoy your stay to the full extent. Unfortunately, unforeseen maintenance issues do appear, but our maintenance team is working hard to resolve any issue that might rise from any apartment. Your feedback has been passed to the maintenance department and they will use it to improve their service for future guests. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street