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Anmeldelser af Holiday Inn Brentford Lock, an IHG Hotel

4 out of 5
Holiday Inn Brentford Lock, an IHG Hotel
Commerce Road, Brentford, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 475 af i alt 906 anmeldelser" "
Bedømmelse på 8 − Udmærket. 333 af i alt 906 anmeldelser" "
Bedømmelse på 6 − Okay. 60 af i alt 906 anmeldelser" "
Bedømmelse på 4 − Dårligt. 20 af i alt 906 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 906 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Knud

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fjernt men fint hotel
Fint hotel dog temmelig langt fra byens seværdigheder
Overnattede 3 nætter i november 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Udmærket

Peter

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ringe hotelbar
Udmærket hotel og gode værelser. Dog syntes jeg sengen var for blød. Med en hotelbar syntes jeg det er meget ringe, at de ikke ved/kan lave en irish coffee. Aldrig har jeg været ude for det. Hotellet har en god beliggendehed og Brentford er en hyggelig by - dog max 2 dage. Så er det hele set.
Overnattede 3 nætter i maj 2022
Svar fra Damian, GM den 12. maj 2022
Hi Peter, Thanks for the review. I will pass this on the team and make sure we know how to make Irish coffee. Damian

10/10 Fremragende

Iben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2019

8/10 Udmærket

Claus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Claus, Roskilde

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel i idylliske omgivelser
Fint hotel med idylliske omgivelser lige ved en sidekanal til Themsen. Et område med mest små lokale butikker, men let at komme til Undergrunden med bus E8, der holder lige foran hotellet og kører ofte. God betjening, flotte værelser, rent og pænt. I den lidt dyrere ende, også bar og restaurant, men god mad og overdådig morgenmadsbuffet. Havde lidt bøvl med langsom Wifi, som ikke rigtig blev løst. Skal du til fodbold, er der kun 10 minutters gang til Brentford FC.

6/10 Okay

Henning

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt Hotel
Besøgte hotellet sidste weekend, og var særdeles positiv overrasket. Værelset var rent, og i rigtig flot stand. Servicen var i top, og man følte sig ikke på noget tidspunkt ikke velkommen. Faciliteteterne var over forventning specielt det store engelsk morgenmadsbord, som bidrog til en endnu bedre oplevelse af London. Beliggenheden er ca 15 min til Brentford st. hvor det ca tager 35 minutter til Waterloo og ca. 20 min til Clapham Juntction. Kan anbefale hotellet til de folk som gerne vil ofre lidt tid med på transport, for at få mere luksus i form af god morgenmad og flotte værelser.

8/10 Udmærket

Ingrid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel men for dyrt i forhold til beliggenhede
Hotellets servicekvalitet og hotelfaciliteter ligger i top. God plads på værelset - også i badeværelset. Hotellet ligger langt fra London centrum ( ca. 1 til 1,5 time) og er ikke noget godt valg hvis men skal se Londons absolutte seværdigheder. Der er gode transportmuligheder. Ca. hver 10. minut er der en bus ( busstoppested lige foran hotellet), som kører én til Boston Manner tube station. Når man tager hotellets beliggenhed i betragtning ligger prisen i overkanten. Nogle dage købte vi morgenmad på hotellet. Der er et stort udvalg - men ostebordet var under al kritik. Osteskiverne var hårde, indtørrede og krøllede opad i kanterne. Alt i alt var opholdet en god oplevelse.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Mogens, Holstebro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig godt hotel - dog langt fra London centrum
Dette er et rigtig fint hotel - gode værelser, god mad, god service osv. Dog ligger hotellet ret langt fra London centrum. Man skal tage Underground til Waterloo og derefter 30 minutter i tog videre til Brentford. Så hvis du skal på storbyferie i London vil jeg nok anbefale et finde et hotel nærmere byen, som f.eks. kan nåes udelukkende med Underground. Vil du gerne lige væk fra byen og slappe af, så er hotellet her rigtig fint.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value for money
This hotel offers excellent service and staff are very helpful and prices are reasonable, very good value for the money. Location is in a quiet area and it takes only 5-6 min by bus to the tube station, the bussess runs every 10 minutes. It is the second time we have stayed in the hotel, this time was a family with two kids (7 and 11 years of age).

8/10 Udmærket

I, Köbenhavn, Danmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fokus på at börn har det godt - omend ingen aktiviteter for börn
På alle måder en positiv oplevelse. Dog kunne buffen i retauranten godt have en höjere kvalitet - matcher ikke helt hotellets övrige standard.

8/10 Udmærket

Matt

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Nice place to stay & the staff where grate with the kids
Overnattede 1 nat i maj 2024

10/10 Fremragende

Mihai

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Between Heathrow and City. We stayed 3 nights with 4 persons. Slept well, breakfast good…for more we had no time.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean and a/c worked great. Front desk accommodating and answered all our silly questions with a smile Breakfast buffet was good and includes ordering special cooked eggs. I had an omelet and poached eggs which were very good.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Karl

Synes godt om: Rengøring
Das Hotel hat eine schöne Lage und die Zimmer werden tägl. geputzt mit Handtuchwechsel. Durch die Architektur bekommt man mit, wenn der Nachbar hustet. Das Frühstück ist typisch englisch, Wurst und Käse ist immer gleich. Aber es gibt frisches Obst und Müsli. Leider ist trotz Personal die Kaffeemaschine nicht so sauber gewesen, wie man sie von Deutschen Hotels so kennt. insgesamt aber für einen Städtetripp ok
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Ann

Overnattede 1 nat i maj 2024

10/10 Fremragende

Fiona, Mission

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were welcoming, friendly and knowledgeable. My husband and I stayed in an executive suite with great views from the balcony. It was quiet and peaceful and we slept well both nights. ( We extended our stay by one night because it was such a a pleasant hotel and room, especially welcome after a Transatlantic flight)
Overnattede 1 nat i april 2024

10/10 Fremragende

Anthony

Overnattede 1 nat i april 2024

10/10 Fremragende

Gema

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff super friendly. Location not close to city centre but ideal with a train station within 12 mins walking. Very quiet, clean and breakfast was awesome. Highly recommended.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
The place is great...max rating. Only comment is that the room service menu is a third party app that you have to pay for...should have menus in the rooms or at least rethink that app
Overnattede 1 nat i februar 2024

10/10 Fremragende

Mohsan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Denise

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location and at a reasonable price.
Overnattede 1 nat i februar 2024
Svar fra Victoria.c den 23. feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

Nevin

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overall, our experience was not bad at all. The breakfast was decent and the staff were friendly. However, the hotel has a very distinct odor similar to a stale air. Although the place is clean but it doesn't smell clean or fresh. The location is ideal because its near the airport and quite near the city center as well.
Overnattede 3 nætter i februar 2024
Svar fra Victoria.c den 13. feb. 2024
"Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Fremragende

Ben

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quick check in and had the most comfortable bed.
Overnattede 1 nat i januar 2024
Svar fra silsila den 31. jan. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Fremragende

Brigitte

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service and staff are great
Overnattede 4 nætter i december 2023
Svar fra Victoria.c den 19. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Udmærket

Maurice

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Victoria.c den 19. jan. 2024
"Thank you so much for your review of our hotel.

8/10 Udmærket

Markus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra Victoria.c den 19. jan. 2024
"Thank you so much for your review of our hotel

8/10 Udmærket

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Recommend staying here👍
Enjoyable 3 day stay with breakfast included. The hotel reception and breskfast staff provided excellent service. Our only issue with our room 204 was the key lock card failed several times, 6 to be exact which was an inconvenience.
Overnattede 3 nætter i december 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Fremragende

Webster Bongani G

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing about the hotel, staff so welcoming
Overnattede 1 nat i december 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

Andrea

Overnattede 2 nætter i december 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean, comfy & very friendly & helpful staff.
Overnattede 1 nat i december 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

Daisy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic stay
We booked for 1 night as we planned to spend a Saturday exploring London. Location is great as the train station is about 10 mins walk away and take us straight to Waterloo. The room is really spacious and clean, massive bonus point for the huge balcony facing the canal. Receptionists were really nice, polite and helpful. We had a fantastic stay and will definitely book again when we visit London next time.
Overnattede 1 nat i december 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Udmærket

Hassan karm

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

David

Overnattede 1 nat i november 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

Ina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly stuff
Overnattede 4 nætter i november 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

Adel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fremragende

Berit

Overnattede 4 nætter i november 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Kaitlyn, Livermore

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
The lobby floor and exterior is outstanding. As was parking, the restaurant, and just a meeting area to conduct business and grab a drink. It was modern and bright and the food was excellent. The room however was a bit tired, beat-up, and much of the bathroom tile, grout, and bath fixtures needed either deep cleaning or rust/mold removal. It was not "dirty" per se, but just very older looking, as was the yellow wood room fixtures. It feels like the room, carpet, and bathroom are due for a renovation. It wasn't terrible though, After a few hours in the room you don't notice anymore. Also, the water pressure was INCREDIBLE. Best shower I've taken all trip, 5 stars.
Overnattede 2 nætter i november 2023
Svar fra Victoria.c den 3. jan. 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Cherel

Overnattede 1 nat i oktober 2023

6/10 Okay

Emma

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Disappointed to not get a parking space after a long drive commuting in bad weather. I had also called and asked about parking in the morning. Other residents were left to eat and drink their own alcohol in the bar area, whilst my husband and I paid for our drinks! The breakfast experience was not good no available tables at 7.15, no cutlery, no jam - hot food cold and fruit selection poor. We ended up eating in bar area where the doors to outside were open and the cleaner was vacuuming. I complained at the desk and as booked through Expedia my breakfasts couldn’t be refunded - gentleman offered to refund our room service at £15 which I agreed as time was limited, this did not cover the cost of 2 breakfasts. The room was clean and beds comfortable, shower curtain smelt damp but bathroom was modern and clean. Sadly not the best experience considering this is a 4 star property.
Overnattede 1 nat i oktober 2023
Svar fra silsila den 31. jan. 2024
Dear Emma,I would like to start off by apologising for the inconvenience and that your stay did not meet your expectation.At Holiday Inn we strive to make every guest feel welcomed and comfortable and our aim is to make sure that every guest leaves with a smile.I understand your frustration and I hope that you can give us another chance by staying with us again and as a team we can make this up to you by offering you a complimentary breakfast for 2 on your next stay with us.Best Regards

10/10 Fremragende

Rachael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a great location for families wanting to spend time sight seeing in London. It's just less than 1hr to get into central london. Good breakfast and evening meals available at the hotel. The staff were v friendly and helpful. We will definitely be back.
Overnattede 3 nætter i oktober 2023
Svar fra silsila den 31. jan. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to you staying with us again soon.Best RegardsSilsila

10/10 Fremragende

Sergio

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was super polite and always asked how I was doing after each greeting. I did not want to leave either after feeling so welcomed every day.
Overnattede 4 nætter i oktober 2023
Svar fra silsila den 31. jan. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Fremragende

Derek

Overnattede 1 nat i oktober 2023
Svar fra silsila den 31. jan. 2024
"Thank you so much for your review of our hotel. We value your feedback and hope you will visit us again.Best RegardsSilsila

4/10 Dårligt

Atsuko

Synes ikke om: Rengøring
Most of staff are nice. But one particular maybe manager is so mean Doesn’t help us at all.
Overnattede 2 nætter i september 2023

10/10 Fremragende

Scott

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1 might business stay
Staff very friendly and helpful. A I might business stay and was offered a room upgrade without asking. A rare treat, which was much appreciated. Food served was nice too as well as the service.
Overnattede 1 nat i september 2023

10/10 Fremragende

Mudamb

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quite
Overnattede 1 nat i september 2023

10/10 Fremragende

Bhumil

Overnattede 1 nat i september 2023