Bar (på overnatningsstedet)
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Anmeldelser af DoubleTree by Hilton Hotel London - Chelsea

4 out of 5
DoubleTree by Hilton Hotel London - Chelsea
Imperial Road Imperial Wharf, London, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 447 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 360 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 109 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 46 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 39 af i alt 1001 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kim Risom

Overnattede 3 nætter i november 2023
Svar fra Riccardo Meloni - Duty Manager den 20. jan. 2024
Dear Kim,Thank you for taking the time to post on your review - fantastic to see you had such a great stay and gave us top marks!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

6/10 Okay

Pernille Busk

Rejste med familie
Synes ikke om: Rengøring
Beliggenheden er ikke god. Det lå for langt væk fra alting. Især er det et problem når togene ikke kører. Ok værelse, manglede vand da vi ankom.
Overnattede 5 nætter i oktober 2023
Svar fra Rafid den 19. okt. 2023
Dear Pernille, Thank you very much for taking the time to provide us with your valuable feedback. I am so sorry that we did not meet up to your expectation. I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

10/10 Fremragende

Sean

Overnattede 1 nat i september 2023
Svar fra Anthony den 12. sep. 2023
Dear SeanThank you ever so much for taking the time to post on your review - great to see that you have rated your overall experience with us the full 10 out of 10!The team and I hope to see you back with us when you are next back in the areaKindest regardsAnthony BarrettGeneral Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Anthony den 17. feb. 2023
Dear guestThank you ever so much for taking the time to post on your review - great to see that you had such a wonderful visit. The team and I hope to see you back with us in the very near futureKindest regardsAnthony BarrettGeneral Manager

10/10 Fremragende

Kim

Overnattede 3 nætter i april 2022
Svar fra Anthony den 3. maj 2022
Dear Kim Thank you ever so much for taking the time to post on your review- wonderful to see that you had such a fantastic stay and have rated it the full marks! The team and I hope to see you back with us in the very near future. Kindest regards Anthony Barrett General Manager

10/10 Fremragende

Anders

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God oplevelse
Virkelig professionel og varm service. Altid hjælpsomme og tilrådighedværende. Hyggelig bar og dejlig morgenmad. Kan anbefales.
Overnattede 3 nætter i februar 2022
Svar fra Anthony den 11. feb. 2022
Dear Anders Thank you so much for taking the time to post on your review - wonderful to see that you had such a great visit and that the team looked after you so well. We hope to see you back with us when you are next back in the area. Kindest regards Anthony Barrett General Manager

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
God stort værelse, super morgenmad og venligt personale. Værelset var covid plumberet inden brug. Ingen rengøring eller håndklædeskift på 3 overnatninger. Rene håndklæder kunne rekvireres i receptionen.
Overnattede 3 nætter i oktober 2021
Svar fra Cherine den 26. okt. 2021
Dear Guest, Thank you very much for taking the time to provide us with your feedback, we hope to welcome you again in the future. Kind Regards Cherine

10/10 Fremragende

Ghani

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2020
Svar fra Angelica den 31. aug. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
God beliggenhed rimelig pris Hjælpsomt og venligt personale
Overnattede 3 nætter i december 2019
Svar fra Anthony den 27. dec. 2019
Dear guest Thank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea. I am really happy to hear that you found our location worked so well for you as well the team so helpful. We hope to see you back with us here in Chelsea when you are next back in the area. Kindest regards, Anthony Barrett General Manager

8/10 Udmærket

Signe

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lidt for dyrt men ellers ok
Selve værelset var pænt og rent, med et fint tekøkken med fuldt udstyr til madlavning. Desværre var der dog mørkt da vinduerne vendte ud mod en mørk gyde. Seng plus barneseng var fine, men hovedpuderne var for høje/ubekvemme. Personalet var sødt og effektivt. Lobbyen er langt mindre end den syner på billederne, men det var dejligt med gratis kaffe, vand og snacks i løbet af dagen.
Overnattede 1 nat i oktober 2019
Svar fra Suleyman den 19. okt. 2019
Dear Signe, Thank you for choosing to stay with us as well as your valuable feedback. It was our pleasure having you at our property and we hope we will have the opportunity to welcome you back in near future again Warm regards Suleyman Ozal Deputy General Manager

10/10 Fremragende

Kristian Jes

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2018
Svar fra Noelia den 4. jan. 2019
Dear Kristian, thank you for choosing to stay with us and making time to give us your feedback scores. Warm Regards Noelia Ruiz Duty Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was wonderful and the hotel was really nice! Really nice breakfast and great staff. Lovely rooms!
Overnattede 5 nætter i oktober 2018
Svar fra Suleyman den 27. okt. 2018
Dear Guest, Thank you for choosing us and making time to give us your feedback. We hope to welcome you back in near future again. Warm regards Suleyman Ozal Deputy General Manager

8/10 Udmærket

Britt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint til pengene
Overnattede 3 nætter i oktober 2018
Svar fra Suleyman den 27. okt. 2018
Dear Britt, Thank you for choosing to stay with us and making time to give us your feedback. We hope to see you back at Chelsea in near future again. Warm regards Suleyman Ozal Deputy General Manager

10/10 Fremragende

Stig

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2018
Svar fra Andreea den 3. okt. 2018
Deat Stig, I greatly appreciate your kind words ! We’re looking forward to having you again as our guest! Regards, Andreea Dragu Assistant Manager

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Godt hotel med god morgenmad og venlig betjening. absolut pengene værd.
Overnattede 2 nætter i juli 2018
Svar fra Suleyman den 9. aug. 2018
Dear Thomas, Thank you for choosing to stay with us. I am thrilled to hear that you enjoyed your stay. We hope to see you back at Chelsea in near future again Warm regards Suleyman Ozal

10/10 Fremragende

Pia Møller

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget imødekommende og hjælpsomme i receptionen Hotellet ligger i et roligt kvarter og tæt på transport, bus C3 holder lige uden for hotellet og toget ind mod centrum kører kun et par minutters gåafstand derfra. Dejligt stort værelse
Svar fra Suleyman den 8. maj 2018
Dear Pia, Thank you for your great feedback and it was our pleasure having you hare. We hope to welcome you back in near future again. Warm regards Suleyman Ozal Deputy General Manager

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice but expensive
Nice hotel. Good beds, quiet. 3-person rooms work well with a queen size + a normal bed. Bathrooms only 3 star. Breakfast great with hot buffet with eggs, waffels, pancakes, nice bread and Danish, fresh fruits, juice, youghurt etc. Only downside: it's located at Imperial Wharf station which means that you must change sub line one extra time on every ride + it's an overground line with less departures. Nice but expensive for a family.
Overnattede 2 nætter i juli 2017
Dear Kim, Thank you for choosing us on your visit to town and I am very sorry to hear that bathroom condition wasn't a great one. On the other hand, its great to see you enjoyed your stay with us and we hope to welcome you back in near future again, Warm regards Suleyman Ozal Deputy General Manager

10/10 Fremragende

thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Familietur med små børn
Dear Thomas, Thank you for using our facilities, we hope to welcome you back in near future again, Warm regards Andreea Dragu

4/10 Dårligt

Kasper

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Skuffendd
Meget skuffende. Meget larm på gangen fra tidlig morgen, og meget tynde døre. Alt for dyr morgenmad ift kvalitet.
Dear Kasper, We are sorry to hear you encountered so many issues during your stay with us! Also so disappointing that staff where nowhere near to exceed you expectations on this occasion! Once again please accept my most sincere apologies for all the shortfalls.

10/10 Fremragende

Søren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dear Anonymous, Thank you ever so much for your feedback! The team and I look forward to welcome you back here in Chelsea. Regards, Andreea Dragu Assistant Manager

6/10 Okay

nicole

Rejste med partner
Synes godt om: Service og personale, faciliteter
No ice machines , poor room housekeeping cleaning , only one elevator working . 5/10 at most
Overnattede 5 nætter i maj 2024
Svar fra Rafid den 21. maj 2024
Dear Nicole, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

6/10 Okay

Stephanie

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Housekeeping came a 8am day 1. Asked them to come back as we were still sleeping, they never did. Got stuck in elevator day 2, emergency button did not work, forcefully opened doors by 2 men in elevator, jumped out, notified front desk, he argued and said working fine. Next day elevator was finally shut down. Day 4 housekeeping provided dirty towels. Not the friendliest hotel. Excellent quiet location close to overground.
Overnattede 4 nætter i maj 2024
Svar fra GG den 20. maj 2024
Dear Guest,We sincerely apologize for the inconvenience caused to you during your stay with us.Providing the best possible customer service has always been our No. 1 priority.We have forwarded your concern to our hotel leadership team to ensure guidelines have been in place to avoid such inconveniences to our Guests,We would also like to offer you free upgrade to one of our King superior rooms with complimentary breakfast when you choose to stay with us in the future.Thank you for choosing us.Front Office team

10/10 Fremragende

David fraser

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice quiet location close to station for easy access to London centre
Overnattede 7 nætter i maj 2024
Svar fra Riccardo Meloni - Duty Manager den 12. maj 2024
Dear David,Thank you ever so much for taking the time to post on your review - we are so delighted to see you had a great stay with us and to know our location worked so well for you!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo MeloniDuty Manager

6/10 Okay

Duncan

Synes godt om: Rengøring, service og personale, faciliteter
It was okay. Not over the top.
Overnattede 3 nætter i maj 2024
Svar fra Rafid den 8. maj 2024
Dear Duncan, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

8/10 Udmærket

Thet wai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Rafid den 8. maj 2024
Dear Thet, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

2/10 Forfærdeligt

Ralph, San Francisco

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
One of two elevators was not working for 5 of 6 days of my stay, in a 7 story hotel. Taking the stairs as an alternative was challenging because they stored extra chairs in the hallway--A FIRE SAFETY HAZARD. When I checked out the hotel manager harassed me for 7 minutes, denying the hallways had chairs (since remove.) He even said, I should not have been using the stairs as there are two elevators. I reminded him one elevator was not working for 5 days. This hotel is skimping on maintenance to have an elevator out for 5 days, and trying to save on labor costs by using fire exits for chair storage. This place is dangerous.
Overnattede 6 nætter i april 2024
Svar fra RR den 6. maj 2024
Dear Ralph Thank you very much for taking a moment to share your feedback. We are deeply sorry to hear that your stay with us was not up to the standard you expected. We take all feedback seriously and have addressed the matter with our Management team to ensure they are well maintained. Once again, thank you very much for sharing your concern. Hopefully, you will allow us to regain your confidence in our property during your next visit. Kind Regards, Revanth Reddy

8/10 Udmærket

Herman

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was within 2 minute walking distance to the train
Overnattede 3 nætter i marts 2024
Svar fra Riccardo Meloni - Duty Manager den 11. apr. 2024
Dear Herman,Thank you ever so much for taking the time to leave your review - fantastic to see you had such a lovely stay and found our location so convenient!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Fremragende

Roy, Reichenbach

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr sauberes Hotel in gehobener Umgebung, gute Metro-Anbindung.
Overnattede 4 nætter i marts 2024
Svar fra GG den 6. apr. 2024
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen und uns ein positives Feedback zu Ihrem Aufenthalt bei uns gegeben haben.Es sieht so aus, als hätten Sie eine wundervolle Zeit bei uns gehabt.Wir danken Ihnen noch einmal, dass Sie sich für uns entschieden haben und sehen uns bald wieder, wenn Ihre Geschäfts- oder Freizeitreise Sie wieder nach London führt.Danke schön. Team DT Chelsea

8/10 Udmærket

Weng-keong

Overnattede 1 nat i april 2024
Svar fra Rafid den 23. apr. 2024
Dear Weng, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

10/10 Fremragende

Christie

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was incredible,, and the buffet breakfast was delicious!
Overnattede 2 nætter i marts 2024
Svar fra GG den 23. mar. 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team

4/10 Dårligt

joanna

Synes godt om: Rengøring, service og personale
The front desk staff were great, friendly and attentive to solving issues, but unfortunately the sound travel between rooms was awful and the key card entry system to the rooms seemed generally faulty resulting in having to change rooms and even the second room had the same issue. The sound issue would be a deal breaker against booking again for an otherwise reasonable hotel.
Overnattede 1 nat i marts 2024
Svar fra RR den 17. mar. 2024
Dear Joanna, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.

10/10 Fremragende

Kourtney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I loved this hotel stay.
Overnattede 4 nætter i februar 2024
Svar fra Riccardo Meloni - Duty Manager den 7. mar. 2024
Dear Kourtney,Thank you ever so much for taking the time to post on your review - fantastic to see you had such a lovely stay and gave us such high votes!We hope to welcome you back when you are next in the area.Kind Regards,Riccardo MeloniDuty Manager

8/10 Udmærket

blenard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 5 nætter i februar 2024
Svar fra Riccardo Meloni - Duty Manager den 3. mar. 2024
Dear Blenard,Thank you for taking the time to leave your review - it's great to see you had a lovely stay with us!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Fremragende

David

Rejste med familie
Overnattede 1 nat i januar 2024
Svar fra RR den 26. feb. 2024
Dear David, Thank you ever so much for taking the time to leave your feedback - great to see you had such a great stay with us! We do hope to welcome you back in the future. Kind Regards, Revanth Reddy Duty Manager

4/10 Dårligt

Devonte

Overnattede 1 nat i februar 2024
Svar fra Rafid den 20. mar. 2024
Dear Devonte, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

6/10 Okay

Valdet

Rejste med familie
Overnattede 4 nætter i februar 2024
Svar fra Riccardo Meloni - Duty Manager den 17. feb. 2024
Dear Valdet,Thank you for choosing us and taking the time to leave your feedback.Should there be anything you would like to discuss regarding, please do not hesitate to contact us directly.We hope to welcome you back in the future.Kind Regards,Riccardo Meloni

6/10 Okay

Kenneth

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Rengøring
Property in lovely area. Room was great, lovely view. Room smelled of cigarette smoke, bin wasn’t emptied, tissues not monitored. Couldn’t print receipt because printer faulty
Overnattede 3 nætter i februar 2024
Svar fra Rafid den 16. feb. 2024
Dear Kenneth, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint, rent och tyst hotell med mycket trevlig personal. Rekommenderas.
Overnattede 1 nat i februar 2024
Svar fra Rafid den 16. feb. 2024
Dear Anonymous, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

2/10 Forfærdeligt

Laura

Synes godt om: Rengøring
Synes ikke om: Service og personale
During the first night a male member of staff woke us up in the middle by letting himself into our room at midnight and waking us up. We literally screamed and so he shut the door and left. He then mumbled something about ice, but I’m not sure why he was looking for an excuse when the fact is he should be knocking anyway. Did the ordeal end there? No. After bolting the door and having to manually ensure our own safety, we finally got back to sleep, or my friend did at least, I was less receptive to sleeping in an area where any male member of staff can apparently walk in to to young girls rooms. lol and behold a phone call from reception. A bit late I thought, but perhaps a misguided attempt from someone on reception to apologise. Oh no, someone now giving me the third degree wondering why we were in the room we had paid for. Eventually they hung up only to once again call back demanding to know my name and basically implying we had done something wrong. Next morning we go down after a sleepless and horrible night. The MAN (for we had only encountered male members of staff thus far) barely apologise deferring accountability to the booking system and claiming their had been a mistake and the system had said the room was empty. Doesn’t answer why a random male member of staff was entering the room after midnight or why he then lied about ice; it must have been a lie if this new truth is to be believed. The situation worsened but Hilton won’t allow me to write more.
Overnattede 3 nætter i februar 2024
Svar fra Craig McNair, Hotel Manager den 16. feb. 2024
Dear Laura, I am very sorry to understand about your experience at our hotel which is not acceptable, or in line with our standards. Please kindly be advised that I have messaged you directly with my contact information. Please feel free to contact me and I will do my utmost to help resolve this matter for you. Best wishes

8/10 Udmærket

Anthony

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and Tidy
Hotel condition is great. Not alot going on around the hotel which is good if you prefer to be away from the centre of London and still have access to the tube.
Overnattede 3 nætter i februar 2024
Svar fra RR den 14. feb. 2024
Dear Guest, Thank you for taking your precious time and providing us a positive feedback on your stay with us. Looks like you had a wonderful time with us. We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London. Thank you. Duty manager

6/10 Okay

Vinay

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring
Too costly for size of room, location and facilities
Overnattede 3 nætter i februar 2024
Svar fra GG den 12. feb. 2024
Dear Guest,We sincerely apologize for the inconvenience caused to you during your stay with us.Providing the best possible customer service has always been our No. 1 priority.We have forwarded your concern to the hotel leadership team to ensure guidelines have been in place to avoid such inconveniences to our Guests,Thank you for choosing us.Front Office team

8/10 Udmærket

Joanes

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra GG den 12. feb. 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.

8/10 Udmærket

Leah

Good stay
Overnattede 1 nat i februar 2024
Svar fra GG den 11. feb. 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very professional
Overnattede 1 nat i februar 2024
Svar fra Riccardo Meloni - Duty Manager den 8. feb. 2024
Dear John,Thank you ever so much for taking the time to post on your review - fantastic to see you have such a great stay!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

10/10 Fremragende

Francesco

Overnattede 2 nætter i januar 2024
Svar fra Rafid den 20. mar. 2024
Dear Francesco, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.

8/10 Udmærket

Stig

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Revanth den 5. feb. 2024
Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay at most with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.

6/10 Okay

Nnenna

Synes godt om: Service og personale
Svar fra Revanth den 5. feb. 2024
Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Riccardo Meloni - Duty Manager den 3. feb. 2024
Dear Guest,Thank you ever so much for taking the time to post on your review - great to see you had an overall nice stay here with us!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni

8/10 Udmærket

CH

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Riccardo Meloni - Duty Manager den 26. jan. 2024
Dear CH,Thank you ever so much for taking the time to post on your review - great to see you had such a lovely stay overall!The team and I hope to welcome you back when you are back in the area.Kind Regards,Riccardo Meloni

10/10 Fremragende

Maggie Guanqun

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great one week stay in London with excellent staff, clean rooms, and convenient location.
Overnattede 7 nætter i januar 2024
Svar fra GG den 23. jan. 2024
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team