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Anmeldelser af Beckenham High Street

2.5 out of 5
Beckenham High Street
80 HIGH STREET, Beckenham, England

Anmeldelser

6,0
Bedømmelse på 10 − Fremragende. 6 af i alt 21 anmeldelser" "
Bedømmelse på 8 − Udmærket. 1 af i alt 21 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 21 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 21 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 21 anmeldelser" "

6,6/10

Rengøring

6,6/10

Service og personale

6,8/10

Faciliteter

6,2/10

Overnatningsstedets tilstand og faciliteter

6,6/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Florence

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024

2/10 Forfærdeligt

Sonja

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beckenham High St accommodation review
Advertised as disabled accessible...external stairlift out of action, walker had to be left outside of room as bed limited access to the room and had to enter in sideways, lino was coming up, no bin in bathroom, unable to use bathroom efficiently as was too small, informed reception tv not working properly not sorted, bathroom light bulb reported due to being blown not replaced, awaiting to hear back from management as they are not on duty today (Tues 5th Sept). Took me asking three times asking for extra teabags and milk before getting repleshishment. Room cleaned apparantly every five days was there for four days, so will be cleaned 24 hours after depature. Sandra is rather rude and obnoxious too.Hoping for some kind of refund.
Overnattede 3 nætter i september 2023
Svar fra TLK den 6. sep. 2023
Firstly this property does not advertise as having disabled access, this was explained to you before arrival. There is a bin provided in the kitchen area, as this is a small apartment we thought that sufficient, but will review this. Tea/coffee is complimentary on arrival and not provided every day. As your booking was for 3 nights your room would not have been serviced as this is done every 5 days.

4/10 Dårligt

Wendy

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Very compact. Too warm with only one rear window opening onto back of restaurant kitchens with fan going all the time. First Toilet flush resulted in a mini-flood in the shower room.
Overnattede 1 nat i juli 2023
Svar fra TLK den 15. jul. 2023
Thank you for your feedback, I apologise for what happened during your stay. We do hope you give us another try, we do have larger rooms should you need one.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Uncomfortable and invaded privacy
We had a lot of problems in our stay. When we got there, there was construction going on until the evening and then waking us up at 7.30 in the morning. It was constant noise of jack hammers, banging and swearing from the workers. There was debris all over the corridor falling down. There had been a roof when we arrived and the roof had been taken off during our stay. There was also a lot of debris falling in and outside our window. What we are especially not happy with is that the construction workers could and did look into our room through the roof skylight. We were not able to relax, were woken up numerous times and feel very uncomfortable that our privacy was invaded. Contacted the property and they said the construction was out of their control and that they could do nothing about it. Could be nice without peeping toms looking into the room.
Roof that had been taken off right outside our room
Skylight with no blind that construction workers were looking through.
Overnattede 2 nætter i maj 2023
Svar fra TLK den 4. jun. 2023
I am sorry for your experience, unfortunately this was major work that needed to be done and was not done by TLK. We do hope you give us another try in the future.

10/10 Fremragende

Irfan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Svar fra TLK den 26. apr. 2023
Thank you for your feedback.

4/10 Dårligt

Miss A J

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing
A member of staff helpfully brought us a haordryer which had been requested at booking and forgotten. The room was bare, and in ok condition, just about ok for the price we paid. The high ceilings were a bonus ans gave the impression of more space. Shower gel and soap was provided as stated with towels. The kitchenette appeared complete though we did not need it. However, the bedsprings and headboard were broken, not all windows were able to be covered and a movement sensitive light was just outside. We saw multiple mousetraps down throughout the building. Our shower was clogged and on the second day there was no heating or hot water. Despite swift responses from the customer care team (thank you) we are yet to hear from management with regard to compensation or refund.
Overnattede 2 nætter i februar 2023
Svar fra TLK den 13. feb. 2023
I am sorry for your experience, if you have sent an e-mail to info@tlkhotel.com they will respond to you. Please allow them a few days.

4/10 Dårligt

Christopher

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
not impressed
unable to reach window, mug had no handle, soap dispenser was empty, sheets were dirty...not impressed
Overnattede 1 nat i januar 2023
Svar fra TLK den 2. feb. 2023
Good Morning, Christopher. I hope you’re well. I would firstly like to let you know that we appreciate every piece of feedback we get and always try to improve on everything that’s mentioned. I would like to apologise on behalf of everyone here about your previous experience, level of satisfaction and comfort you accounted. I really hope that you will come back again in the future and give us another try! If you wish to speak more about this feedback, I would be happy to hear from you. Kind regards, -Karen, receptionist, TLK Apartments & Hotel

2/10 Forfærdeligt

Carlos

Overnattede 1 nat i december 2022
Svar fra TLK den 27. dec. 2022
I am sorry you felt this way on your stay with us. Unfortunately you do not state what the issue was, we do however try our best to make guests happy. We do hope you give us another try.

4/10 Dårligt

Giorgia

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
our room was dirty and lacked all the amenities that were listed in the booking page. we didn’t care about not having a dryer or an iron (since we were only staying for 5 days) but we didn’t even have a hairdryer !!! we asked the staff to get us one multiple times but we got pretty much ignored since we never got it. it wasn’t even possible to check in at a different time even if they had it as an option in their booking page and even sent us an email asking us about our arrival time to adjust our check in time. when we told them the time we were expecting to arrive they told us that the check in was at 3/4pm and couldn’t be changed.
Svar fra TLK den 18. dec. 2022
Thank you for your feedback, I am sorry you did not receive the hairdryer. Early check in is only available if the rooms are ready before.

2/10 Forfærdeligt

Lina

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Puces de lit qui m’ont piqué durant la nuit et aucun service mis à disposition pour moi, je pense d’ailleurs qu’il y en a depuis un petit moment. Endroit assez sale et beaucoup de bruit. Je ne recommande pas du tout.
Overnattede 3 nætter i oktober 2022
Svar fra TLK den 31. okt. 2022
Je suis tellement désolé pour votre expérience, je peux vous assurer que cela n'a pas été le cas depuis un moment. Une fois que celle-ci nous est signalée, bien sûr la lutte antiparasitaire est alertée et la pièce est traitée. Dès que nous en avons été conscients, cela a été traité et tout est comme il se doit pour nos invités.

10/10 Fremragende

Krishnel

Overnattede 1 nat i august 2022

6/10 Okay

Lavinia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very clean and tidy property
Check in really complicated,to many stairs for me as l have a walking disability,very tidy and well kept property,room small but very clean and everthing you could need,shower briiliant and wonderful good bed.and pillows
Overnattede 1 nat i juni 2022
Svar fra TLK den 10. jun. 2022
Thank you for your feedback we really appreciate it. We are happy you enjoyed your room, apart from the stairs. On your next visit why not try our Orpington branch which has ground floor rooms as well as first floor which is only one flight of stairs. Should you decide to do this please let us know in advance so we can do our best to accommodate you.

10/10 Fremragende

Yasmine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great customer service
Very comfy.
Overnattede 3 nætter i januar 2022
Svar fra TLK den 9. feb. 2022
Thank you for your feedback, we appreciate it and are happy you enjoyed your stay with us. We look forward to seeing you n the future.

10/10 Fremragende

Sevim

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2021

10/10 Fremragende

Reg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Well located, good food options and easier to find than the instructions suggested
Overnattede 1 nat i november 2021
Svar fra TLK den 19. nov. 2021
Thank you for your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future.

8/10 Udmærket

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No frills, great location, value for money
We spent 3 nights here and were not disappointed, it is basic but clean, plenty of windows for light and ventilation, and a good amount of room inside. The shower might be a little cramped for larger people as it was a quite tight squeeze, but a nice powerful shower. The location was perfect for us, right in the middle of the high street, a little noisy outside late night but ideal for the location and price. Would definitely stay again.
Overnattede 3 nætter i september 2021
Svar fra TLK den 19. nov. 2021
Thank you for your feedback, we are happy your enjoyed your stay with us and look forward to seeing you again.

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring
If stayed again would not pay same amount room not hoovered or floor washed part of cereal wrapper on carpet 2cherry stems and cherry pop near kitchen bin so clearly not properly cleaned no soap in shower dispenser and shower needs be held
Overnattede 1 nat i juni 2021

4/10 Dårligt

Callum

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Noisy neighbours
The room itself was okay but there was lots of surrounding noise from another room with shouting and inappropriate noises so it was hard for us to get to sleep early after a long days drive the walls are very thin and the light in the halway stops the rooms from being dark when your individual light is off.
Overnattede 1 nat i maj 2021
Svar fra TLK den 19. maj 2021
Thank you for your feedback. Unfortunately some guests have no consideration for others. The light is triggered when someone walks past, we will look into this.

6/10 Okay

Francoise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alarme cigarette
Euh ! À part l’alarme incendie qui sonne à 1h30 du matin et l’odeur permanente de cigarette dans le couloir, ça s’est bien passé !!!
Overnattede 2 nætter i maj 2021
Svar fra TLK den 19. maj 2021
Thank you for your feedback. The fire alarm was activated because of the thoughtless guest that was smoking. We do apologise for the inconvenience that was caused to you.

10/10 Fremragende

Françoise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Demarche Françoise
3 times in this Hotel ! Allways satisfied !
Overnattede 2 nætter i marts 2021
Svar fra TLK den 19. mar. 2021
Thank you for your feedback, we are happy you enjoyed staying with us. We look forward to seeing you in the future. Karen