Dear Ulla, thank you for your review. We are glad to learn that you loved your stay with us, however, we wish we had known about the toilet not working so our team would have found a solution on time. We apologize for the inconvenience and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Pernille, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Hans, thank you for your feedback. We look forward to your next stay! Kind regards,

Thank you very much for your review. We are happy to hear you have enjoyed your stay with us and looking forward to welcoming you again. Thank you also for your feedback which has been shared with the management team. Kind regards, Senami

Thank you for the positive review, Kasper. We are happy to see you had a 10/10 experience with us. We hope to welcome you back again soon! Best Regards, Federica

Thank you for taking the time to share your review. We are glad to hear that you had an overall pleasant stay with us, though we are sorry to see that your stay didn't quite live up to a 10/10 experience - which is always our aim. It's a pleasure to read that you found the team excellent and we hope to welcome you back again in the future to really wow you! Kind Regards, Federica

Dear Dr Kalpana, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We wish we had known that your room did not live up to your expectations so our team would have found a solution on time. Please rest assured your feedback is valuable to us and will be shared with our team accordingly. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

Dear Amy, thank you for taking your time to share your review. We are so sorry to hear your room did not meet our high maintenance and cleanliness standards. This does not meet our usual high standards and we wish we could have made this right for you during your stay. Please accept my apologies for any inconvenience caused. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Frederic, thank you for your review. We are glad to learn that you loved your stay with us. Please do not hesitate to visit our website to join our Radisson loyalty programme to enjoy future discounts and benefits for upcoming stays! We do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Annie, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Artem, thank you for sharing your review. We are so glad to hear that overall you really enjoyed your stay with us and that you liked our hotel's excellent location, as well as service. Please accept my apologies for any inconvenience you experience during your stay. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards,

Dear Eileen, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's excellent location. We look forward to welcome you back soon! Kind Regards,

Dear David, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Ermes, thank you for your review. We are saddened to learn that some aspects of your stay with us did not live up to your expectations. We wish we had known about the noise so our team would have found a solution on time. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

Dear Irina, thank you for sharing your fabulous review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Jose Luis, thank you for sharing your review. I'm sorry to hear your room did not live up to your expectations and that it did not meet our high cleanliness standards. Please accept my apologies for any inconvenience caused. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Nimfa, thank you for your comment. It was a pleasure having you at our hotel and we hope to see you again soon. Best regards,

Hello Rachel, thank you for sharing your honest review. We are pleased to hear you found the hotel's location convenient and impressed with Christabelle's service. Nonetheless, we are very disappointed to hear about your experience with our housekeeping service and the fire evacuation during our stay. We would like to assure you that the safety and security of our guests and team members remain our utmost priority at all times. We are sorry for the inconvenience or anxiety caused by this incident and would like to assure you evacuation policies and procedures are correctly followed moving forward. We truly hope to exceed your expectations in the future with services that are memorable for all the right reasons. Kind regards

Dear Mike, we appreciate your comment and it's great to see you enjoyed your room upgrade. We hope to see you again soon. Best regards

Dear FLAVIO,Warm greetings from Park Plaza London Riverbank and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementPark Plaza London Riverbank