Dear Anders,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any shortcomings you experienced during your stay.We're sorry to hear that the twin room did not meet your expectations and that the design of the room and bathroom wasn't functional. Your comments about the room cleanliness and towel change have been noted, and we sincerely apologize for any inconvenience caused. This is certainly not the level of service we aim to provide.On a positive note, we are pleased that you enjoyed the breakfast and found the staff to be friendly. Your feedback is valuable, and we will use it to address the areas of improvement mentioned.If you decide to stay with us again, we would like to assure you that your concerns will be taken seriously, and we will make every effort to enhance your experience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,

Dear Karen-Maria,Thank you for choosing our hotel for your transit stay, and for taking the time to share your feedback. We're delighted to hear that you had a pleasant experience during your single-night stay.It's great to know that you found our reception team to be welcoming and helpful. Providing excellent customer service is one of our top priorities, and we're pleased that we could assist you with your questions.We're also thrilled to hear that you enjoyed our kiosk and breakfast restaurant. We strive to offer a variety of amenities and dining options to ensure our guests have a comfortable and enjoyable stay.We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Sincerely,

Dear Louise,Many thanks for writing such a lovely review about your recent stay in our hotel. We really appreciate it.I am very happy to see that you had an overall good stay with us that our hotel met your expectations and that our staff made you feel welcome.Thank you again for sharing your experience, we hope to see you again in the future should your travel brings you back to London.Kind regards,Mechran AltafFront of House Team Leader

Thank you for providing us with your valuable rate following your recent stay with us here at the Ibis London Heathrow.

Dear Al,Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your feedback with us.We apologize for the inconvenience you experienced with the air conditioning in your room. Your comfort is our top priority, and we regret that we fell short in providing you with a comfortable environment during your stay. We will address this issue promptly to ensure it does not recur in the future.Furthermore, we're sorry to hear that the breakfast did not meet your expectations. Your feedback regarding the quality of our breakfast is valuable to us, and we will review it with our team to make necessary improvements.If there's anything else we can do to make your future stays more enjoyable or if you have any further concerns, please don't hesitate to reach out to us directly. We're here to ensure that you have a comfortable and pleasant experience with us every time.We appreciate your feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Timothy, Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your wonderful experience with us.We're thrilled to hear that our convenient location near the airport, bus stops, and grocery stores met your needs during your stay. It's great to know that you enjoyed the easy view of planes landing from your room, despite its size.We're delighted that you found your room to be very comfortable, and we appreciate your recommendation to others. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Melissa, Thank you for choosing IBIS London Heathrow Airport for your recent stay and for sharing your feedback with us.We're pleased to hear that you found our staff to be very friendly and helpful, and that you enjoyed the comfort of our beds.However, we apologize for any shortcomings in the cleanliness of the bathroom. Please rest assured that we take cleanliness very seriously, and we will address this issue with our housekeeping team to ensure it is rectified moving forward.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Geoffrey, Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your feedback with us.We apologize for any inconvenience you experienced with transportation to and from the airport terminal. Your feedback is important to us, and we will review our transportation options to see if there are ways we can improve the frequency or convenience for our guests.If there are any specific areas where we can improve to make your next stay more enjoyable, please feel free to share your feedback with us. We are committed to addressing any concerns and continuously improving our services.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow AirportDear [Guest's Name],Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your feedback with us.We apologize for any inconvenience you experienced with transportation to and from the airport terminal. Your feedback is important to us, and we will review our transportation options to see if there are ways we can improve the frequency or convenience for our guests.If there are any specific areas where we can improve to make your next stay more enjoyable, please feel free to share your feedback with us. We are committed to addressing any concerns and continuously improving our services.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Christine, Thank you for choosing IBIS London Heathrow Airport for your recent stay and for sharing your feedback with us.We're pleased to hear that you found our hotel to be very good, and that you enjoyed the excellent food and service provided by our staff.However, we apologize for any inconvenience you experienced with the TV remote. Your feedback is important to us, and we will address this issue promptly to ensure it is rectified for future guests.If there's anything else we can do to make your future stays more enjoyable or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Hideki, Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your feedback with us.We appreciate your comments regarding the facilities in the rooms. Your feedback is valuable to us as we continuously strive to improve the quality of our accommodations for our guests.Please rest assured that we take your feedback seriously, and we will review the condition of our rooms to identify areas where updates or improvements may be needed.If there's anything else we can do to make your future stays more enjoyable or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Steve, Thank you for choosing IBIS London Heathrow Airport for your recent stay.We're disappointed to see that your experience did not meet your expectations, as indicated by the 1/5 rating. Your feedback is important to us, and we would appreciate any additional details you could provide about your stay so that we can address any issues and improve our services for future guests.Please feel free to reach out to us directly if you would like to discuss your experience further.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Heidi, Thank you for choosing IBIS London Heathrow Airport for your recent stay and for sharing your feedback with us.We're pleased to hear that you found the transportation to the airport convenient, although we apologize for any inconvenience you experienced with transportation to the hotel. Your feedback regarding this matter is valuable to us, and we will review our transportation options to see if there are ways we can improve the convenience for our guests.We're also sorry to hear that your experience with our staff did not meet your expectations. Providing friendly and helpful service to our guests is our priority, and we regret that we fell short in this regard. We will address this issue promptly with our team to ensure that all guests receive the level of service they deserve.If there's anything else we can do to make your future stays more enjoyable or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Edwin, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're delighted to hear that our reception team was very welcoming and helpful during your stay, especially as first-time visitors to London. Providing excellent service and assistance to our guests is our priority, and we're glad that we could make your experience a positive one.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We hope you enjoyed your visit to Central London, and we look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Simone, Thank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're pleased to see that you had a positive overall experience during your stay, as indicated by your 4/5 rating. Your satisfaction is important to us, and we're glad that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Justin, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're pleased to hear that you found our hotel to be a perfectly nice place to stay for a night near Heathrow Airport, especially considering the price. Providing comfortable accommodations at a reasonable price is important to us, and we're glad that we could meet your expectations in this regard.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear KulwinderThank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're delighted to see that you had a perfect stay with us, as indicated by your 5/5 rating. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Helen, Thank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're delighted to see that you had a perfect stay with us, as indicated by your 5/5 rating. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Silas, Thank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're delighted to see that you had a perfect stay with us, as indicated by your 5/5 rating. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Jemma,Thank you for sharing your experience with us. We're delighted to hear that you had a great night's stay at IBIS London Heathrow Airport and that it provided you with the rest you needed before picking up your husband from the airport early in the morning. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We're here to ensure your stay is comfortable and convenient.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport

Dear Matthew,Thank you for your feedback. We're pleased to hear that you found IBIS London Heathrow Airport to be a quiet hotel. Ensuring a peaceful environment for our guests is important to us. If there's anything specific we can do to further enhance your experience or if you have any additional comments, please feel free to let us know. We're here to ensure your stay is comfortable and enjoyable.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport

Dear Hisham,Thank you for your feedback. We're glad to hear that you found IBIS London Heathrow Airport to be a nice hotel considering the price. Providing value for our guests is important to us. If there's anything specific we can do to further improve your experience or if you have any additional comments, please feel free to let us know. We're here to ensure your stay is enjoyable and meets your expectations.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport

Dear David,Thank you for your feedback. We appreciate your perspective on IBIS London Heathrow Airport as a standard budget airport hotel. If there's anything specific we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We're here to ensure your stay meets your expectations and provides comfort and convenience.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport

Dear Kemi, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're thrilled to hear that you loved the comfort, cleanliness, and overall ambiance of our hotel. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations.Thank you also for your suggestion regarding including a bottle of water alongside the tea compliments. We value your feedback, and we will review this suggestion with our team to see how we can enhance our guest experience further.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Vishal,Thank you for your feedback! We're delighted to hear that you found IBIS London Heathrow Airport to be a good place. If there's anything specific you need assistance with or if you have any further comments, please feel free to let us know. We appreciate your support and hope to welcome you back for another pleasant stay in the future.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport

Dear Yumiko, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We noticed that you rated your experience with 3/5, and while we appreciate your feedback, we would love to know more about your stay so we can address any areas for improvement.If you have any specific concerns or suggestions you'd like to share, please feel free to reach out to us directly. Your satisfaction is our priority, and we want to ensure that we meet your expectations in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport

Dear Gary, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're truly sorry to hear about your experience with the cleanliness of your room and carpets. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this regard.Your feedback is invaluable to us, and we will address this issue promptly with our housekeeping team to ensure that it is rectified for future guests. We appreciate you bringing this matter to our attention.If there's anything else we can do to make amends for your experience or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly. We are committed to addressing any issues and ensuring that our guests have a pleasant stay with us.Once again, we apologize for the disappointment caused, and we hope to have the opportunity to regain your trust in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport