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Anmeldelser af Waterfront Southport Hotel

4 out of 5
Waterfront Southport Hotel
Marine Lake, Southport Promenade, Southport, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 603 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 287 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 63 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 1003 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Michaela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Gorgeous place, the suites are beautiful
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Richard

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Leila

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Beata

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel with walkable distance from local attractions.
Overnattede 1 nat i maj 2024
Svar fra Waterfront Southport Hotel den 20. maj 2024
Dear Beata,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, thanks again.Kindest regards, Waterfront Southport Hotel

8/10 Udmærket

Lucy

Synes godt om: Rengøring, service og personale
Was unaware property next to a demolition site although stay wasn't effected by noise. Room very comfortable - had everything I needed
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jacqui

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff. Great location.
Overnattede 1 nat i februar 2024

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly and efficient staff throughout the stay and a very comfortable, clean and well presented room. Loved the power shower and the complimentary luxury toiletries! We dined in the restaurant and the food was well presented and delicious. A special mention for Ethan, the excellent barman and waiter.
Overnattede 1 nat i april 2024

10/10 Fremragende

Michaela

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a very stylish hotel, great car parking and so handy for town. Fabulous breakfast too.
Overnattede 2 nætter i april 2024
Svar fra Guest Relations den 30. apr. 2024
Thank you Michaela! We are so happy you enjoyed your stay!

10/10 Fremragende

Alex

Overnattede 2 nætter i april 2024

10/10 Fremragende

Carole, LONDON

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel great location, rooms perfect, staff helpful and friendly
Overnattede 1 nat i april 2024
Svar fra Guest Relations Team den 16. apr. 2024
Thankyou for your wonderful review, we are glad you had a lovely stay and hope to welcome you back again soon, Kind regards,

8/10 Udmærket

Mr

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have just returned from our one night stay, the parking was good charged at £15 for the night. Check in was easy and our room was clean and a good size with a comfy bed, breakfast in the morning was buffet style which was very good, and we would certainly return again in the future.
Overnattede 1 nat i marts 2024
Svar fra Guest Relations den 15. mar. 2024
Dear Mr, Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled it was our pleasure to have you stay with us and hope to welcome you back again soon, kindest regards Waterfront Southport Hotel

10/10 Fremragende

Lisa

Overnattede 1 nat i marts 2024
Svar fra Waterfront Southport Hotel den 30. mar. 2024
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel.

10/10 Fremragende

Katherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Waterfront Southport Hotel den 27. feb. 2024
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind regards,

8/10 Udmærket

Harry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 23. feb. 2024
Thank you for staying with us. Hoping to welcome you back again soon. Great feedback!Kind regards,Guest Relations

10/10 Fremragende

Michaela

Overnattede 1 nat i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Michaela, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Regards,

10/10 Fremragende

Jane

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a fabulous 2 night stay! The staff were welcoming and friendly. The room was large with great facilities. It had a hairdryer, iron and kettle. The breakfast was absolutely delicious in a lovely dining area. We will be back!
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 20. feb. 2024
Dear Jane,Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled It was our pleasure to have you stay and hope to welcome you back again in the future. Kindest regards, Waterfront Southport Hotel

8/10 Udmærket

wendy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service from the start and good facilities. Excellent breakfast. The only downside for me was that the bathroom is a wet room which meant the floor was very wet after I showered and didn’t dry out.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 20. feb. 2024
Dear Wendy, Thanks a lot for staying with us recently. Your feedback is much appreciated, and rest assured we will take everything on board hoping to welcome you back again soon Kind Regards Waterfront Southport Hotel

10/10 Fremragende

Diane

Overnattede 1 nat i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Diane, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Reagards,Waterfront Southport Hotel

10/10 Fremragende

Ken

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is hotel is in a lovely waterfront location with great views. The rooms are comfortable spacious and clean, breakfast was very good and the staff friendly and helpful. A great place to stay!
Overnattede 3 nætter i februar 2024
Svar fra Guest Relations den 20. feb. 2024
Dear Ken,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, thanks again.Kindest regards, Waterfront Southport Hotel

10/10 Fremragende

Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay
Friendly checking in staff lovely clean room and a really good breakfast, bar and restaurant area decorated lovely
Bar area
Bar area
Overnattede 1 nat i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Louise thank you very much for staying with us recently. The waterfront team are over the moon about your beautiful comments! Your feedback means so much to us. We can’t wait to welcome you back again. Warm Regards

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Paul, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Reagrds,

8/10 Udmærket

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Car parking issues
After paying £15 for parking. I would have thought the fee would have been included in the price of my stay. Which was over £100 for a one night stay. I thought this was excessive.
Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 20. feb. 2024
Dear Paul,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, Hotel policy has always been to charge for parking with ageng bookings and we have the only underground car park in Southport.Thanks again for choosing us.Kindest regards, Waterfront Southport Hotel

10/10 Fremragende

Stephen

Overnattede 1 nat i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Stephen, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Regards,

8/10 Udmærket

Robert

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
One night dtay
Two issues with room repairs otherwise good.
Overnattede 1 nat i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Robert, Thank you for staying with us and for your review. We truly appreciate it. Kind regards Waterfront Southport hotel

8/10 Udmærket

Scott

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay
Good stay. Close to all local attractions.
Overnattede 2 nætter i februar 2024
Svar fra Guest Relations den 20. feb. 2024
Dear Scott,Thank you and we look forward to seeing you again.Kindest Regards,Waterfront Southport Hotel

8/10 Udmærket

Mark

Overnattede 1 nat i februar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Mark, Thank you for staying with us and for your review. We truly appreciate it. Kind regards,Waterfront Southport hotel

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. Perfect for what I needed.
Overnattede 1 nat i februar 2024
Svar fra Guest Relations den 14. feb. 2024
Thankyou for coming to stay with us.

8/10 Udmærket

Matthew

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Matthew, Thank you for staying with us and for your review. We truly appreciate it. Kind regards Waterfront Southport hotel

6/10 Okay

Timothy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Avoid the breakfast
Room good, but our stay was let down by an extremely poor breakfast. I can see why it was included in the price because you wouldn’t pay for it as an extra. It was cold, left out too long & look unappetising. Basic sliced bread. Luke warm coffee. Surely it can’t be that hard to produce a breakfast.
Overnattede 2 nætter i januar 2024
Svar fra Guest Relations den 3. feb. 2024
Dear Timothy,Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware. Kindest Regards,Waterfront Southport Hotel

8/10 Udmærket

Kathryn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
2nd Visit
Lovely family night away. The hotel is very nice, great location.
Overnattede 1 nat i januar 2024
Svar fra Guest Relations den 3. feb. 2024
Thank you so much for coming to stay wity us and we look forward to welcoming you back soon.

10/10 Fremragende

Shannon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Relations den 4. feb. 2024
Dear Shannon, Thank you for staying with us and for your top score. We truly appreciate it. we hope to welcome you back again Kind regards, Waterfront Southport hotel

10/10 Fremragende

M

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Waterfront Southport Hotel den 15. jan. 2024
Dear Guest, Thankyou for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind regards Abby Guest relations

4/10 Dårligt

Eileen

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
This was our 4 year of staying here and we where really disappointed on the room when we first booked in the room seamed fine on returning after been out for evening the room hsd a really strong smell of food which was there through the night also room hsd a strong smell of sweaty feet around the bed Found this really uncomfortable felt as though the room needed a deep clean
Overnattede 1 nat i december 2023
Svar fra Guest Relations Supervisor den 11. jan. 2024
Dear Eileen,Thank you for staying with us and for returning to us time and time again. I am very sorry about this experience. You had relayed to me on check out your displeasure with the room and I had offered you an upgrade for your next stay. I followed that up with an email as well.Hoping to welcome you back again soon. Thank you for giving us the chance to make it up to you and to ensure that your next stay with us is absolutely perfect in every way.Warm regards,Rhonda

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous stay
Excellent hotel, very clean, made celebrating our new year fantastic, staff very friendly, any issues were resolved promptly, can’t do enough for you. Will definitely be returning.
Overnattede 3 nætter i december 2023
Svar fra Guest Relations den 8. jan. 2024
DearSarah,Thank you for staying with us and for these wonderful comments! The team will be thrilled. It was our pleasure to have you stay and hope to welcome you back again in the future. Kindest Regards, Waterfront Southport Hotel

10/10 Fremragende

John

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Rhonda H den 7. jan. 2024
Dear John,Thanks very much for this great review, the team really appreciate it!.All the best for the new year and hope to welcome you back soon.Warm regards,Guest Relations

8/10 Udmærket

peter

Synes godt om: Service og personale
Overnattede 4 nætter i december 2023
Svar fra Rhonda H den 7. jan. 2024
Dear Peter,Thank you for your feedback.Wishing you a happy 2024.Kind regards,Guest Relations

2/10 Forfærdeligt

Tracy

Synes ikke om: Rengøring, service og personale
Never going again
Overnattede 2 nætter i december 2023
Svar fra Rhona H den 7. jan. 2024
Dear Tracy,Thank you for staying with us. I'm sorry to hear that you did not enjoy your stay. This is not typical of the reviews we receive and all I can do is apologise. If you change your mind, please let us know if there is anything we could do to make your next stay a better one.Kind regards,Guest Relations

2/10 Forfærdeligt

Debbie

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed in one of the suites, nice spacious room but couldn't see out of the windows they were filthy 😳 if you know you are expecting guests make an effort and clean the windows its the first thing you see when walking in, i know the weather isn't that good and the windows will get dirty but come on they looked like they hadn't been cleaned in a while. Breakfast was disgusting the so xalled scrabbled egg looked like slop the bacon well over cooked and rock hard and the hash browns full of grease and well over cooked..... will not be staying here again no way.....
Overnattede 1 nat i december 2023
Svar fra Rhonda H den 7. jan. 2024
Dear Debbie,Thank you very much for choosing our hotel to come and stay. Your feedback is appreciated.We have window cleaners that come once a week. The suites have many large windows overlooking the lake and sea, and indeed sometimes the rain can affect the view out of the windows. I am sorry though, that you were disappointed. Apologies as well that you did not enjoy your breakfast. We are a 4-star hotel and maintain very high standards. Out of thousands of reviews, we maintain high review ratings accross all sites, but if your experience what you wanted it to be I am very sorry. The team are disappointed that you have gone away unhappy. Should you change your mind and visit in the future, we will do our utmost to look after you.Kind regards,Guest RelationsWaterfront Southport Hotel

10/10 Fremragende

ovidiu daniel

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very Good hotels
Overnattede 3 nætter i december 2023
Svar fra Guest Relations Supervisor den 1. jan. 2024
Thanks a lot Daniel for this top review! See you again soon.Kind regards,Rhonda H

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Guest Relations den 1. jan. 2024
Thanks so much Steven, we hope to welcome you again soon!Rhonda H

10/10 Fremragende

Donna

Overnattede 1 nat i december 2023
Svar fra Waterfront Southport Hotel den 13. dec. 2023
Dear Donna, thank you for staying with us and taking the time to leave us such a positive review. We hope to welcome you back again. Warm regards, Waterfront Southport Hotel

10/10 Fremragende

Wayne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Waterfront Southport Hotel den 20. feb. 2024
Dear Wayne, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel.

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Waterfront Southport Hotel den 6. dec. 2023
Dear John, Thank you for staying with us and for your lovely feedback! Your comments are so valuable to us, and we hope to welcome you back again in the future. Kind regardsWaterfront Southport Hotel

10/10 Fremragende

Sara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Birthday Treat in a very cold December
We stayed in a suite for a special occasion and picked Southport because it's on a direct line from our local train station so didn't need to take the car. Check in (and out) was easy, the lady on reception was lovely, friendly and very helpful (sorted out our late checkout). We had a drink in the bar lounge which was cosy. The room was gorgeous, beautiful views, robes, slippers and lovely and warm (-4 outside). Had room service pizzas for dinner, which was brought up by a very smart young man and all as requested, tasty and still hot. Plenty of towels, tea, coffee and bottled water. Breakfast the next morning was relaxed and staff were on top of everything, keeping the tables clean and replenishing items as they ran out. Lots of hot and cold buffet options to choose from. We had a brilliant time and thoroughly recommend this hotel. The hotel is a short walk, maybe 10 mins, stroll from the train station. Overlooks the swan lake and very quiet. Plenty of shops, cafés and restaurants in the vicinity. Had a lovely relaxed drink with entertainment (singer) and waiter service at The Grand, followed by live band and something a bit noisier at The Chophouse until the early hours. Lunch was at The Hungry Monk and was also excellent - definitely recommended
Overnattede 1 nat i december 2023
Svar fra Waterfront Southport Hotel den 5. dec. 2023
Dear Sara, thankyou for staying with us and for these wonderful comments! The relevant departments will be thrilled it was our pleasure to have you stay with us and hope to welcome you back again in the near future, kindest regards Waterfront Southport Hotel

4/10 Dårligt

Carol

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outside our window was a disgrace. Mortar and ce ment The breakfast was luke warm on the whole very dissapointing for the price
Overnattede 2 nætter i december 2023
Svar fra Waterfront Hotel den 5. dec. 2023
Dear Carol, thank you for staying with us and taking the time to review we are sorry you were let down on a few areas during your stay, but we hope to welcome you back again in the near future. kind regardsWaterfront Southport Hotel.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location
Great location lovely room
Overnattede 1 nat i december 2023
Svar fra Waterfront Southport Hotel den 5. dec. 2023
Dear Guest, thank you for staying with us and for your lovely feedback! Your comments are so valuable to us, and we hope to welcome you back again in the future. Kind regards waterfront Southport hotel.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quite shocked wasn't expecting to pay £15 car parking
Overnattede 1 nat i november 2023
Svar fra Waterfront Southport Hotel den 5. dec. 2023
Dear Michael, thankyou for staying with us we truly appreciate your feedback, Waterfront Southport hotel.

8/10 Udmærket

Barry

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Our first breakfast meal was a let down.
Overnattede 2 nætter i november 2023
Svar fra Waterfront Southport Hotel den 29. nov. 2023
Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware.

10/10 Fremragende

Nick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the only issue is the parking is an extra £15 however the hotel gave me a free late check out and on the whole it is a site i would come back to.
Overnattede 1 nat i november 2023
Svar fra Waterfront Hotel den 28. nov. 2023
Dear Nick,Thanks a lot for staying with us recently. Your feedback is much appreciated and rest assured we will take everything on board.Hoping to welcome you back again in the near future.Kind regards,Waterfront Hotel Southport

8/10 Udmærket

Karl

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was very nice, the only negative that we could find was the the cooked breakfast on all 4 mornings was stone cold, it was if the hotplates hadn't been turned on.
Overnattede 4 nætter i november 2023
Svar fra Waterfront Southport Hotel den 28. nov. 2023
Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware.