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Anmeldelser af The Ivens, Autograph Collection

5 out of 5
The Ivens, Autograph Collection
Rua Capelo 5, Lisbon

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 44 af i alt 52 anmeldelser" "
Bedømmelse på 8 − Udmærket. 4 af i alt 52 anmeldelser" "
Bedømmelse på 6 − Okay. 0 af i alt 52 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 52 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 52 anmeldelser" "

9,8/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Alexandra

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The location is excellent. The rooms are modern and clean. Overall staff service isn’t as expected on a five star hotel.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Marian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Candra, Hermitage

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I cannot say enough positive things about this hotel. It exceeded my expectations greatly. I spend much time researching hotels and areas and decided on The Ivens. My husband and I enjoyed the friendly staff, the gorgeous decor, the romantic ambiance of the bar and restaurants. There were plenty of options on cocktails, liquors, wines and the food was impeccable. The area was quiet, safe and walkable to many restaurants. The concierge was extremely helpful and gave us daily recommendations. The room was spacious, storage for luggage was wonderful and they left daily tips and treats in our room. If you are considering this hotel, look no further. When we return to Portugal again, it will certainly have our business. Thank you Ivens for a superb stay to celebrate our 5 year wedding anniversary.
Overnattede 6 nætter i marts 2024

10/10 Fremragende

Ricardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel lindo e charmoso no Chiado !
Você de cara vê o atendimento pelo astral e gentileza dos recepcionistas.Te recebem com uma taça de espumante enquanto conferem a reserva .A arquitetura e a decoração são lindíssimas com um aroma delicioso! O Amenities são da Acqua do Parma azuis, Blue Mediterrâneo , essência maravilhosa. O ponto máximo é o café da manhã no belo restaurante Rocco , que funciona no jantar com dj e espetacular culinária italiana. Amei o serviço, Super indico e vou voltar .
Overnattede 1 nat i februar 2024

10/10 Fremragende

ALFREDO

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfecta ubicación y de primera
Hotel perfecto en zona céntrica con los comercios y restaurantes muy cercanos . Muy elegante con un restaurant de primera .
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing hotel, in great location!
The staff was incredible, we stayed here for NYE and couldn't have had a better time. Rocco the restaurant attached is also fantastic. Location is also amazing!
Overnattede 3 nætter i december 2023

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2023

8/10 Udmærket

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A good hotel in all respects with an outstanding restaurant.
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Jeffrey, Larchmont

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and nice rooms
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Candace

Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Steve

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property and nice location
Overnattede 5 nætter i september 2023

2/10 Forfærdeligt

Sohail

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible
Overnattede 4 nætter i august 2023

10/10 Fremragende

Gabrielle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Séjour incroyable! L’hôtel est beau, propre et la chambre très confortable. Le personnel est très attentionné. Le bar et restaurant sont incroyables!
Overnattede 3 nætter i august 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional hotel
The level of service started with emails a week before our arrival to finalize our transportation, sightseeing, and comfort requirements.
Overnattede 4 nætter i juli 2023

10/10 Fremragende

Linda

Overnattede 3 nætter i juli 2023

10/10 Fremragende

David, Boston

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was outstanding on every level from our room and the restaurant to the location. Bravo!!
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Hailey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent stay
Beautiful hotel with great service. We will definitely stay here again when in Lisbon. The hotel is also in a very walkable area. we never had to take an uber anywhere.
Overnattede 2 nætter i juni 2023

8/10 Udmærket

Delores

Overnattede 4 nætter i juni 2023

10/10 Fremragende

Tatiana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Impecável!
Atendimento impecável! Atenciosos antes mesmo da nossa chegada.
Overnattede 4 nætter i april 2023

10/10 Fremragende

Alex

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely neighborhood and great service, a very charming hotel.
Overnattede 3 nætter i februar 2023

10/10 Fremragende

Fiona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect city break hotel.
Great location, fabulous hotel.
Overnattede 3 nætter i januar 2023

10/10 Fremragende

Pierre

Overnattede 3 nætter i januar 2023

10/10 Fremragende

Nelia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very courteous knowledgeable and Place is clean.

10/10 Fremragende

Jocelyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The decor of the hotel is very elegant. The staff was extremely friendly and accommodating. The hotel is perfectly located to all of Lisbon’s famous attractions. I would definitely stay here again when I travel back.

10/10 Fremragende

Avraham

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Luxury with a cherry on top
A m a z i n g!
Overnattede 4 nætter i december 2022

10/10 Fremragende

Ignacio

Overnattede 1 nat i november 2022

10/10 Fremragende

DEREK

Overnattede 2 nætter i september 2022

10/10 Fremragende

deepak

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff and clean rooms
Overnattede 3 nætter i august 2022
Svar fra Tomas Potier den 9. sep. 2022
Dear Deepak,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Fremragende

Tayla

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Forget about the nice location and design (though they’re superb), it has the BEST shower! Restaurants are also great.
Overnattede 2 nætter i august 2022
Svar fra Tomas Potier den 9. sep. 2022
Dear Tayla,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Fremragende

Georges

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Fantastic
Overnattede 4 nætter i august 2022
Svar fra Tomas Potier den 9. sep. 2022
Dear Georgres,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Fremragende

Phoi Thi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy place
Wonderful ladies trip in lisbon. Great location. Service was amazing. Love the jo Malone products. Everyone was happy with the hotel. Bar and restaurants are super.
Overnattede 3 nætter i juli 2022
Svar fra Tomas Potier den 9. sep. 2022
Dear Phoi Thi,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Fremragende

Felix

Overnattede 2 nætter i juni 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2022

4/10 Dårligt

Sacha

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Small rooms, front desk staff is very helpful but cleaning crew is quite problematic. They knock on door while do no disturb is on. We got several calls to our room , some quite late for no reason speaking in Portuguese and hung up. Breakfast is terrible, coffee is very bad. This hotel has potential but they are not a 5 star yet
Overnattede 1 nat i april 2022
Svar fra Tomas Potier den 3. maj 2022
Dear Sacha, Thank you for taking the time to review your stay. We're sorry that we fell short of your expectations on this occasion. Please do let us know if your travels ever bring you our way as we would love to have you again. Kind regards, Tomás Potier The Ivens Hotel

4/10 Dårligt

Sacha

Rejste med familie
Synes godt om: Rengøring
Rooms are small, friendly staff at front desk but rest seems disorganized. Very frequent room disturbance from knocking when do not disturb sign is on, calling the room in error (5 times), and door banging in the hallway. Our room got flooded due to plumbing issue, we’re moved to downgraded room with no city view. And don’t serve capsule coffee to customer in a 5 star hotel
Overnattede 4 nætter i april 2022
Svar fra Tomas Potier den 3. maj 2022
Dear Sacha, Thank you for taking the time to review your stay. We're sorry that we fell short of your expectations on this occasion. Please do let us know if your travels ever bring you our way as we would love to have you again. Kind regards, Tomás Potier The Ivens Hotel

10/10 Fremragende

Espen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sentralt, flott Hotel med veldig gjestfrie personal
Overnattede 3 nætter i marts 2022
Svar fra Tomás den 30. mar. 2022
Dear Espen, Thank you for taking the time to review your stay! We hope you have enjoyed it and we hope to see you again soon! Kind regards, Tomás Potier The Ivens Hotel

8/10 Udmærket

Christopher

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel, though the rooms are small
Overnattede 4 nætter i marts 2022
Svar fra Tomás den 30. mar. 2022
Dear Christopher, Thank you for taking the time to review your stay! We hope you have enjoyed it and we hope to see you again soon! Kind regards, Tomás Potier The Ivens Hotel

10/10 Fremragende

Caio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muito recomendado!
Hotel incrível. Super bonito e bem decorado com atendimento impecável. Recomendo.
Overnattede 1 nat i februar 2022
Svar fra Tomás den 28. feb. 2022
Caro Caio, Muito obrigado pelo feedback e pelas palavras! Esperamos vê-lo no futuro outra vez! Cumprimentos, Tomás Potier The Ivens Hotel

10/10 Fremragende

Benedicto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We came to Lisbon for our honeymoon, and found the hospitality in Portugal to be top notch. The Ivens raised that bar even further. The staff were absolutely awesome and go out of their way to make you feel welcome and special, even remembering us by name. Housekeeping must clean the room at least 3 times a day, as it always felt like we had fresh towels being provided. As an added bonus, the location is awesome and you find yourself right in the middle of shops, bars, restaurants and the metro, comboio station Cais do Sodre. Could not recommend this hotel highly enough, and will most certainly only ever return here in the future. Antonio provided us with very personalised hospitality, and the stay at the Ivens will easily be our most memorable. If only all hotels could be like this!
Overnattede 8 nætter i februar 2022
Svar fra Tomas Potier den 22. feb. 2022
Dear Benedicto, Thank you so much for your review and for all the kind words. It was great to read your experience and that everyone in the hotel was able to leave such good impressions and good memories with you. Please do let us know if your travels ever bring you our way as we would love to have you with us again! Kind regards, Tomas Potier

10/10 Fremragende

Vivek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. Wonderful ambience . delicious food. Attentive staff
Overnattede 2 nætter i januar 2022
Svar fra Tomas Potier den 22. feb. 2022
Dear Vivek, Thank you for taking the time to review your stay with us! We're really happy to hear that you have enjoyed your time with us and we hope to have you with us again! Kind regards, Tomas Potier

10/10 Fremragende

Sam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Tomas Potier den 22. feb. 2022
Dear Sam, Thank you for the feedback! We hope you enjoyed your time with us and we hope to have you with us again soon! Kind regards, Tomás Potier

10/10 Fremragende

Brian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel- room was designed perfectly and was exceptionally clean. Loved the bar at Rocco- a must to start and/or end your night
Overnattede 2 nætter i januar 2022
Svar fra Tomas Potier den 22. feb. 2022
Dear Brian, Tank you for your feedback! It was great to see that you have enjoyed your stay and that you were able to indulge yourself at Rocco. Please do let us know if your travels ever bring you our way in the future again! Kind regards, Tomás Potier

10/10 Fremragende

humaid

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2022
Svar fra Tomás Potier den 22. feb. 2022
Dear Humaid, Thank you so much for your feedback. We hope you enjoyed your time with us and we hope to have the chance to have you with us again in the future! Kind regards, Tomás Potier

10/10 Fremragende

Ilana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The location was excellent, in walking distance to many shops, cafes and restaurants, as well as the river. There was a welcome glass of port and chocolate in my room when I arrived, and a lavender sachet next to my bed on my last night, which were both unexpected lovely surprises. The hotel staff was also very nice and helpful.
Overnattede 3 nætter i december 2021
Svar fra Tomás Potier den 22. feb. 2022
Dear Ilana, I hope this finds you well! Thank you so much for the kind words and we were so happy to read that you have enjoyed your time. We hope to see you again in the future! Thank you, Tomás Potier

10/10 Fremragende

Avraham

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Excellent service and simply impeccable!
Overnattede 2 nætter i december 2021
Svar fra Mariana Buisel den 7. dec. 2021
Good afternoon Avraham, Thank you for your kind feedback! It was great to have you with us and we hope you enjoyed exploring Lisbon. Kind regards, Mariana Buisel Operations Director

10/10 Fremragende

Brenda, Miami Beach

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing Experience! Beautiful Hotel, Super Clean, Great Location and the most Amazing Staff! We would definitely stay again at The Ivens Hotel when we go back to Lisbon!
Overnattede 2 nætter i november 2021
Svar fra Mariana Buisel den 3. dec. 2021
Good morning Brenda, Thank you so much for your kind review! We are really happy to hear you had a good time with us and we would love to have you back with us again soon! Kind regards, Mariana Buisel Operations Director

8/10 Udmærket

Joshua

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2021

4/10 Dårligt

christel

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Go for a drink, not to stay.
Reminds me of the Ian Schrager days of looks over function. Beautiful place, but slammed the cleaning lady against the closet because I opened the door and didnt know she was in there arranging. The bathroom has no place for toiletries you bring. Speaking of, they brought half of them day 2 and didn’t provide a complete set, lotion etc. on check in. The set up of the suit case is far away from the closet, there isn’t enough room to unpack everything if you are there for more than a 2 night stay, and everything just feels really cramped. Even though it’s November my room was always 22+ sometimes 23.5, and had to ask for help on that a few times. I had made a mistake on the reservation and had check in a day early. I booked 4 nights instead of 3. Most hotels will do you a solid on the courtesy removal if you stay multiple nights and they did not have to turn away guest, this wasn’t 100% occupied. They refused, so when I needed to extend my stay for 2 more nights I switched hotels. Staff was otherwise nice.
Overnattede 5 nætter i november 2021
Svar fra Mariana Buisel den 6. dec. 2021
Good morning Christel, Thank you for your feedback and for choosing to stay with us during your time in Lisbon! We would like to apologize for the issues you have faced during your time with us. It's certainly not the type of experience we strive to offer and we are sorry that we fell short of our goal on this occasion. . I have passed this review to our Housekeeping department for further training to be provided to avoid situations like this from happening again. We thank you as well for the comment about our staff and we are happy you have found our team to be helpfull and nice during your stay. We hope this didn't mar your stay in Lisbon and that you were able to enjoy our lovely city. If your travels ever bring you our way again we would love to have you again and show you the real Ivens experience so feel free to reach out to me personally. Thank you for your time and we hope to see you again! Kind regards, Mariana Buisel

10/10 Fremragende

Ashley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay in Lisbon
Super friendly staff and clean rooms! I love the overall aesthetic of the hotel as well the lobby is gorgeous and unique.
Overnattede 1 nat i oktober 2021
Svar fra Mariana Buisel den 3. dec. 2021
Good morning Ashley, Thank you so much for the kind message! t was great to hear that you have enjoyed your stay with us. We hope to see you soon! Kind regards, Mariana Buisel Operations Director

10/10 Fremragende

Sebastien

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2021