Dear Valued Guest Thank you very much for choosing InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your feedback with us. I am delighted to read that you did enjoy the comfort and facilities here in the hotel . Our main goal is to exceed our Guests’ expectations making each stay a memorable experience. It was a pleasure to have you as our Guest and we look forward to welcoming you again in a near future. Yours sincerely Area General Manager

Dear Eduardo, We are absolutely delighted to hear about your exceptional experience here at InterContinental Lisbon. Providing memorable service is what we aim to do, and we are thrilled that our staff went above and beyond to ensure a good stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable stay soon.Sincerely, Rita LopoDirector of Guest Experience

Dear Lidia, We are thrilled to hear that you enjoyed your stay at InterContinental Lisbon! Providing exceptional service and creating a welcoming atmosphere for our guests is always our priority. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back for another memorable stay in the near future!Sincerely, Rita LopoDirector of Guest Experience

Dear Arturo, Thank you for your kind review of your most recent stay with us! We are thrilled to hear that you had an excellent experience. Your satisfaction is our priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another memorable stay in the near future!Sincerely, Rita LopoDirector of Guest Experience

Dear Maurice, Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us at our five-star hotel. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Sincerely, Rita LopoDirector of Guest Experience

Dear Thomas, Thank you so much for your comments regarding your most recent stay with us. We are deeply sorry for the unpleasant experiences you encountered during your stay. Rest assured, we are actively addressing your feedback and are committed to providing prompt solutions. We apologize for any shortcomings in the service provided by our team and will ensure that all staff members. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future.Sincerely, Rita LopoDirector of Guest Experience

Dear Ramon, We are thrilled to hear that you had a memorable experience during your stay! Providing exceptional service and ensuring our guests are well-cared for is always our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another stay in the near future!Sincerely, Rita LopoDirector of Guest Experience

Dear YenPun, Thank you for taking the time to share your experience with our hotel and for your feedback regarding the bath towels. We apologize for any inconvenience caused and will promptly address this matter. Your input is invaluable as we strive to enhance our guests' experience.We hope to welcome you back soon for an improved stay.Sincerely, Rita LopoDirector of Guest Experience

Dear Mauricio, We are delighted to hear that you found our hotel to be in a good location and offered fair pricing. We strive to provide our guests with an exceptional experience that combines convenience with value. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Rita LopoDirector of Guest Experience

Dear Tarshia, We sincerely appreciate you taking the time to share your feedback of your most recent stay at InterContinental Lisbon. We strive to exceed the expectations of all our guests, and we regret to learn that your recent experience fell short of that standard. Your comments are invaluable to us as they provide insights into areas where we can improve. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service we are known for. Sincerely, Rita LopoDirector of Guest Experience

Dear Priya, Thank you for choosing to stay with us and for sharing your experience. We are pleased to hear that you enjoyed our central location, excellent condition, and helpful staff, especially Pedro from our restaurant. Your feedback regarding cleanliness is noted, and we apologize for any inconvenience caused. We appreciate your recommendation and hope to have the opportunity to welcome you back soon.Sincerely, Rita LopoDirector of Guest Experience

Dear Glenn, Thank you for taking the time to share your experience with us at InterContinental Lisbon. We are delighted to hear that you enjoyed our property and found our location convenient. Our team takes always strives in providing friendly and helpful service to all our guests.We appreciate your kind comments and look forward to welcoming you back for another memorable stay.Sincerely, Rita LopoDirector of Guest Experience

Dear Gustavo, Thank you for taking the time to share your experience with us at InterContinental Lisbon. We are delighted to hear that you enjoyed the views of the city from your room and found it spacious. Providing comfortable accommodations for families is one of our top priorities, and we are pleased to know that you enjoyed our pull-out bed for your daughter.Thank you so much for your kind words regarding the service of our staff.We look forward to welcoming you back for another memorable stay in the near futureSincerely, Rita LopoDirector of Guest Experience

Dear Brad, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our Intercontinental hotel and found our location to be excellent. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Sincerely, Rita LopoDirector of Guest Experience

Dear Abdallah, We are truly grateful for your outstanding rating and the time you took to share your experience with us. Providing exceptional service and ensuring our guests feel genuinely valued is our goal. We are committed to maintaining the high standards that earned us your praise and eagerly anticipate the opportunity to welcome you back for another memorable stay.Sincerely, Rita LopoDirector of Guest Experience

Dear Abdullah, Thank you for taking the time to share your feedback of your most recent stay at InterContinental Lisbon. We appreciate your input regarding the need for renovations. We continuously strive to enhance our facilities and services to ensure our guests have a comfortable and enjoyable stay. Your comments will be shared with our management team for consideration as we plan for future improvements. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future. If you have any further concerns or suggestions, please do not hesitate to contact us directly.Sincerely, Francisco LopesGuest Experience Agent

Dear Wen, Thank you so very much for taking the time to share your experience with us! We are thrilled to hear that you had such a wondeful stay at InterContinental Lisbon. Providing exceptional service and ensuring our guests' satisfaction is our priority, and it's great to know that we were able to meet your expectations. We look forward to welcoming you back in the near future. Sincerely, Rita LopoDirector of Guest Experience

Dear Adam, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you had such a fantastic stay at InterContinental Lisbon. Providing exceptional service and ensuring our guests' satisfaction is our priority, and it's great to know that we were able to meet your expectations. We look forward to welcoming you back in the near future. Sincerely, Rita LopoDirector of Guest Experience

Dear Abraham, Thank you very much for your kind review! We are thrilled to hear that you had such a wonderful experience during your stay at InterContinental Lisbon. It's fantastic to know that you found our location to be ideal, offering proximity to the city center while maintaining a peaceful ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to hear that our concierge, reception, and door staff made a positive impression on you. We truly appreciate your recommendation and hope to welcome you back in the near future.Sincerely, Rita LopoDirector of Guest Experience

Dear ZIH-HANThank you for sharing your delightful experience with us! We are thrilled to hear that you enjoyed your stay and found our breakfast offerings and team to be exceptionally pleasant. It's heartwarming to know that our staff's assistance with your rental car and luggage made your experience even more memorable. We are delighted to have met your expectations. We look forward to welcoming you back in the near future.Sincerely,Rita LopoDirector of Guest Experience

Dear Steven, Thank you for taking the time to share your feedback! We are thrilled to hear that you had such a wonderful experience during your stay with us. Delivering exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back in the near future.Sincerely, Rita LopoDirector of Guest Experience

Cara Camila, Obrigado por partilhar o seu feedback sobre a sua mais recente estadia no InterContinental Lisbon. Ficamos muito satisfeitos por saber que teve uma excelente experiência. Assegurar um serviço rápido e atencioso é uma prioridade para nós. Estamos muito contentes por ter gostado do nosso maravilhoso pequeno-almoço. Esperamos recebê-la de volta para outra estadia excecional no futuro.Atenciosamente, Rita LopoDirector of Guest Experience

Dear Mathieu, Thank you very much for taking the time to share your feedback of your most recent stay at InterContinental Lisbon. We are delighted to hear that you enjoyed your stay, in particular our breakfast and staff. Providing exceptional service is our top priority, and we are thrilled that you had a positive experience with us. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Rita LopoDirector of Guest Experience

Dear Guest,I hope this message finds you well. I would like to express our sincere apologies for the less-than-pleasant experience you encountered during your recent stay with us. Your feedback is invaluable to us as it highlights areas that need our immediate attention and improvement.I am truly sorry to hear about the issues you faced. Such problems are not in line with our usual standards, and we understand the inconvenience this caused you. Please be assured that we have taken your comments seriously, and our team is working diligently to rectify the issue promptly.I am also disheartened to learn that you found our staff to be poorly trained and the overall management lacking. This is certainly not the level of service we strive to provide, and we will be reviewing our training to ensure our team consistently delivers a high standard of service to all our guests.Your feedback is crucial in our commitment to continuous improvement. Rest assured that we are addressing these concerns internally to prevent a recurrence and to enhance the overall experience for our guests.We would appreciate an opportunity to regain your trust. Please feel free to reply to this email or contact us directly, and we will be more than happy to assist you.Thank you for bringing these matters to our attention. We value your feedback and sincerely apologize for any inconvenience caused during your stay. We look forward to the possibility of welcoming you back to showcase the true standard of service we aim to provide.Warm regards,João RochaGuest Service Experience ManagerInterContinental Lisbon