Udendørsområde

Anmeldelser af Microtel Inn by Wyndham Albany Airport

2 out of 5
Microtel Inn by Wyndham Albany Airport
7 Rensselaer Ave, Latham, NY

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 366 af i alt 1011 anmeldelser" "
Bedømmelse på 8 − Udmærket. 298 af i alt 1011 anmeldelser" "
Bedømmelse på 6 − Okay. 182 af i alt 1011 anmeldelser" "
Bedømmelse på 4 − Dårligt. 88 af i alt 1011 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 77 af i alt 1011 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,0/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

mathieu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel for the price
Overnattede 1 nat i maj 2024

10/10 Fremragende

Avis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice, clean, kept-up property with laundry, big refrigerator and clean linens, and good beds.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Ganggang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
good
Overnattede 1 nat i maj 2024

6/10 Okay

Thania, Bronx

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I DID LIKE A SMALL REFRIDERATOR IN THE ROOMS
Overnattede 2 nætter i maj 2024

10/10 Fremragende

terence

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very accommodating
Overnattede 1 nat i maj 2024

6/10 Okay

Charles

Synes godt om: Rengøring, service og personale
I just had a room with a very noisy air conditioning unit that sounds like an overloaded washing machine. The hotel feels a little dated as well.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 24. maj 2024
Dear Charles,We apologize for the inconvenience caused by the noisy air conditioning unit and any feeling of datedness in our hotel. Your comfort is our priority, and we regret falling short of your expectations. Rest assured, we'll address the issue with the air conditioning unit promptly to ensure a more peaceful stay for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Udmærket

Gopinath

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 23. maj 2024
Dear Gopinath,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

6/10 Okay

Cassidy

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 21. maj 2024
Dear Cassidy,Thank you for taking the time to leave a rating on your stay at our hotel. We value your feedback and are committed to improving. If there is anything specific we can do to enhance your experience and bring our guest satisfaction score from 3 to 5, please let us know. We appreciate your business and look forward to serving you better in the future.Sincerely, Hotel Manager

8/10 Udmærket

JAMIE

Rejste med partner
Synes godt om: Service og personale
A good place for a quick stop. We stay here before flying out of Albany. Property is just clean enough.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 20. maj 2024
Dear JAMIE,Thank you for choosing us for your quick stop before flying out of Albany. We're pleased to hear that you found our property to be clean enough for your stay. We appreciate your feedback and hope to welcome you back for another convenient and comfortable stay in the future!Sincerely, Hotel Manager

8/10 Udmærket

stephane

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
déjeuner terrible pas grand chose a manger 2 ieme fois a cette hotel deux fois déjeuner terrible
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 20. maj 2024
Dear Stephane,We're truly sorry to hear that you had a disappointing experience with our lunch offerings during your recent visits. Your feedback is important to us, and we apologize for falling short of your expectations not just once, but twice. Rest assured, we'll be reviewing our lunch options and service to ensure that we provide a more satisfying experience in the future. We hope you'll consider giving us another chance to exceed your expectations during your next visit.Sincerely, Hotel Manager

10/10 Fremragende

Michael J

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was fine but on an unattractive side street.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 20. maj 2024
Dear Michael J,Thank you for your feedback. We're glad to hear that you found our hotel satisfactory. We understand that the location might not be ideal for everyone, but we strive to make up for it with our excellent service and amenities. We appreciate your input and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Forfærdeligt

Tracy

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The water coming from the faucet was brown and clearly this was a migrant hotel as there were little kids running all over the hotel unsupervised, like the live there. People pay for a hotel and should feel comfortable and safe, this was not a comfortable place to stay. When I addressed the water- bringing a class down to show, the front desk didn't really care that it was brown and just said they would call maintenance.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 20. maj 2024
Dear Tracy,We're deeply sorry to hear about the issues you experienced during your stay. Providing a safe and comfortable environment for all our guests is our top priority, and we sincerely apologize for falling short of your expectations. The condition of the water and the presence of unsupervised children are unacceptable, and we understand how distressing this must have been for you. We take incidents like these very seriously, and we will be investigating the matter thoroughly to ensure that appropriate measures are taken to address these concerns and prevent them from happening again in the future. Please know that your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We will take immediate action to rectify the situation and make the necessary improvements to ensure that all our guests feel comfortable and safe during their stay. We sincerely apologize for the inconvenience and distress caused, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely, Hotel Manager

4/10 Dårligt

Gail

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was just ok, did have a fridge but the that was it. I didn’t use hair dryer because it had something brown on the cord, gross!! They never came in to change the towels or make the bed. Plenty of parking, they even allow junk cars to park there. Apparently someone jumped or was pushed out a second floor room, there was blood down the side of the building and after three days the window was still broken out. The room key’s continually stopped working. They apparently don’t mind renting to young people for parties. Would I recommend this place? NO !!
Overnattede 3 nætter i maj 2024
Svar fra Hotel Manager den 21. maj 2024
Dear Gail,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager

8/10 Udmærket

Christie

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 17. maj 2024
Dear Chirstie,Thank you for your positive rating! We're pleased to hear that you had an enjoyable stay. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Udmærket

Gerald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
About as expected for the low price. Convenient location for our needs. Glad to see they are replacing the carpeting. Nothing really bad or wrong.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 14. maj 2024
Dear Gerald,Thank you for your feedback! We're glad to hear our hotel met your expectations and that you found our location convenient for your needs. We appreciate your understanding as we work on replacing the carpeting to enhance our guest's experience. We hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 Okay

Elizabeth, Villa Park

Rejste med partner
This hotel has seen better days
Overnattede 2 nætter i maj 2024
Svar fra Hotel Manager den 13. maj 2024
Dear Elizabeth,We appreciate your feedback and apologize for any inconvenience caused. Rest assured, we're constantly striving to improve our facilities to provide a better experience for our guests. Your comments will be taken into consideration as we work towards enhancing our services. We hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Fremragende

Georgette

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I liked that it was so easy to register and the girl at the desk was very helpful
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 13. maj 2024
Dear Georgette,Thank you for your positive feedback! We're delighted to hear that your check-in process was smooth and that our staff provided helpful assistance. Your satisfaction is our top priority, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 23. maj 2024
Dear Paul,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Forfærdeligt

Eric

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me and my wife came to stay here for a night and it is absolutely nothing like the photos. The room reeked of mold, cigarettes, and urine upon just opening the door. There were contents in the toilet and stains on the bed and the “sofa” on the window. We went down to get a refund without unpacking anything, the front desk agent was patient and understanding. He offered another room that mimicked the dirtiness of the last room. Coincidentally another person came down saying her husband had just killed a ROACH in the room. We were quickly refunded, and we relocated right after. Save yourself the time!
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 13. maj 2024
Dear Eric,We deeply apologize for the unacceptable conditions you encountered during your stay. This does not reflect the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate improvement. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

diane

Synes godt om: Service og personale
Synes ikke om: Rengøring
Pour une nuit, en passant.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 11. maj 2024
Dear Diane,Thank you for choosing to spend your night with us! We're glad that even for a short stay, you found our service to be exceptional. Should your travels bring you back our way, we'd be delighted to host you again for another comfortable and enjoyable experience. Safe travels!Sincerely, Hotel Manager

10/10 Fremragende

Christine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bon service . Proximité de l’autoroute donc facilité pour reprendre la route .Bon prix et personnel efficace
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 10. maj 2024
Dear Christine,Thank you for your positive feedback! We're delighted to hear that you enjoyed our good service, convenient location near the highway, reasonable pricing, and efficient staff. Providing a seamless experience for our guests is our priority, and we're glad that we met your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and clean, comfortable rooms
Overnattede 2 nætter i april 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Leo,Thank you for your kind words! We're delighted to hear that you found our staff great and our rooms clean and comfortable. Providing exceptional service and accommodations is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 2 nætter i april 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Guest,Thanks for your kind comment. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable and clean rooms
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Guest,We're thrilled to hear that you found our rooms comfortable and clean! Ensuring a comfortable and welcoming environment is our top priority, and we're delighted that we succeeded in providing that for you. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Leo,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a pleasant stay, good rooms and great staff.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Leo,Greetings! We're delighted to hear that you consistently enjoy your stay with us! Providing comfortable rooms and excellent service from our staff is what we strive for, and we're thrilled to know that we've met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another pleasant stay soon!Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice stay, good rooms, and fantastic staff.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Leo,Thank you for your review! We're glad to hear that you had a nice stay and found our rooms to be good. It's also wonderful to know that our staff had a positive impact on your experience. We strive to provide exceptional service and create a welcoming atmosphere for all our guests. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another fantastic stay. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Fremragende

Nancy P.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
😊
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Nancy P,We are thrilled to hear that you had a pleasant stay with us and appreciate your kind feedback. Our goal is to create a welcoming and comfortable environment for all of our guests, and it brings us great joy to know that we were able to achieve this during your visit. Your positive comments encourage us to continue working hard to deliver exceptional experiences for each and every guest. We would be honored to have you as our guest again in the near future and appreciate your continued support. Thank you for choosing our hotel!Sincerely, Hotel Manager

8/10 Udmærket

Carole

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Bien
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 7. maj 2024
Dear Carole,Thank you for your overall positive rating! We're glad to hear that you had a good experience with us. If there's anything specific that we can do to earn a 5/5 rating next time, please let us know. We value your feedback and appreciate your support. We hope to have the opportunity to serve you again in the future and provide you with an even better experience. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Udmærket

niranjan

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lot of safe parking. Adjacent gas station. Easy access to highway. Excellent customer service with good morning breakfast.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 8. maj 2024
Dear Niranjan,Hello! We're thrilled to hear about your positive experience! Providing ample parking, convenient amenities like the adjacent gas station, and easy access to the highway are all part of our commitment to guest satisfaction. We're delighted that you enjoyed our excellent customer service and morning breakfast. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Hui

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The breakfast was very poor.
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 7. maj 2024
Dear Hui,We apologize that our breakfast did not meet your expectations during your stay. Your feedback is valuable to us as we continually strive to improve our services. We will take your comments into consideration and work on enhancing our breakfast offerings to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying experience.Sincerely, Hotel Manager

8/10 Udmærket

Gerald

Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 15. maj 2024
Dear Gerald,Thank you for your feedback and for rating your experience with us as 4/5. We're glad to hear that overall, you had a positive stay with us. If there's anything specific that we could have done better to make it a 5/5 experience, please feel free to let us know. We always strive to improve and provide the best service possible. We value your patronage and hope to have the opportunity to serve you again in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

6/10 Okay

YAJAIRA, WESTFIELD

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes ikke om: Faciliteter
It’s ok
Overnattede 1 nat i maj 2024
Svar fra Hotel Manager den 6. maj 2024
Dear YAJAIRA,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Fremragende

Krystal

Overnattede 3 nætter i marts 2024

10/10 Fremragende

Krystal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay that doesnt break the bank.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 6. maj 2024
Dear Krystal,We're thrilled to hear that you found our place to be great value for money! Providing affordable yet comfortable accommodations is important to us, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another budget-friendly stay in the future!Sincerely, Hotel Manager

8/10 Udmærket

Owen

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice, clean stay for my pup and me. Noise travels pretty well between the rooms so I would bring something for ambient noise next stay. Would stay again.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 3. maj 2024
Dear Owen,Thank you for your review! We're delighted to hear that you and your furry friend enjoyed a pleasant stay with us. We appreciate your feedback regarding noise, and we'll work to enhance our soundproofing for a more peaceful experience. We look forward to welcoming you both back again soon!Sincerely, Hotel Manager

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean rooms and friendly staff.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 2. maj 2024
Dear Leo,Hello! We're thrilled to hear that you enjoyed our clean rooms and friendly staff! Providing a comfortable and welcoming environment is important to us, and we're glad we could meet your expectations. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Fremragende

Avis

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean and affordable.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 30. apr. 2024
Dear Avis,Thank you for your review! We're thrilled to hear that you had a pleasant stay with us and that you found our accommodations to be nice, clean, and affordable. Providing great value for our guests is important to us, and we're delighted that we succeeded in meeting your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Fremragende

Suzette

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Manque d'entretien
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 29. apr. 2024
Dear Suzette,Thank you for your feedback. We apologize for any inconvenience caused by a lack of maintenance. Your input is valuable, and we'll address this promptly to ensure a better experience for our guests. If there are any specific areas you feel need attention, please let us know. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

8/10 Udmærket

Karen

Rejste med partner
Synes godt om: Service og personale, faciliteter
It seemed like a hotel that people can stay monthly, Almost like a residential.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 29. apr. 2024
Dear Karen,Thank you for sharing your feedback. We appreciate your rating and perspective. We understand your observation about the hotel having a residential vibe, and we'll consider this as we continue to improve our guest experience. If there are any specific areas where you feel we can enhance our services or amenities, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

nancy

Rejste med familie, Rejste med familie og småbørn
Room was clean, hallways could have been cleaner. Breakfast was very limited.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 29. apr. 2024
Dear Nancy,Thank you for sharing your experience with us. We're pleased to hear that you found your room clean. We apologize for any inconvenience caused by the cleanliness of the hallways and the limited breakfast options. Your feedback is valuable, and we'll address these areas to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 Udmærket

Bradley

Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 18. maj 2024
Dear Bradley,Thank you for your feedback. We appreciate your rating and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please let us know. We look forward to welcoming you back and providing an even better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jean

Rejste med partner
Hotel pour passer une nuit...pas plus!!
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 26. apr. 2024
Dear Jean,We are sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will strive to improve our service to provide a more pleasant experience for our customers. If you have any specific concerns you would like to share, please do not hesitate to contact us directly. Thanks for your feedback.Sincerely, Hotel Manager

4/10 Dårligt

Michele, St. George

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room was not cleaned. We were given another room. Cold water did not work in bathroom sink. Breakfast is terrible
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 25. apr. 2024
Dear Michele,We apologize for the unsatisfactory experience you had during your stay. It's unfortunate to hear that your room was not cleaned and that you encountered issues with the cold water in the bathroom sink. Additionally, we're sorry to hear that the breakfast did not meet your expectations. We take these concerns seriously and will address them with our housekeeping and maintenance teams to ensure that such issues are promptly resolved. We appreciate your feedback and will work to make improvements in these areas. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Forfærdeligt

ERIN

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tried contacting them to get my money back as I had an emergency and could not stay there for the night. Very unprofessional people and need to contact them again to get my refund back as I bought insurance.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 25. apr. 2024
Dear ERIN,Thank you for your stay and for sharing your feedback. We're disappointed to hear about your experience. Please know that we take your concerns seriously and are committed to resolving them promptly. Your patience and understanding are greatly appreciated. Feel free to reach out to us at any time.Sincerely, Hotel Manager

8/10 Udmærket

nancy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Staff was very nice and kind.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 29. apr. 2024
Dear Nancy,Thank you for your positive feedback! We're delighted to hear that our staff made a positive impression on your stay with their kindness and helpfulness. If there's anything else we can do to enhance your experience and earn that extra star next time, please feel free to let us know. We appreciate your support and look forward to welcoming you back!Sincerely, Hotel Manager

6/10 Okay

Heidi, Chelmsford

Rejste med familie
Synes godt om: Rengøring
Basic no frills hotel. Great for a one night stay while traveling. Beds were comfortable.
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 19. apr. 2024
Dear Heidi,Thank you for your feedback. We're glad to hear that our hotel suited your needs for a one-night stay while traveling. While we aim to provide a comfortable experience, we'll take your comments into consideration to see how we can improve and possibly add some additional amenities in the future. We appreciate your input and hope to have the opportunity to welcome you back again.Sincerely, Hotel Manager

6/10 Okay

faye

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Perfect for an affordable late night stay near the airport hotel is dated but staff were lovely
Overnattede 1 nat i april 2024
Svar fra Hotel Manager den 19. apr. 2024
Dear Faye,Thank you for your review. We're glad to hear that our hotel provided you with an affordable option for a late-night stay near the airport. While we understand that our property may be dated, we're pleased that our staff made a positive impression on you. Your feedback is valuable to us, and we'll use it to continue improving our services. We hope to welcome you back in the future for another pleasant stay.Sincerely, Hotel Manager

10/10 Fremragende

Cosme

Overnattede 2 nætter i april 2024
Svar fra Hotel Manager den 9. maj 2024
Dear Cosme,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we're delighted that we met your expectations. We appreciate you choosing us for your stay and hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

10/10 Fremragende

Aliah

Overnattede 2 nætter i april 2024
Svar fra Hotel Manager den 22. apr. 2024
Dear Aliah,Thank you for your incredibly generous perfect rating! We are truly honored and thrilled to hear that you had such an exceptional experience during your stay with us. It's guests like you who inspire us to continuously strive for excellence and deliver outstanding service. Your feedback motivates our team to maintain the highest standards and provide memorable stays for all our guests. We look forward to welcoming you back in the future and ensuring your next visit is equally remarkable.Sincerely, Hotel Manager