Tæt på stranden

Anmeldelser af Relaxia Olivina

4 out of 5
Relaxia Olivina
Calle Grecia, 11, Puerto del Carmen, Tías, Lanzarote

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 139 af i alt 440 anmeldelser" "
Bedømmelse på 8 − Udmærket. 220 af i alt 440 anmeldelser" "
Bedømmelse på 6 − Okay. 53 af i alt 440 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 440 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 440 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxia set mad danske øjne.
Du får hvad du betaler for, vi trængte til en ferie hvor vi ikke skulle tænke over næste måltid og hvornår..stedet tilbyder et meget fint udvalg af mad hvor alle kan finde noget de kan lide..desuden har de underholdning, stille pools, baby pools osv...hvis du trænger til ikke at skulle tænke for meget og bare slappe af, får du mere for pengene end jeg regnede med, desuden er der masser af steder at spise i nærheden hvor vi gik ud hvis vi trængte til noget andet, som jeg regnede på det i forhold til et tilsvarende hotel skulle du spise på stedet 3 gange for at forskellen var tjent ind, det gjorde vi så rigeligt.. Vi havde 2 tekniske problemer på værelset der kom en og lavede det med det samme. Stedet er et godt udgangspunkt for ture, vi lejede bil og ingen problemer med at parkere. Der er 2 store poolområder og hotellet er meget stort, vi foretrak et stille område og fik det, men kunne være smart at hvis man kunne ønske, tæt på baren, tæt på poolen, rolige omgivelser osv..
Overnattede 7 nætter i februar 2022
Svar fra Relaxia Olivina team den 13. mar. 2022
Dear Sir/madam, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. We trust you have taken away special memories and very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team

8/10 Udmærket

Ida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i januar 2019
Svar fra Relaxia Team den 27. jan. 2019
Gracias. Thanks. Danke Merci Grazie

8/10 Udmærket

Anette, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super sød og venlig service på hele hotellet. Lækker mad fra buffet og friske råvarer. Rent på værelset og generelt på hotellet. Der var stort set kun ældre mennesker og par over 60 år, så hotellet henvender sig måske ikke rigtig til yngre. 300 m til strand og havnepromenade med butikker og tæt på lufthavnen

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
god beliggenhed 4-5 min fra stranden
Vi var af sted den sidste uge af februar og det er jo ikke hotellets skyld af det blæste kraftigt hver eneste dag. Selv om det var 20 grader føltes det som 14 om dagen og 6-8 om aftenen. Desværre var døre og vinduer meget utætte i hotellejligheden og det blæste og peb ind. Et godt råd er derfor: sørg for at have varmt tøj med til ophold på værelset som ingen opvarmnings-muligheder har. Alt andet ved lejligheden var fint. Dejlige poolområder hvor især det ene havde mange muligheder for at ligge i læ for vinden. Aftenunderholdningen var god. Der var noget for enhver smag og vi blev godt underholdt de fleste aftener og fik os også nogle gode grin ind imellem. Maden var fin, stort udvalg - morgenmaden suveræn med bl.a. godt brød. Dog kunne kød og fisk måske godt varieres lidt mere til frokost og aften, men okay Mens vi var der, blev det muligt at købe internet der også kunne bruges på værelset. En enhed til 20 Euro for en uge. Derudover kunne man frit benytte 30 minutters gratis internet i receptionen dagligt.

8/10 Udmærket

Millie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel, have no complaints at all.
Overnattede 11 nætter i november 2023
Svar fra Relaxia Olivina team den 30. dec. 2023
Dear Guest,Many thanks for taking the time to write your kind review, following your recent stay at the Relaxia Olivina hotel.We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

8/10 Udmærket

Jacquelynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sept holiday
Fabulous holiday, room very comfortable and clean, air con not so good but ok, could do with a bit of a face lift, staff all very friendly, will be going back.
Overnattede 7 nætter i september 2023
Svar fra Relaxia Olivina team den 14. sep. 2023
Dear Jacquelynn,Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel.We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations.Once again, thank you for your feedback. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit.With best wishesRelaxia Olivina team

8/10 Udmærket

RICHARD

Synes godt om: Rengøring
The pics don’t look like the hotel rooms. Rooms are very dated and old fashioned with carpet in the room. Cheap with all inclusive tho and lots of food too pick. Good size pool and lots of sun beds and location is good near shops & beach
Overnattede 4 nætter i maj 2023
Svar fra Relaxia Olivina team den 2. jun. 2023
Dear Richard,Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us.We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services.On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you appreciated the pool areas, as well as the ideal location, not far away from the main avenue.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

8/10 Udmærket

Anna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
3 pools, lots of space and no shortage of loungers. Amenities around each pool area Staff polite and friendly
Overnattede 4 nætter i marts 2023
Svar fra Relaxia Olivina team den 16. mar. 2023
Dear Anna,Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are glad to hear we were able to live up to your expectations.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

6/10 Okay

Vikas

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2023
Svar fra Relaxia Olivina team den 16. mar. 2023
Dear Vikas,Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are glad to hear we were able to live up to your expectations.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

10/10 Fremragende

MT

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Brilliant week..thank you!
We went as part of a group of 12 to celebrate a birthday. Wow..we were spoiled. Fabulous friendly staff who couldnt do enough for us. Brilliant facilities, lots of food & drink selection & great location near main bars, restaurants & beach.
Overnattede 7 nætter i november 2022
Svar fra Relaxia Olivina team den 27. nov. 2022
Dear Guest,Many thanks for taking the time to write such a wonderful review; we thoroughly appreciate your compliments.From the ideal location to the excellent staff levels and food selection. It’s a pleasure to read you enjoyed your time with us and we were able to live up to your expectations.We trust you have taken away special memories and very much hope to have the opportunity to welcome you back on a future visit.With best wishesRelaxia Olivina team

8/10 Udmærket

Maxim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place To Relax, it is a old place with old stuff and old people, but is is ok
Overnattede 6 nætter i september 2022
Svar fra Relaxia Olivina team den 24. sep. 2022
Dear Guest,Many thanks for taking the time to write your review, following your recent stay at the Relaxion Olivina hotel.We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

4/10 Dårligt

Ann

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We had a ground floor room. Our patio door didn't lock when we arrived on the Monday. We reported it straight away then again later on that day it took until Thursday to get it fixed despite reporting it twice/three times each day. We had to stay around our pool as we didn't want to leave our apartment unlocked and had the expense of hiring a safe. There was a small bar at our pool with soft drinks, water, beer and wine but it was switched off and all covered up so we had to take it in turn to go accross the road to even get a drink of water. There was only one main bar and the spirits were cheap and nasty. This is definitely not a 4* hotel
Overnattede 7 nætter i august 2022
Svar fra Relaxia Olivina team den 9. sep. 2022
Dear Ann,Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us.We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels.SincerelyRelaxia Olvina team

8/10 Udmærket

Céline

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i februar 2022

10/10 Fremragende

Pete

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a fabulous hotel - location was great, a lovely short walk to the shops and bars. Food was amazing, plenty of choice. We found the hotel to be very clean and felt covid safe. Entertainment was great for this time of year. We will be returning most definitely! Thank you Relaxina Olivina for a great holiday!
Overnattede 6 nætter i januar 2022
Svar fra Relaxia Olivina team den 13. mar. 2022
Dear Sir/madam, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Once again thank you for your feedback. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit. With best wishes Relaxia Olivina team

2/10 Forfærdeligt

Christopher

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The property is extremely dated, I would think last decorated in the early '80s. There is little to no amenities along with a budget troff style buffet daily, as part of their 'all inclusive' package.
Overnattede 6 nætter i december 2021
Svar fra Relaxia Olivina team den 13. jan. 2022
Dear Christopher, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels. Sincerely Relaxia Olivina team

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel needs refurb
Rooms are old and many don’t have a/c, reception team are quite grumpy too.
Overnattede 12 nætter i august 2020
Svar fra Relaxia Olivina den 10. sep. 2020
Thank you very much for sharing your opinion. We certainly only have, at the moment, in the rooms of the main building. Family rooms have ceiling fans. You will be happy to know that we are working on renovating all the facilities. We hope you can come back and check it out. Best regards

10/10 Fremragende

julia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
excellent customer service
Loved our 10 day holiday. Excellent food and range of drinks the entire stay. Lovely quiet resort and beautiful beach 10 mins walk. All staff were excellent in customer service and managed remarkably in spite of Covid restrictions. No Air-con option in our room and it did get very hot at night. Ceiling fan only made very slight difference. Can hire fans from reception. Special thanks to Urska on reception. We will defiantly return and recommend you family and friends
Overnattede 10 nætter i august 2020
Svar fra Relaxia Olivina den 9. sep. 2020
Thanks a lot We hope to see you soon We´ll be waiting for you

10/10 Fremragende

MARIA CRISTINA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2020
Svar fra Relaxia Olivina den 9. sep. 2020
Muchas gracias Esperamos poder volver verte un saludo del equipo Relaxia

8/10 Udmærket

DEBORAH

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great all inclusive hotel
Lovely clean hotel, staff very friendly. Food great, good selection. Nice cocktails. Entertainment was good with professional acts at least 3 nights per week. Overall a great all inclusive hotel
Overnattede 7 nætter i august 2020
Svar fra Relaxia Olivina den 2. sep. 2020
Many thanks We are happy to hear that you enjoyed your vacation with us. We hope to see you again soon. Greetings from the Relaxia Resorts team

10/10 Fremragende

Andria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2020
Svar fra Relaxia Olivina team den 11. mar. 2020
Dear de Andria, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your wonderful review. We look forward to welcoming you back on a future visit. Kind regards Relaxia Olivina team

6/10 Okay

Mercedes

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Necesita una reforma
El alojamiento necesita una reforma urgente, estaba limpio pero muy viejo todo, sofá, colchones, puertas...todo de hace muchos años.
Overnattede 4 nætter i februar 2020
Svar fra Equipo Relaxia Olivina den 5. mar. 2020
Estimada Mercedes, Le agradecemos sinceramente que haya elegido nuestro Hotel Relaxia Olivina para su reciente estancia en Lanzarote y por habernos hecho participes de sus impresiones acerca del trascurso de la misma entre nosotros. Lamentamos que su estancia no haya estado a la altura de sus expectativas, tenga por seguro que es sin duda nuestro objetivo principal superar siempre las expectativas de nuestros clientes y que apreciamos sinceramente sus comentarios y críticas constructivas, ya que suponen para nosotros una valiosa herramienta para mejorar la experiencia de nuestros clientes. Esperando nos ofrezca una nueva oportunidad de recuperar su confianza y darle la bienvenida de nuevo en nuestro establecimiento. Atentamente Equipo Relaxia Olivina

4/10 Dårligt

Koen

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2020
Svar fra Relaxia Olivina team den 5. mar. 2020
Dear Mr / Mrs de Koen, Thank you for your feedback and for choosing our Relaxia Olivina hotel for your stay in Lanzarote. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

6/10 Okay

Maria Nuria

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2020
Svar fra Equipo Relaxia Olivina den 26. feb. 2020
Estimada María Nuria, Ante todo, agradecerle su valoración y el haber elegido nuestro hotel Relaxia Olivina para su reciente estancia en Lanzarote. Esperando darle la bienvenida en un futuro próximo. Un cordial saludo Equipo Relaxia Olivina

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Ok but needs updating
Myself and mother have just returned from a short break at the hotel it was ok If you just need a base and are planning on going out of an evening but does require updating more 3 star than 4 , food was ok but very repetitive and entrainment was non existent at night . The pool area needs resurfacing but if want cheap and cheerful and are leaving the hotel of evening then it fits it’s purpose .
Overnattede 4 nætter i februar 2020
Svar fra Relaxia Olivina team den 14. feb. 2020
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. It’s certainly our aim to always exceed our guests’ expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion. We will be delighted to welcome you back to our Relaxia Olivina hotel, if you decide to honour us with a new visit. Sincerely Relaxia Olivina team

8/10 Udmærket

Nicoletta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ottima struttura
Posto pulito, letti comodi, piscina pulita. Nulla da dire anzi.... Sinceramente speravo qualcosa in più per il ristorante che logicamente è orientato maggiormente verso inglesi e tedeschi. Comunque soddisfatta aanche del personale e della gentilezza.
Overnattede 7 nætter i oktober 2019
Svar fra Relaxia Olivina team den 9. feb. 2020
Gentile Nicoletta, La ringraziamo innanzitutto per il suo tempo e la sua disponibilitá nel condividere la sua esperienza al Relaxia Olivina hotel. Leggiamo con estremo piacere il suo comento e sopra ogni cosa, siamo lieti abbia apprezzato la professionalità e la naturale predisposizione all’accoglienza che caratterizza tutto il nostro staff. Le possiamo assicurare che la più grande ricompensa per il nostro lavoro è data proprio delle Sue parole. Augurando di poterla accogliere nuovamente in futuro, le porgiamo i nostri più cordiali saluti. Relaxia Olivina team

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accueil à revoir sinon tres bien. Pourquoi rendre ce champ obligatoire ?
Overnattede 5 nætter i november 2019
Svar fra Équipe Relaxia Olivina den 30. nov. 2019
Cher Client, Nous tenons à vous remercier d’avoir pris le temps de nous faire part de vos impressions, suite à votre récent séjour dans notre établissement. Nous vous remercions de votre commentaire et sommes très sincèrement navrés que les prestations apportées n’aient pas été pleinement à la hauteur de vous attentes. Croyez que nous avons pour souci constant d’accroître la qualité de nos services et que nous sommes très sensibles aux retours de nos clients. Dans l’espoir de vous accueillir à nouveau et regagner votre confiance en nos services, lors d’un de vos prochains séjours. Cordialement Équipe Relaxia Olivina

8/10 Udmærket

Stephanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2019
Svar fra Relaxia OLivina team den 28. nov. 2019
Dear Stephanie, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your positive feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

8/10 Udmærket

Gareth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i november 2019
Svar fra Relaxia Olivina team den 28. nov. 2019
Dear Gareth, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your positive feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Correct mais le nettoyage des sol n'est pas vraiment fai
Overnattede 8 nætter i november 2019
Svar fra Équipe Relaxia Olivina den 21. nov. 2019
Cher Client, Nous tenons à vous remercier d’avoir pris le temps de nous faire part de vos impressions, suite à votre récent séjour dans notre établissement. Nous vous remercions de votre commentaire et sommes très sincèrement navrés que les prestations apportées n’aient pas été pleinement à la hauteur de vous attentes. Croyez que nous avons pour souci constant d’accroître la qualité de nos services et que nous sommes très sensibles aux retours de nos clients. Dans l’espoir de vous accueillir à nouveau et regagner votre confiance en nos services, lors d’un de vos prochains séjours. Cordialement Équipe Relaxia Olivina

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Very disappointed.
Not a 4star hotel. Needs updating. We requested a high floor yes we know any request is not guaranteed. What we were given was a low floor room next to reception and the thoroughfare to toilets and restaurant bar. We asked to be moved was told hotel full. Only room available was an apartment which we took. What we didn’t realise there was a delivery EVERY MORNING at 7.30. Reception staff not helpful.
Overnattede 7 nætter i november 2019
Svar fra Relaxia Olivina team den 14. nov. 2019
Dear Guest, Firstly, we want to take this opportunity to thank you for choosing once again our Relaxia Olivina hotel for your recent holiday in Lanzarote and for the time that you have taken out of your day to share your concerns relating to your stay in our hospitality. We greatly appreciated your feedback and are very sorry to read of your disappointment with the room we accommodated you. We allocate our rooms in accordance with the room type selected upon reservation and we would always be happy to show alternative rooms which maybe more suited to one’s preference. We are only sorry, that due to high occupancy during your stay we had very few rooms of the same category that we were able to offer you, please accept our sincere apologies. Moreover, we were very sorry to read such negative comments on our staff. Their full commitment is to ensure that our guests are feeling well looked after throughout their stay, is undoubtedly one of our main strengths and it is very disheartening to read that we were not able to assist you the way you were expecting us to. Again, we thank you for informing us of the inadequacies you experienced during your stay. Regaining your trust and faith in our hotel is very important to us and we certainly look forward to the opportunity of welcoming you back, if you decide to honour us with a new visit. Sincerely Relaxia Olivina team

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes ikke om: Faciliteter
I did not like reception because they did not give us the information to the questions we asked up on arrival. No water in swimming pool toilets, lack of food in the restaurant, very repetitive food and when some of it finishes they do not replace it. There is no information about towels changing in the bathroom, you have to ask for clean towels to be changed when needed.
Overnattede 7 nætter i november 2019
Svar fra Relaxia Olivina Team den 10. nov. 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels. Sincerely Relaxia Olivina team

8/10 Udmærket

Bruno, Invorio Italy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Niente di eccezionale. Sarebbe stato opportuno un ascesore di comunicazione tra camere e ristorane e piscina. Maggior rispetto delle norme esposte nel regolamento ,specie abbigliamento a cena.
Overnattede 7 nætter i oktober 2019
Svar fra Relaxia Olivina team den 21. nov. 2019
Gentile Bruno, La ringraziamo innanzitutto per il suo tempo e la sua disponibilitá nel condividere la sua esperienza al Relaxia Olivina hotel. Il nostro intento è sempre quello di poter far vivere ai nostri ospiti un’esperienza unica ed indimenticabile e ci dispiace sinceramente di non aver soddisfatto le sue aspettative e che la sua esperienza di soggiorno non sia stata pienamente di suo gradimento. Nella speranza di riaccoglierla presso la nostra struttura e di recuperare la sua fiducia nei nostri servizi, Cordiali saluti Relaxia Olivina team

8/10 Udmærket

Jonathan, Vinassan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
j'ai aimé le service et l'amabilité du personnel, le service all inclusive, je n'ai pas aimé que la piscine ne soit pas chauffé fin Octobre, mise en service que le 1 er Novembre (eau à - de 24 °) Etablissement propre mais vieillissant
Overnattede 7 nætter i oktober 2019
Svar fra Équipe Relaxia Olivina den 21. nov. 2019
Cher Jonathan, Nous tenons à vous remercier d’avoir pris le temps de nous faire part de vos impressions, suite à votre récent séjour dans notre établissement. Nous vous remercions de votre commentaire et sommes très sincèrement navrés que les prestations apportées n’aient pas été pleinement à la hauteur de vous attentes. Croyez que nous avons pour souci constant d’accroître la qualité de nos services et que nous sommes très sensibles aux retours de nos clients Toutefois nous sommes enchantés de lire que vous avez apprécié la propreté des installations; ainsi que la sympathie et service attentionné délivre pour tout notre personnel. Dans l’attente nous l’espérons de vous accueillir de nouveau au sein de notre hôtel et de regagner votre confiance lors d’un de vos prochains séjours. Cordialement Équipe Relaxia Olivina

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bella confortevole con belle piscine. Ottima sala da pranzo ma non mi è piaciuto l'uso delle tovagliette sui tavoli che non solo non vengono mai cambiate ma neanche disinfettate con uno spruzzino. Si limitano a togliere le briciole. Cibo vario e molto buono. Ci tornerò sicuramente
Overnattede 11 nætter i oktober 2019
Svar fra Relaxia Olivina team den 21. nov. 2019
Gentile Ospite, La ringraziamo innanzitutto per il suo tempo e la sua disponibilitá nel condividere la sua esperienza al Relaxia Olivina hotel. Il nostro intento è sempre quello di poter far vivere ai nostri ospiti un’esperienza unica ed indimenticabile e ci dispiace sinceramente di non aver soddisfatto le sue aspettative e che la sua esperienza di soggiorno non sia stata pienamente di suo gradimento. Apprezziamo altresì, le parole relative alla struttura e la varietá de la nostra proposta restorativa. Nel complesso, ci auguriamo che abbiate approfittato d’un gradevole soggiorno. In attesa di poterla ricevere nouvamente nel nostro albergo e ringraziandola per il tempo che ci ha dedicato,vi porgiamo i nostri migliori saluti. Relaxia Olivina team

4/10 Dårligt

Verificeret rejsende

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
E Sehr h Hotel Sehr renovierungsbedürftig Hotel
Overnattede 7 nætter i oktober 2019
Svar fra Relaxia Olivina team den 5. nov. 2019
Sehr geehrter Gast, wir bedanken uns für die Darstellung Ihrer persönlichen Eindrücke vom letzten Aufenthalt in unserem Relaxia Olivina Hotel. Es tut uns leid zu lesen, dass es uns bei Ihren Aufenthalt bei uns nicht gelungen ist Ihren Erwartungen zu entsprechen.Wir nehmen Ihre kritischen Anmerkungen sehr Ernst,die kommentare und Anregungen unserer Gäste sind für uns sehr wichtig um unsere angebotenen leistungen steigt zu verbessern. Wir hoffen sehr, dass Sie uns bei einer erneuten Reisen nach Lanzarote die Möglichkeit geben werden Sie erneut bei uns begrüssen zu können und hoffen Ihr Vertrauen in unser Haus dann wiederzustellen. Mit freundlichen Grüssen Relaxia Olivina team

8/10 Udmærket

Nikolay Sergeev

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
El personal muy amable. El hotel un poco viejo. Lo peor la comida - sin mucha variedad y muy seca.
Overnattede 8 nætter i oktober 2019
Svar fra Equipo Relaxia Olivina den 5. nov. 2019
Estimado Nikolav, Le agradecemos sinceramente que haya elegido nuestro Hotel Relaxia Olivina para su reciente estancia en Lanzarote y por habernos hecho participes de sus impresiones acerca del trascurso de la misma entre nosotros. Lamentamos que en algunos aspectos su estancia no haya estado a la altura de sus expectativas, tenga por seguro que es sin duda nuestro objetivo principal superar siempre las expectativas de nuestros clientes y que apreciamos sinceramente sus comentarios y críticas constructivas, ya suponen para nosotros una ayuda inestimable en nuestro afán de mejora continua. Una vez más gracias por su comentario y palabras de elogio hacia nuestro equipo, nos alegra saber que su amabilidad supuso una influencia positiva sobre su experiencia en general. Esperando nos ofrezca una nueva oportunidad de recuperar su confianza y darle la bienvenida de nuevo en nuestro establecimiento. Cordialmente Equipo Relaxia Olivina

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i oktober 2019
Svar fra Relaxia Olivina team den 28. nov. 2019
Dear Jessica, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your great feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The hotel and our room was in a good location close to pool and beach. Being close to the beach was a bonus. I was happy with the staff everyone including guests were lovely. As in the name of the hotel, it was indeed a relaxing place to be. Really happy. The biggest dissapointment is the room did not have AC. There was only a ceiling fan in the bedroom. Coming in from a hot day felt horrible. The bathroom did not have any fan or air being extracted so the bathroom was very warm all the time and especially after a shower was incredibly humid. Overrall the hotel is lovely and good people working there. Food veriety was good. Needed clearer labels on meats used in things like bolognase or meatball but the chef is always happy to help answer questions. Sadly at breakfast twice I saw a sausage or bacon piece fall in to the baked beans so isnt helpful maybe to have them so close if you are vegeterian. Overrall food was good. The staff working during meal times cleared up very kindly and were very helpful when asked a question. Always happy which is good to see.
Overnattede 4 nætter i oktober 2019
Svar fra Relaxia Olivina team den 3. nov. 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. We are however happy to hear, that overall you enjoyed your time with us and you appreciated the ideal location; as well as the varied food selection and excellent staff levels. We look forward to sharing your words of praise with all of them and very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team

8/10 Udmærket

Davide

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Not the best place to stay...
The position is good, 5 minutes away of walk from the ocean.Friendly staff at the reception while at the restaurant couple of times I had to clean and prepare the table myself because nobody was paying attention to us.The rooms are old, some refresh is absolutely required.No air condition.
Overnattede 3 nætter i oktober 2019
Svar fra Relaxia Olivina team den 3. nov. 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you appreciated the ideal location and staff levels. Our dedicated team takes great pride in not only meeting, but exceeding our guests’ expectations. Again, we thank you for informing us of the inadequacies you experienced during your stay. Regaining your trust and faith in our hotel is very important to us and we certainly look forward to the opportunity of welcoming you back, if you decide to honour us with a new visit. Sincerely Relaxia Olivina team

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i oktober 2019
Svar fra Relaxia Olivina team den 28. nov. 2019
Dear Guest, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your positive feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

10/10 Fremragende

Verificeret rejsende

Overnattede 7 nætter i maj 2019
Svar fra Relaxia Olivina team den 28. nov. 2019
Dear Guest, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your great feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent accomodation and amenities.Nice selection of food and beverages.Overall a great place to stay.Fantastic value for money,highly recommended.
Overnattede 4 nætter i september 2019
Svar fra Relaxia Olivina team den 3. nov. 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Thank you for your feedback and highly recommendation. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

8/10 Udmærket

Verificeret rejsende

Overnattede 4 nætter i september 2019
Svar fra Relaxia Team den 2. okt. 2019
Gracias. Thanks. Danke, Merci. Grazie

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring
El personal muy amable, pero la limpieza de las habitaciones muy mal.
Overnattede 1 nat i august 2019
Svar fra El equipo Relaxia den 29. aug. 2019
Muchas gracias Por valorar positivamente a nuestro personal y al servicio en general. Nos hubiera gustado haber podido comentar que problema tuvo con la limpieza y en la medida de nuestras posibilidades ofrecerles un mejor servicio Esperamos que puedan volver Por favor cualquier cosa no dude en contactarnos. Les esperamos Un saludo

4/10 Dårligt

Claudia

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
La habitación es la peor en la que me he quedado nunca, hay apartamentos de menor categoría con habitaciones mucho mejores, no sé cómo tiene un 4 estrellas imposible lo mire por donde lo mire. El complejo en sí no está mal, piscinas grandes y entornos limpios
Overnattede 2 nætter i august 2019
Svar fra Relaxia Team den 21. aug. 2019
Gracias por compartir su opinión Lamentamos no haber estado a la altura de sus expectativas Esperamos que pueda volver Por favor no dude en contactarnos si así lo desea Un saludo

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Lovely and clean; beautifully kept grounds. Great selection of food, including fresh salads every day. There could have been more choice for vegetarians by not mixing meat / fish into some of them, however.
Overnattede 7 nætter i juli 2019
Svar fra Relaxia Team den 16. jul. 2019
Thanks

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gusto todo en general pero lo que más me gustó fue el trato ,la amabilidad y la simpatia del personal del hotel. Sin ninguna duda volveremos.
Overnattede 7 nætter i juni 2019
Svar fra Equipo Relaxia den 16. jul. 2019
Gracias

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i juni 2019
Svar fra Relaxia Team den 18. jul. 2019
Thanks. Gracias. Danke, Grazie Merci

10/10 Fremragende

Darren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i juni 2019
Svar fra Relaxia Team den 6. jul. 2019
Gracias. Thanks. Danke, Merci. Grazie

8/10 Udmærket

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i juni 2019
Svar fra Relaxia Team den 6. jul. 2019
Gracias. Thanks. Danke, Merci. Grazie