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Anmeldelser af Holiday Inn Lancaster, an IHG Hotel

4 out of 5
Holiday Inn Lancaster, an IHG Hotel
Caton Road, Lancaster, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 348 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 368 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 141 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 88 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 59 af i alt 1004 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jacob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2019

8/10 Udmærket

Jorgen Orloff

Synes godt om: Rengøring, service og personale
God oplevelse.
Lidt slidt hotel som kan trænge til en opgradering. Venligt personale. Dejligt pool og gym område.
Overnattede 9 nætter i januar 2019

10/10 Fremragende

ruth

Overnattede 2 nætter i april 2024
Svar fra reception den 28. apr. 2024
Thank you for leaving us review

10/10 Fremragende

Balwinder

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and clean
Overnattede 2 nætter i marts 2024
Svar fra Holiday Inn Lancaster reception den 5. apr. 2024
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. Warm regards,Holiday Inn Lancaster reception

10/10 Fremragende

Oliver

Forretningsrejsende
Synes godt om: Rengøring, service og personale
The door frames shower areas need refurbishing
Overnattede 1 nat i marts 2024
Svar fra reception den 13. apr. 2024
Thank you for leaving us a review. We're sorry to hear that you experienced issues, we will use your feedback for improvement purposes.

4/10 Dårligt

Rohit

Synes godt om: Rengøring
Synes ikke om: Service og personale
The food was underwhelming for the premium prices, one of the room wasn’t even prepared for the guest arrival, staff wasn’t particularly welcoming, definitely understaffed. But the pool facilities were excellent.
Overnattede 1 nat i marts 2024
Svar fra reception den 13. apr. 2024
Thank you for leaving us a review. We're glad to hear that you enjoyed the pool facilities. We're sorry to hear that you experienced issues, we will use your feedback for improvement purposes.

6/10 Okay

Jane

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Abigail Reception team den 7. maj 2024
Dear Jane, Thank you for your feedback, so sorry your stay wasn't satisfactory, could you please let us know what we can improve on as we strive to be better as a hotel!

4/10 Dårligt

Nicola

Overnattede 1 nat i februar 2024
Svar fra Abigail Reception team den 7. maj 2024
Dear Nicola, So sorry your stay wasn't satisfactory, could you please let us know what we can improve on as we strive to be better as a hotel!

10/10 Fremragende

Ray

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Brian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff, nice rooms and very clean.
Friendly staff, nice rooms and very clean.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Bradley

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you have enjoyed your stay with us and look forward to welcoming you back to the hotel.

6/10 Okay

Kirsty

Rejste med familie
Not amazing. Not terrible.
Receptionist wasn’t the friendliest. Very monotone and uninterested in welcoming guests. No pleasantries from her whatsoever. Shower had mould around the fixtures. £29 for a rump steak and pepper corn sauce and it was very mediocre. One of My daughter’s chicken nuggets was rock solid in the middle. Deserts were nice, as was the breakfast. Food is massively overpriced though. Loved the pool and the staff in the leisure centre were lovely.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Adam

Overnattede 2 nætter i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you have enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Alex

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed our stay with us and look forward to welcoming you back to the hotel.

2/10 Forfærdeligt

Carol

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was good. Staff friendly and helpful. Needs a sweeper round the kerbside, absolutely filthy with dead leaves.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Garry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024

6/10 Okay

Jeremy

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
No chairs in room.
Generally okay, but had to ask for quite a few things I would expect to be in room, such as a plug socket next to bed, and chairs.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Michal

Overnattede 1 nat i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Alastair, Braintree

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Hannah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Alastair, Braintree

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good stay - went back a few days later for another night. Staff went out of there way to help me with something. All staff very polite and friendly.
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 Udmærket

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Gustavo

Overnattede 2 nætter i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 Udmærket

Alison

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 Udmærket

Matthew

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Henry

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

David

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were all helpful and professional. The room was very clean and very comfortable. The hotel food was all very good . This Holiday Inn is very dog friendly as well. We will definately be staying again.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Clark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel friendly staff
Great value for money if include dinner and breakfast for family of 4. Comfortable rooms with all amenities. We enjoyed having a swim and use of sauna/ steam room. Second time staying and would return again
Overnattede 1 nat i januar 2024

8/10 Udmærket

Felicity

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Jacuzzi and showers were not working in the Spa. Staff were friendly and good choice of breakfast.
Overnattede 1 nat i december 2023

10/10 Fremragende

Mahipal

Overnattede 1 nat i december 2023
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Enjoyed our stay facilities great easy to find location good for Lancaster would stay again
Overnattede 1 nat i december 2023

8/10 Udmærket

Mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

4/10 Dårligt

Tina

Rejste med partner
Synes ikke om: Rengøring
Great location off M6 and check in was good, but it’s basic at best. The food in restaurant is dreadful and almost inedible. Bed was comfortable, shower good but overall cleanliness poor. Armchairs horribly stained in bedroom. The breakfast was ok and plenty there. Won’t be rushing back.
Overnattede 1 nat i november 2023
Svar fra joseph den 21. nov. 2023
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

2/10 Forfærdeligt

Dorothy

Rejste med partner
Synes ikke om: Faciliteter
When we arrived the young man at reception was very nice, and very helpful. We had booked an accessible room, but asked for a walk in shower. I proceeded to check if we had been allocated a room with a walk in shower, and the young man stated that all the accessible rooms had a bath. I wasn’t told about this when I emailed the property after booking. He then proceeded to book us a room with a shower. The room seemed fine, although very dusty, which I don’t expect. We went down for dinner about 6.15 and were told to order our meal on the tablet on the table. My husband duly put our order through. We had a confirmation that our meal was ordered. About 45 minutes later we asked when our meal would be ready, and the young waiter told us that our order had not gone through, and proceeded to tell us that the tablet on our table had not been working earlier that day. He then brought us another tablet and told us we would have to put the order through again. We waited another 30 minutes and then I approached the young waiter again, who went to check if our meal was prepared. Ten minutes later we received our meal. After finishing our meal I asked another waitress if she could get me some decaf tea bags , as there none in my room. She came back 5 minutes later and said that they had no decaf teabags. Shocking for a large hotel group. As we left the dining room, the same waitress came running after us , stating that we hadn’t paid our bill, I stated that we had paid for our meals a
Overnattede 1 nat i november 2023
Svar fra Joseph den 15. nov. 2023
We take all reviews seriously and we will pass it on to the relevant departments Thank you for your review

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Patrycja den 12. nov. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

6/10 Okay

Anthony

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Shower drained really slow so you only get 2 minutes before it overflowed, tv only had bbc channels and was locked with a code so I couldn’t rescan. Reported to reception so should be sorted for the next person
Overnattede 11 nætter i oktober 2023
Svar fra Patrycja den 11. nov. 2023
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

8/10 Udmærket

Steven

Rejste med familie
Synes godt om: Rengøring
Good location
Overnattede 1 nat i november 2023
Svar fra Patrycja den 11. nov. 2023
Thank you for your review. We are glad you enjoyed your stay

10/10 Fremragende

Marco

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great large clean room, friendly staff and fantastic breakfast options
Overnattede 1 nat i november 2023
Svar fra Patrycja den 5. nov. 2023
Thank you for your review. We are very happy you have enjoyed your stay

10/10 Fremragende

hannah

Overnattede 1 nat i november 2023
Svar fra Patrycja den 5. nov. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

10/10 Fremragende

Faisal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Patrycja den 3. nov. 2023
Thank you for your review. We are happy you have enjoyed your stay

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely spacious room. Very friendly and helpful staff. Easy check in and check out.
Overnattede 1 nat i oktober 2023
Svar fra Joseph den 28. okt. 2023
Good AfternoonThank you for your review we aim to take all feedback upon us to try and make changesKind RegardsHoliday inn

4/10 Dårligt

Victoria

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Patrycja den 23. okt. 2023
Thank you for your review. We are very sorry that you did not enjoy your stay . We aim to do better and will use your feedback for the improvement purposes of the hotel

10/10 Fremragende

Malcolm

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic stay
Really lovely stay last night- room very clean and comfortable, lovely shower. Staff were really lovely. Breakfast had plenty of choice, very fresh. Used the swimming pool- again staff were super helpful, towel hire free of charge, clean and well kept. Can’t wait to go back.
Overnattede 1 nat i oktober 2023
Svar fra martin den 22. okt. 2023
thank you for your wonderful review we are glad you enjoyed your stay and a pleasure to hear our staff were helpful and attentive i will be sure to pass on your compliments to all our departments and we look forward to welcoming you back soon to holiday inn lancaster

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have stayed here afew times and always have a great stay nothing is to much for the staff
Overnattede 1 nat i oktober 2023
Svar fra Patrycja den 16. okt. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 Udmærket

Kamal

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i oktober 2023
Svar fra Patrycja den 16. okt. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 Udmærket

David

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
My father and I enjoyed our stay overall, on our walk up to our room though, there were a lot of dirty dishes with half eaten meals lying outside at least half a dozen rooms in the corridor. It just made the place look dirty, unkept and unclean, thankfully overall it wasn’t. David Grier
Overnattede 1 nat i oktober 2023
Svar fra Joseph den 11. okt. 2023
Thank you for your review we are very sorry for the inconveniences you have faced with your stay we aim to do better therefore all of your feedback will be used for the improvement purposes of the hotelmany thanks,Holiday inn

8/10 Udmærket

Elizabeth

Synes godt om: Rengøring, værelsets komfort
Highs and lows
Very convenient location on M6. Pool was great, real pity the jacuzzi wasnt working. We ate in the restaurant...evening meal, the pie was great but the burger was really dry. Breakfast, there was not enough staff really and some foods ran out half an hour before the end if service.
Overnattede 1 nat i september 2023
Svar fra Patrycja den 2. okt. 2023
Thank you for your review. We are very sorry there were aspects of your stay that you did not enjoy. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel

4/10 Dårligt

Lorraine

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
I wouldn't stay at this hotel again. I'd ordered the special main meal of 5 bean chilli and no sour cream. I instead got a meat chilli with sour cream and nachos. I asked the staff if it was the meat one as I'd ordered the 5 bean one. She confirmed it was.She apologised and said they would change this. They then brought out the 5 bean chilli with more sour cream and no nachos. The meal itself was lovely and piping hot. I decided to order some drinks in my room via the QR code that was in there. I ordered a vodka with rhubarb and ginger ale and also a gin with strawberry and hibiscus. Staff called the room to say they didn’t have any vodka with rhubarb left and did I want anything else so I said I'll have 2 gins instead. They said they also didn't have any ginger ale or ginger beer so I said I'd have a tonic water instead then. Staff called a few minutes later to say again they dont any vodka with rhubarb left and I said that someone had already rang me up and told me the same thing already. The order came with 3 tonics instead of 2. At breakfast my husband said there was no espresso or Americano in either of the 2 machines so he had to have a coffee when we went back to the room. I get it was busy at breakfast but at dinner time it wasn't so there was no reason to get the order wrong. The room was clean though and the staff on reception at check out (Paul) is a credit to the hotel and he rang us a taxi when my husband asked for a local taxi number.
Overnattede 1 nat i september 2023
Svar fra Patrycja den 2. okt. 2023
Thank you for your review. We are very sorry about the issues you have experienced during your stay. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel.

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant stay.
Nice stay. Shame the pool closed so early (7.45pm) but otherwise all good.
Overnattede 1 nat i september 2023
Svar fra Patrycja den 29. sep. 2023
Thank you for your review