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Anmeldelser af Holiday Inn Express Hotel & Suites The Villages, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites The Villages, an IHG Hotel
1205 Avenida Central North, Lady Lake, FL

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 446 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 325 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 122 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 69 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1002 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Robbin

Rejste med familie
Great stay. Everything was nice. Would stay again.
Overnattede 3 nætter i maj 2024
Svar fra management den 6. maj 2024
Thank you for the comments and excellent rating! We look forward to seeing you again soon!

10/10 Fremragende

Erika

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Going breakfast choices
Overnattede 4 nætter i april 2024
Svar fra management den 6. maj 2024
We look forward to seeing you again soon!

8/10 Udmærket

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Family friendly
Overnattede 4 nætter i april 2024
Svar fra Management den 9. apr. 2024
Hi PaulThanks for the rating! See you again soon!

4/10 Dårligt

Cheri

Rejste med familie
Synes ikke om: Rengøring
The place was dirty, tub didn’t drain when showering, toilet ran, housekeeping walked into the room even though the do not disturb sign was on the door! Staff barely acknowledged you! Overall not worth the money spent for a night and thankful it was just one night!
Overnattede 1 nat i marts 2024
Svar fra Management den 19. mar. 2024
Hi CheriI wish I could have spoken with you when you were here to try and help with this issues instead of reading it on multiple websites. I am truly sorry for the experience you had at our hotel. We strive to provide clean rooms and usually receive excellent comments regarding cleanliness and customer service. It is disappointing that we failed you

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Service og personale
Beds were not very comfortable.
Overnattede 2 nætter i marts 2024
Svar fra Management den 12. mar. 2024
Hi Karen Thank you for your comments and great rating. I will check the beds in the room that you had and have maintenance look at it. We hope to see you again soon!

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 1 nat i februar 2024
Svar fra Management den 23. feb. 2024
Hi BrianThank you so much for the awesome rating! Hope to see you again soon!

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice property. Newer. Clean, good condition, covenient to Spanish Square.
Overnattede 3 nætter i februar 2024
Svar fra Management den 21. feb. 2024
Thank you so much for the excellent rating! We hope to see you again very soon!

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very Clean , decent breakfast.
Overnattede 1 nat i februar 2024
Svar fra Management den 14. feb. 2024
Thank you for your rating James! We appreciate you and look forward to your next stay.

10/10 Fremragende

James

Rejste med partner
We loved our stay at this hotel. It was clean, staff was friendly, breakfast was good. We will definitely stay here again. We highly recommend this hotel if you are in the area!!
Overnattede 3 nætter i februar 2024
Svar fra Management den 6. feb. 2024
Thank you so much for the awesome review. We look forward to seeing you again soon!

8/10 Udmærket

Salomon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Management den 6. feb. 2024
Hi SalomonThank you for staying with us. We hope to see you again soon!

10/10 Fremragende

Minerva

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over all great stay and breakfast was nice too
Overnattede 1 nat i januar 2024
Svar fra Management den 14. feb. 2024
Hello MInervaThank you so much for your review. We appreciate your kind words. Looking forward to seeing you again soon!

6/10 Okay

Gerald

Rejste med partner
It was ok. But the check-in & check-out staff needs training on how to greet people and then to accept if someone tells them something isn't working.
Overnattede 4 nætter i januar 2024
Svar fra Management den 14. feb. 2024
Hi GeraldThank you for the comments. Can I ask what wasn't working in your room?

10/10 Fremragende

Isander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location
Excellent location. Walking distance to the Spanish Springs square.
Overnattede 2 nætter i januar 2024
Svar fra Management den 14. feb. 2024
Hi IsanderThank you so much for the awesome review! We look forward to seeing you again soon!

6/10 Okay

Judy

Overnattede 1 nat i januar 2024
Svar fra Management den 21. feb. 2024
Hi JudyI would love to find out what we could have done better for you to improve for your next visit

8/10 Udmærket

Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Extra clean accommodations, nice quite overnight stay.
Overnattede 1 nat i december 2023
Svar fra Management den 17. feb. 2024
Hi JoseThank you for the rating! Hope to see you again soon

10/10 Fremragende

Sharon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was very friendly and helpful. The carpet was very dirty. Could not go barefoot in the room.
Overnattede 3 nætter i december 2023

10/10 Fremragende

barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Great stop it had everything we needed. Generous breakfast
Overnattede 1 nat i november 2023
Svar fra Management den 18. nov. 2023
Hi BarbaraThank you so much for your positive comments! We hope to see you again soon!

10/10 Fremragende

Kriscinda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Management den 9. nov. 2023
Hi Kriscinda!Thank you so much for the awesome rating! We hope to see you again soon!

10/10 Fremragende

Salomon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Management den 9. nov. 2023
Hi SalomonThank you so much for the awesome rating! I will definitely share it with my staff. See you soon!

8/10 Udmærket

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great except the mattress.It was too soft.We are used too a firm mattress.
Overnattede 2 nætter i oktober 2023
Svar fra Management den 25. okt. 2023
Hi RichardThank you for the feedback. We hope we see you again soon!

10/10 Fremragende

Wayne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient near everything
Overnattede 1 nat i oktober 2023
Svar fra Management den 25. okt. 2023
Thank you for the feedback! We hope to see you again soon!

10/10 Fremragende

Pamella Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Management den 9. nov. 2023
Hi Pamella AnnThank you for the fantastic rating! We appreciate you See you soon!

10/10 Fremragende

Peter j.

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Management den 6. okt. 2023
Hi Peter! Thank you so much for your amazing review! We look forward to seeing you again soon!

10/10 Fremragende

Itzhak

Overnattede 1 nat i oktober 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

10/10 Fremragende

Ronald, Lebanon

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Clean , beautiful property , and reasonably priced
Overnattede 2 nætter i september 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

10/10 Fremragende

Virgianette

Overnattede 1 nat i september 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

10/10 Fremragende

Barbara

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

8/10 Udmærket

Salomon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Management den 25. okt. 2023
Thank you for the rating! See you again soon!

2/10 Forfærdeligt

Robert

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Checked into the room after a long day of travel to get a call from the front desk at 9:45 pm for me to come to the front desk because the computer went down. I asked to take care of it in the morning but was told this had to be done immediately. Got dressed went to the front desk and was told to WRITE my credit card number and information on a piece of paper! This is a complete breech of security. But we also didn’t want to be kicked to the street. NOT HAPPY ABOUT ANY OF THIS!
Overnattede 1 nat i september 2023

10/10 Fremragende

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

8/10 Udmærket

Dorothy

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The property was as expected. There was a pair of mens underwear in the closet.
Overnattede 1 nat i september 2023

10/10 Fremragende

Jeremy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay .
Great friendly service entire hotel was clean and nice. Great continental breakfast with a lot of options. In walking distance to great shops and square.
Overnattede 1 nat i august 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

2/10 Forfærdeligt

HONGLI

Synes ikke om: Rengøring
Overnattede 1 nat i august 2023
Svar fra Management den 1. sep. 2023
To our valued guest, Hongli. I want to take this time to apologize for your experience at our hotel. I am not sure what happened, I only have your rating to go by. I hope however you will give us the opportunity to redeem ourselves and serve you in the future.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Management den 1. sep. 2023
We are so happy you had a great experience at The Holiday Inn Express in the Villages. We look forward to seeing you again in the near future!

10/10 Fremragende

Frederick, Gainesville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Although short staffed, the employees of this property were doing there best for all of there customers.
Overnattede 1 nat i august 2023
Svar fra Management den 1. sep. 2023
We are so happy you had a great experience at The Holiday Inn Express in the Villages. I will definitely pass on your comments to the staff! We look forward to seeing you again in the near future!

10/10 Fremragende

Pamella Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Management den 24. aug. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express THE VILLAGES.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. The staff and I appreciate the positive score you have given us! We look forward to your next stay and hope to see you again soon!Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3527503888 or gm.hie5991@gmail.com.Kimberley BallGeneral Manager

8/10 Udmærket

Fei Fei, fort lauderdale

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nicely located, friendly staffs.
Overnattede 1 nat i juli 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

10/10 Fremragende

Adrian

Overnattede 1 nat i august 2023
Svar fra Management den 6. okt. 2023
Thank you for the great score! We look forward to seeing you again very soon!

10/10 Fremragende

Israel

Overnattede 1 nat i august 2023
Svar fra Management den 1. sep. 2023
We are so happy you had a great experience at The Holiday Inn Express in the Villages. We look forward to seeing you again in the near future!

10/10 Fremragende

Steven Guy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2023
Svar fra Management den 1. sep. 2023
We are so happy you had a great experience at The Holiday Inn Express in the Villages. We look forward to seeing you again in the near future!

10/10 Fremragende

Urszula, Bloomingdale

Overnattede 2 nætter i juli 2023
Svar fra Management den 1. sep. 2023
We are so happy you had a great experience at The Holiday Inn Express in the Villages. We look forward to seeing you again in the near future!

10/10 Fremragende

Valene

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was good
Overnattede 1 nat i juli 2023
Svar fra Management den 1. sep. 2023
We are so happy you had a great experience at The Holiday Inn Express in the Villages. We look forward to seeing you again in the near future!

10/10 Fremragende

john

Overnattede 2 nætter i juni 2023

10/10 Fremragende

ALIDO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2023

2/10 Forfærdeligt

Chris

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Window shades did not work.
When we arrived to the hotel they put us in a handicap room. The room had electric curtains but they did not work. When I called the front desk after we got to room he said I had to "play with it for a while to get it to work correctly" After wasting 15 minutes of my time "Playing with it" I called again and he came up and couldn't get it to work either. He said he had no other room big enough to switch us to. This room over looked the front entrance with the light coming in the window all night. We ended up putting a towel up to block as much light as possible from coming in to sleep. For as much as we paid for this hotel I wasn't expecting to have light shining in our room all night because the window shades didn't work.
Overnattede 2 nætter i juni 2023

8/10 Udmærket

Alexis

Forretningsrejsende
Synes godt om: Service og personale
The receptionist was great! When I got there he was doing some rounds because there was a woman in the building who wasn’t staying there. He told her she could wait outside until she found arrangements, which was a good call. However, he did inform me that my room door was cracked open during his rounds and not to be alarmed, as he had checked the room. When I got to my room the internal brass lock was holding the door open. I proceeded inside with extreme caution and checked all areas of the room. The only thing off was a cup of pink liquid on the coffee bar. I disposed of it, but I felt a bit unsettled at first. Everything seemed in order when I left and came back, thankfully.
Overnattede 1 nat i juni 2023

10/10 Fremragende

kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2023

8/10 Udmærket

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This Holiday Inn Express was comfortable, clean and modern. I truly appreciate a full-size bathroom with a spacious counter and the sink INSIDE the bathroom. I can’t stand when the sink is outside. Dove products with full-sized dispensers for shampoo, conditioner, body wash, hand wash and lotion was very nice. The fridge is a good size. Coffee maker, iron, hair dryer and a complimentary water the first day of stay. Would have liked a do not disturb sign to hang on the outside of door. Most staff was friendly and they need a new pancake maker because it malfunctioned each morning we were there (three-day stay). It was very quiet, never heard another guest until they were placed in a room directly above us. We heard every step they took, very creaky. Pool and pool area was kinda small and a number of people smoked out there. I never inquired if that was allowed, but I didn’t see signs regarding it. Overall a very pleasant stay and would highly recommend.
Overnattede 4 nætter i maj 2023

2/10 Forfærdeligt

Aron

Rejste med familie
Synes ikke om: Rengøring
We arrived very late and our rooms were not clean. One room had sand in the bed, floors and bathroom not cleaned.
Overnattede 1 nat i april 2023