Reception
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Anmeldelser af Hôtel La Plagne Le Terra Nova

3 out of 5
Hôtel La Plagne Le Terra Nova
Plagne Centre, La Plagne-Tarentaise, Savoie

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 4 af i alt 27 anmeldelser" "
Bedømmelse på 8 − Udmærket. 11 af i alt 27 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 27 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 27 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 27 anmeldelser" "

7,0/10

Rengøring

6,8/10

Service og personale

5,6/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

4,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Philip

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DO NOT BOOK! The pictures are not a true representation of this hotel. It is dirty, old (falling apart), everything is at the lowest quality this is not a three star hotel. Room was horrid - thin and cheap pillow, shower that is either too hot or too cold (my young son burnt himself), overcrowded ski area that smells vile and not cleaned well. The staff don’t care or tell you there’s nothing they can do. The biggest regret of our family holiday was to book this place!
Svar fra Julie, Service Relation Clients Belambra den 7. apr. 2024
Dear Philip,Thank you for taking the time to review your stay.It is with regret that we read your comments regarding your experience. We are saddened to hear that the hotel did not meet the expectations set by the images online. Our aim is to provide accommodations that reflect the quality and comfort advertised.We are concerned to learn of your remarks on the upkeep of the hotel. Please be assured that we regularly maintain our facilities, and cleanliness is of utmost importance to us. It is disappointing to hear that this was not evident during your visit.Hearing that your room did not provide the comfort expected is troubling, and we are especially sorry to hear of the shower temperature issue that affected your son. Our guest's safety is a priority, and we typically ensure that all amenities are in proper working order.We apologize if the ski area did not present itself well during your stay. Our staff is trained to maintain a welcoming and clean environment for all our guests to enjoy their winter sports activities.Your feedback regarding the service from our staff is particularly concerning. We pride ourselves on our team's dedication to guest satisfaction, and it is disappointing to hear that you felt this was lacking.Please know that we truly value all guest feedback as it provides us with the opportunity to continually assess and improve our services.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra

4/10 Dårligt

Rekhaben

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Apart from the male receptionist, they were the most incompetent reception staff I have ever witnessed.
Overnattede 4 nætter i marts 2024
Svar fra Julie, Service Relation Clients Belambra den 31. mar. 2024
Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found the cleanliness of your room to be impeccable. Maintaining our rooms to the highest standards of hygiene is a priority for us.We regret to hear that your experience with our reception staff did not meet your expectations. It is certainly disappointing as we strive to provide all our guests with exceptional service. Please rest assured that we take your feedback seriously.While we are saddened to learn that you found our hotel condition and service to be less than satisfactory, we are committed to continuously improving our facilities and guest experiences. We are also pleased to note that our room amenities met your needs, although we are constantly looking to enhance the comfort and convenience of our accommodations.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra

8/10 Udmærket

Diane

Overnattede 6 nætter i december 2023

8/10 Udmærket

Judith

Rejste i en gruppe
Right on the ski slopes. Excellent ski room Hotel getting a bit shabby now (we have been coming for 15 years)
Overnattede 7 nætter i marts 2023

8/10 Udmærket

Connel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value hotel.
Excellent stay. The room was large and had everything we required. Breakfast and dinner were very variable: sometimes extremely good, sometimes average. I think this probably depended upon who was actually in the kitchen at the time. Ski/boot storage was well organised and tidy. Ski in/out makes life do easy. We would return.
Overnattede 6 nætter i marts 2023

4/10 Dårligt

Debbie

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Stayed here several times but the hotel has gone downhill. Poorly managed, cleaning virtually non existent, food hit and miss and often served cold. Great location, direct access to easy green run and heated lockers in boot room. Several items went missing from boot room whilst we were there, so don’t leave your ski gear lying around for too long. The hotel needs to be managed properly, far too many staff hanging around doing nothing, some of whom were quite rude. Top marks to the lovely Australian lady on reception, who went out of her way to help. Improvements need to be made to bring this hotel up to standard, then it could be so much better.
Overnattede 7 nætter i marts 2022

8/10 Udmærket

Nick

Rejste med partner
Synes godt om: Faciliteter
Goed restaurant, attente mensen, de kamers en hotel zijn wel aan renovatie toe
Overnattede 7 nætter i december 2021

8/10 Udmærket

farid , metz

Synes godt om: Rengøring, service og personale, værelsets komfort
Hôtel confortable pour le prix
Avis plutôt favorable pour une première fois dans un hôtel belambra satisfait globalement personnels très agréable de l accueil au restaurant un 10/10 au club enfants.seule déception mais à souligné le petit déjeuner vraiment pas au niveau plutôt ridicule dans le choix des produits et même constat le midi d ou l énorme contraste avec le soir ou il y avait beaucoup plus de choix et de meilleur qualité.rien n excuse une tellle différence !!!! Dommage. Le directeur est très agréable et disponible. Nous y retournerons l année prochaine certainement
Overnattede 6 nætter i marts 2018

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible hotel
Was so bad accommodations bad food terrible one day no water , so expensive for what you get
Overnattede 7 nætter i januar 2018

8/10 Udmærket

Richard

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great location for slopes Food selection great Red wine on tap was very tasty

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location ski out to green slope & onwards.
Staff were very helpful. The hard working Manager was seen helping every where - Reception ,Restaurant ,etc Food was excellent

6/10 Okay

Sabine

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, værelsets komfort
Lits non faits serviettes non changées
Service d'hôtellerie non fait dans les chambres

10/10 Fremragende

Pascal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
WIFI déplorable nous étions au 6 étage et pas de connections, il y a un sérieux soucis de chauffage au restaurant, et les cassiers ski ne sont pas au top, il vous faux impérativement un cadenas afin de sécuriser vos skis,

10/10 Fremragende

Geoff, Exmouth devon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location, friendly staff, good size rooms
Very comfortable. Friendly staff. Good parking facilities

4/10 Dårligt

Paul, Edinburgh

Synes godt om: Rengøring
Synes ikke om: Service og personale
Last Minute Ski Trip
Booked the hotel as a last minute deal .... While the building is one of the older buildings in the resort the general fabric is okay if a bit souless in areas. The rooms were reasonable size and functional and room services was daily and reasonable. Towels a bit small for big guys though... Good views onto the slopes and we fi worked in the room which was a bonus. The bar area was quite open and a bit of a 'barn' without much atmosphere although there's a big screen for watching sport and a pool table as well. The restaurant was the biggest disappointment however ... The breakfast particularly the not offer was pretty poor ....generally very greasy bacon and a trough of what was trying to resemble scrambled eggs - someone forgets to stir during cooking though....it's truly self service at all meals times and waiters a waitresses basically just clear up the dishes.... The evening meals were pretty terrible so much so that we chose to eat out on two occasions ... There were a couple of hot offers in a trough ...and you got the impression that the chefs had no pride in what they had cooked or any interest in how they were presented ...school dinners in every sense !!.the French onion soup was like watery stock water with a few onions thrown in .... The plates and cups were chipped as well.

6/10 Okay

greg, Gainsborough

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Good but could do better.
Hotel is perfectly situated for a ski in ski out, but safely in need of a little TLC. Could also do with having some sort of entertainment on during the evenings, nothing but local footbal the staff wanted to watch. Also wifi wa down nearly all week. Staff are always helpful.

4/10 Dårligt

John, Guernsey

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Could be so much better
Be prepared to start your stay by carting luggage down an icy slope. Because the Hotel have failed to clear it, taxis will not take you to the entrance. Despite their room rates, towels are only changed weekly, on Wednesdays. Cold buffet dishes, selection of cheeses, and fruit flans etc. are superb. However, the two main courses, cooked by the Hotel, are of very poor standard. The availability of Wi-Fi is sporadic and even then unreliable

6/10 Okay

GWENAELLE

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter

8/10 Udmærket

francois, Corse

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
bien mais......
Horaires des repas et petit dej trop strict.arrivez tot pour avoir du choix et si vous ne voulez pas manger au lance pierre.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bon hotel !!!
C' est un hotel très bien situé pied au ski !!! Cadre de l hotel très bien Buffet impressionnant et de qualité Dommage que la semaine ou on y était, il y avait que des anglais. Je recommande

10/10 Fremragende

nogues, france

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
service impeccable
parfait

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
Très agréable

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bonne situation mais décevant à l'interieur
L'emplacement de l'hôtel très bien, mais attention pas de restaurant pour le midi et buffet au soir. Pas de carte et le buffet très très décevant... nourriture pas de qualité, mais surtout la propreté. Les chambres ont besoin d'être rafraichis. Ainsi de suite...

4/10 Dårligt

Lampach

Synes godt om: Service og personale, værelsets komfort
Anbindung an Skipiste gewährleistet
Zu britisch orientiert! Es gab nicht einmal zum Frühstück Baguette, was in Frankreich ein muss sein soll. Übertriebener Einsatz von Desinfektionsmittel zur Gewährleistung der Hygiene. Eine Verbesserung wäre eine stärkere Orientierung an der französischen Küche bei der Auswahl des Buffet/ Frühstück. Cafe war echte eine Suppe, da kann man nicht von Cafe reden. Wieder fehlte hier der französische Charme des petit Cafe. Zimmer sind sehr nett ausgestattet und auch das Preis-Leistung Verhältnis ist der guten Anbindung und Lage gerechtfertigt. Wenn man von der britischen Kolonisierung absieht, ist das Hotel sehr geräumig und gemütlich. Das Personal war sehr entgegen kommend und sehr kompetent. Fitness Raum ist etwas klein, was nicht so schlimm, das Angebot an Geräten wie Joga Matten ist sehr gut.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
embarrasing
dissapointed that i was asked to pay for hotel stay, staff were'nt awere that i had already paid hotel.com and was very embarrased!