Overnatningsstedets facade – aften/nat

Anmeldelser af The GrandWest Arashiyama

3.5 out of 5
The GrandWest Arashiyama
48 Arashiyama Kamikaidocho, Nishikyo-ku, Kyoto, Kyoto

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 80 af i alt 98 anmeldelser" "
Bedømmelse på 8 − Udmærket. 13 af i alt 98 anmeldelser" "
Bedømmelse på 6 − Okay. 1 af i alt 98 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 98 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 98 anmeldelser" "

9,8/10

Rengøring

9,4/10

Service og personale

9,6/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel
Fantastisk beliggenhed, uendelig hjælpsom staff og alt i alt rigtig, rigtig fint.
Overnattede 1 nat i april 2019
Svar fra Coco den 30. apr. 2019
Vi sætter stor pris på din venlige anmeldelse, og vores medarbejdere vil være så glade for at vide, at du fandt deres tjeneste til at være hjælpsomme. Vi håber, du vil vælge at bo hos os igen! Varme hilsner, We really appreciate your kind review and our staff will be so happy to know that you found their service to be helpful. We hope you’ll choose to stay with us again! Warm regards, Guest Relations Manager The GrandWest Arashiyama

10/10 Fremragende

paula

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved it! What a great hotel - staff were amazing, so friendly and helpful. Breakfast included in the restaurant downstairs was excellent, loved the gourmet waffles! And the room .. wow. It was very spacious and the layout and decor were beautifully minimalist. Also had sliding glass doors that opened onto a balcony. We also enjoyed the rooftop patio with couches, tent and great views. Very convenient to walk to from station and as easy walk to bridge/river. I would gladly stay here again … absolutely loved it!!
Overnattede 2 nætter i april 2024
Svar fra The GrandWest Arashiyama Sae den 8. maj 2024
Thank you for staying with us and writing your reviews! We are so glad to be satisfied with our location and facilities. Thank you for writing the nice words to our hotel. We are located within a walking distance from the popular sightseeing spots in Arashiyama. We hope you had a wonderful stay with us and will come back to visit during your next trip to Kyoto! Warm regards.

8/10 Udmærket

YASUFUMI

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra The GrandWest Arashiyama den 8. maj 2024
この度は嵐山でのご旅行に当ホテルをご利用頂き、誠にありがとうございます。快適にお部屋でお過ごしいただけましたでしょうか。 お2人にとって素敵なご旅行になっていれば幸いでございます。 この度は誠にありがとうございました。 お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

10/10 Fremragende

Sharee

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing and lovely place.
Beautiful, functional design in excellent walkable location to Arashiyama Bamboo Forest path.
Overnattede 3 nætter i februar 2024
Svar fra The GrandWest Arashiyama Ryo den 26. feb. 2024
Thank you for your stay and review! We are glad you are satisfied with the design and location of the hotel. We hope you enjoyed the stay and sightseeing in Kyoto Arasiyama (-:

10/10 Fremragende

Ching Lung Sharon

Overnattede 1 nat i februar 2024
Svar fra The GrandWest Arashiyama Ryo den 13. feb. 2024
Thank you for staying with us!We hope you enjoyed the stay and sightseeing in Kyoto :-)

10/10 Fremragende

Liliana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i december 2023
Svar fra The GrandWest Arashiyama Ryo den 6. jan. 2024
Thank you for staying with us!We hope you enjoyed the stay and sightseeing in Kyoto :-)

2/10 Forfærdeligt

Ken

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
朝食が最悪だった。
Overnattede 1 nat i november 2023
Svar fra The GrandWest Arashiyama 中野 den 7. dec. 2023
この度は、The GrandWest Arashiyamaにご宿泊いただき誠にありがとうございました。また、貴重なお時間にご滞在中のご感想をお寄せいただきましたこと重ねて御礼申し上げます。 しかしながら、当ホテルのご朝食ならびにスタッフへの教育が行き届いておらず、大切なご旅行でご不快な思いをさせてしまいましたこと深くお詫び申し上げます。誠に申し訳ございませんでした。 せっかくご宿泊いただいたにもかかわらず、快適なご滞在をご提供できなかったことが大変悔やまれ、猛省しております。 ご宿泊いただくお客様により快適にお過ごしいただけるよう、ご朝食メニューの品質向上およびスタッフへの接客指導・改善に努めてまいる所存でございます。 誠に勝手なお願いで恐縮ではございますが、何卒ご容赦いただき、今後もご愛顧賜りますよう伏してお願い申し上げます。一段と寒くなってまいりましたので、くれぐれもご自愛ください。

10/10 Fremragende

Eloise

Overnattede 1 nat i november 2023
Svar fra The GrandWest Arashiyama Ryo den 5. jan. 2024
Thank you for staying with us. We hope you enjoyed the stay and sigthseeing in Kyoto Arashiyama.

10/10 Fremragende

JEONGWOON

Overnattede 4 nætter i november 2023
Svar fra The GrandWest Arashiyama Ryo den 5. jan. 2024
Thank you for staying with us. We hope you enjoyed the stay and sigthseeing in Kyoto Arashiyama.

10/10 Fremragende

Chihiro

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
とても広々とした部屋で快適に過ごさせていただきました。
Overnattede 1 nat i november 2023
Svar fra The GrandWest Arashiyama Ryo den 15. nov. 2023
この度は、The GrandWest Arashiyamaにご宿泊いただき、誠にありがとうございました。また、貴重なお時間にご滞在中のご感想をお寄せいただきましたこと重ねて御礼申し上げます。 当ホテルでのご宿泊にご満足いただけたご様子に、大変うれしく存じます。当ホテルは全室53平米以上で、お子様連れのお客様や4-5名のお客様でもゆったり快適にお過ごしいただけるサイズとなっております。またご宿泊いただける機会をいただけましたら、今回以上のご満足をご提供できるようスタッフ一同日々サービス向上に努めてまいります。この度は当ホテルにご来館いただきましたこと改めて御礼申し上げます。 寒い季節になってまいりましたのでくれぐれもご自愛ください。

10/10 Fremragende

Yasuko

Overnattede 1 nat i november 2023
Svar fra The GrandWest Arashiyama 中野 den 5. jan. 2024
この度はご宿泊いただき誠にありがとうございました。またのお越しをお待ちしております。

10/10 Fremragende

Kelly

Overnattede 3 nætter i oktober 2023

10/10 Fremragende

xi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff and location are amazing!
Overnattede 2 nætter i oktober 2023
Svar fra The GrandWest Arashiyama Ryo den 31. okt. 2023
Thank you for staying with us and writing review. And thank you for your nice compliments to our staff!! If you have another chance, please come visit us in Kyoto. Kyoto Arashiyama becomes especially beautiful during the cherry blossom and autumn leaves seasons. We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards.

10/10 Fremragende

ゆうき

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023

10/10 Fremragende

Nicole

Overnattede 2 nætter i juli 2023

10/10 Fremragende

mingdar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet and spacious room, the only thing that bother me was there was no elevator in the hotel. So we had to walk 3 floors to our room, as far as baggages, no worry, the friendly staff will help. Will choose to return.
Overnattede 2 nætter i juni 2023
Svar fra The GrandWest Arashiyama Ryo den 4. jul. 2023
Thank you for staying with us and writing review. We are very happy that you were satisfied with our hotel. All of our hotel rooms are over 52 square meters in size, so you can spend your time comfortably and comfortably.There is no elevator, but our staff will carry your luggages for you next time you come (-:We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto!Warm regards.

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was our favorite hotel in 10 days around Japan. The room is spacious, super clean, modern and very comfortable. We loved being able to walk to the wonderful Arashiyama sites when the day tourists left. We had a beautiful view of the mountains and the staff is so friendly and helpful. We enjoyed free access to cold water bottles and coffee/tea and a delicious multi choice western style breakfast. The rooftop deck was enjoyable too. The beds are super comfortable. This is a great option to be close to nature and away from busy Kyoto downtown.
Svar fra The GrandWest Arashiyama Ryo den 1. jul. 2023
Thank you for staying with us and writing review. We are very happy that you were satisfied with our hotel. Thank you very much for your kind words of praise(-:All of our hotel rooms are over 52 square meters in size, so you can spend your time comfortably and comfortably. Arashiyama is crowded with many tourists during the day, but there are fewer people in the early morning and after 5:00 pm, so you can enjoy sightseeing comfortably. We are glad that you enjoyed Arashiyama with few people.Also, if you have a chance to come to Kyoto Arashiyama, please come and visit us in spring or autumn. The mountains of Arashiyama, which can be seen from Togetsukyo Bridge, are colored with cherry blossoms and autumn leaves, and you can see a very fantastic scenery(-:We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto!Warm regards.

10/10 Fremragende

Aaron Raphael, Singapore

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I really like the boutique, upmarket, relaxing and comfortable environment of the entire property. I feel so relaxed every day when I am here, away from all the crowds.
Overnattede 2 nætter i juni 2023
Svar fra The GrandWest Arashiyama Ryo den 21. jun. 2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with our hotel.Our hotel is about 8-10 minutes walk from the center of Arashiyama, so it's relatively quiet. It seems that you were able to relieve the fatigue of your trip to Kyoto at our hotel.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Jonathan

Overnattede 1 nat i juni 2023
Svar fra The GrandWest Arashiyama  den 1. jul. 2023
Thank you for staying with us and writing review. And thank you for enjoying our hotel. We look forward to seeing you at our hotel when the opportunity arises.

10/10 Fremragende

Gabrielle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2023
Svar fra The GrandWest Arashiyama  den 1. jul. 2023
Thank you for staying with us and writing review. And thank you for enjoying our hotel. We look forward to seeing you at our hotel when the opportunity arises.

10/10 Fremragende

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Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
よかったわ
Overnattede 1 nat i maj 2023
Svar fra The GrandWest Arashiyama 中野 den 10. maj 2023
この度は、The GrandWest Arashiyamaにご宿泊いただき誠にありがとうございました。また、貴重なお時間にご滞在中のご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様のまたのご宿泊をスタッフ一同心より楽しみにお待ち申し上げております。

10/10 Fremragende

Sid

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really enjoyed our family room, small hotel but nothing short of a major hotel. Bathroom was better than big hotels, only lacked elevators that was not a issue for us.
Overnattede 2 nætter i april 2023
Svar fra The GrandWest Arashiyama Ryo den 3. maj 2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with our hotel.The bathroom has been carefully designed by the hotel owner.Your room was on the 3rd floor, and it may have been inconvenient to walk up the stairs, but I am really happy that you were satisfied with our hotel.if you ever come to Kyoto, I highly recommend visiting during the cherry blossom and autumn leaves seasons.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Yenny

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2023

10/10 Fremragende

Wendy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great location with outstanding staff. The room was huge and very comfortable. Lots of restaurants, shops and attractions all within walking distance. The breakfast was plentiful and very delicious.
Overnattede 4 nætter i april 2023
Svar fra The GrandWest Arashiyama Ryo den 3. maj 2023
Thank you for staying with us and writting a review.We are very happy that you seemed satisfied with our hotel.As you say, the most famous bridge in Arashiyama, Togetsukyo, is about 9 minutes walk from our hotel, and the bamboo grove is about 15 minutes walk.Our hotel breakfast is a specially made morning plate from the attached cafe "kyocafe chacha". The cafe's special waffle is also included in the menu.If you ever come to Kyoto again, we highly recommend visiting during the cherry blossom and autumn leaves seasons. The view from Togetsukyo Bridge is spectacular.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Soonho

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
일본의 평균적인 숙소 비용 대비 큰 공간으로 매우 만족스러움. 캐주얼 하면서도 아이 친화적인 공간, 훌륭한 조식 및 카페 공간. 직원들의 친절한 응대와 충분한 주변 설명, 위급 상황시 도움이 매우 감사했음. 엘리베이터가 없고 이용 제한 시간이 있어서 불편했지만 단점을 극복하고도 남는 장점이 있음.
Overnattede 2 nætter i april 2023
Svar fra The GrandWest Arashiyama 료스케 den 27. apr. 2023
먼저 고객님이 The GrandWest Arashiyama를 선택해주시고 이용해주신 점과 귀중한 시간을 내주시며 고객님의 소중한 의견을 남겨주신 점 진심으로 감사드립니다.저희 호텔에 대한 만족감을 전달해주셔서 아주 기쁩니다. 저희 호텔은 4,5명의 손님들에게도 느긋하게 쾌적하게 보내실 수 있도록, 53평미 이상의 크기로 만들어져 있습니다.아라시야마는 계절마다 산들의 경관이 아름답게 변합니다. 또 기회가 있으시면 아름다운 경관을 즐기십시오.Soonho님께 기억에 남을 멋진 경험을 선사해드릴 수 있는 기회가 항상 있기를 학수고대하며, 늘 건강과 행복이 가득하길 기원합니다.

8/10 Udmærket

Ai Noi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Within walking distance to 岚山
Overnattede 5 nætter i april 2023
Svar fra The GrandWest Arashiyama 中野 den 27. apr. 2023
Thank you for staying with us and writting a review. We are glad that you are satisfied with the location of our hotel. It takes about 8 minutes to walk to the famous Togetsukyo Bridge in Arashiyama, and about 15 minutes to the bamboo grove.The cherry blossoms were about to fall when you were staying. We also recommend visiting Kyoto when the cherry blossoms and autumn leaves are in full bloom.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walking distance to tourist areas, and amazingly spacious compared to similar properties for family of 4. Beds were comfortable.
Overnattede 3 nætter i april 2023
Svar fra The GrandWest Arashiyama Ryo den 20. apr. 2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with our hotel.All our rooms are over 52 square meters in size so that 4-5 guests can stay comfortably. The time when you stayed was just when the cherry blossoms were beautiful. We think the cherry blossoms looked beautiful from Togetsukyo bridge, which is about 9 minutes on the foot from our hotel.Arashiyama's autumn leaves are also beautiful, so if you have another chance, please come and visit us in autumn.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Carlos

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I strongly recommend this hotel. The staff is incredible, they will do their best to help and make sure your stay is as relaxed as possible. And the room design though, a mix of modern with traditional Japanese architecture,
Overnattede 2 nætter i april 2023
Svar fra The GrandWest Arashiyama Ryo den 7. apr. 2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with the room design and service of the hotel staff.The cherry blossoms were blooming beautifully when you stayed. I hope you enjoyed the cherry blossoms too.Autumn leaves in Arashiyama are also very beautiful. Also, if you have a chance to come to Kyoto, please come and see the autumn leaves in autumn.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Misaki

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
家族4人で2泊しました。 京阪、嵐電、JRと、3つの駅からのアクセスが可能で、渡月橋からも近く、嵐山周辺を観光するには最適なホテルです。 1番のお気に入りは、1階カフェでの朝食です。手頃な価格で素敵なモーニングをいただきました。 改善点を挙げるとすれば、ベッドの木製の土台がマットレスより大きいので、歩く時に何回か足をぶつけて痛かったです。 また、エレベーターがないので、高齢の母にとっては上り下りが大変でした。 ただ、スタッフの方がどなたも丁寧に対応してくださり、とても気持ちよく過ごせました。 また、機会がある時には、ぜひ利用させていただきます。
Svar fra The GrandWest Arashiyama 中野 den 7. apr. 2023
この度は、The GrandWest Arashiyamaにご宿泊いただき誠にありがとうございました。また、貴重なお時間にご滞在中のご感想をお寄せいただきましたこと重ねてお礼申し上げます。立地やご朝食、スタッフの対応についてご満足いただけたご様子に、大変嬉しく存じます。当ホテルのご朝食では併設カフェであるkyocafe chachaの看板メニューである京ワッフルを含んだ朝食プレートをご提供しております。そちらもお喜びいただけたようで幸いでございます。エレベーターにつきまして、ご不便をおかけして申し訳ございませんでした。ご予約のお日にちは3階しか空いておらず、お母様には大変なご不便をおかけしてしまいました。ベッドの土台につきましても、申し訳ございませんでした。お怪我などは大丈夫でしたでしょうか。。怪我防止シールやテープの設置、またはマットレスのサイズについて社内で対策をさせていただきます。貴重なご意見ありがとうございます。Misaki様、ご家族でのまたのご宿泊をスタッフ一同心より楽しみにお待ち申し上げております。当ホテルにご宿泊いただきましたこと、改めて御礼申し上げます。

10/10 Fremragende

Sindy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel made us feel at home, with kind staffs that made us comfortable. The rooms were spotless and very clean, sanity was not a problem. The rooms were very comfortable and has great service. The hotel breakfast and lunch were diverse and delicious, this hotel is really worth the stay.
Overnattede 3 nætter i marts 2023
Svar fra The GrandWest Arashiyama Ryo den 29. mar. 2023
Thank you for staying with us and writting a review.We are glad that you are satisfied with the service of the hotel staff, the room and the breakfast. When Mr./Ms. Sindy stayed at our hotel, the cherry blossoms weren't in full bloom yet, but now they are blooming beautifully. If you have a chance to come to Kyoto Arashiyama next time, please enjoy the cherry blossoms and autumn leaves.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

Kilsu

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
전반적으로 참 좋았던 숙소!
Overnattede 1 nat i januar 2023
Svar fra The GrandWest Arashiyama 료스케 den 14. feb. 2023
안녕하십니까?먼저 고객님이 The GrandWest Arashiyama를 선택해주시고 이용해주신 점과 귀중한 시간을 내주시며 고객님의 소중한 의견을 남겨주신 점 진심으로 감사드립니다.저희 호텔에 대한 만족감을 전달해주셔서 아주 기쁩니다. 아라시야마는 계절마다 산들의 경관이 아름답게 변합니다. 또 기회가 있으시면 아름다운 경관을 즐기십시오.Kilsu님께 기억에 남을 멋진 경험을 선사해드릴 수 있는 기회가 항상 있기를 학수고대하며, 늘 건강과 행복이 가득하길 기원합니다.

10/10 Fremragende

Do won

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023

8/10 Udmærket

William

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Property is well maintained, toilet is clean . Only shortfall is that there no lift and I have 3 big luggage. Breakfast is standard , would have gone out to search if not for the freezing weather . Free Parking right in front of property is a plus
Overnattede 2 nætter i januar 2023
Svar fra The GrandWest Arashiyama Ryo den 2. feb. 2023
Thank you for staying with us and writing a review.I don't think the snow had melted on the day I left. Were you able to return home without any problems?We are happy that you complimented the property and the restrooms.We are sorry for the inconvenience caused to you because there is no elevator. If you come next time, the staff will carry your luggage for you.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

S Y Artmais

Overnattede 1 nat i januar 2023

10/10 Fremragende

JINSHIL

Overnattede 2 nætter i januar 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful elegant oasis near Arashiyama
It was a fantastic place to stay in! Only feedback we have is that because there were 3 of us, it would have been good for the staff to provide 3 sets of utensils, plates, cups, etc. as opposed to just 2. Other than this detail, the place was spotless, quiet, and spacious, and the service was friendly and discreet.
Overnattede 3 nætter i november 2022
Svar fra The GrandWest Arashiyama Ryo den 2. feb. 2023
Thank you for staying with us and writting a review.We are very happy that you were satisfied with the hotel and the service.We are sorry about the cooking utensils, plates and cups. We will do our best to improve our service so that this does not happen again in the future.We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Warm regards,

10/10 Fremragende

tajen

4/10 Dårligt

Brett

8/10 Udmærket

Tomohiro

Overnattede 1 nat i november 2022

10/10 Fremragende

Kelly

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The facility is wonderful. We would have liked power outlets near the bedding for alarm ⏰️ charging on our mobile devices. The property is clean, nicely articulated & designed, great walking location to area destinations & transportation. The staff are very nice & welcoming.
Svar fra The GrandWest Arashiyama Ryo den 2. feb. 2023
Thank you for staying with us and writing a review.We are very happy that you liked the service of the staff and the room. There is one outlet near the bed, but We are sorry if it's hard to find the place.We would love to welcome you back again on your next trip to Arashiyama! Warm regards.

10/10 Fremragende

STEPHEN

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and large room. Very friendly and helpful staffs.
Overnattede 3 nætter i november 2022

10/10 Fremragende

Victor

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel room is spacious and clean. The staff are very helpful too.
Overnattede 1 nat i oktober 2022
Svar fra The GrandWest Arashiyama den 30. okt. 2022
The hotel room is spacious and clean. The staff are very helpful too.We’re delighted to hear you loved our hotel. Our staff will be so happy to hear that you liked the service, too. We agree that our rooms are a great choice for families, groups, and couples. Warm regards, Guest Relations Manager The GrandWest Arashiyama

10/10 Fremragende

Seungbae

Overnattede 1 nat i oktober 2022

8/10 Udmærket

Keiko

Overnattede 1 nat i september 2022
Svar fra The GrandWest Arashiyama  den 28. sep. 2022
この度は数あるホテルの中から当ホテルをお選びいただきまして、誠にありがとうございました。嵐山でのご滞在をご満喫していただけていましたら幸いです。またのお越しを従業員一同、心よりお待ちしております。

10/10 Fremragende

tomoe

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
階段しかなかったですが、荷物を運び入れてくれたので、そこまで大変ではなかったです。 また、ドリンクも水と紅茶、コーヒーは飲み放題で、部屋も清潔でした。 ただ、部屋は少し暗かったです。
Overnattede 1 nat i marts 2022

10/10 Fremragende

Masamitsu

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2022

10/10 Fremragende

KIMIKO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
忘れ物
部屋に忘れ物をしてしまいましたが、ご親切に着払いで送ってくださるとのこと…助かりました。とても感じの良いスタッフさん達でした。部屋も広々として素敵な内装でした。
Overnattede 1 nat i november 2021
Svar fra The GrandWest Arashiyama 饗庭 den 7. jan. 2022
この度はご宿泊頂き、誠にありがとうございます。 またお忙しい中、貴重なご感想をご投稿頂き、重ねてお礼申し上げます。 お部屋やスタッフのサービスをお気に召して頂き、大変嬉しく思います。お忘れ物、無事にそちらに届いたようで何よりでございます。 また機会がございましたら、是非日頃の疲れを癒しに当ホテルに遊びにお越しくださいませ。 お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

10/10 Fremragende

Kosuke

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
スタッフの皆さんの素晴らしいホスピタリティーのお陰で素敵な滞在となりました。一流ホテルや老舗旅館のような立派な施設や温泉はありませんが、とても清潔で管理の行き届いたホテルでした。小さな子供に対してもとてもお気遣いいただき、子供も終始楽しそうにしていたのでこのホテルを選んで良かったです。 無料のお水を何本もいただいてしまいましたが、とても有り難いサービスでした。 嵐山に宿泊と聞くと高級なイメージがありますが、リーズナブルに楽しむことができ、心理的な距離がぐっと縮まりました。朝一の嵐山は人も少なく大変気持ち良いので、宿泊されることをオススメします。
Overnattede 1 nat i oktober 2021
Svar fra The GrandWest Arashiyama 井野 den 6. okt. 2021
この度は、ご家族様でのご旅行で当ホテルをお選びいただき、誠にありがとうございます。また大変嬉しいお言葉まで頂戴し、あわせて御礼申し上げます。 決して大きいホテルではないからこそ、管理やお客様への対応など、しっかり行き届くように徹しておりますので、その点にお気付きいただけましたこと、大変嬉しい所存です。 また、お子様にも楽しく記念日をお過ごしいただけていたようで、なによりでございます。 嵐山でのご観光では、人が少なく、レンタルサイクルをご利用されても快適にお楽しみいただけたようで、安心いたしました。 またお近くにお越しの際は、Kosuke様にお会いできることをスタッフ一同楽しみにしております。 時節柄、体調を崩されませんよう、くれぐれもご自愛ください。お忙しい中、ご宿泊のご感想をいただき、重ね重ね御礼申し上げます。