2 udendørs pools, hytter (tillægsgebyr), parasoller

Anmeldelser af Hard Rock Hotel Bali

5 out of 5
Hard Rock Hotel Bali
Jalan Pantai Banjar Pande Mas, Kuta, Bali

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 450 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 349 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 137 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 48 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 1004 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

esben leer

Synes godt om: Rengøring, service og personale, værelsets komfort
Ok hotel nice pool area
nice hotel a little outdated, not much to do with hard-rock anymore, more soft-rock for families
Overnattede 3 nætter i maj 2019
Svar fra Hotel Management den 28. jun. 2019
Dear Esben, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Appreciate your time in writing this feedback. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We will also be renovating our Deluxe rooms in September while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. From Rockin’ Tots to Grunge Grand Dads, Hard Rock Hotel in Bali entertains you with all kinds of live rock shows. Do keep in touch with us and check out our website for more current promotions from time to time. If there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

10/10 Fremragende

Svend og May

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fedt hotel
Fantastisk pool og tæt på stranden.
Overnattede 2 nætter i oktober 2018
Svar fra Management of Hard Rock Hotel Bali den 25. okt. 2018
Dear Svend, Thank you for choosing to stay with us along with your family, and we greatly appreciate the awesome review! Really pleased you all had a great time. I certainly hope that you will stay in touch with us and come back and experience the new look in the future. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place with kids!
Lækkert hotel med supergode faciliteter - især poolen når man rejser med børn. Værelserne var dog megte lydte, så man kunne høre alle lyde fra gangen. Det kunne være lidt forvirrende, hvilke aktiviteter og faciliteter der var gratis. Morgenmaden er super lækker.
Overnattede 4 nætter i juli 2018
Svar fra Management of Hard Rock Hotel Bali den 24. jul. 2018
Dear Thomas, Thank you very much for taking your time to rating us. We are so glad to read that you have enjoyed your recent stay with us at Hard Rock Hotel Bali. We will be looking forward to welcome you back. Rockin' regards, Management of Hard Rock Hotel Bali

6/10 Okay

Rikke

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i juli 2017
Dear Rikke, thank you very much for taking your time to write this review. Do let us know shall there be further assistance that we could offer that can improve your experience with us. Rockin' Regards, Ian Kusuma Asst. Marketing Communication Manager

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hard Rock hotel er som alle de andre
God beliggenhed og tæt på strand
Svar fra General Manager den 6. dec. 2016
Dear Guest, thank you very much for your positive feedback, we are glad to hear that you enjoy our location that is right in the heart of Kuta beach and close to the beach, Do let us know if you are coming back to stay with us, Rockin' Regards,

10/10 Fremragende

morten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great with kids
Det mest børnevenlige hotel vi endnu har boet på. Børneklubben var fantastisk - super personale. Perfekt poolområde. God mad.
Svar fra General Manager den 11. nov. 2016
Dear Guest, thank you very much for your positive feedback, we are delighted to hear that you enjoyed our pool, kids facilities, We look forward to rock you back here at Hard Rock Hotel Bali, Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

8/10 Udmærket

Claes

Synes godt om: Service og personale
Synes ikke om: Rengøring
Beskidt og venligt personale
Rengøring var ikke i orden på værelset da vi ankom. Vi fik tilbudt et andet værelse som var lige så støvet. Til sidst rengjorte de et værelse som var en opgradering som de så viste os. Så var det ok.

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Martin, Helsinge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bedste pool
Nød dagene omkring poolen som er 30 grader. Meget venligt personale og altid meget underholning på hotellet

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent customer service
Overnattede 1 nat i maj 2024
Svar fra Management of Hard Rock Hotel Bali den 24. maj 2024
Dear Steve, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!Thank you and we will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Fremragende

Takuma

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 1 nat i maj 2024
Svar fra Management of Hard Rock Hotel Bali den 22. maj 2024
Dear Takuma, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!Again, thank you and we will be looking forward to welcome you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

8/10 Udmærket

Belinda

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoy our time at the hard Rock every time we stay
Overnattede 4 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 17. maj 2024
Dear Belinda, Thank you for taking the time to share your memorable stay experience at Hard Rock Hotel Bali. There is nothing that can make us happier besides an ear-to-ear smile from guests who recently stayed with us and you are definitely one of them. You are a Rockstar!It has been a pleasure having you and we shall look forward to rocking with you again.Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Muhammad Umer

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great pool, nice breakfast and overall a very nice stay.
Overnattede 9 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 10. maj 2024
Dear Muhammad Umer, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Shincy Kurian

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a good experience at Hard Rock. We will come back again. Thankyou. Shincy
Overnattede 5 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 9. maj 2024
Dear Shincy Kurian,Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are delighted to hear that you enjoyed your stay and truly appreciate the review given. We certainly hope we will be able to have you with us again as there is more to savour in the coming years ahead. We shall look forward to being with you in the future.Rockin' regards,Management of Hard Rock Hotel Bali

6/10 Okay

Rachel

Rejste med familie
Great for kids, amazing pool, but soooo expensive, more expensive than Perth. We were also very unfortunate to only have a view of the staff scooter parking area. No balcony to sit out, only standing balcony. Probably won’t return.
Overnattede 6 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 9. maj 2024
Dear Rachel, Thank you for having taken the time to share your recent experience with us. As the leading family and entertainment hotel in Bali, every family member deserves a great time, especially the little ones! Referring to your feedback about expensive rate, our pricing point remain competitive with other international 5-star resorts around Kuta and Bali in general. We regret any shortcomings in reference to the room. Our "Juliet" balcony is very different from a regular balcony as expected, but enough space for 2 adults to stand outside to get some fresh air. The deluxe room is convenient for family of 2 adults and 2 kids with 32 m² size. In addition, bigger room and elevated amenities are available in the higher category. Once again, thank you for being with us and although we are not achieving our goal of providing you with a top notch stay, we do hope to have the opportunity to turn your experience around.Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Symone

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The buffet breakfast was great, the pool was amazing, and the staff were all so helpful and friendly. Room was modern and clean.
Overnattede 1 nat i april 2024
Svar fra Management of Hard Rock Hotel Bali den 6. maj 2024
Dear Symone, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We truly appreciate your kind compliments pertaining our facilities, especially the fantastic pool, tasty breakfast spread throughout your stay and the comfortable room. Our staff is truly the one who steal the spotlight and we glad to know you enjoy the amplified service by them. Thank you for being with us and we will be looking forward to welcoming you back soon for another rockin' stayRockin’ Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Shifeng

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would stay here again for the pool and water play area. It's huge. 3 main pools, a sand play area and a toddler pool, water slides and a water play area. Hotel is full of families with children (can be loud). There's music everywhere, even underwater. Hotel is right opposite Kuta beach. Kuta beach is nice but full of people trying to sell things. My room was on the first floor, overlooked people's parked motorcycles and smelled damp and moldy. Air conditioning blew directly at the bed and we had to ask someone to come in with a ladder to change the direction of the vent. Hope you get a better room than I did.
Overnattede 2 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 6. maj 2024
Dear Shifeng,Thank you for staying at Hard Rock Hotel Bali and taking the time to share your enjoyable stay experience. In Hard Rock, music is our mantra so you can hear it everywhere, even underwater. We regret any shortcomings in referring to the room and we assure you that your feedback is taken with the utmost priority to improve our facilities. Thank you again and we hope to see you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Brandon

Overnattede 3 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 22. maj 2024
Dear Brandon, Thank you for choosing to stay with us and taking the time to share the feedback. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

jorge Luis Malaga

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy bueno peor si hay mejore y más baratos
Overnattede 4 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 2. maj 2024
Dear Jorge Luis Malaga, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are delighted to hear that you enjoyed your stay and truly appreciate your lovely words about us. We certainly hope we will be able to have you with us again as there is more to savour in the coming years ahead. Please stay tuned to our news and let us know if we can help in any way. We shall look forward to being with you in the future.Rockin' regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Linda Rosa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Hotel was great but could do with a bit of a refresh.
Overnattede 8 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 2. maj 2024
Dear Linda Rosa, Thank you for having taken the time to share your recent stay experience with us. We are delighted to know your lovely words about us. It is really appreciated. Recently, we welcome the new display of memorabilia collections from iconic artists as well as the newly renovated reception area. Just to name a few, we are going to revamp our Rock Shop, redesign Starz Diner restaurant and many more this year. Upon completion, these new features will be a fantastic lift up for an enjoyable stay experience.Thank you for choosing us and we shall look forward to being with you on another rockin' stay.Rockin’ regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Oliver

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast buffet was great!
Overnattede 1 nat i april 2024
Svar fra Management of Hard Rock Hotel Bali den 2. maj 2024
Dear Oliver, Thank you for the review. We truly appreciate it. We have a magnificent array of breakfast spread which carefully created by our culinary team from international to local dishes in rotation. Pleased to learn our delectable food selections brings so much joy during your stay.It has been a pleasure having you and we are looking forward to welcome you back on another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Mathew

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel, friendly and helpful staff.
Overnattede 10 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 22. apr. 2024
Dear Matthew, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Fremragende

SUDHEESH BALAKRISHNA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Management of Hard Rock Hotel Bali den 11. apr. 2024
Dear SUDHEESH BALAKRISHNA,Thank you for choosing to stay with us and taking the time to give a rating. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

6/10 Okay

Albrey

Rejste med familie
Synes godt om: Service og personale, faciliteter
Pool was great in layout but the water looked dirty. Breakfast was average and the walls in our room and hallways were damp and smelled of mildew. Couldn’t dry any of our bathers or sarongs even after two days of hanging!
Overnattede 2 nætter i april 2024
Svar fra Management of Hard Rock Hotel Bali den 11. apr. 2024
Dear Albrey, Thank you for taking the time to share your recent stay experience. Our team strives for excellence in everything they do when it comes to maintaining cleanliness. The dampness in the room does not reflect the standard we adhere to and we regret any shortcomings in reference to that. Your feedback is really appreciated as our team will inspect the room promptly and carry out further action to overcome the issue accordingly. We have a dedicated team that regularly tests the water quality routinely throughout the day and follow a strict pool maintenance schedule. Our pool is treated to national industry standards to ensure a safe and enjoyable experience for all of our guests.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.Thank you for choosing us and we do hope to turn your experience around when you visit Bali.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

siv, løken

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dette er et flott hotell med ansatte som ikke visste hva godt en kunne gjøre for deg, man følte seg trygg inne på hotellet. Aktiviteter for barn var helt fantastisk. Men maten på hotellet var så som så med, men frokosten var helt topp. Ikke mye å klage på, men litt dyrt å leve på hotellet, så lønner seg å gå ut å spise og drikke.
Overnattede 15 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 4. apr. 2024
Dear Siv, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad to hear that you enjoyed your stay overall. Well-known as the leading family hotel in the island, we believe everyone deserves a great time, especially the little ones!Our culinary team craft a tasty selections for the breakfast spread as well as the ala carte menu. We are pleased to know the breakfast experience is superb, yet the other menus were not quite as you're expected. If only you let us know directly, our team would have been able to assist you accordingly. Regarding food and beverage prices in the hotel, our pricing point remains competitive with other international 5-star resorts around Kuta and Bali in general. Daily promotions and happy hour are also available for guests to enjoy.Thank you for choosing us and we shall look forward to rocking with you again!Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Anita

Overnattede 7 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 22. apr. 2024
Dear Anita, Thank you for choosing to stay with us and taking the time to share your feedback. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Nicole Renee, Banksia Beach

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Busy but comfortable
Overnattede 5 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 21. mar. 2024
Dear Nicole, Thank you for having your holiday at Hard Rock Hotel Bali. As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. The activities and hustle bustle within hotel premises may be overwhelming for some people, but our team strive for guest's convenience at most.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Roland, Lilongwe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hard Rock hotel, Bali reminds me of a typical American hotel, it clean, almost clinical and does everything you want in a hotel. The staff are helpful and actually great people. Food is ok, rooms and facilities are all fine but it lacks the soul that I found in Bali. Don't get me wrong there is nothing wrong with the Hard Rock Hotel, its a good hotel in a great location near the airport, beach and party/shopping areas and it does exactly as intended however if you want to experience Bali culture you need to go elsewhere. Thanks Hard Rock Hotels Bali for a great end to our vacation on truly magical island
Overnattede 1 nat i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 22. mar. 2024
Dear Roland,Thank you for having taken the time to share your impressions about us.As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service. Like no other, our star studded facilities channels a rock star vibe for every guest to enjoy.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

George

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic service
Overnattede 13 nætter i december 2023
Svar fra Management of Hard Rock Hotel Bali den 21. mar. 2024
Dear George, Thank you for staying at Hard Rock Hotel Bali. We are delighted to know you enjoyed every bit of the holiday and pampered by our friendly staff who craft a memorable stay for you and the family. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Scott

Overnattede 9 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 3. apr. 2024
Dear Scott, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Kheng Joo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient n staffs are friendly
Overnattede 3 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 21. mar. 2024
Dear Kheng Joo, Thank you for staying at Hard Rock Hotel Bali and taking the time to share your kind review. Thrilled to learn the score given as it indicates you had a blast during your stay with us. Your kind compliment is highly appreciated and will be shared with our team, you are a Rockstar!It has been a pleasure of having you and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Yusliana Binte

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 12. mar. 2024
Dear Yusliana Binte,Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!It has been a pleasure having you and we will be looking forward to welcome you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Fremragende

kirsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2024
Svar fra Management of Hard Rock Hotel Bali den 12. mar. 2024
Dear Kirsten, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and our team here are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Meryem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 7 nætter i februar 2024
Svar fra Management of Hard Rock Hotel Bali den 6. mar. 2024
Dear Meryem,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is so stunning and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

JONATHAN

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Pool
Overnattede 9 nætter i februar 2024
Svar fra Management of Hard Rock Hotel Bali den 4. mar. 2024
Dear JONATHAN, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

MASAMI

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
とても大きいホテルです。 路面の入口から受付が遠く、受付から部屋までも遠いです。 プールもとても広いので家族連れでも楽しめるでしょう。
Overnattede 2 nætter i februar 2024
Svar fra Management of Hard Rock Hotel Bali den 22. feb. 2024
Dear MASAMI, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and you had a great time by the pool while strolling around our large premises.It has been a pleasure having you and we are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Rachel

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Very family oriented was great for my 18 month old. Stayed in Bali for a month this was the best hotel and area to stay when you have kids
Svar fra Management of Hard Rock Hotel Bali den 19. feb. 2024
Dear Rachel,Thank you for taking time to share your recent stay with us. We are pleased to learn your wonderful compliments towards our family friendly facilities and how our hotel is a perfect choice for an enjoyable family travel. In Hard Rock, we believe every family member deserves a great time, especially the little ones. It has been a pleasure having you and we are looking forward to welcome you and your beautiful family soon for another rockin' holiday!Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Han-ni

Overnattede 2 nætter i februar 2024
Svar fra Management of Hard Rock Hotel Bali den 6. feb. 2024
Dear Han-ni, Thank you for the given score. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!It has been a pleasure having you. We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

6/10 Okay

Alev, Melbourne

Rejste med familie og småbørn
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property was a little outdated and unfortunately the room smelt like sewerage for our entire stay and the staff did nothing about it. The amenities were great for children (kids pool) although the hotel itself was jam packed and overwhelming and it was not even peak season. Location was walking distance to shops and beach. Food at hotel was average and pretty much, you get what you pay for. I don’t think we will stay here again.
Overnattede 5 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 6. feb. 2024
Dear Alev,Thank you for taking the time to share your recent experience. Regret to learn your stay was not live up to the expectations. After checking backstage, our team managed to assist you twice in regards to inconveniences at bathroom and if you had raised your concerns regarding the unpleasant odor, we are sure our team could have helped you in any way.Hard Rock Hotel Bali thrive to improve in all aspects as guests' convenience is our utmost importance. Just to name a few, we planning to revamp our Rock Shop to offer a better shopping experience, construction of ramp on the main pool stairs which specifically designed to accommodate prams, wheelchairs and redesign Starz Diner restaurant and followed by Sunset Point transformation into permanent breakfast area. Upon completion, this will be a fantastic lift up for an enjoyable stay experience.Thank you for being with us and we do hope to have the opportunity to turn your experience around.Rockin' Regards,Management of Hard Rock Hotel Bali

6/10 Okay

Mat

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel facilities were great and the staff wonderful, but we had a negative experience when checking in where the previous guests were given a late checkout, and we were not able to get into our room until close to 9 pm. This was despite us previously asking for an early check-in as we had taken an overnight flight from Japan. When we complained we were initially dismissed but asked that the complaint be handled by a manager and they ended up giving us a free dinner which was very nice. The loft room was not really suitable for a family of 5 with teenagers given the single bathroom and lack of privacy and the top room/area got very hot at night even with the AC on full. The pool was great but the pool bar tiny for it's size and it took ages to get a drink if you wanted one. There were no activities for 12-18-year-olds as they were not allowed to join in the kid's activities, and when they asked to join in the adult's activities (bomb comp, pillow fight, tug of war etc.), they were not allowed because the prize was a can of beer. Overall, it was OK for the price (about $400 AUD/night), but ultimately, it was just a large room, so I won't be going back in a hurry.
Overnattede 5 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 1. feb. 2024
Dear Mat, Thank you for staying with us and we are glad that you enjoyed your stay despite some challenges you faced. Your positive feedback towards our facilities and friendly staff is greatly appreciated. Regret to know your overall holiday was not fully enjoyable in certain areas. During high season period, the hassle in hotel premises especially pool can be very high and may overwhelming for some guests. We sincerely apologize for the inconvenience you had upon check in. In the meantime of waiting your room to be ready, our team provide a room for your family to take a break and enjoy the facilities. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.Given the featured amenities, our Loft Room is a perfect choice for family with teenagers or friends traveling together. Should the 3 Queen Bed layout does not suit you well especially in terms of privacy, we suggest guests to book 2 rooms or more. Line up activities are carefully prepared by our Vibe team, especially at pool with schedule that display each game. As our commitment to provide entertainment for all ages, range of games are designated to ensure all guests enjoy the game of choices accordingly. Thank you for being with us and should you consider a return visit to Hard Rock Hotel Bali, we are available at your fingertips to assist you and plan a much more convenient stay.Rockin’ Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Amer

Overnattede 4 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 30. jan. 2024
Dear Amer, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. Do stay tuned to our news and let us know if we can be of service for the next trip back to Bali. We shall look forward to welcoming you back with us again.Rockin' regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Junhwan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 29. jan. 2024
Dear Junhwan,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Leon Libardo Navia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Management of Hard Rock Hotel Bali den 26. jan. 2024
Dear Leon Libardo Navia,Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. We truly appreciate your feedback and do stay tuned to our news. Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Sun Helen

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really good for kids
Overnattede 8 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 25. jan. 2024
Dear Sun Helen, Thank you for having you precious holiday with us. As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. We highly encourage all guests to have fun with our line up of activities and facilities, especially the little ones. It's great to know you enjoyed every bit of it.Thank you for being with us and we are much looking forward to welcome you back for another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Silvia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay. Staff are friendly and helpful. Room was clean and modern. We loved the large pool area with different areas to swim and the kids loved the slides and swim up bar that also served kids drinks. We enjoyed the bands playing each night. We will be coming back.
Overnattede 9 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 25. jan. 2024
Dear Silvia, Thank you for having your holiday at Hard Rock Hotel Bali. We are delighted to know you enjoyed most of the time at our fantastic pool and pampered by our friendly staff who craft a memorable stay for you and the family. Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

2/10 Forfærdeligt

Rana

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very dirty when we check in and they didn’t offer changing the room saying that they were over booked
Overnattede 10 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 24. jan. 2024
Dear Rana, Thank you for staying with us and taking time to share your recent stay experience. Regret to learn your stay was not up to the satisfactory.After checking backstage, we discovered that our team had met you directly in the room once you raised the concern about the room being dirty. In the meantime, while our team prepares another room to move-in, we are looking forward to meet you at the reception. However, you did not approach the reception to meet our team regarding confirmation to move the another room and we did not hear anything from you either. We regret for falling short of our aim in providing you with an exceptional stay and we do hope to have the opportunity to turn your experience around. Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

caroline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay! super friendly, welcoming staff. everywhere was clean and the atmosphere was just pure holiday good vibes. Our lovely room cleaner even made animals out of the towels for the kids. Activities for the kids everyday was brilliant.
Overnattede 3 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 22. jan. 2024
Dear Caroline,Thank you for having your holiday at Hard Rock Hotel Bali. We are delighted to know you enjoyed the rock star atmosphere and pampered by our friendly staff who craft a memorable stay for you and the family. As the leading family and entertainment hotel in Bali, we believe every family member deserves a great time with the line up activities, especially the little ones! Thank you for being with us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Rose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hard rock hotel is everything 🙌 the staffs are exceptional 👌 the food is great the facilities is clean it a must for me and my family to visit again. No regret at all.
Overnattede 8 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 16. jan. 2024
Dear Rose, Thrilled to learn the perfect rating as it shows you had a blast during your stay with us. Our band members are the best! They are the heart and soul of Hard Rock Hotel Bali. Your kind compliments are highly appreciated and will be shared with our team. You are a Rockstar!We are so pleased to learn such a heartwarming review of yours and looking forward to welcome you back for another rockin' holiday!Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Udmærket

Sumit Kumar

Overnattede 10 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 5. feb. 2024
Dear Sumit Kumar,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Fremragende

Mehdi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was nice
Overnattede 7 nætter i januar 2024
Svar fra Management of Hard Rock Hotel Bali den 15. jan. 2024
Dear Mehdi, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is so enjoyable. We are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali