Dear Oron,Thank you for your feedback. We apologize for not meeting your expectations regarding the cleanliness of the villa. Your comments are important to us, and we will address this issue promptly to ensure a more satisfactory experience in the future. We hope to have the opportunity to serve you better on your next visit.

Thank you for your gracious review. We are thrilled to hear that your stay was one of the best you’ve ever experienced. Our staff and our General Manager Alex, strive to provide exceptional service, and it’s wonderful to know we succeeded. We look forward to the pleasure of welcoming you back to our resort for another luxurious stay

Dear Miyoko,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be very kind during your stay. Providing exceptional service is our top priority.We regret to hear that there were no welcome sweets available upon your arrival. Your feedback is valuable to us, and we'll certainly take it into consideration to improve our guest experience in the future.We appreciate your understanding regarding the early check-in. Our team always strives to accommodate our guests' needs to the best of our ability.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon.Best Regards,W Koh Samui

Dear Kelly Ka Yan Chan,Thank you very much for your feedback and for taking the time to share your experience with us.Your comments and your score mean a lot to us. We're committed to continuously improving and ensuring that every aspect of your experience meets and exceeds expectations.We hope to have the pleasure of welcoming you back soon for another wonderful experience.Warm regards,

Dear Sebastian,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our Thai cuisine at the upstairs restaurant and found it to be among the best you've ever had. It's also fantastic to know that you appreciated our breakfast buffet, which we strive to make as delightful as possible.We truly appreciate it and we always aim to provide our guests with an exceptional experience that exceeds expectations while offering great value.We look forward to welcoming you back again soon for another memorable dining experience.Warm regards,

Dear Lisa Maree,Thank you for choosing to spend your vacation at our hotel. We sincerely apologize that your recent stay did not meet your expectations. We value and appreciate your feedback, and we will carefully consider your suggestions to enhance the quality of our services. Once again, we thank you for your valuable input and we hope we could welcome you back to W Koh Samui in the future. If you have any further questions or require assistance, please do not hesitate to contact us immediately.Best Regards,W Koh Samui

Thank you for your stay with us. We look forward to welcoming you back in our tropical paradise soon.

Dear BAN KENG,Thank you for your stay and for sharing your feedback with us. We look forward to welcoming you back to our tropical paradise soon.

Thank you for your stay with us. We look forward to welcoming you back in our tropical paradise soon.

Thank you for your stay with us. We look forward to welcoming you back in our tropical paradise soon.

Thank you! We are happy you enjoyed the views and that you liked your experience with us. We hope to see you again soon!

Thank you for your rating and for staying at W Koh Samui.

Thank you for your rating! We appreciate your feedback and look forward to your return.

Thanks so much for rating us 10! We appreciate it and grateful that you stayed with us. We hope to see you again soon.

Thank you for your kind comments! We certainly appreciate your feedback and are delighted you enjoyed W Koh Samui. We hope to see you again soon!

Hi Peter! Thank you for your rating. We are delighted you enjoyed your stay. We look forward to your return. Thank you for staying at W Koh Samui.

Hi Peter! We appreciate your rating. We are thrilled that you enjoyed your time with us. Thank you for staying at W Koh Samui.

Thank you for your review! We are certainly thrilled that you enjoyed your stay at W and are grateful that you chose us for your holiday. We do our utmost to provide guests with Epic stays and while your overall impression reflect this, there is opportunity to improve in our restaurants. We will keep this in mind and thank you for your feedback. See you at W again soon.

Thank you so much for your review and for staying at W Koh Samui. We appreciate your feedback on your stay and are happy to know that you particularly enjoyed your villa and service from the team. Great to know that you also enjoyed the breakfast selection too. We hope to see you again at W Koh Samui!

Hello, Neil! Thank you for your review. We hope 2022 has been good for you so far and we hope to see you again this year. Thanks for staying at W! Stay safe and well.

Thank you for your feedback.

Thank you for your kind review

Thank you for your feedback

Hello Jennifer, really appreciate the great review. Hope to be able to welcome you back to the resort. Take care.

Thank you for your feedback.

Thank you for your positive feedback, we would love to have you back with us again. Best Daniel

HI Jason, Thank you for your review and we are looking forward to welcoming you back to us. Best, Daniel

Hi Elinoy, Thanks for visiting W Koh Samui, when you're ready for another go our whatever/whenever promise will be here for you. Visit anytime. Best,

Hi Michael, I am thrilled that you enjoyed your Escape with us. Looking forward to welcoming you back. Best Daniel

Hello –, Thank you for visiting W Koh Samui and for sharing your experience. Our whatever/whenever service and luxury facilities will be here when you're ready for more! Visit anytime. Best, Daniel

Hello CarolinaOhana, Thank you for visiting W Koh Samui and for your fantastic compliments for our luxury service and facilities. There’s more where that came from! I hope we will have the chance to welcome you back soon and to show you another spectacular W experience. Our whatever/whenever promise and private pool villas will be here for you! Visit anytime. Best,

Hello –, Thank you for visiting W Koh Samui and for sharing your experience. Our whatever/whenever service and luxury facilities will be here when you're ready for more! Visit anytime. Best, Daniel

Thank you for writing W Koh Samui a review and for your kind compliments for our team at SIP bar and W Beach! We do offer daily complimentary transfers between Chaweng town and W and many private transfer options are also available. The next time you're in our neighborhood we would love to welcome you back and do it better! Our whatever/whenever promise and tropical backdrop will be here when you're ready. Visit anytime. Best,

您好， 感謝您在百忙之餘幫助我們完成了關於顧客入住體驗的問卷調查。非常高興您在我們W熱帶幽居中度過了您美好的假期，特別是對我們的“隨時/隨需”服務給予了很高的評價。期待您的再次入住，讓您感受到完美的W入住體驗。 再次感謝您給予我們的寶貴評價，下一次當您渴望入住一個熱帶度假聖地時，我們頂尖的隨時隨地，全心全意服務團隊，隨時準備好恭候您的再次光臨。 祝您生活愉快

Thanks for your review. Our whatever/whenever promise and tropical backdrop will be here when you're ready for more! Visit anytime. Best,

Hello V, Thank you for writing W Koh Samui a review. I am thrilled you enjoyed our modern facilities, unique sea views and wonderful service at WET. I regret we did not hot a home run regarding tea and nibbles, would you please share more details with me at daniel.simon@whotels.com. When you're ready to come back our whatever/whenever service and luxury facilities will be here! Visit anytime. Best,

Hello, Thanks for writing W Koh Samui a review, when you're happy we're happy! I am thrilled you enjoyed your first W experience and your tropical escape to Koh Samui. The next time you're craving our friendly whatever/whenever service and luxury facilities do let us know! We'll be here when you're ready. Visit anytime. Best,