Udendørs pool, parasoller, liggestole
Tjek tilgængelighed

Anmeldelser af The Lamai Samui

5 out of 5
The Lamai Samui
146/24 Moo4 Lamai Beach, Maret, Koh Samui, Surat Thani

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 235 af i alt 399 anmeldelser" "
Bedømmelse på 8 − Udmærket. 100 af i alt 399 anmeldelser" "
Bedømmelse på 6 − Okay. 37 af i alt 399 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 399 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 399 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Det sejeste hotel
Ufatteligt lækkert hotel. Man føler sig i centrum. Personalet er vildt flinke og smilende. Fremragende service. Velholdt hele vejen igennem. Vi havde et lille uheld med vores badekar, hvor der kom ildelugtende vand op. Der var kun undskyldninger i lange baner og vi blev tilbudt et bedre værelse som kompensation. Hotellet gjorde alt for at vi skulle have det godt og agerede top professionelt hele vejen igennem. Jeg vil tilbage dertil.

6/10 Okay

Ali, Danmark

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Et skuffende oplevelse
Vi havde store forventninger til vores ophold på Le Meridian ud fra de billeder vi havde set af resortet og hvad man ellers kunne læse om det. Ikke desto mindre var det en stor skuffelse. Maden var under middel og værelserne og poolen var langt flottere på billederne end i virkeligheden. Hotellet er ikke i en stand til kunne klacificeres som et luksus resort. Derfor ønskede vi at annullere vores ophold. Personalet kunne dog ikke imødekomme vores ønske men opgraderede os i stedet til en villa. Værelset var i pæn stand men de udendørs forhold var ikke vedligeholdt. Stranden var også beskidt så hotellet har en bus hvor de hver morgen kører gæsterne over til en anden strand. Alt i alt en stor skuffelse. Eneste plus var det venlige og hjælpsomme personale.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Daniel, Aarhus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gurich Samui - Spectacular!
This was absolutely fantastic - very relaxed and chilled! Incredible - will most definitely visit this place again!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

John

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Used to be an amazing nice hotel and In immaculate condition when it was run by Les Meridian. We had stayed there multiple times pre-COVID. Now it’s looking very dated, nothing to do in the hotel (they used to run little events- cooking lessons etc..). Now there’s really nothing to do there. The beach front is dirty and full of litter, plastic and dead fish. This small beach area in front of the hotel used to be cleaned regularly and this is no longer the case. I see other hotels cleaning their beach area daily - this hotel does not. Also Lamai and the immediate area around the hotel also seems to have not recovered from Covid - places we used to go to are gone etc.. All this and they still charge what Les Meridian charged when it’s not as good seems unreasonable. This was our third and last time we will stay there - which is a shame. No fault of the staff and people working there- they are brilliant, just seems to be the people running it trying to do it on the cheap.
Overnattede 14 nætter i marts 2024
Svar fra Kowit Prabpet den 20. apr. 2024
Dear Khun JohnThank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations, especially considering your positive experiences with the hotel before. Your feedback is valuable to us, and we apologize for any inconvenience caused by the dated appearance of the hotel, the lack of activities, and the cleanliness of the beach area.Regarding pricing, we appreciate your feedback and will consider it as we evaluate our rates and services to ensure that they align with the value we aim to provide.We apologize for any disappointment caused, and we regret that this will be your last stay with us. We appreciate your recognition of the efforts of our staff and team members, and we will work diligently to address the issues you've raised to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope that you will consider giving us another opportunity to exceed your expectations in the future.Best regards,The Management

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff at this hotel really make your stay with them exceptional. You are made to feel so welcome and treated with courtesy and friendliness. The pool facility is fantastic and both restaurants provide great quality and speedy service. I really recommend this hotel
Overnattede 3 nætter i marts 2024
Svar fra Kowit Prabpet den 4. apr. 2024
Dear Khun James,Thank you for your glowing review! We're thrilled to hear that our staff made your stay exceptional and that you felt welcome and valued throughout your visit. It's wonderful to know that you enjoyed our pool facility and found both restaurants to offer great quality and speedy service. We truly appreciate your recommendation and look forward to welcoming you back again soon!

6/10 Okay

DEAN

Synes godt om: Rengøring, service og personale
Food menu was very limited, hotel needs maintenance. Beach was rocky underwater difficult to swim had to stick to the pool and toilet in room you could not put toilet paper in it. Open bin was provided but that is embarrassing
Overnattede 11 nætter i marts 2024
Svar fra Kowit Prabpet den 4. apr. 2024
Dear Khun Dean Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We're addressing the limited food menu, maintenance issues, beach conditions, and toilet situation. Your comfort is important to us, and we're working to improve. We hope you'll consider staying with us again in the future.

2/10 Forfærdeligt

Lia

Overnattede 2 nætter i februar 2024
Svar fra Kowit Prabpet den 8. feb. 2024
Dear Khun Lia,Thank you for taking the time to share your feedback with us. We would like to extend our sincerest apologies for not meeting your expectations during your recent stay. It is disheartening to learn that our hotel design, specifically the Oriental heritage style, and the absence of air conditioning in the bathroom led to your dissatisfaction.We appreciate your valuable comments, and we have taken careful note of them for our future improvement initiatives. Our aim is to provide a comfortable and enjoyable stay for all our guests, and your feedback is instrumental in guiding us towards achieving that goal.

10/10 Fremragende

ian

Overnattede 9 nætter i december 2023
Svar fra Kowit Prabpet den 8. feb. 2024
Dear Khun Ian, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

10/10 Fremragende

Dana

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sehr schönes und saubere Hotel, das Personal bemüht, sich alle Wünsche zu erfüllen. Es ist wirklich zu empfehlen.
Overnattede 14 nætter i oktober 2023
Svar fra Kowit Prabpet den 3. nov. 2023
Dear Khun Dana, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic place to stay, with a great team making it a perfect relaxing environment away from the fun of Lamai and Chaweng. Pool access room was the way to go for sure.
Overnattede 8 nætter i september 2023
Svar fra Kowit Prabpet den 17. okt. 2023
Dear Khun Jonathan, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

2/10 Forfærdeligt

Marie-pierre

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
A éviter très très vieil hôtel Besoin de rénovation Chambres très sombres Stores qui ne s’ouvrent pas car donnant sur des piscines Privees Coût élevé des boissons Vraiment à éviter
Overnattede 7 nætter i august 2023
Svar fra Kowit Prabpet den 29. aug. 2023
Dear Khun Marie, Thank you for taking the time to share your feedback with us. We would like to extend our sincerest apologies for not meeting your expectations during your recent stay. It is disheartening to learn that our hotel design, specifically the oriental heritage style, did not resonate with you.Your input is invaluable to us as it helps us understand areas where we can enhance our services and facilities. We appreciate your comment and have taken careful note of it for our future improvement initiatives. Our aim is to provide a comfortable and enjoyable stay for all our guests, and your feedback is instrumental in guiding us towards achieving that goal.

10/10 Fremragende

Dean

Overnattede 1 nat i august 2023
Svar fra Kowit Prabpet den 28. aug. 2023
Dear Khun Dean, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

8/10 Udmærket

IDAN

Overnattede 5 nætter i august 2023
Svar fra Kowit Prabpet den 28. aug. 2023
Dear Khun Idan, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

10/10 Fremragende

Thomas, Doha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay
Overnattede 4 nætter i juli 2023
Svar fra Kowit Prabpet den 17. jul. 2023
Dear Khun Thomas That's wonderful to hear! I'm glad to know that you had a great time during your stay in Koh Samui.

10/10 Fremragende

Brendon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel in Lamai for sure
We booked this hotel last minute as our previously booked and paid for hotel cancelled last minute. We were so happy at The Lamai Samui. It was serene, pool was gorgeous, staff friendly and food was great. We had 5 nights in total, 1 in a terrace room and 4 in a private pool villa. Pool villa was lovely, very private and loads of space. We were sad to check out and wished we were staying. Thanks for a wonderful stay.
Overnattede 5 nætter i marts 2023
Svar fra kowit prabpet den 29. mar. 2023
Dear Khun Brendon, Thank you for your review and we are delighted to know that you enjoyed your stay with us. All staff do their best to make sure that all our guests are happy during their stay and we look forward to welcoming you back to our home in the near future.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i marts 2023
Svar fra kowit prabpet den 14. mar. 2023
Dear Value Guest , Warmest greetings from The Lamai Samui, Thank you for you enjoyed your stay with us. All of us do appreciate your support during difficulty time and our goal is to make all guests stay happy in our home and we hope to be able to welcome you back in the near future. Sincerely, The Lamai Samui

4/10 Dårligt

Susan

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very poor for a 5 star
Very dark room, bathroom was open shower and it smelled. Tv far too small for room and hardly any channels in English, you would expect satellite tv in a 5 star establishment. Drawers kept sticking, furniture old and not too clean either. Pool was nice. Very shabby hotel
Overnattede 3 nætter i februar 2023
Svar fra kowit prabpet den 23. feb. 2023
Dear Khun Susan,Thank you very much for your feedback. We are truly sorry to know that your experience didn’t match your expectations.We do appreciate your comment and take note on this for the future improvement. We look forward to welcoming you again at The Lamai Samui, and will ensure that your next stay will be a memorable one.

10/10 Fremragende

Olivier

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2023
Svar fra kowit prabpet den 31. jan. 2023
Dear Khun Olivier, Warmest greetings from The Lamai Samui, Thank you for sharing your comments and we are happy to hear that you enjoyed your stay with us. All of us do appreciate your support during difficulty time and our goal is to make all guests stay happy in our home and we hope to be able to welcome you back in the near future. Sincerely, The Lamai Samui

10/10 Fremragende

Wendy, San Francisco

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was beautiful at night with the lights in the dining area and around the trees. I especially liked the dock extending from the beach. The breakfast buffet was great and enjoyable with the view of the pool and beach. The staff was very friendly and efficient. It was great to use the mats in the fitness center to stretch and do yoga.
Overnattede 4 nætter i november 2022
Svar fra kowit prabpet den 12. nov. 2022
Dear Khun Wendy,Warmest greetings from The Lamai Samui Thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We are pleased to welcoming you again! Your Sincerely, The Lamai Samui

10/10 Fremragende

Brent

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent staff - very friendly and helpful. The restaurant staff are very attentive.
Overnattede 7 nætter i juli 2022
Svar fra Kowit den 3. aug. 2022
We would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.

10/10 Fremragende

Hege

Overnattede 1 nat i juli 2022
Svar fra Kowit den 2. aug. 2022
We would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We had an absolutely wonderful stay at the Lamar Samui. The staff were amazing and nothing was too much trouble.
Breakfast view
Overnattede 4 nætter i juni 2022
Svar fra Kowit den 14. jun. 2022
we would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.

10/10 Fremragende

Jonas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mycket nöjda.
2 underbara veckor i maj. Mycket trevlig och vänlig personal. Vår ocean pool villa kändes otroligt privat och mysig trots att stranden ligger precis nedanför. Mycket avkopplande, perfekt boende för en lugn och stilla semester.
Ocean pool villa
Overnattede 13 nætter i maj 2022
Svar fra Kowit den 14. jun. 2022
we would like to thank you for your visiting and supporting us at our resort and appreciate you taking time to provide a great review.

10/10 Fremragende

Mikhail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is beautifully set in an established garden on Lamai beach. The rooms are nicely designed with a classic style that suits the tropics. We were very impressed by the friendly service that always did there best to assist inspite of being a team that is only 1/5 of what it was pre Covid. I wouldn’t hesitate recommending this hotel to anyone, especially if you can indulge yourself with a stay at their beach villa, so very beautiful.
Overnattede 3 nætter i februar 2022
Svar fra Kowit den 27. feb. 2022
Thank you very much for your nice feedback and review. We all here hope to welcome you again on your next trip to Koh Samui. Kind regards, Management team

10/10 Fremragende

Timothy, Box Hill North

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were all first class at this property. The concierge was extremely helpful and knowledgeable on checkin and through our stay. The Ocean Front Private Pool Villa was stunning. My partner and I did not want to leave, it was such a treat. Refreshing welcome drink on arrival. Welcome fruit in our villa. It had such a lovely vibe. The double deck chair to relax and take in the ocean view one way, another chill out area to get an alternate view, the pool with lights and jets, the frangipani tree overhanging, giving some shade and dropping beautiful fragrant flowers into the water. We just loved it all. Housekeeping were very thorough. New covers on the deck chairs and chill cushion, cleaning the pool, every little detail. The restaurant has 2 levels and we sat upstairs all the time, which looks down on the main pool and on to the ocean and pier. The food was amazing and the cocktails were fantastic. The service and staff at the restaurant and indeed everywhere on the property were second to none. Would love to go back for a longer stay.
Overnattede 2 nætter i januar 2022
Svar fra Kowit den 21. feb. 2022
Thank you for your feed back and enjoy to stay with us hope to see you again.

2/10 Forfærdeligt

Jean-Francois

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 14 nætter i januar 2022
Svar fra kowit prabpet den 9. feb. 2022
Dear khun Jean, Regarding to you are not come to check in with us due to covid problem and pleased to inform we not charge your credit card, pleased advise what the issue why your review 2 point full of 10 point if you have any comment please let us know.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2022
Svar fra The Lamai Samui den 9. feb. 2022
Dear Khun Anonymous, Thank you for your review score 10 out of 10 for us. We are happy to know that you enjoyed your stay with us and look forward to welcoming you back to our home in the near future. Best regards,

10/10 Fremragende

Ciprian

Overnattede 3 nætter i januar 2022
Svar fra The Lamai Samui den 9. feb. 2022
Dear Khun Ciprian, Thank you for spending your valuable time with us and we are happy to hear that you enjoyed you stay ( from your review score 10 out of 10 for us) and we look forward to welcoming you back to our home in the near future. Best regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel gives us a good vibe and homey feeling. Spacious and secluded at same time, with good restaurant and access to beach.
Overnattede 3 nætter i marts 2021
Svar fra Nui den 6. apr. 2021
Thank you for your feed back and enjoy to stay with us hope to see you again.

10/10 Fremragende

Oliver

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great weekend trip
Stayed at the oceanfront villa. Great room design and view. Enjoyed dinner on the pier and breakfasts every morning. Staff was attentive to all needs.
Overnattede 3 nætter i februar 2021
Svar fra Piak den 25. feb. 2021
Dear Khun Oliver, Thank you for comments and we are happy to hear that you enjoyed your holiday with us. We hope to be able to welcome you back to our home in the near future. Please let us know if we can be any assistance for your future holiday. All the best and thank you for your kind support. Piak General Manager

10/10 Fremragende

Volker

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 12 nætter i december 2020
Svar fra The Lamai Samui Team den 22. jan. 2021
Dear Volker, Thank you so much for taking your precious time to provide such a wonderful comment regarding your recent stay with us. I am glad to hear you enjoyed your stay at The Lamai Samui We look forward to welcoming you back to our ideally located for another exquisite beach getaway, where you have our commitment for a more seamless stay. Yours sincerely,

8/10 Udmærket

Verificeret rejsende

Overnattede 7 nætter i marts 2020

10/10 Fremragende

Marek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i marts 2020

10/10 Fremragende

Adam, Seattle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful staff and spa was serene and calm on the quiet side of the island.
Overnattede 5 nætter i februar 2020

8/10 Udmærket

laurent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i februar 2020

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Pleasant staff and breakfast buffet nice pool, beach and location. Frightful price for very small room and under size small bed for my adult son. Room very in need of maintenance with windows not meeting in middle and a large gap to invite the mosquitos in. Stayed 15 nights, the 15th was due to a flight booking issue and boy did Le Meridien bite for that 15th night. Real money grab as I paid on check in for the extra might, and then on check out with the transport waiting they said oh no you have to pay more our staff made an error. Never again. Mean and miserable. Donuts at $7 each OMG. Never again. Stay at Chaweng!
Overnattede 14 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and helpful. The landscaping and architecture of the property was spectacular.
Overnattede 3 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staffs are wearing smile friendly and hospitality! I felt like at home. If possible, I would spend my vacation there again!
Overnattede 4 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ylempää keskitasoa
Erinomainen kokemus tyylikkäästi sisustetussa resortissa. Palvelu erinomaista, ruoka keskitasoa.
Overnattede 7 nætter i december 2019

8/10 Udmærket

Verificeret rejsende

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is great! The staff is warm and inviting. We loved the location, room, pool and the beach.
Overnattede 3 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2019

8/10 Udmærket

Verificeret rejsende

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Same, cosy resort with very friendly, helpful staff.
Overnattede 7 nætter i december 2019

10/10 Fremragende

Jon, Kuala Lumpur

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service throughout our stay. Staff were friendly and very helpful. External areas looked a little tired and lack of covered walkways in the rain was a bit of an annoyance. Otherwise a great stay and would definitely recommend it.
Overnattede 5 nætter i december 2019

2/10 Forfærdeligt

boualavong, IL, U.S.A.

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Very old resort and the shower in in the back and a lot of muskedo. Not worth the price or name
Overnattede 2 nætter i november 2019
Svar fra Vinusda Vatcharanukulkiet den 6. dec. 2019
Dear swiftie_07, First, let me just say that I was very sorry to read you felt your experience was not live up to your satisfactory. We really do strive to offer guests unique and memorable experiences so it is disappointing to know we let you down on this occasion because of some mistakes. On behalf of the whole team, I apologize once again that your stay was not completely at the level it should have been at. Your valuable feedback is much appreciated and helps us to further enhance our product and guest experience. We would really like to turn this experience around and make your next stay a memorable one. I hope to welcome you back to the hotel someday soon.

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i november 2019
Svar fra Vinusda Vatcharanukulkiet den 6. dec. 2019
Dear Valued Guest, Thank you so much for your feedback. We would really like to turn this experience around and make your next stay a memorable one. I hope to welcome you back to the hotel someday soon.

4/10 Dårligt

Valentina

Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Качество не LeMeridian
Поразило количество муравьев в номере, мы семьей не спали ночами нас кусали муравьи. Уехали оттуда с радостью и все искусанные!!! Неудобный матрас -очень сильно мягкий. Пляжа никакого. Направо из отеля выйти по пляжу метров 50 супер массажистка!!!!
Overnattede 3 nætter i oktober 2019
Svar fra Vinusda Vatcharanukulkiet den 6. dec. 2019
Dear Valentina, First, let me just say that I was very sorry to read you felt your experience was not live up to your satisfactory. We really do strive to offer guests unique and memorable experiences so it is disappointing to know we let you down on this occasion because of some mistakes. On behalf of the whole team, I apologize once again that your stay was not completely at the level it should have been at. Your valuable feedback is much appreciated and helps us to further enhance our product and guest experience. We would really like to turn this experience around and make your next stay a memorable one. I hope to welcome you back to the hotel someday soon.

10/10 Fremragende

Mirela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2019
Svar fra Vinusda Vatcharanukulkiet den 6. dec. 2019
Dear Mirela, Thank you for choosing our property for your recent stay. I am pleased to read that you found our resort to be delightful that resort provided an ideal setting to relax and unwind and impressed with our services. I have already shared your generous feedback with our team as recognition for the hard work toward serving our guests. Thank you for staying with us once again. It was a pleasure to have you with us and to be of service to you. We sincerely hope to welcome you back for your next visit to Samui.

8/10 Udmærket

Laurent

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, Room was good. Only issue is the breakfast is clearly not at the level of other hotels in same price-range. Not many choice :-(
Overnattede 5 nætter i september 2019
Svar fra Vinusda Vatcharanukulkiet den 6. dec. 2019
Dear Laurent, Thank you very much for sharing the details of your recent stay at the Le Meridien Koh Samui Resort & Spa. We strive to deliver exceptional experiences to our guests and delighted that we succeed to do so on this occasion. Please be assured that I have taken your feedback on board on how we direct the communication to our guests. I look forward to having an opportunity to welcome you back soon. Yours sincerely, Vinusda Vatcharanukulkiet General Manager