2 udendørs pools, åben fra kl. 07.00 til kl. 19.00, parasoller
Tjek tilgængelighed

Anmeldelser af Sheraton Samui Resort

5 out of 5
Sheraton Samui Resort
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 199 af i alt 435 anmeldelser" "
Bedømmelse på 8 − Udmærket. 176 af i alt 435 anmeldelser" "
Bedømmelse på 6 − Okay. 32 af i alt 435 anmeldelser" "
Bedømmelse på 4 − Dårligt. 17 af i alt 435 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 435 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Danny

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 10 nætter i januar 2024

6/10 Okay

Lisa Brandt

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pris lever ikke op til standard!
Smukke omgivelser ..men hotellets værelser bar præg af slid …trænger i den grad til en opgradering ! Rengøring var næsten ikke eksisterende … Det eneste der var godt var beliggenheden ved stranden og maden var god både morgen mad og restaurant !
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Kitt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert ophold
Super venligt personale og lækkert hotelområde. Skøn morgenbuffet, lækker pool og strand. God roomservice og housekeeping. Hotellet ligger et stykke udenfor centrum, men for os, var det perfekt med ro.

8/10 Udmærket

stig, bornholm

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
ok men
pænt og ok hotel men mangler lige det der gør et hotel 5 stjernet værelser lidt for slidte og service langt under andre hoteller til den pris.

8/10 Udmærket

Ronni steinfeldt, København

Synes godt om: Rengøring, service og personale, værelsets komfort
Børnevenligt hotel og lækker strand og pool.!
Opholdet var super skønt. Hotellet er flot og værelserne er fine med altan ud mod vandet og pool området. Beliggenheden er dog lidt mere trist. Det er et af det sidste hoteller på chaweng Beach noi så man har et stykke vej hvis man ønsker at se andre ting eller spise ude. De omkring liggende spisesteder er ikke værd at anbefale og priserne på hotellet er lidt høje. Fex drikkevand i værelset koster 280 thb men kan købes i 7-11 for 15 thb. Så familymart som ligger tæt på er et godt sted at handle når man er en familie :)

8/10 Udmærket

Leth, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale
Burde være kategoriseret som et 3 stjernet hotel
Personalet er ikke smilende og imødekommende. Den ene dag fik vi serveret vand, der var 3 år for gammel med mug på flasken, hvorefter personalet grinende undskyldte. Vi forlod hotellet efterfølgende 1 uge før tid, idet vi fik nok. Beliggenheden er flot, men det er også alt.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel
Imperial er et fint hotel med en god beliggenhed lige ud til stranden. Fine og velholdte omgivelser med træer, blomstrende buske og rislende vand og 2 gode pools.

6/10 Okay

SANG HEE

Synes godt om: Service og personale
The staff and services were very nice. However, the place has been aged so it was noisy with air-conditioning. Also, the transport cost was quite expensive to go out of the hotel to town. Honestly, I will book other hotel in Ko Samui next time with the moneys.
Overnattede 5 nætter i april 2024

10/10 Fremragende

ERICA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was rustic and beautiful, beach was excellent and so pretty, staff fantastic and highly accommodating. We would definitely staff here again without a second thought. 5***** Service with a smile.
Overnattede 7 nætter i april 2024

10/10 Fremragende

Shinya

Overnattede 3 nætter i april 2024

10/10 Fremragende

Roberto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic grounds. Shame there weren't more activities. Staff and food were superb
Overnattede 14 nætter i marts 2024

4/10 Dårligt

Charlotte

Rejste med familie og småbørn
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel is really old and both pools can not really be used by children, because of sharp stones. The water is also more brown inside the pool and looks not inviting. The sunbeds are partly broken. The kids club is dangerous for kids, because of stones and so many broken toys.The whole hotel and rooms are old and not at all stylish or appealing. To me it looks like a 3 stars hotel. Considering other hotels in Thailand, it is really below the standard. I would have not expected that from a Sheraton hotel.
Overnattede 6 nætter i marts 2024

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.
Overnattede 6 nætter i marts 2024

10/10 Fremragende

Lindsay

Rejste med partner
The most outstanding feature was the beautiful, kind staff.
Overnattede 13 nætter i marts 2024

10/10 Fremragende

Richard

Overnattede 13 nætter i februar 2024

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Offbeat path, quiet, great breakfast, nice pool, and clean beach.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Mala

Overnattede 5 nætter i februar 2024

6/10 Okay

JEAN PIERRE

Synes godt om: Værelsets komfort
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Ronald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton
Overnattede 8 nætter i januar 2024

4/10 Dårligt

Tam Robert

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
Overnattede 8 nætter i januar 2024
Svar fra Sheraton Samui Resort den 12. feb. 2024
Dear Mr. Tam Robert,We extend our sincere gratitude for the time you have taken to provide us with your invaluable feedback.Following a comprehensive investigation into your recent visit to our establishment, we wish to convey our heartfelt apologies for the disruptions you encountered during your stay with us.We once again extend our sincerest apologies for any inconvenience you may have experienced. Your feedback holds great importance to us, and we are committed to enhancing our services based on the insights you have provided.Should you have any further inquiries or require assistance, please do not hesitate to contact us directly. We eagerly await the opportunity to welcome you back in the future, ensuring a seamless and pleasurable experience.

10/10 Fremragende

Stefan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful beachhotel
We had an absolutely beautiful stay in the Sheraton Samui Resort, it is just 20 minutes from the Airport and lots of Restaurants , Shops and Massage Parlours. The resort is build on multilevel with two very nice pools, the second pool is by the beach. The breakfast comes in a buffet and let no questions open, you find all kind of food. Amazing. Our room was spacious with a nice balcony to the sea.
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Enrico

Overnattede 3 nætter i januar 2024

2/10 Forfærdeligt

Paul

Synes ikke om: Service og personale
Overnattede 9 nætter i december 2023

10/10 Fremragende

Manfred

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i november 2023

8/10 Udmærket

Craig, Lane cove

Rejste med familie
Synes godt om: Rengøring, service og personale
The property is old and outdated for a five star resort. The staff are friendly and the food is good though
Overnattede 1 nat i december 2023

10/10 Fremragende

Marina

Overnattede 14 nætter i november 2023

10/10 Fremragende

FRANTZ

Overnattede 7 nætter i december 2023

10/10 Fremragende

Max

Overnattede 10 nætter i november 2023

10/10 Fremragende

Danny

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff, very clean property and incredible food.
Overnattede 1 nat i december 2023

10/10 Fremragende

Abhijat

Rejste med familie
Synes godt om: Rengøring, service og personale
Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience
Overnattede 3 nætter i november 2023

10/10 Fremragende

Adam

Overnattede 5 nætter i november 2023

10/10 Fremragende

McKee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.
Overnattede 6 nætter i oktober 2023

10/10 Fremragende

Silvia

Overnattede 5 nætter i september 2023

8/10 Udmærket

MARY

Overnattede 5 nætter i september 2023

10/10 Fremragende

Alfred

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice and romatic place
Overnattede 6 nætter i september 2023

10/10 Fremragende

Dominik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i august 2023

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!
Overnattede 3 nætter i august 2023

10/10 Fremragende

Bec

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Service was exceptional
Overnattede 1 nat i juli 2023

10/10 Fremragende

Ricardo

Rejste med familie
Synes godt om: Faciliteter
excelent service, great food, everybody nice!
Overnattede 6 nætter i juli 2023

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Luxurious, quiet, excellent.
Overnattede 7 nætter i juli 2023

10/10 Fremragende

MAKOTO

Rejste med familie
Synes godt om: Rengøring, service og personale
スタッフがとても親切で、快適に過ごすことができました。
Overnattede 2 nætter i juli 2023

10/10 Fremragende

Tracey

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Quiet with lovely staff and facilities
Overnattede 10 nætter i maj 2023

10/10 Fremragende

Yuji

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a wonderful time. The beauty of the sea hasn't changed since I came 30 years ago, and the service has improved and I was healed. Also we come to wonderful Koh Samui. Also stay at the sheraton hotel. thank you
Overnattede 4 nætter i maj 2023

2/10 Forfærdeligt

Masahiko, tennoujiku

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
BONVOY Gold Elite 会員のサービスが全くない。
Overnattede 2 nætter i april 2023

4/10 Dårligt

Siddharth

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.
Svar fra Sheraton Samui Resort den 18. apr. 2023
Dear Siddharth Shukla, Thank you for your recent review and your stay with us.We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction in every aspect. The unpleasant issues have already been taken for improvement to assure the highest customer satisfaction.

10/10 Fremragende

Nalini

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel staff were amazing and our stay was really relaxing which is what we wanted!
Overnattede 3 nætter i april 2023

10/10 Fremragende

daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 13 nætter i marts 2023

10/10 Fremragende

Nellie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent staff, personalised service
Overnattede 4 nætter i marts 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best Samui Resort
This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.
Overnattede 2 nætter i februar 2023