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Anmeldelser af Atlantica Mare Village Paphos

5 out of 5
Atlantica Mare Village Paphos
Kissonergas Av., Kissonerga, Paphos District

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 26 af i alt 36 anmeldelser" "
Bedømmelse på 8 − Udmærket. 4 af i alt 36 anmeldelser" "
Bedømmelse på 6 − Okay. 5 af i alt 36 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 36 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 0 af i alt 36 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

sergi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra CH den 2. maj 2024
Dear sergi,Thank you very much for your excellent review. We are ever so pleased that you have had such an enjoyable stay. Best regards,The management

10/10 Fremragende

Kulvinder

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Second time staying at the hotel and had an even better experience this time round. Room upgraded on arrival and excellent service from start to finish. Splash park is a great addition and is away from the busy pool area meaning it is a lot quieter. I would definitely say that this hotel is a good option for all but would especially recommend for young families. Thank you to the staff for providing such a great experience!
Overnattede 7 nætter i april 2024
Svar fra CH den 14. apr. 2024
Dear Kulvinder,We are delighted that you have had a second holiday with us and thankful for your kid comments and patronage. We hope that we have the opportunity to see you in the years to come. Best regards,The management

10/10 Fremragende

Giannis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra CH den 18. dec. 2023
Dear Giannis,Thank you for your excellent review. We are happy to hear that you have had such an amazing experience and hope to see you return. Best regards, The management

6/10 Okay

Elliott

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Hotel was good with an ideal location. Most of the guest were all inclusive and so not all inclusive guest did not get correct measures of drinks with beer being served in small cardboard cups and charging for a pint. Evening entertainment was poor and not space in the Terrance bar.
Overnattede 6 nætter i oktober 2023
Svar fra CH den 30. okt. 2023
Dear Elliott,Thank you for mentioning this. We would like to clarify to other readers that we don't charge by the pint but by the unit. Your overall comments are truly welcome and will be taken into even further consideration for our future development. Best regards,The management

10/10 Fremragende

Diana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wow! Beautiful property, the staff was awesome. They were so helpful David, Nata, Laura, Hamor (hope I got Hamors name right)..they were all very good, the service was excellent. Food very good, the scenery is amazing and was impressed with the cleanliness. Thank you all
Overnattede 2 nætter i oktober 2023
Svar fra CH den 19. okt. 2023
Dear Diana, Thank you for your wonderful comments. These are truly motivating for us. Best regards,The management

10/10 Fremragende

Michael

Overnattede 1 nat i oktober 2023
Svar fra CH den 9. okt. 2023
Dear Michael,Thank you for your excellent review. We are truly delighted to hear that you had an amazing stay with us.Best regards,The management

6/10 Okay

Chris

Rejste med familie
Nice hotel but too busy.
Hotel was in generally a good condition but some issues with pool lights hanging off in the pool, tiles coming off etc. Hotel was extremely busy, had a to wait to find tables for breakfast etc. Also some of the staff were often arguing and shouting at other staff. did inform the hotel but no follow up. Amazing views from our sea view room and the children loved the slides which were great, best part of the hotel.
Overnattede 7 nætter i august 2023
Svar fra CH den 5. sep. 2023
Dear Chris,Thank you for your review and precious feedback. You had indeed visited us during the peak of the season and with any guests wanting to dine at the same time at breakfast even though the hotel advises to avoid peak times at breakfast. The hotel also takes this into consideration and opens alternative seating areas for breakfast to facilitate it's guests. The maintenance matters that you have mentioned were resolved immediately when spotted. We are of course delighted that the kids enjoyed the splashpark and that you appreciated the sea view room's views. We hope that we have the opportunity to see you at the hotel once again maybe in the Autumn or Spring. Best regards,The management

10/10 Fremragende

Dan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family vacation
Awesome hotel, literally feels like a village, you can always find a spot that isn’t crowded, and there are plenty of stuff for children plus the food is great. Will definitely comeback.
Overnattede 4 nætter i august 2023
Svar fra CH den 4. sep. 2023
Dear Dan,We are really delighted to hear that you will be returning and happy that you have had such a wonderful experience. It's also motivating to hear that the kids activities and the food were to you expectations. Best regards,The management

10/10 Fremragende

Fraser

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra CH den 4. sep. 2023
Dear Fraser,Thank you for your excellent review. We are delighted that you have had an enjoyable stay. Best regards,The management

10/10 Fremragende

Dror

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great resort! Had a wonderful vacation
Overnattede 6 nætter i august 2023
Svar fra CH den 4. sep. 2023
Dear Dror,Thank you so much for your kind review. We are truly delighted that you have had such wonderful stay with us. We hope to see you return. Best regards,The management

10/10 Fremragende

Nir

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Whatever you need is in the resort.
Overnattede 4 nætter i august 2023
Svar fra CH den 30. aug. 2023
Dear Nir,Thank you for your excellent review. We hope this justifies a return visit. Best regards,The management

10/10 Fremragende

SAVVAS

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra CH den 28. aug. 2023
Dear Savvas,Thank you for staying with us and for your excelent review. We hope to see you return.Best regards,The management

10/10 Fremragende

Andry

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Every thing was excelent
Overnattede 3 nætter i august 2023
Svar fra CH den 25. aug. 2023
Dear Andry,We are delighted that you have had a comfortable stay with us and hope that we have the pleasure of seeing you in the near future. Best regards,The management

10/10 Fremragende

Despoina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra CH den 16. aug. 2023
Dear Despina,Thank you for staying with us. We are delighted that you had such a great time and hope to see you return.Best regards,The management

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing hotel - beyond expectation
The hotel was amazing. Over our expectations. The kids enjoyed the pools, the splash area with all slides. The food was great. The activities in the pool were amazing. The rooms were nicely decorated and the beds were very comfortable. There are many activities and shows in the evenings as well. All was very nice. in front of the hotel, there's a supermarket with everything you need. The only problem we had was having ants in our room every evening. That was a little annoying. My kid even found some on her pillow. Except for that, everything was perfect.
Overnattede 5 nætter i august 2023
Svar fra CH den 16. aug. 2023
Thank you for staying with us and for your wonderful comments about our hotel. We are sorry to hear that you had an issue with ants and will look into this matter further with our service provider. Thank you once again for the excellent review and we look forward to seeing you return. Best regards,The management

10/10 Fremragende

???

Overnattede 4 nætter i juli 2023
Svar fra CH den 16. aug. 2023
Thank you for staying with us and for your excellent review. We look forward to seeing you return. Best regards,The management

8/10 Udmærket

Mickael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i juli 2023
Svar fra CH den 17. jul. 2023
Dear Mickael,Thank you for your review. We hope to have the pleasure of seeing you back. Best regards,The management

8/10 Udmærket

James

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Actually a lovely hotel and brand new feel to entire hotel and rooms super quiet and comfortable. Food was quality and a good range. My only issue is unfortunately (I know this is a family hotel) but there were a lot of kids just everywhere. Although there is a water park it didn’t really keep all the kids away. If this was a couples / adults only hotel I’d be amazing (just for what I personally wanted) but on the other hand, perfect for families. Not really close to any decent beach, walkable one is a very small cove can’t really be classed as a beach. Staff really good, overall service was excellent.
Overnattede 7 nætter i juli 2023
Svar fra CH den 10. jul. 2023
Dear James,We are delighted to hear that you have had an enjoyable stay and that you have found our rooms quiet and comfortable. It's also reassuring to know that the food quality and variety was to your liking. It is also great to know that you have interacted with our staff and found them to be friendly and hospitable. We hope this justifies another visit in the near future. Best regards,The management

10/10 Fremragende

Yizhak

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Couple and a baby
Create team, cleaned rooms and great conditions
Overnattede 4 nætter i maj 2023
Svar fra CH den 15. jun. 2023
Dear Yizhak,We are delighted that you feel we deserve 10/10 for your recent experience and hope this justifies future visits. Best regards,The management

10/10 Fremragende

Émilie

Overnattede 7 nætter i maj 2023
Svar fra CH den 11. maj 2023
Dear Émilie,Thankyou for your excellent review. It is great to know that you have had such a wonderful stay. We all look forward to seeing you back.

10/10 Fremragende

Jacob

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food was excellent, friendly staff, very clean and modern.
Overnattede 2 nætter i april 2023
Svar fra CH den 19. apr. 2023
Dear Jacob,We are truly delighted to hear that you enjoyed your stay and appreciated our friendly staff, food and cleanliness. Best regards,The management

8/10 Udmærket

Yiota

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Child friendly and modern spaces
The hotel was brand new with modern furniture and spaces and it was very clean. The breakfast was also very good with a large variety of choices for everyone. Also the hotel has really nice restaurants but you need to book in advance so keep that in mind. Lastly, the hotel is really child friendly with kids clubs and a large water park! However we had to book in advance for the kids club and the parent couldn’t stay with the child (it was a drop off)- wish this policy changes as the children wouldn’t always stay without a parent there :) Overall we really enjoyed our stay!
Beach path in front of the hotel
Burger bar restaurant at the hotel
Beach path in front of the hote
Overnattede 2 nætter i april 2023
Svar fra CH den 19. apr. 2023
Dear Yiota,Thank you for staying with us and for your kind comments. We have taken into consideration your request for additional "stay & play" times and will add another day (totalling 3) for parents to play with their children. Best regards,The management

6/10 Okay

Kulvinder

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
This was our first stay here and overall the experience was not too bad however certain things could have been better. The hotel itself is nice and fits the 5 star star status with nice pools and great water park for kids. The food in the buffet had a great selection and was of good quality. The main issue with this hotel was the level of service which i would definitely not class as 5*. Rooms are not cleaned properly and things like water are not replaced meaning you are stuck refilling the same 2 water bottles for your entire stay. Service during the meals was very hit and miss with staff standing around rather offering things like water as standard. We had our 2 year old with us and the process to book into kids club was so overly complicated we gave it a miss in the end. I would suggest trying to book into the restaurants as soon as you arrive as we were unable to get anything at all. As previously stated the facilities are lovely but the quality of service from SOME of the staff (the reception staff were very helpful when required) in the end we did enjoy our stay but expected more when staying in a 5 star resort.
Svar fra CH den 16. apr. 2023
Dear Kulvinder,Thank you for your valuable feedback. We have taken your input and opinions seriously and will take action as necessary. Note that we are quite keen on being sustainable and therefore water dispensers are available in all outlets of the hotel which minimise significantly the use of plastic bottles that we also recycle. Our kids club's registration requires all documentation to be completed with no exceptions. Booking is an easy process. We are sorry to hear that the service didn't meet your entire expectations but pleased to know that at the end you did enjoy your stay.Thank you for the kind mention about the front desk staff that will be passed on to them. Best regards, The management

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will definitely revisit
Wonderful hotel for families. Night entertainment tailored for kids. Very spacious rooms and amazing food
Overnattede 7 nætter i august 2022
Svar fra CH den 18. aug. 2022
Dear Anonymous, It would be great to see you back. Thank you for your kind review. Best regards, The management

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i august 2022
Svar fra CH den 17. aug. 2022
Dear Anonymous, Thank you for the excellent review. We are delighted that you had a great stay. Best regards The management

10/10 Fremragende

Charalampos

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2022

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
They need to learn manners on customer service
There were the worst 5 star hotel we went. They meed to learn how to behave to customers. When you tell them something they pretend like you are stupid. The room we stayed for 3 nights it never be cleaned. I do not recommend this hotel.
Overnattede 3 nætter i august 2021
Svar fra CH den 13. sep. 2021
Dear Anonymous, Thank you for your feedback. We will take it into consideration. Please note that we have some staff especially in housekeeping that don't speak English and it is quite difficult for them to communicate. It is best in such cases you call the supervisor who will be more than happy to assist. Best regards, Christos Hadjitooulis General Manager

10/10 Fremragende

Joanne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great family stay
A last minute holiday, and we weren't disappointed. Hotel was fab - new, fresh, very very clean, staff were subtly efficient and good. Its rated 5 stars and is very good, but having been lucky enough to stay at many other 5 star hotels, there was something about the Atlantica Mare that didn't feel quite as exclusive, luxury experience as other 5 start establishments. That said - we had a super stay and wasn't really too much we would fault about the hotel. Rooms were excellent, well fitted out and cleaned to a very high standard. Pool areas - great pools, and the splash slides super for the kids, however the hotel was very busy for some of our stay and it was a challenge (unless you are a super early riser - talking 6.30 / 7) to get a sun lounger. This may have been exacerbated due to covid as I guess people less likely to go sightseeing outside the hotel in current circumstances. We only ate in buffet, as other restaurants were fully booked when we tried to get a table. Breakfast very good and dinner options fine - not a lover of a buffet dinner but as they go, the food was good, well presented and reasonable choice. There were a few other restaurants within walking distance and also short taxi ride to Coral Bay for other dining options. Overall we had a great stay, and would definitely recommend and return to the hotel.
Overnattede 7 nætter i oktober 2020
Svar fra Christos H. den 7. nov. 2020
Dear Joanne, thank you for your kind review and recommendation of our hotel. We agree that it has been a challenging year with covid19 and look forward to seeing you again in better times. Best regards, Christos Hadjitooulis General Manager

6/10 Okay

Nestor

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
5 star hotel 3 star service
Breakfast was cold and the worst breakfast you could have. I went down first thing in the morning so no excuse to be cold. The restaurant is chaotic at best. Nobody seating you at a table or giving you any direction on what to do, just get told off if you dont put gloves on. But evening meal was good with plenty of choice. Onto the room. Aircon didnt work, toilet glass door had toothpaste on it from a previous guest. I did tell reception and all i got was what room number, did you close all the doors like i was stupid and a half arsed apology. The venue is new, so they can spend the winter working on guest relations, training house keepers and recruiting as the place looked short staffed. On the bright side the property is new and Covid practices in principal are exceptional and you are safe. And the sunset view is incredible
Overnattede 1 nat i oktober 2020
Svar fra Christos H. den 7. nov. 2020
Dear Nestor, Thank you for your valuable comments and feedback. We are sorry that we didn't manage to meet your entire expectations and are pleased that you found our Covid practices as exceptional and enjoyed our wonderful sunsets. Best regards, Christos Hadjitooulis General Manager

8/10 Udmærket

Lorna

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i oktober 2020
Svar fra n den 30. okt. 2020
Dear Mrs. Lorna, Good morning to you and thank you very much for having stayed with us. We do hope, you had an enjoyable stay here at the Atlantica Mare Village in Paphos. We will be delighted to have the opportunity to welcome you back in the near future. Thank you and kind regards, Niki Panayiotou