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Anmeldelser af Best Western Plus Killeen/Fort Hood Hotel & Suites

3 out of 5
Best Western Plus Killeen/Fort Hood Hotel & Suites
2709 Cunningham Road, Killeen, TX

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 557 af i alt 957 anmeldelser" "
Bedømmelse på 8 − Udmærket. 232 af i alt 957 anmeldelser" "
Bedømmelse på 6 − Okay. 72 af i alt 957 anmeldelser" "
Bedømmelse på 4 − Dårligt. 47 af i alt 957 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 49 af i alt 957 anmeldelser" "

8,6/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Leslie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, no fuss check-in, and quiet location.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Jasmine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We booked the king suite and it was perfect! Not too cluttered. They are pet friendly and have a waste station which is always nice! The bathroom could be cleaned a little more around the toilet but overall the it was clean! I loved that they had a weekly breakfast menu to view!
Overnattede 1 nat i maj 2024

8/10 Udmærket

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The black mold in the shower could get a better clean.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

4/10 Dårligt

Jaycee

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Our room was pretty gross for the price we paid. It was like they slapped new sheets on and left the old bedding on. No vacuuming, no wiping surfaces, crap smeared on the walls of the bathroom (not even exaggerating). Didn't smell or look clean when we walked in the room. We asked if it was possible to move to another room but they just gave us new bedding. The room "looked" nice online but in person it was pretty decieving. Whoever they pay to clean their hotel is not even doing the bare minimum.
Overnattede 1 nat i april 2024

8/10 Udmærket

Michael, Erie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly, helpful staff. I did not know and did not see any notice that room service was upon request only. After 3 days of no fresh towels asked front desk about this and learned on my last day. So no trash dump either so be aware. Clean, comfortable rooms.
Overnattede 3 nætter i april 2024

2/10 Forfærdeligt

Autumn

Synes ikke om: Service og personale
Overnattede 1 nat i april 2024

10/10 Fremragende

Frances, Reading

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was amazing
Overnattede 1 nat i april 2024

4/10 Dårligt

Jason

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I was very displeased with the state of the property. Our non-smoking room smelled of smoke upon entry with a combination of cleaner and paint trying to cover it up. You could tell there was a recent and rushed paint over job to cover up damaged walls, cracks, peeling drywall and paint over paint. Shower curtain couldn't stay on the rod and kept falling off. Safety fixtures in the bathroom were loose and felt unsafe to rely on getting in and out of shower. There was a distinct lack of furniture. We had a double queen suite and the room with the beds just had beds, a night stand between and a TV/Dresser. No chairs or extra lamp. It felt uncomfortably empty. We stayed the night before and after the eclipse and put out a TON of money. Now I don't expect a Days Inn Plus to equal the 4 figure sum we paid for two nights, but it seemed like a poor value to the Red Roof Inn we stayed as the following night. I would not stay at this location again. No Gym as it was under repair (past the date stated on the door) and breakfast was subpar. Breakfast was until 9am, but at 8:20am there was no more food left and they would not make any more because management didn't want to waste anything. "If we started making more food, it would sit past 9am and we would waste it" Never mind the fact that dozens more people came looking for food after I asked.
Overnattede 2 nætter i april 2024
Svar fra SC - GM den 15. apr. 2024
We always aim to deliver a great experience, and we are sad when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better!

10/10 Fremragende

Tammy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very nice area
Overnattede 2 nætter i april 2024

8/10 Udmærket

Kelicia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good breakfast
Overnattede 1 nat i marts 2024

10/10 Fremragende

Lynette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and helpful. Latoya at the front desk is great. Really appreciate her help this morning. Great breakfast Beds were comfortable. Would definitely stay here again. Thanks! 😀
Overnattede 1 nat i marts 2024

8/10 Udmærket

Marisol, MISSOURI CITY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check in was fast clerk was not friendly at all Pace is clean good breakfast beds are comfortable rooms big
Overnattede 1 nat i marts 2024

10/10 Fremragende

Moria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very nice
Overnattede 1 nat i marts 2024

8/10 Udmærket

Daniel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and helpful staff. Great breakfast other than there was never gravy for the biscuits. Overall good experience staying at this location.
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Katoria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023

8/10 Udmærket

Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was fine. TV didn't work so they changed our room. Nothing outstanding but it was good.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Adamm

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

10/10 Fremragende

MARGARET, Bend

Overnattede 1 nat i marts 2024

6/10 Okay

Mary

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The checkin reception guy was rude and acted like we were putting him out by asking if there was a room available. At first he said there wasn’t one but I knew there was because I had checked Expedia first. He said- oh, we like to keep a spare room in case of emergencies. Then he made me book it on Expedia instead of with him. But- the hotel has very nice rooms and is new so we overlooked this turd.
Overnattede 1 nat i februar 2024

4/10 Dårligt

Crystal

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was dirty
Overnattede 1 nat i februar 2024

10/10 Fremragende

bryana

Synes godt om: Service og personale
Staff always great this is where I stay everytime i come to Killeen tx
Overnattede 2 nætter i februar 2024

10/10 Fremragende

April

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very clean and very comfortable
Overnattede 1 nat i februar 2024

6/10 Okay

Rachel

Overnattede 1 nat i februar 2024

10/10 Fremragende

Dong min

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What we needed for a one night stay
Overnattede 1 nat i januar 2024

8/10 Udmærket

Rachael

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, nice room
Overnattede 1 nat i januar 2024

8/10 Udmærket

Nathan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall the property is very great but the only thing I didn’t like was the WiFi the WiFi signal was below par. Everything else was great staff were really polite and respectful
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Wanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, courteous, quiet enough, and travelling alone as an older woman, I felt safe here. That says a lot. Thanks
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Loletha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023

10/10 Fremragende

Harry, Miami

Rejste med partner
Synes godt om: Rengøring, faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Aleisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

6/10 Okay

Marilyn

Synes godt om: Service og personale, værelsets komfort
Comfortable in Killeen
Convenient to all things Killen/Ft Cavazos, but backs to a field where the road ends to park tour buses. One night there was a party that went on till 10:30pm in the parking lot. We were there for several days so we found things one-night travelers might not notice-certain plugs not functioning, iron not working, odor upon entering the room (perhaps animal or sour milk), no extra blankets. The front staff was always kind and helpful when possible! The beds were comfortable and clean. In spite of the party, we would return again.
Overnattede 3 nætter i december 2023

10/10 Fremragende

Raul

Overnattede 3 nætter i december 2023

6/10 Okay

Lois

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Britney

Rejste med familie
Refund from hotel
The hotel room had leaking pipe. Causing leak in room, hotel agreed to full refund
Overnattede 1 nat i december 2023

8/10 Udmærket

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Room was clean and comfortable. Breakfast options seem to dwindle with each stay.
Overnattede 1 nat i november 2023

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and quiet. I stayed for 4 days they only had coffee at breakfast the first day. They said the truck didnt restock them. Never bothered to put up a sign or anything had to find out daily by getting hot water dispensed into a cup.Big disappointment because I chose this hotel for the breakfast and coffee.
Overnattede 3 nætter i december 2023

10/10 Fremragende

Donna

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Hai

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This is not to discount the staff as they were friendly and helpful. The room that I was placed in was not clean and a lot of things were not prepared as a new person would come in. This was disappointing.
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Mindy

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Run Away Quickly
The hotel is disgusting and dirty. The carpet in our room has never been cleaned. The bathroom was falling apart and dirty. The room smelled like bad body odor. To the point that poopouri wouldn’t even help. To top it off the electricity went off at 230am on our second and last night. The hotel is a disaster and we will not ever be back. If my parents had not stayed in the same hotel. I would have left.
Overnattede 2 nætter i december 2023

8/10 Udmærket

Kim, Austin

Overnattede 1 nat i december 2023

10/10 Fremragende

Annetta

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close to my son’s home
Overnattede 3 nætter i november 2023

6/10 Okay

Sharon

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
M
Overnattede 1 nat i november 2023

6/10 Okay

Priscilla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean rooms. My main complaint is no water pressure. Everything else was good. But I like a good shower with water pressure.
Overnattede 1 nat i november 2023

8/10 Udmærket

Kimberly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The parking lot lights were NOT on when it became dark . NOT safe as you could not see to walk to the car. Assume never adjusted for daylight saving time . Stains on carpet and mold in shower
Overnattede 1 nat i november 2023

8/10 Udmærket

Dinnie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Andrea, Tyler

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very helpful and friendly. Clean large room
Overnattede 1 nat i november 2023

8/10 Udmærket

Geneva

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Disappointed
My stay was alright until I saw there was roaches in the room and bathroom after returning from a day in a Austin 😡😩
Overnattede 2 nætter i november 2023