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Anmeldelser af Boutique Spa Hotel Aqua Marina

4 out of 5
Boutique Spa Hotel Aqua Marina
Vridelni 3, Karlovy Vary

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 18 af i alt 35 anmeldelser" "
Bedømmelse på 8 − Udmærket. 9 af i alt 35 anmeldelser" "
Bedømmelse på 6 − Okay. 2 af i alt 35 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 35 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 35 anmeldelser" "

8,8/10

Rengøring

8,0/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Timur, Berlin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
schönes kleines Hotel mit Schwimmbad und Sauna, hilfsbereites Personal.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Daardi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautifully decorated property. Very relaxing atmosphere and the room was terrific. The breakfast buffet was excellent, and the service was very good too! One of our favourite stays on this trip.
Overnattede 2 nætter i september 2023

8/10 Udmærket

Edmund

Overnattede 7 nætter i september 2023

4/10 Dårligt

Tudor

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The position of the hotel is perfect, 2 min away from the center. However that is where our positive experience ended. We got the "apartment" not the "basic" rooms. As a result we where taken nicely to a adjected building via the trash corridor with the nice freezer that looked just like one of those you keep bodies in, in horror movies. The rest of the hallway, was doggy and odd. The floor above us was a bird toilet. Inside it was spacious but even when things was new it was bad. The shower with black mold at the bottom with some new silicone put on top. They should mention that some rooms are in a different class than the 4 stars on the front door. I give it 4 poops out of 5.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Lothar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alles super.
Overnattede 1 nat i april 2023

10/10 Fremragende

Otto Matthias

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das Personal ist sehr freundlich und hilfsbereit.
Overnattede 3 nætter i oktober 2021
Svar fra . den 14. dec. 2021
Sehr geehrter Herr Matthias, vielen Dank für Ihren Besuch und Ihre freundliche Bewertung. Mit Grüssen Das Aqua Marina-Team

6/10 Okay

Sonja

Rejste med partner
Synes godt om: Rengøring
- The apartment was ok, but it had a really weird smell. - We were told there would be free parking and they’ll tell us where once we arrive, unfortunately the lady at the desk then didn’t really know where we could park, because it was Friday and her English wasn’t very proficient. She did suggest us some free parking in the city though and we also managed to get the last free parking spot. - We thought the hotel pool would be included when booking a room with them (which is usually the case), but it costs an additional 15€ a day. - Overall it was ok, but not really worth the money.
Overnattede 2 nætter i september 2021

6/10 Okay

Hermann-Josef

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Sehr geehrte Damen und Herren. Wir wurden bei Ankunft im Nebengebäude auf der 3. Etage untergebracht. Vom Nachtportier wurden wir mit einer Taschenlampe zu unserem Zimmer geleitet weil in Treppenhaus kein Licht funktionierte. Am anderen Morgen, konnten wir gegen Aufpreis im Hauptgebäude ein Zimmer beziehen.So hatten wir es uns nicht vorgestellt.
Overnattede 3 nætter i september 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2021
Svar fra Team of Reception den 3. nov. 2021
Dear Sir / Madam, We are very pleased that we were able to anticipate your expectations and hope to see you soon! Thank you for taking the time to leave your review! Each review is very important to us! Best regards, Team of Reception Boutique Spa Hotel AquaMarina

8/10 Udmærket

Christy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Apartments are not part of the hotel
This review is only for the apartments the hotel rents, we didn't see the regular rooms. The listing does not make it clear that the apartments are in another building that has NO elevator. We were on the 4th floor with narrow, winding stairways. We are in our 60s on a trip 5 months long so we each have one large suitcase and I only book places that include an elevator in the listing. The receptionist led us to our apartment, and grabbed a maintenance man along the way to carry my bag. It was a well-equipped basic apartment, it even had a crib and high-chair. The hotel is rated as a 4* (and it does have an elevator as promised) but the apartments are probably a 3*, and the price was very reasonable. It was clean and in decent condition but modest. Full-size fridge. Nice washer. Great location. Front desk staff tried to make me pay until I showed the confirmation stating that it was prepaid.
Overnattede 1 nat i august 2021

10/10 Fremragende

Gregory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great.
Hotel Aqua Marina was a charming, grand old european hotel with lots of attention to detail, centrally located, and with all the spa amenities one would expect. The room and common areas were very clean, and the cleaning service even came in on the morning of our check out to tidy up. I can wholeheartedly recommend this hotel.
Overnattede 2 nætter i juli 2021

2/10 Forfærdeligt

Verificeret rejsende

In dieser Stadt konnte man nichts !!! anfangen ohne Negativattest...aber der einzige Testladen hatte ab 13 Uhr geschlossen...also blieb nur die Heimreise ...Touristen Information schickte uns noch zum geschlossenen Test Center...
Overnattede 1 nat i juni 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bad
Overnattede 4 nætter i maj 2021
Svar fra 5 den 8. jun. 2021
Dear Sir / Madam First of all, thank you for choosing the Aqua Marina Hotel. In the difficult recovery period after the COVID-19 pandemic, each reservation and each of our guests is especially important to us. We would also like to note that during the period of universal quarantine, the hotel was closed and a lot has to start from the beginning. We are very pleased that we were able to anticipate your expectations and hope to see you soon! Thank you for taking the time to leave your review! Each review is very important to us! Best regards, Team of Reception Boutique Spa Hotel AquaMarina Vážený pane / paní Nejprve děkujeme, že jste si vybrali Aqua Marina Hotel. V obtížné době zotavení po pandemii COVID-19 je pro nás zvláště důležitá každá rezervace a každý z našich hostů. Chtěli bychom také poznamenat, že v období univerzální karantény byl hotel zavřený a hodně musí začít od začátku. Jsme velmi rádi, že jsme byli schopni předvídat vaše očekávání a doufat, že se brzy uvidíme! Děkujeme, že jste si udělali čas a nechali svou recenzi! Každá recenze je pro nás velmi důležitá! S pozdravem, Team recepce Boutique Spa Hotel AquaMarina

10/10 Fremragende

Sven

Overnattede 2 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Нам всё понравилась Спасибо всем было очень приятно
Overnattede 2 nætter i december 2019

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyable stay
Great location for exploring Karlovy Vary, friendly staff for check in and check out. Room was well maintained and well equipped with very comfortable bed. Free use of pool, sauna and steam room was an added bonus especially when we had the place to ourselves! Breakfast was good and included in price.
Overnattede 1 nat i november 2019
Svar fra Team of Hotel Aqua Marina den 4. dec. 2019
Dear Nicole, thank you for your feedback. We are very happy you were satisfied in our hotel and hope you will visit us again.

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra Tým hotelu Aqua Marina den 4. dec. 2019
Děkujeme Vám za hodnocení a těšíme se na Vás příští pobyt.

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i oktober 2019
Svar fra Jana Homolová den 11. okt. 2019
Thank you for your opinion and hope to welcome you in our hotel again.

8/10 Udmærket

Lene

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Schönes Hotel mit kleinen Serviceschwierigkeiten
Ein zauberhaftes Hotel in bester Lage und grosszügigen Zimmern. Das Spa ist relativ klein, aber der Pool ist schön und einladend. Das Frühstück war vielfältig und schmackhaft. Allein der Service lässt etwas zu wünschen übrig, es wird kaum englisch gesprochen und sowohl im Spa als auch in der Hotelbar wurde gerne 30min vor der tatsächlichen Schliesszeit zugemacht. Dennoch ein empfehlenswertes Hotel.
Overnattede 3 nætter i juli 2019
Svar fra Jana Homolová den 10. aug. 2019
Guten Tag, vielen Dank für Ihr Feedback und Ihren Bericht. Wir werden die Schließung des Spas und der Bar vor Schliesszeit mit dem entsprechenden Personal besprechen und unser Bestes tun, um dies zu verhindern. Wir freuen uns auf Ihren nächsten Besuch.

10/10 Fremragende

NIKOLAOS, Αθήνα

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Πολύ καλή επιλογή για βόλτα στην πόλη
Πολύ καλό ξενοδοχείο, καλές παροχές σε καταπληκτική τοποθεσία, το πρωινό θέλει λίγο βελτίωση. Η πρόσβαση με αυτοκίνητο δεν είναι πολύ εύκολη. Μπορείς να φτάσεις στο ξενοδοχείο για αποβίβαση/επιβίβαση αλλά η στάθμευση του οχήματος δεν είναι δυνατή κοντά.
Overnattede 1 nat i juli 2019
Svar fra Jana Homolová, Reservation manager den 10. jul. 2019
Dear Sir, thank you for your stay in our hotel. We will do our best to have better breakfast and reserve you a parking place. We are looking forward for your next stay.

10/10 Fremragende

Gordon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall worth it, even with communication issues
Trip was great- Karlovy Vary is such a nice little town! We just went to get away for a couple of days on a relaxing vacation. The man who checked us into the hotel didn't speak English or German, only Russian. He was... weird. He yelled at my husband for trying to help fill out the info form, which was in English, and he didn't understand the English alphabet so basically all of our info that he couldn't copy off the passports was wrong. Like, REALLY wrong. Our zip code ended up being like 91010105. not even close! It was actually really hard not to laugh. Otherwise, our stay was great. The bed was comfortable, we had a bathtub, the pool was nice. There is only one small sauna and one small steam room, but it was all very clean and nice. The only bad thing was that parking was not covered, and you have to park a few blocks away. Overall, since my dog was allowed to stay with us, I would stay again. Unless, of course, I could find another place with a pool and sauna that is close to the center and allows dogs!
Overnattede 2 nætter i april 2019
Svar fra Jana Homolová den 13. jun. 2019
Dear Sir, thank you for your stay in our hotel and your mentioned review. We are very sorry for our new colleague at the reception and we will do our best to prevent from this situation again. Hope you try to stay in our hotel again in the future.

8/10 Udmærket

CHIEN-LY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2019
Svar fra Marie (reservation department) den 14. mar. 2019
Dear Chien-Ly, thank you very much for your review.

8/10 Udmærket

Sandra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir haben am Wochenende das Hotel in Aqua Marina besucht und waren insgesamt sehr zufrieden. Der Check In hätte etwas freundlicher sein können. Mit unserem Appartement das wir gebucht haben waren wir sehr zufrieden. Sauber und freundlich eingerichtet mit Blick auf die Thermalquellen. Der Weg dorthin war leider weniger schön. Auch wenn man den Wellnessbereich nutzt war dieser Weg etwas beschwerlich. Der Wellnessbereich selbst ist nichts spektakuläres . Ein Becken und eine Mini-Sauna. Wobei das für Preis-Leistungsverhältnis absolut ausreichend ist. Ein paar Liegemöglichkeiten wären noch gut gewesen. Das haben wir sehr vermisst, den mit 2 Liegestühlen ist das doch etwas wenig. Wir haben das Hotel nur mit Frühstück gebucht, hier waren wir sehr zufrieden.
Overnattede 2 nætter i februar 2019
Svar fra Marie (Reservation manager) den 30. apr. 2019
Sehr geehrte Frau Sandra, vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie noch nächste Mal zu uns kommen. Mit freundlichen Grüßen Team des Hotels Aqua Marina

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir waren sehr zufrieden mit unserem Appartment, sauber und
Overnattede 2 nætter i februar 2019
Svar fra Marie (Reservation manager) den 30. apr. 2019
Vielen Dank. Wir freuen uns auf Ihre nächste Besuch.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice little hotel in the middle of everything
It was very nice and right in the middle of everything
Overnattede 2 nætter i januar 2019
Svar fra Marie (Reservation manager) den 23. jan. 2019
Thank you very much for your response. We are looking forward to your next visit.

8/10 Udmærket

Hakan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cleanand comfortable
Room and bathroom is very clean and spacey. Bed is comfortable and decoration is nice. Bathroom is modern. Breakfast needs some improvement. Thermal pool is a little cold. There is only one waterjet for massage. I am not evenbsure if it is a thermal pool. Location is good. You can go everywhere by walking.
Overnattede 2 nætter i december 2018
Svar fra Marie (Reservation manager) den 23. jan. 2019
Dear Mr. Hakan, thank you for your review. We will do the breakfast better. Unfortunately our pool is not with thermal water, but just with normal water and the temperatur is standard - 29°C. We are looking forward to your next stay.

10/10 Fremragende

Jörg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ruhiges, komfortables Hotel in der Fußgängerzone
Sehr schönes, gepflegtes Hotel inmitten der Fußgängerzone von Karlsbad. Die Mitarbeiter sind freundlich und sprechen deutsch und englisch. Am Komfort und der Sauberkeit lässt sich nichts aussetzen. Einzig das Frühstücksbuffet ist noch ausbaufähig aber durchaus ausreichend. Sämtliche sehenswerten Ziele sind vom Hotel aus zu Fuß in ca. 30 Minuten zu erreichen. Parkplätze stehen auf Anfrage zur Verfügung (sind auch nötig).
Overnattede 2 nætter i oktober 2017

4/10 Dårligt

Tania , London

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Old hotel, central location, ancient amenities
I was quite disappointed with our stay. Even though the staff were very friendly and helped with most requests, this hotel seems to have appeared out of some communist-era flim. Old heavy carpets, a mouldy smelling "spa" (really just a dark pool and a tiny sauna+hamam), no natural light or ventilation. I booked a room with a "city view", but we were given the "city-facing" room on the top flood, which happened to be an attic, so our tiny window was more like a skylight than a "city-facing window". I was shocked that we didn't even have a kettle in our room to make some tea, given this is supposedly a 4-star hotel. To be fair, the room was very clean, the breakfast decent, and the staff very friendly. For the location, it's great. For the quality of accommodation and amenities, this would be around 2 stars in my rating system.

2/10 Forfærdeligt

aleksander

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Фальшивая бронь
Отель не предоставил номер по вашей брони

10/10 Fremragende

Lucie, Praha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Velmi příjemná pani recepční , meli jsme mit pokoj v 5.patre, z důvodu, ze nefungoval výtah tak jsme dostali pokoj v prvním patre s výhledem na město . Pokoj v 5. patre ma malé okno a je tmavý dle referenci známých

4/10 Dårligt

Abhijeet Arun, Singapore

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Good hotel, poor experience, uncomfortable night
Had a very poor stay at this hotel. 1. Karlovy Vary is a confusing town to drive in. We called the hotel to ask if we could stop in front of the hotel to unload our luggage and were told that we cannot ("impossible," the lady told us). So we had to park around 800 metres away and walk from there. 2 adults, 1 seven year old child, 1 eighteen month old toddler in a stroller + 4 pieces of luggage on a hot day. Never realised 800 metres could be that long! Once we reached there we saw that cars could come to the hotel and stop to unload the luggage. 2. The room we got (#54) is on the top floor so got really warm. There's a window but no cross ventilation to cool the room down, no air conditioning and not even a portable fan. We had to keep the door open through the night to create some cross ventilation. I slept on the floor because the little air that was passing through was best felt there. Apart from a night I spent at 16000+ ft in a leaky tent in the himalayas, this would rank as my most uncomfortable night. Net effect was that we forfeited one night's room rent and left a day early to spend the evening and night in Prague instead. On the positive side, the lady at the bar, the lady in the restaurant and the cleaning lady were all very friendly and helpful. The hotel itself is in a great location and is well maintained and kept.

4/10 Dårligt

Stefan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The reservation was not in the system. It was Not clear if the error was from the online agency or the hotel. But the reaction from the recepcionist was very bad. No support only saying that had to pay twice. After gave me a smaller room with no pillow and towels. Breakfeast was good. Location very good

10/10 Fremragende

Sven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Carson, Chicago

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, nice rooms
Very nice hotel with large elevator. Located right in the middle of the spas and springs, easy walk to most of Karlovy Vary. Rooms were very nice with automatic lights and a good size bathroom. Breakfast was ok, mostly a cold buffet with a few hot items.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful room and location.
City view did not live up to expectation. Everything else was perfect.