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Anmeldelser af Holiday Inn Express Hotel & Suites Kansas City - Grandview, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Kansas City - Grandview, an IHG Hotel
12801 S 71 Hwy, Grandview, MO

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 400 af i alt 774 anmeldelser" "
Bedømmelse på 8 − Udmærket. 238 af i alt 774 anmeldelser" "
Bedømmelse på 6 − Okay. 70 af i alt 774 anmeldelser" "
Bedømmelse på 4 − Dårligt. 39 af i alt 774 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 774 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Alvena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Anallely Neri General Mnager den 15. maj 2024
Alvena!!Thank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

10/10 Fremragende

Brian P.

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was only there for a night, but everyone was very nice, it was clean, and worked well.
Overnattede 1 nat i april 2024
Svar fra Anallely Neri GM den 15. maj 2024
Brian PThank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

10/10 Fremragende

Lynn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over a good experience I'd stay again
Overnattede 2 nætter i april 2024
Svar fra Anallely Neri General Mnager den 22. apr. 2024
Hello, thank you very much for giving us the opportunity to serve you. I hope to see you again soon.

8/10 Udmærket

Lisa

Overnattede 1 nat i april 2024
Svar fra Anallely Neri GM den 15. maj 2024
Lisa!!Thank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

8/10 Udmærket

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

David

Overnattede 1 nat i april 2024
Svar fra Anallely Neri General Mnager den 15. maj 2024
David!! Thank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

2/10 Forfærdeligt

Kayla

Synes godt om: Rengøring
I requested a handicap room for my disabled child and even told clerk we had all day appointments in KC Children's Mercy tomorrow and they still have us a 3rd level room
Overnattede 1 nat i april 2024

10/10 Fremragende

Katlyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a great stay! Will definitely stay there again if we're in the area.
Overnattede 1 nat i april 2024

10/10 Fremragende

Sherry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quieter than my last stay
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Russell

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
First time I've had Holiday Inn Exp. charge $100 incidental fee in the over 20 years staying at Holiday facilities. Additionally, they ran my daughter's card before check-in even though she chose the pay upon arrival option.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Cinnamon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very nice and clean. Pool was awesome. Disappointed there was no hot tub. The guy who checked us in was so nice. However we came a little early asked if we could check in early and were rudely told no buy the lady working at the time. She didnt need to be rude. And then we came back at 3 we had to wait in a long line of people. Who all had similiar stories of the very rude lady working, sad. Other than that, the stay was awesome in a very nice room. Breakfast was wonderful.
Overnattede 1 nat i marts 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had no issues
Overnattede 2 nætter i marts 2024
Svar fra Anallely Neri GM den 5. mar. 2024
Hello Amanda, we are so happy to hear about your recent experience Hopely you come back. Soon

10/10 Fremragende

berkan

Rejste med familie, Rejste med partner, Forretningsrejsende, Rejste i en gruppe, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Darla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

6/10 Okay

Richard

Just okay...
The bed was just okay, the room was just okay, bathroom was just okay, It seemed clean though. Breakfast was the worst we've ever seen at a Holiday Inn Express and we've stayed at quite a few (breakfast included is why we usually stay, along with them being clean and safe.)
Overnattede 1 nat i februar 2024

10/10 Fremragende

Andrew

Overnattede 1 nat i februar 2024

10/10 Fremragende

Ronald

Rejste med familie
Synes godt om: Rengøring, faciliteter
Overnattede 2 nætter i januar 2024

6/10 Okay

Crystal

Forretningsrejsende
Overnattede 5 nætter i januar 2024

2/10 Forfærdeligt

Nicole

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will never stay here again.
The room was dirty. There was no transition installed between the carpet and tile, you could see the plywood. When you turn on the water to take a shower it came out brown/tan and never cleared up.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great option for quick HWY access!
Overnattede 1 nat i januar 2024

10/10 Fremragende

Kim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasant stay
Overnattede 1 nat i januar 2024

10/10 Fremragende

Renee

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
cleanliness
Wonderful stay for my clients, very clea and suitable to meet our needs.
Overnattede 1 nat i december 2023

6/10 Okay

Renee

Forretningsrejsende
Overnattede 1 nat i december 2023

10/10 Fremragende

Renee

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Displacement from Home was a home away from home
Service was excellent, breakfast was fresh and good . Hospitality was on point
Overnattede 1 nat i december 2023

10/10 Fremragende

Carissa

Overnattede 1 nat i december 2023

10/10 Fremragende

Cheryl

Rejste med partner
Synes godt om: Faciliteter
Very clean and comfortable. Staff was courteous and efficient.
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

SHAKEER

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Horrible
The sheets steel like cigarettes, maybe they were not washed. The room above was making noise until 3am and I had to wake up at 6am for a business meeting… My lack was f sleep ruined my day with tiredness and was exhausting flying back to NY.
Overnattede 1 nat i december 2023

10/10 Fremragende

Peg

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean. Couldn't use pool cause the windows were open in there and it was 30 degrees outside, freezing
Overnattede 1 nat i december 2023

8/10 Udmærket

Tashanna

Overnattede 1 nat i december 2023

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was good thanks
Overnattede 1 nat i december 2023

4/10 Dårligt

Kelli

Rejste med familie
Synes godt om: Værelsets komfort
No heat in cold temps
The beds were extremely comfortable however we switched room twice and the heat didnt work in either room. It made for a difficult night staying warm.
Overnattede 1 nat i december 2023

10/10 Fremragende

Alan

Overnattede 1 nat i december 2023

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

8/10 Udmærket

Robert

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not located in the best area. However we didn’t feel unsafe.
Overnattede 1 nat i november 2023

10/10 Fremragende

Liang

Overnattede 1 nat i november 2023

10/10 Fremragende

Cathy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice desk attendant, very helpful.
Overnattede 1 nat i november 2023

10/10 Fremragende

Ever

Rejste med partner
Great
Overnattede 1 nat i november 2023

10/10 Fremragende

Suzanne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was absolutely awesome! Breakfast good, rooms great except kinda noisy, thin walls.
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Jay

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023

4/10 Dårligt

Calvin

Rejste med familie
Synes ikke om: Rengøring
Kind of disappointed by this stay. Have never had a problem with a Holiday Inn Express before. To start, reservations were a mess. Someone in our group called several days ago to book two rooms, but had a very hard time communicating with the person on the phone (because of the hotel employee’s broken English), so we called to confirm we had two rooms for the night. They said no. So I booked a separate reservation (through Expedia). No big deal. When we got there, though, they told us he did indeed have two rooms. They let us cancel one so didn’t end up being a huge deal, just very inconvenient. When I got to my room it immediately smelled like smoke, and the carpet was nasty. I called down to let them know about the issues hoping they offer to switch rooms (they were not full), but they just said sorry we will make a note of it. All in all, not the worst hotel experience ever, but a very disappointing stay for $150 in a respectable hotel brand.
Overnattede 1 nat i oktober 2023

6/10 Okay

emily

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
This was a nice hotel, but very very loud. The housekeeping carts were very loud and we could hear every step of the people in the room above us. We were also near the elevator and heard every ding of it going up and down the floors. Do not stay if you are a light sleeper.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Lorie

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Cynthia

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Jan

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Igor

Overnattede 1 nat i oktober 2023

6/10 Okay

Tammy

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
Meh...
Had some trouble checking in. Booked online, the charge is on my card, but the person at the desk said it didn't. He ended up getting us a room with 2 queen beds rather than the rib with one king that I booked.
Overnattede 1 nat i september 2023

6/10 Okay

Kevin

Overnattede 2 nætter i september 2023

2/10 Forfærdeligt

GARRETT

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We booked our room 11 days in advance. To ensure we get the room we wanted. That’s typically why we book so far out. We arrived late evening after a 4 hour trip and was only notified that our room was not available, I’m assuming it was given to someone else prior to our arrival? We were given a different room other than what was booked. After our trip we were tired and just decided it wasn’t worth the hassle to mess with the issue. Me, my wife and out two year old make our way to the 4th floor and open the room we were assigned, to be startled by the people already in that room! All of us embarrassed, I went back down to the lobby with my family to be questioned when I mentioned there was a family already in the room assigned. We were given another room at this point. I asked if pricing would be less and was not given a clear answer. The next morning during check out, I’m given a total that was More than my original booking to begin with. Unprofessional, they should have notified us before arrival that our room was not available so we could get rooms elsewhere. Lack of communication, very little emotion or understanding from the property with the issues and concerns.
Overnattede 1 nat i september 2023

10/10 Fremragende

Robin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Robin
The room was amazing, clean and very comfortable.
Overnattede 1 nat i september 2023