Forhal

Anmeldelser af Protea Hotel by Marriott Transit O.R. Tambo Airport

4 out of 5
Protea Hotel by Marriott Transit O.R. Tambo Airport
Terminal A, O.R. Tambo International Airport, Kempton Park, Gauteng

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 60 af i alt 325 anmeldelser" "
Bedømmelse på 8 − Udmærket. 104 af i alt 325 anmeldelser" "
Bedømmelse på 6 − Okay. 67 af i alt 325 anmeldelser" "
Bedømmelse på 4 − Dårligt. 23 af i alt 325 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 71 af i alt 325 anmeldelser" "

7,4/10

Rengøring

6,4/10

Service og personale

6,2/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2019

6/10 Okay

t, denmark

hotel
nice

2/10 Forfærdeligt

Morten, Århus

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
PAS PÅ! Henter du din kuffert i lufthavnen, kan du ikke komme hen til hotellet.

2/10 Forfærdeligt

Mary, Austin

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
IT'S PERMANENTLY CLOSED!!! i WANT A LETTER OF APOLOGY
Overnattede 1 nat i oktober 2021

2/10 Forfærdeligt

Nosogood, Bangkok

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty room with dirty shoes footsteps on the floor. A/C can't turn off - noisy. The reason I don't give it complete fail decor is not bad. Cleaning lady woke me up even though I had do not disturb sign on the door. Front desk not friendly
Overnattede 1 nat i marts 2020
Svar fra Jeanny den 6. apr. 2020
Good Day Thank you for your review we appreciate the feedback, please note that housekeeping management has been alerted, and these issues have been address accordingly.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The guest service was excellent at this very difficult time for travellers. A fantastic team on the front desk
Overnattede 1 nat i marts 2020
Svar fra Jeanny den 6. apr. 2020
Good Day Thank you for your response, we appreciate your feedback and a glad that you found the team to be fantastic.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and cozy
Overnattede 1 nat i marts 2020
Svar fra Tshepo den 18. mar. 2020
Good Day. Thank you for choosing to stay with us, we are glad that you found the room to be clean and cozy. We look foward to welcoming you again during your next stopover.

8/10 Udmærket

Verificeret rejsende

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room #307 his year was smaller than we experienced previously. Staying only for one night did not adversely affect us, but just a observational comment!
Overnattede 1 nat i marts 2020
Svar fra Jeanny den 13. mar. 2020
Good Day Anonymous Thank you for your reveiw, what is you have noted is correct, our rooms are not all the same size, depending on the location of the room in the hotel. We thank you for staying with us once again. hope you stay with us in the near future.

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 1 nat i marts 2020
Svar fra Jeanny den 10. mar. 2020
Good day Thank you for choosing to stay with us, we trust you had a good stoppover.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bueno lugar, la recepción solucionó el problema del check in. Thank you marriott... Always the best...
Overnattede 1 nat i februar 2020
Svar fra Yenzile den 24. feb. 2020
Buenas tardes senor Muchas gracias por sus comentarios. Mi equipo y yo estamos contentos de que hayas disfrutado de tu estancia con nosotros y esperamos verte pronto

6/10 Okay

Oswaldo

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2020
Svar fra Jeanny den 20. feb. 2020
Good Day Oswaldo Thank you for staying iwth us, we do hope you will stay with us in the near future

2/10 Forfærdeligt

Marilene

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Jeanny den 13. feb. 2020
Good Day Mailene Thank you for staying with us and hope you had a good stay with us. Looking forwad to you staying with us in the near future.

2/10 Forfærdeligt

Nola

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Had to pay additional R15. Tourism levy. No restaurant so i could have Dinner or breakfast.
Overnattede 1 nat i januar 2020
Svar fra Jeanny den 13. feb. 2020
Good Day Nola Thank you for you review and for choosing to stay with us, please note that it is mandatory for all accommodation providers to charge a levy on accommodation. The hotel doesn't have a F&B facilities, however they have arrangements with a restaurant in the duty free mall.

2/10 Forfærdeligt

Verificeret rejsende

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The worst experience ever. The access to hotel was closed yesterday evening when we arrived tired from our flight from Europe. We had to book another hotel on site. We couldn't get in that Protea. With the most arrogant feedback I ever got, they are now telling us that it was OUR no show. They are located inside OR Tambo Airport in Johannesburg. Their Security denied us access yesterday evening. A place to be avoided be it for its situation but mostly for the unkindness and arrogance of its Management
Overnattede 1 nat i januar 2020
Svar fra Jeanny den 13. feb. 2020
Good Day Thank you for your feedback, I apologize that you had such an experience with us, all you concerns I have noted and will escalate to the relevant party.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2020
Svar fra Jeanny den 13. feb. 2020
Good Day Thank you for staying with us, we do hope you had a good stay, and that you will stay with us in the near future.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2020
Svar fra Jeanny den 13. feb. 2020
Thank you for choosing to stay with us We do hope you enjoyed your stay with us. Loooking forward to welcoming you in the next stay.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Overnattede 1 nat i januar 2020
Svar fra Jeanny den 23. jan. 2020
Good Day Thank you for taking the time to review the hotel, we do hope you stay with us in the near future.

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Faciliteter
Obviously location is useful as it is a transit hotel within OR Tambo Airport Jo-Burg. It is barely sign-posted and if you're approaching from the Domestic Terminal you'll struggle to find the hotel, let alone check in. It works ok if you come into the International Terminal and go through International Transfers. I had to phone twice and describe where I was for someone to fetch me. No food available at all in the hotel and shower didn't drain. Nice reception staff though.
Overnattede 1 nat i januar 2020
Svar fra Jeanny den 15. jan. 2020
Good Day Thank you for providing us with your feedback,, We are glad you fond our reception staff to be Nice, we have escalated your concerns regarding signs and maintenance in your room. we apologize for all inconvenience caused.

6/10 Okay

EVODIE

Rejste med familie
Synes godt om: Rengøring, service og personale
MY EXPERIENCE IN PROTEA OR TAMBO
I was very tired and the room was so far by walking-- Also , There is no restaurant inside the hotel , so i spent the an hungry night... somr times when we're tired we can't walk after installing to the room and go down to the near restaurant in the airport. It gonna be better to provide one minimal restautant inside the hotel. Over this, we always like to stay in protea chain hotels...This idea to have one in transit area is one the best idea ever...
Overnattede 1 nat i december 2019
Svar fra Jeanny den 6. jan. 2020
Good Day Thank you for your feedback, thank you for all your comments, we have escalated your concern to the relevant Manager.

10/10 Fremragende

L

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019
Svar fra Jeanny den 6. jan. 2020
No comment needed

8/10 Udmærket

Jens

Forretningsrejsende
Overnattede 1 nat i december 2019
Svar fra Jeanny den 12. dec. 2019
no response needed

6/10 Okay

Verificeret rejsende

No Show because of elusive reception desk
To be honest we can't rate this Hotel as we did not stay at this Hotel because we did not find sing in the transit area to guide us to reception.We collected our luggage and moved through to transit and before we knew it we were out of transit and in the general public area with no way of returning to transit area. We ended booking a night at an adjacent Protea/ Marriot Hotel at our cost. I would suggest some additional signage is installed in the luggage collection area to guide guests to the reception
Overnattede 1 nat i december 2019
Svar fra Jeanny den 9. dec. 2019
Good Day Thank you so much for providing us with your feedback, We have noted your concerns regarding signage within the airport, and this has been elevated to our Marketing and Senior Management.

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i november 2019
Svar fra Jeanny den 5. dec. 2019
No review sent , response needed

2/10 Forfærdeligt

David

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This is transit hotel. U can access it only after checkin. I do not understand why hotels.com failed to state it clearly. The hotel is one night stay for a reason. No food bad air condition disgrace to the good name of Marriot hotels.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 4. dec. 2019
Good Day David Thank you for your review, kindly note that your concerns regarding information on hotels.com and the maintenance have been escalated to senior management.

10/10 Fremragende

Eng Abel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Minha estadia
A minha estadia correu muito bem.Pena foi não ter conseguido que me fosse permitido later checkout.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 4. dec. 2019
Good Day Minha Thank you for your feedback, we are glad that you had a good stay with us, We do hope you stay with us in the near future.

6/10 Okay

Tolga

Overnattede 1 nat i november 2019

6/10 Okay

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring
I didn't like they put only one bottle of water in the room and they have only basic toiletries.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 26. nov. 2019
Good Day Thank you for your review, we have made a note regarding the bottle of water and toiletries.

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 1 nat i november 2019
Svar fra Jeanny den 26. nov. 2019
Thank you

2/10 Forfærdeligt

Fernando

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Problemas
Como houve greve da SAA nem dormimos nem reembolsaram Não recebemos qualquer serviço pelo dinheiro pago
Overnattede 1 nat i november 2019
Svar fra Jeanny den 26. nov. 2019
Good Day Fernando Thank you for your review, we do apologize for your experience. Please note that we have noted your concern regarding your reservation.

2/10 Forfærdeligt

Ben

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
cannot fairly rate if I was not even allowed in
The fact the I could not enter was not properly communicated. Consequently I have been left stranded without access to a hotel I have booked and paid. I was told in the morning I can arrange for a refund but upon phoning I was told nothing can be done about it. I do want my full refund though and better care should be taken to inform users that the hotel will be inaccessible. With that said... even though I did have a layover, it was local flight, then international, therefor I never even had the option of entering. Not right
Overnattede 1 nat i november 2019
Svar fra Jeanny den 26. nov. 2019
Good Day Ben Thank your for your feedback, we do apologize for all the incovenience caused due to the location of the hotel not being clear. Please note we have escalated your concern to senior management

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for transit. There is a airline checkin counter almost right next to it. Basically you get off your first flight, show your passport to airport staff once, go to the hotel. For your next flight you can walk one minute to get boarding pass if needed. Then one security check- short line bc this is all inside international transfer. You can decide to check your bag there too. Very convenient. Well worth the money. 150usd is not cheap but not outrageous especially given marriot quality.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 19. nov. 2019
Good Day. Thank you so for your valuable feedback, we do hope you stay with us in your next travels.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Please just upgrade the wifi system..
Overnattede 1 nat i november 2019
Svar fra Jeanny den 19. nov. 2019
Good Day Thank you for your feedback, please note that I have escalaed the wifi concern to senior management.

2/10 Forfærdeligt

Andrew

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Avoid if possible.
The hotel has no food service. The advertised "free wifi" is free for about 15 minutes. Then you have to pay or argue with the staff to convince them to give you a new voucher, and that will last only another 15 to 20 minutes. The curtains cover windows that show only a wall about a meter away. Never even think of using this hotel if you plan to leave the international travel area of Tambo for any reason. This should be made clear in their advertising and website, but isn't.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 19. nov. 2019
Good Day Andrew Thank you for your feedback, we regret that you found the hotel unsatisfactory. Please note that I have escalated wifi issue to senior management and that has been resolved , as wifi is free at the hotel.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The fact that it is within the airport makes it very safe.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 11. nov. 2019
Good Day Thnak you for valuable feedback, we hope you stay with us in the near future once again.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2019
Svar fra Jeanny den 11. nov. 2019
Thank you so much for your feedback.

8/10 Udmærket

Verificeret rejsende

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn't like that there was no option for an hourly rate.
Overnattede 1 nat i november 2019
Svar fra Jeanny den 11. nov. 2019
Good Day Thank you for much for your feedback, your concern has been escalated to senior management.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2019
Svar fra Jeanny den 11. nov. 2019
Thank you for your valuable feedback!

4/10 Dårligt

JANE

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
No Wifi
Was advised when I checked in that the wifi was down but the technicians were working on it and it would be up before COB. Needing to do some work I had to go into the airport 3 times to send emails. Was repeatedly told throughout the evening that the technicians were working on it. The wifi was still not up the following morning. No wifi for an International transit hotel, for me, is a big inconvenience. I must also mention the bathroom benchtop . . . it could do with a good scrub and sanitise.
Overnattede 1 nat i oktober 2019
Svar fra Jeanny den 11. nov. 2019
Good Day Jane Thank you for your feedback,we regret that you the Wifi have issues during your stay, please note that it has since been rectified. The housekeeping concerns have also bee escalated to the relevant departmental head.

2/10 Forfærdeligt

Samkele

Synes ikke om: Service og personale
Overnattede 1 nat i oktober 2019

8/10 Udmærket

Da

Overnattede 1 nat i oktober 2019

2/10 Forfærdeligt

Verificeret rejsende

Rejste i en gruppe
Synes ikke om: Service og personale
I booked two clients 12 OCT when I realised they could not check bags right through It was NOT made clear at booking stage that they could not take luggage to hotel. I contacted the hotel they answered once to say maybe they could help and move to their sister property outside airport, I sent back several messages also called to hotel from Australia and NO answer, This booking was lost. I had to pay for a new hotel.
Overnattede 1 nat i oktober 2019
Svar fra Jeanny den 26. nov. 2019
Good Day Thank you for your feedback . We apologize for the lack of feedback received from our end on all the times to attempted to reach us, this is not our standard and we have escalated the matter to senior management. we

8/10 Udmærket

Eloisa

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i oktober 2019
Svar fra Jeanny den 11. okt. 2019
Thank you for staying with us. we do hope to see you again in your next travel.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was lovely sleeping in a king bed after so many side by side singles!
Overnattede 1 nat i september 2019
Svar fra Jeanny den 11. okt. 2019
Good Day Thank you for your feedback, we are glad that you enjoyed sleeping on comfortable our beds, we look forward to seeing you soon

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, faciliteter
Wi-Fiが壊れており、直る見込みも無いから部屋では使えませんと言い切られてしまい、結局チェックアウトまで全く使えませんでした。 外出もできないトランジットホテルでネットが使えないのは致命的でした。 また、部屋に虫の死骸が転がっていたり、前のお客さんが落としたペットボトルのキャップが洗面台の下に落ちたままになっていたりと清掃が行き届いていませんでした。 ヨハネスブルグの治安を考え、空港外に出ないで済む当ホテルを手配したのでその点では満足ですが、それにしても値段が高く、サービスも行き届いていないため、安全をお金で買うという感覚で利用するといいと思います。
Overnattede 1 nat i september 2019
Svar fra Jeanny. den 11. okt. 2019
Good Day Thank you for your valuable feedback, we apologize that you had to experience the hotel without WIFI and all the housekeeping concerns that you have brought forward, Please note that all have been escalated to Senior Managment and have been resolved.

8/10 Udmærket

Verificeret rejsende

Overnattede 1 nat i september 2019
Svar fra Jeanny den 23. sep. 2019
No review received

2/10 Forfærdeligt

Adriaan, Port Elizabeth

Synes ikke om: Service og personale
Arrived at 21h15 from Singapore and taken to Protea Hotel, only to find that it was not the right hotel. I was booked into the hotel at the airport, but WHERE at the aiport? It did not see any signs of the hotel inside and outside to give me an indication of where it is. I asked several people in all sorts of positions where it was, and I was amazed that most people dont know it existed. At about 23h00 a security gaurd told me it is at the airside, but by now I discovered that since I had already gone through immigation and I was on the land side now, I needed a valid gate pass to enter the airside again! So, how do I do that after just completing the flight I had a gatepass for?!! In the mean time my roaming service did not kick in yet, so I could not contact the hotel. I tried getting access through wifi which did not succeed also.Eventually I simply started looking for a different hotel, and a security person got me in touch with a hotel with a shuttle service. On my way there I finally got connected to a roaming telco service and I found an email simply saying the hotel is airside and I should not ho through immigration. Thank you very much Protea Hotels! I would imagine that a large hotel chain would foresee problems like this and try other means of communication like useing a text or tried calling since my mobile number was known to them. On top of everything my booking was non refundable! So I get charged for one night accommodation and all I got is a single e-mail.
Overnattede 1 nat i september 2019

6/10 Okay

Verificeret rejsende

Overnattede 1 nat i september 2019
Svar fra Jeanny den 23. sep. 2019
No review received

8/10 Udmærket

Louise, Chicago

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Great location, clean, very comfortable bed and very quiet.
Overnattede 1 nat i september 2019
Svar fra Jeanny den 23. sep. 2019
Good Day Louise, I'm glad you found the hotel to be clean, and the bed comfortable , we look forward to having you stay with us in the near future.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
The plugs in my room didn’t work. But staff were very responsive in moving me to a new room
Overnattede 1 nat i september 2019
Svar fra Jeanny den 23. sep. 2019
Good Day , Thank you for taking the time to review the hotel, we regret that the plugs in your room didn't work , however we are glad you were moved and enjoyed your stay with us.

10/10 Fremragende

Marcelino

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente
Excelente
Overnattede 1 nat i september 2019
Svar fra Jeanny den 23. sep. 2019
Thank you for taking the time to review the hotel, Im glad you enjoyed your stay with us.