Dear Josh,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again. Sincerely,Briana C (Rooms Division Manager)

Christine,Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.

Dear Sherrie. Thank you for your review. I'm glad you enjoyed your room and apologize for the delay you experienced at check-in. We appreciate your feedback and hope you will give us another chance for an amazing stay.

Michelle,Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.

It means so much to us that you took the time to let us know where we hit the mark. It’s not an overstatement to say that we put guest experience above everything else. So when we hear that all this hard work has earned us a repeat customer and some really great feedback—nothing makes us happier. Thank you for being our guest and we look forward to seeing you again.

Woody,We are blushing. Wow. Thank you for all the great feedback. We know it takes hard work to meet high expectations. That’s why we don’t take you for granted, we don’t assume anything and we certainly don’t expect a cookie every time we get things right. But seriously, we sorta love “cookies”. So, thank you for that ooey-gooey five star goodness. Come see us again soon!

Remmington, Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us aga

Dear Sadie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Donna, I’m sorry to hear that you were dissatisfied with our pricing. We always try to find that sweet spot between great services, space, extra amenities—and affordable pricing. In short, we do our best to remain fair and competitive, while never skimping on our commitment to a stellar experience. So, if we weren’t a great fit, I’d love to find out why and discuss this further, maybe even find a better option. If you’re open to that, please give me a call at the property directly.

It’s fantastic to know that we have provided an experience that is up to your standards and that we have earned those five stars. We too like a squeaky clean space, so we get how important that is. Thank you for taking the time to give us some positive feedback and we hope this is just the first of many visits to come.

Carol, Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.

Carol, We are blushing. Wow. Thank you for all the great feedback. We know it takes hard work to meet high expectations. That’s why we don’t take you for granted, we don’t assume anything and we certainly don’t expect a cookie every time we get things right. But seriously, we sorta love “cookies”. So, thank you for that ooey-gooey five star goodness. Come see us again soon!

Mohamed,Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.

Mohamed, It’s fantastic to know that we have provided an experience that is up to your standards and that we have earned those five stars. We too like a squeaky clean space, so we get how important that is. Thank you for taking the time to give us some positive feedback and we hope this is just the first of many visits to come.

Dear Shakima,Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Kenneth,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again. Sincerely,Briana C.(Rooms Division Manager)

Dear Lori,Not gonna lie, we’re suckers for all those gold stars. But the best part is that you took the time to tell us you appreciate us as people and the hard work we bring to the goal of being the absolute best in customer service. Because the truth is, we like people and we like making people happy. So thank you for being a great guest and allowing us to do our best to make sure you always get a 5 star stay.Sincerely,Briana C.(Rooms Division Manager)

Dear Guest,Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.Sincerely,Briana C.(Rooms Division Manager)

Dear Jael, It’s fantastic to know that we have provided an experience that is up to your standards and that we have earned those five stars. We too like a squeaky clean space, so we get how important that is. Thank you for taking the time to give us some positive feedback and we hope this is just the first of many visits to come. Sincerely,Briana C (Rooms Division Manager)

Dear Larhonda,Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.Sincerely,Briana C (Rooms Division Manager)

Dear Scott,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again. Sincerely,Briana C (Rooms Division Manager)

Dear Efim,We’re sorry to hear you weren’t completely satisfied with your experience, and frankly if it’s not up to your standards—it’s not up to our standards. We’d like to know what kept it from being a 5 Star experience, and if you’re willing to give us the opportunity to make this better, please reach out to us with more details by calling the property directly.

Dear BruceThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Briana C(Rooms Division Manager)

Dear Carissa,We’re sorry to hear you weren’t completely satisfied with your experience, and frankly if it’s not up to your standards—it’s not up to our standards. We’d like to know what kept it from being a 5 Star experience, and if you’re willing to give us the opportunity to make this better, please reach out to us with more details by calling the property directly. Sincerely,Briana C (Rooms Division Manager)

Dear Paul, It’s fantastic to know that we have provided an experience that is up to your standards and that we have earned those five stars. We too like a squeaky clean space, so we get how important that is. Thank you for taking the time to give us some positive feedback and we hope this is just the first of many visits to come. Sincerely,

Dear Deborah,Thank you for taking the time to share your feedback. We too like a squeaky-clean space, so we get how important that is. Thank you for taking the time to give us some positive feedback and we hope this is just the first of many visits to come. Sincerely,

Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Marty,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Jean, Thank you so much for the review. We appreciate the amazing 5 stars. I understand the frustration with road noise. You can request to be on the North side which will minimize any traffic sounds. We look forward to welcoming you back soon

Dear Rayshun,We’re sorry to hear you weren’t completely satisfied with your experience, and frankly if it’s not up to your standards—it’s not up to our standards. We’d like to know what kept it from being a 5 Star experience, and if you’re willing to give us the opportunity to make this better, please reach out to us with more details by calling the property directly.

Dear Bruce,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again.

Dear John,What can we say? We love “the love”. And also, it’s objectively awesome to be appreciated. We work hard to make sure every guest has the best experience possible, and most of the time that’s the case. However, not every guest takes the time to let us know we did it right, so thank you. It means a lot.

Dear Samaria,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again.

Go ahead! Make our day! Because you just did. Seriously, we just did a little happy dance. This is the sort of experience we want for our guests and I want to personally thank you for taking the time to share it with us. It’s invaluable, not just for teaching team members, but for sharing the love. We’re not gonna lie, it feels good when someone like you makes it rain with five stars.

Jim. Thank you for staying with us ! The only thing we like more than meeting new people, is welcoming back the guests who have stayed with us before. I love sharing these reviews with our team members so they can see how much the work they do matters and that what we do is more than just cleaning or fixing…it’s relationship-building. We are truly grateful that you took the time to let us know we did a good job and that we will see you again. Thank you!

Katrina,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again.

Alan, It’s fantastic to know that we have provided an experience that is up to your standards and that we have earned those five stars. We too like a squeaky clean space, so we get how important that is. Thank you for taking the time to give us some positive feedback and we hope this is just the first of many visits to come.

Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again.

Dear Monique, Thank you for taking the time to write a review. I'm so surprised by your review as that is certainly not a typical experience nor up to our standards. I apologize for us dropping the ball and hope you will give us another chance to provide our stellar cleanliness and service.

Dear Marc,Thank you for your feedback! We love our gym, our espresso machine, our spacious rooms, our pet-friendly policies, our full-size washers and dryers—so it’s pretty great to hear that you appreciate them as well. When folks like you take the time to let us know what you love—as well as don’t love—it really does allow us to keep improving or keep providing the five star experience you talk about. Thank you. And we look forward to you staying with us again.

Dear Audrey,It means so much to us that you took the time to let us know where we hit the mark. It’s not an overstatement to say that we put guest experience above everything else. So when we hear that all this hard work has earned us a repeat customer and some really great feedback—nothing makes us happier. Thank you for being our guest and we look forward to seeing you again.