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Anmeldelser af Best Western Ipswich Hotel & Spa

4 out of 5
Best Western Ipswich Hotel & Spa
Old London Road, Copdock, Ipswich, England

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 125 af i alt 522 anmeldelser" "
Bedømmelse på 8 − Udmærket. 198 af i alt 522 anmeldelser" "
Bedømmelse på 6 − Okay. 123 af i alt 522 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 522 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 21 af i alt 522 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,2/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Michael

Overnattede 1 nat i august 2020

8/10 Udmærket

Ole

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bo på landevejskroen i Copdock
Godt værelse, rimelig pris, god "english breakfast" . Ligger ude sydvest for Ipswich ved den gamle landevej, der er småt befærdet. Derfor ingen trafikstøj. Ca. 6 km fra centrum.
Overnattede 1 nat i januar 2020
Svar fra Kelsey den 17. feb. 2020
Tak for din feedback.

10/10 Fremragende

Tamsin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are lovely. Nothing was too much trouble. The restaurant wasn’t open last night but there are lovely pubs in local area. Would definitely recommend.
Overnattede 1 nat i maj 2024
Svar fra GM den 19. maj 2024
Thank you for taking the time to post this review. We hope we will have the opportunity to welcome you back to the hotel in the near future.RegardsMoiraGM

8/10 Udmærket

kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
We enjoyed our stay here, the hotel is ideally situated for trips into Ipswich. Its a shame though the hotel is looking a bit tired. Its in need of a good revamp to bring it back to it's former glory. I would still recommend anybody to stay the staff were very helpful and respective.
Overnattede 2 nætter i maj 2024
Svar fra GM den 7. maj 2024
Thank you for your review. I hope we will have the opportunity to welcome you back in the near future.RegardsMoiraGM

8/10 Udmærket

Charles

Rejste med partner
Synes godt om: Rengøring, service og personale
We had a great stay at the BW Ipswich. The staff were very friendly and helpful. The rooms clean and airy. Breakfast was basic but adequate. Car park conveniently in front of reception. PodPoint EV charger on site. Only a few other guests staying which might be because it's being renovated but we suffered no inconvenience from that at all. Some of the common areas are looking a bit tired and will welcome the forthcoming renovation but our room was freshly decorated and above average size with a large comfortable bed and good sized bathroom. Restaurant and gym are not yet re-opened but SkyTV in the bar area was a bonus. A really good VFM weekend stay.
Overnattede 3 nætter i april 2024
Svar fra GM den 23. apr. 2024
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay. We hope that we will have the opportunity to welcome you back to the hotel in the near future.RegardsMoiraGM

6/10 Okay

Cathrona

Completely lacking in atmosphere and attention to detail. The spa and swimming pool were advertised as being open on line, but on arrival I found that they had not been available for some time
Overnattede 1 nat i april 2024
Svar fra GM den 20. apr. 2024
Thank you for your feedback. I am sorry you were not aware the spa and pool were closed before you arrived.RegardsMoiraGM

8/10 Udmærket

Margaret

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room only no food . Overall the hotel had seen better days but the staff were very nice and my room was excellent.
Overnattede 2 nætter i april 2024
Svar fra GM den 6. apr. 2024
Thank you for taking the time to post this review. I am pleased to hear that you found the staff nice and your room excellent. The hotel is currently undergoing a refurbishment programme.Thank you again for your review.RegardsMoiraGM

10/10 Fremragende

Sophie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021
Svar fra Kelsey den 5. apr. 2022
Thank you

4/10 Dårligt

Sam

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What kind of a hotel provides biscuits in the room but not basic bathroom consumables. Several lights in the room blown making it dark and dingy, especially the bathroom which gets no natural light. The double windows which are large enough for half a dozen people to walk through (they really are massive), have no locks on them, as in, the locks have been removed. Having stayed there for work several months ago I mentioned this issue to them (it seems none of the windows lock) and still, several months on, nothing has been done about it. Mediocre customer service, zero social distancing (there was a disco downstairs the night I stayed) with kids and drunk people running around, none of the staff were wearing masks or again practising social distancing. A bit dirty, a bit run down (buckets were out in the lobby/reception when I arrived because the roof was leaking and was when I stayed there previously), crappy staff. I wouldn't stay again.
Overnattede 1 nat i december 2021
Svar fra .. den 24. dec. 2021
Dear Sam Thank you for leaving a review. As per Government guidelines at the time of your stay masks and social distancing are not a legal requirement, with the law now being reintroduced all staff are wearing masks or lanyards if they are exempt and social distancing is in place. These "crappy staff" as you refer to them are my team whom I am very proud of these staff turn up day after day to make sure people can stay, get food and drink and enjoy their social gatherings at the expense of being able to do any of these with their own families.. We provide toiletries in all rooms and I apologise if they were missed but my "Crappy" housekeeping staff are cleaning at least 15 rooms a day and sometimes things get forgotten but I will speak to them. With regards to the windows no one has authorised the removal of locks but I will look into this. I wish you a very Merry Christmas Kind regards Kate Sewell General Manager

10/10 Fremragende

Nicholas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Another lovely stay here, good value and an even better breakfast..!
Overnattede 1 nat i december 2021

10/10 Fremragende

G

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021

8/10 Udmærket

carol

Overnattede 1 nat i november 2021

2/10 Forfærdeligt

Sonja

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Avoid at all costs !
We booked to stay at this hotel for my father in laws funeral , being 6 months pregnant and with my fiancé and two young children this ‘family room’ looked the ideal location . How wrong we were ! The hotel was old and shabby and nothing like advertised on the website . The room was filthy , floor boards creaked and felt spongy . The shower was not fit for purpose a trickle of water out of a shower head is not acceptable ! Tiles were covered in dust the sink backed up every time it was used and the toilet looked like it hadn’t been cleaned in months . Before we arrived at the hotel I rang ahead to enquire about an iron and was assured we would have one in our room . There wasn’t one . It took three more times in asking for an iron to be bought to our room after advising the receptionist we would be late for the funeral if it was much longer . The receptionist bought it up herself in the end. One of my children and I were bitten in the night too . The cleanliness overall was unsatisfactory when looking out of our window smashed plant pots , debris and litter was all over the flat roof making our view unsightly ! Overall what was already an emotional time was made 100 times worse staying at this hotel .
Overnattede 2 nætter i november 2021

8/10 Udmærket

Vera

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Friendly
Basic but clean. Very friendly and professional service in the restaurant!
Overnattede 1 nat i november 2021
Svar fra lisa den 30. nov. 2021
Good morning, Thank you for taking the time to review the Ipswich Hotel, I will pass on your comments. Kind regards

10/10 Fremragende

Liam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All round good value
Value for money. Paid £52 for a saturday night. Its an old building but when your are paying this low fee and getting a big bar area..spa and gym area. Its all round pretty decent to be fair. Breakfast is good as well
Overnattede 1 nat i november 2021

8/10 Udmærket

Liam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic service from all the staff, 5 big stars. However the heating in Room 220 was
Overnattede 1 nat i november 2021

2/10 Forfærdeligt

Michaela

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021

2/10 Forfærdeligt

James

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We were disturbed by another party trying to enter our room around 9pm because the hotel had assigned the room to two different bookings. Very annoying and not what you expect. Luckily we had put the chain on the door!
Overnattede 1 nat i november 2021

4/10 Dårligt

Gandhar

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not worth the 4 star
The staff were the best thing about the stay - courteous, polite and smiling. Unfortunately, the rest was downhill. The room was old, broken bedside drawers with cardboard attached to cover, chairs soiled and unclean, bath with mouldy / limescale deposits, shower at best was trickle. Not a pleasant experience I am afraid
Overnattede 1 nat i november 2021

6/10 Okay

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunately the excutive room we stayed in had an inadequate mattress. That was simply not up to the quality expected for the room. We spoke to reception they showed us great respect and gave us a genrous saving on the room. It made the uncomfortable stay less of a dissapointment.
Overnattede 2 nætter i oktober 2021

10/10 Fremragende

Mervyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Staff - Thank you
Overnattede 4 nætter i oktober 2021

10/10 Fremragende

Metin, Lancaster

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We are very happy and my room the staff were fantastic and very friendly the breakfast was amazing and even meal was very tasty and very reasonably priced as well morning chef very friendly he does fantastic and definitely book there again.
Overnattede 5 nætter i oktober 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Metin, Many thanks for taking the time to leave a review. I have passed on your lovely comments. We look forward to welcoming you again.

6/10 Okay

Paul

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Checked in only find my room was already occupied which could have been embarrassing. The food in the restaurant was not great, however breakfast was nice and staff overall very friendly.
Overnattede 1 nat i oktober 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Paul, Many thanks for taking the time to leave a review. I have passed your comments onto management, and we will get this investigated.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect location for nearby wedding venue
We stayed for 2 nights (Friday & Saturday) in one of the Lodge rooms. Nice comfy bed and plenty of space. Everything we needed for our stay was provided. We enjoyed a good cooked buffet breakfast. The hotel was easy to find just off the A12 with plenty of parking on site. We would definitely use this hotel if staying in the area again.
Overnattede 2 nætter i oktober 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening, Many thanks for taking the time to leave a review. I am glad you enjoyed your stay with us, we look forward to welcoming you back

4/10 Dårligt

brian

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
in this day and age a 20inch tv in the room where bed is far away from it not gd when paying for a supreme room
Overnattede 2 nætter i oktober 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Brian, Many thanks for taking the time to leave a review, i have passed your comments onto our managment team.

8/10 Udmærket

Hamyd

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2021

6/10 Okay

Paul

Forretningsrejsende
Synes godt om: Service og personale
Overnattede 2 nætter i september 2021

6/10 Okay

Mark

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Poor dated hotel
Very dated hotel room, repairs to bathroom walls not painted over, tiles where not finished correctly. Shower head broken and loose. And it was a ten minuet wait for the water to get hit. Mix up with my bill for food that we had, I paid for the the food at the bar after the meal only to find out when checking out that it had also been added to room. After showing them the payment on our banking app there was no apologies given or indicated. On a positive note the meal that we had was realy nice fresh and hot and the deserts where also v nice.
Overnattede 1 nat i september 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Mark, Many thanks for taking the time to leave a review, I am sorry to hear about the problems indicated during your stay. I have passed these onto management and we will get them investigated.

8/10 Udmærket

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Was only there for one night overall very good only down side service was very slow in the restaurant took forever for food to come out and the bedroom was very hot ..
Overnattede 1 nat i september 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Donna, Many thanks for taking the time to leave a review, I have passed your comments onto management for this to be investigated.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Never Again
Room was dirty, bed was hard, Shower full of black mold on the sealant. Food was poor. Bar Area was Ok and staff welcoming. I will definitely give it a miss if i am min Ipswich again
Overnattede 1 nat i september 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening, Many thanks for taking the time to leave a review. I have passed your comments onto management to be investigated.

8/10 Udmærket

Zella

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room needed a make over.There wasn't any soap.The breakfast was ok but not hot.Only 1 bath towel & hand towel but didnt realise.The bar prices were expensive.Staff were friendly
Overnattede 1 nat i september 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Zella, Many thanks for taking the time to leave a review, I have passed your comments onto management.

8/10 Udmærket

Richard

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed the stay. Hotel was busy. It seemed well managed.
Overnattede 1 nat i september 2021
Svar fra Kelsey den 2. nov. 2021
Good Evening Richard, Many thanks for taking the time to leave a review, I am glad to see you enjoyed your stay, I have passed your comments onto our staff.

8/10 Udmærket

Gusts

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021

10/10 Fremragende

Rodney

Rejste med familie
Synes godt om: Rengøring, faciliteter
Looking tired but does the job
Overnattede 1 nat i september 2021

10/10 Fremragende

Richard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All okay
Overnattede 1 nat i september 2021

10/10 Fremragende

S

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2021

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021

4/10 Dårligt

Mark and Alyson

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
No soap for washing hands after going to toilet due to supply failure. Lots of spiders in both the bedroom and on suite complete with cobwebs especially behind the main door into room. The window was jammed partially open so we could neither open it fully or close it to stop the spiders frequenting our room. We asked for a 6.30am alarm call but never received it probably because the telephone time was 5 hours late so was displaying 5.30pm when it was 10.30pm. I went to use the ironing board and every time I touched it, it would collapse flat on the floor - good way to chop your toes off! All in all not recommended with the room but the staff and breakfast were excellent except the eggs which looked really dried up and uninviting.
Overnattede 1 nat i august 2021

6/10 Okay

Clare

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021

8/10 Udmærket

adrian

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i august 2021

10/10 Fremragende

jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely quiet room
Overnattede 1 nat i august 2021

10/10 Fremragende

Daniel

Overnattede 1 nat i august 2021

10/10 Fremragende

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021

4/10 Dårligt

Kathy

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021

10/10 Fremragende

Verificeret rejsende

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel beautiful place just loved all of it and the use of pool and spa Stunning inside
Overnattede 1 nat i august 2021

10/10 Fremragende

Nicki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2021

6/10 Okay

Paul

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2021

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021

2/10 Forfærdeligt

Claire

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awful
I could not even stay in the hotel because it was so grubby and smelly. I also had to pay an additional £120 to find an average hotel at 7pm. It was q 5 hours away, a total waste of money and my time.
Overnattede 1 nat i august 2021

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
What i like: - The spa, i had a hot stone massage and floatation, i can definitely recommend both. The staff running the spa are really helpful and friendly. - The man working the bar at the hotel was really friendly and welcoming What i didn't like: - The cleanliness of the changing room at the spa... lots of dirt on the floor, bearing in mind it was a very quiet period when i used it as there was a wedding on so most guests were at the wedding. - Some of the hotel staff were not easily approachable and gave the impression i was bothering them, i found myself apologising a lot for asking basic questions like "which way to the restaurant " or "where is the spa". - The rooms were very dated, i knew this before arriving from the pictures, so that wasn't a surprise... what i didn't expected was warped and uneven floors in my room that creaked so loudly i wondered what it must sound like for anyone below me... then i got my answer the second night when someone was in the room above me... the creaking was so loud abd coukd hear footsteps like they were stomping around. - The room amenities, you get a free shower gel and shampoo, which is nice, but the thing you need more than that, soap to wash your hands after using the toilet... none... had to use the shower gel and shampoo (they were really small). I would recommend the spa if you live close enough to go for the day, but not the hotel if you need to stay the night
Overnattede 2 nætter i august 2021