Do not stay here. They stole my money and cancelled my booking and were happy to do it!
My partner and I got caught in a storm and there was no possible way to make our acomodation as all rail, highways, and flights were stopped.
After informing the hotel that we would be heavily delayed, they informed us the booking could not be cancelled. So we told them we would arrive as soon as possible (They were paid in full).
When we arrived we found out that they canceled our room, took full payment, refused a refund under any circumstances, and also never offered any kind of an apology. And sold our room to other guests.
They never notified us that they cancelled the room and we still have no documentation that they did so, meaning we can’t even use our travel insurance for a refund.
After reviewing the hotels terms and conditions. storms and flooding are grounds for a refund but they said that it’s not their problem and the manager Charlie angus was laughing that he doesn’t have to give us a refund because of a string of technicalities.
He told us that the storm that caused a national emergency in Scotland was only a yellow level event and not a red level event so the terms of penta hotels don’t apply, he also told us that because we booked through Expedia his terms don’t apply, even tho Expedia also refused a refund because of penta hotels terms.
Expedia should not offer these hotels on its service, they stole our money and were happy to do it.