Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.We are surprised to see your scoring with 1 star rating on this review without any comment.In the event that anything was to your dissatisfaction during your stay here with us, please contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay. However, kindly note that the fact you were charged upon arrival is not related to the hotel, as you made a reservation online, on an online platform. When you contacted our Guest Relation team and the Front Office team, we have investigated your situation and informed you that your reservation came through to us differently to your original confirmation from the online platform. We kindly advised you to reach out to them and their customer service. The Guest Relation team and the management team followed your rest of holiday, and your feedback was all positive after the initial meeting regarding the charges.Therefore, we believe that we do not deserve a 1 star rating if you enjoyed your holiday with us, except the fact that there was an issue with your booking on an online platform.We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort and staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.With regards to your comments about our rooms, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2009. Nevertheless, we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. Regarding our buffet restaurant, we would like to inform you that we do indeed have two buffet restaurants in Aquamarine and a third buffet restaurant in Bluemarine in addition to our pool, beach snack bars as well as 6 a la carte restaurants that are operating for dinner. With all food and beverage facilities taken into account, we do have enough space to serve our guests at full capacity. We would like to thank you for your active feedback on the restaurants and we will be forwarding these to the relevant management for their action, especially during peak times in the restaurants, to improve future customers’ experience.We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best RegardsMohamed WafaHurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort, food and service We hope to have the pleasure to welcome you back again in the future. Best Regards Mohamed Wafa Hurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort. We hope to have the pleasure to welcome you back again in the future. Best Regards Mohamed Wafa Hurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future. Best Regards Hany Gamaleldin Hurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort and kind recommendation. We hope to have the pleasure to welcome you back again in the future. Best Regards Hany Gamaleldin Hurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future. Best Regards, Mohamed Wafa, Hurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our facilities, and our staff.We do advertise that the sea is extremely shallow. Unfortunately this is part of the natural landscape here and we are unable to change this. We have applied for permission to build a jetty but a minimal amount are given permission every year in order to minimize the impact on the red sea, but we hope to be able to build one soon in order that everyone can enjoy the sea and snorkeling, although we do have a small in house reef nearby.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future. Best Regards, Mohamed Wafa, Hurghada Area Manager

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort, and our friendly staff.We are very sorry you only booked 1 a la carte, upon your next visit please contact the Guest Relations Team and we will assist you.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued and critical feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our good hotel, great pools, slides, spa and helpful staff. With regards to your comments about our bit tired property, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2009. Nevertheless, we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. With regards to your comments about the wifi signal around the hotel it is highlighted in the brochure that the wifi is unlimited „limited speed” – which means that it is suitable for checking social media, but not for downloading.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our friendly staff and good food.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, the service, friendly staff, cleanliness and entertainment.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Warm greetings from Jaz Aquamarine Resort. Thank you for your time for leaving feedback. Unfortunately, we cannot trace you in our system from your details provided. If you did stay in our hotel, please contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay. Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort, cleanliness, the food, our helpful staff and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our great staff, clean hotel and great food.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.Please contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay.We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our helpful staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that in general you enjoyed your stay here with us.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Cher Client,Merci d'avoir choisi Jaz Aquamarine pour passer vos vacances. Mon équipe et moi tenons à vous remercier pour vos précieux commentaires.Nous accordons une grande importance au confort et à la satisfaction de nos clients et nous sommes ravis d'apprendre que vous ayez apprécié votre séjour avec nous.Nous voudrions vous remercier pour vos commentaires positifs sur la qualité de la propriété et la gentillesse du personnel impeccables.Nous sommes enchantés que vous ayez passé un agréable séjour parmi nous et serons ravis de vous accueillir de nouveau.Cordialement,Mohamed WafaGeneral Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our excellent facility and staff, and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our fantastic facilities, great for families.With regards to your comments about the wifi signal around the hotel it is highlighted in the brochure that the wifi is unlimited „limited speed” – which means that it is suitable for checking social media, but not for downloading.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our resort.With regards to your comments about the food, we are pleased that most of our guests are more than happy with the food provided, however we are catering for a number of different nationalities so it will never be possible to please everyone. However if you are unable to find something to suit your particular taste then our chefs are more than happy to prepare something specifically for you.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. Unfortunately, we cannot trace you in our system from your details provided. If you did stay in our hotel, please contact us with further details of any issues affecting the scoring so we may investigate further to enhance future guest's stay. We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback.We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us.We would also like to thank you for your positive comments about our huge resort, gardens, pools, well kept areas, snacks in the pool bars, good buffet in Topaz restaurant, very attentive staff, water slide pools and your kind recommendation.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your great comments about our helpful and professional staff.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our amazing staff, rooms, restaurants, and cleanliness.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our excellent resort.We hope to have the pleasure to welcome you back again in the future.Best RegardsMohamed WafaHurghada Area Manager

Dear Guest,Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you.With regards to your comments about our rooms, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2009. Nevertheless, we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. With regards to your comments about the food, we are sorry that this was not to your taste but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Nevertheless our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking.We would like to highlight that you were contacted by our Guest Relation department, and you have not raised any of the above mentioned issues with them, therefore we believed that you are satisfied with everything.Best RegardsMohamed WafaHurghada Area Manager