Suite - 1 kingsize-seng - byudsigt | Udsigt fra værelset
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Anmeldelser af Hotel Derek

4 out of 5
Hotel Derek
2525 West Loop S, Houston, TX

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 568 af i alt 2082 anmeldelser" "
Bedømmelse på 8 − Udmærket. 354 af i alt 2082 anmeldelser" "
Bedømmelse på 6 − Okay. 365 af i alt 2082 anmeldelser" "
Bedømmelse på 4 − Dårligt. 344 af i alt 2082 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 451 af i alt 2082 anmeldelser" "

7,0/10

Rengøring

7,2/10

Service og personale

6,4/10

Faciliteter

6,6/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lene

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2019
Svar fra Dennis den 26. nov. 2019
Hi Lene, Hotel Derek loves the 10 out of 10 review - and you! We miss you both already!

2/10 Forfærdeligt

Yonathan

Rejste med familie, Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.
Overnattede 1 nat i april 2024
Svar fra David den 28. apr. 2024
Thank you for your review, Yonathan. Your concerns will be addressed.

6/10 Okay

khadra

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Dennis den 22. apr. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Forfærdeligt

Dylan

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra David den 21. apr. 2024
Thank you for your review, Dylan.

10/10 Fremragende

Aric

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra David den 16. apr. 2024
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

8/10 Udmærket

Louis

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great hotel . Value for what we paid .
Overnattede 1 nat i januar 2024
Svar fra Dennis den 15. apr. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 Dårligt

Hayes

Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
Overnattede 2 nætter i marts 2024
Svar fra David den 14. apr. 2024
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 Fremragende

Kariane

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 13. apr. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Candice

Overnattede 1 nat i februar 2024
Svar fra Dennis den 1. apr. 2024
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 Fremragende

Zachary

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great Staff!
Overnattede 4 nætter i marts 2024
Svar fra Dennis den 27. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Fremragende

David

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Hajha
Overnattede 3 nætter i marts 2024
Svar fra Dennis den 22. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Fremragende

Adisia

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 21. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Fremragende

Lee

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Dennis den 19. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Forfærdeligt

Robert

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Do not recommend and would never use again!
Overnattede 1 nat i marts 2024
Svar fra Dennis den 19. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Morgan

Rejste med partner
Synes ikke om: Rengøring, faciliteter
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
Overnattede 1 nat i marts 2024
Svar fra Dennis den 19. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Natalee

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Definitely not a 4 star. Poorly maintained and noisy.
Overnattede 1 nat i marts 2024
Svar fra Dennis den 14. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Forfærdeligt

Shanita

Rejste med familie, Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
Overnattede 3 nætter i februar 2024
Svar fra Dennis den 14. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Miguel

Rejste i en gruppe
Synes ikke om: Rengøring
No hay servicio de limpieza en las habitaciones
Overnattede 5 nætter i februar 2024
Svar fra Dennis den 11. mar. 2024
Hi Miguel, Please know that stayover cleaning service is available upon request 24 hours in advance. Thank you for your feedback and we would love to welcome you back.

10/10 Fremragende

Gustavo

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 2 nætter i januar 2024
Svar fra Dennis den 10. mar. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Forfærdeligt

Robert

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Bed bugs. Rude management. Filthy hotel
Overnattede 2 nætter i marts 2024
Svar fra Dennis den 10. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Dårligt

Daniel

Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
Overnattede 2 nætter i marts 2024
Svar fra Dennis den 10. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Fremragende

Brandon

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
Overnattede 1 nat i marts 2024

4/10 Dårligt

Slobodan

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 11. mar. 2024
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Forfærdeligt

Jonathan

Overnattede 1 nat i marts 2024
Svar fra Dennis den 1. apr. 2024
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Forfærdeligt

Marilyn

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 27. mar. 2024
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Dårligt

James

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
Overnattede 1 nat i marts 2024
Svar fra Lesia den 8. mar. 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 Okay

Mukarram

Rooms not as upgraded for the price being charged
Overnattede 1 nat i februar 2024
Svar fra Dennis den 5. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

samira

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Loved the decor.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 27. feb. 2024
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Dårligt

Courtney

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 22. feb. 2024
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

8/10 Udmærket

Reijiro

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

10/10 Fremragende

Francisco

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Forfærdeligt

Vickie

Rejste med partner
Synes ikke om: Rengøring, faciliteter
Dirty no heat breakfast limited and I am contacting the Better Business Bureau on this hotel I am requesting a full refund
Overnattede 2 nætter i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Dårligt

kelvin

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Dennis den 20. feb. 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Forfærdeligt

Bryan

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel Derek is in need of serious upgrading! We had to change rooms 3 times to try and get a decent room. All rooms were old and smelled, the 3rd was the best that they had so we decided to stay! We didn’t want to have to try and get a refund from Expedia. Thumbs down on this property.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Britt

Overnattede 2 nætter i februar 2024
Svar fra Dennis den 20. mar. 2024
Hi Britt , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

6/10 Okay

Brandon

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs a lot of work. Definitely not worth the hype. Okay for one night. Don’t get your hopes up.
Overnattede 1 nat i februar 2024
Svar fra Corlesia den 16. feb. 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Forfærdeligt

Tristan

Synes ikke om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Dennis den 14. feb. 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Dårligt

Linda m

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The air conditioning was broken and the shower and the elevators didn’t work
Overnattede 1 nat i februar 2024
Svar fra Dennis den 13. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Dårligt

Keyona

Rejste med familie
Synes ikke om: Faciliteter
The front desk clerk was very informative , however i do believe he was trying to make some side $$. To park at the hotel you are staying at they wanted to charge $30 for self parking per night and $40 if you do valet. That's ridiculous. 2nd he also stated that i could opt for the for the $30 a night to be taken out of my deposit. Well that not true when i scanned the qr code it did not give me the option to do that. This hotel also sits at the corner of a busy intersection so it is very tricky to get in it. The elevators on the parking structures did not work so if you parked on a higher level you would have to walk down with your luggage and all. At first look room was clean but does not look anything like the pictures. The bath tube drained very slow so water builds up while you take a shower. The breakfast that is included in your stay it was alright but the short Hispanic female cashier is rude. You can not take your food upstairs to your room unless you want to pay for it. Check out day i see pimps and prostitutes in the lobby and in the restaurant. I did not see them when i came but Sunday morning i most definitely saw them. With all the problems Texas has with human trafficking they allow this to go on. Oh almost forgot they take out a fee for the pool and gym out of your deposit money even though i did not use those things nor did i ask about those things. I will be looking into that. Because that does not make since to me. So in my eyes 2 star. You have a clean bed.
Overnattede 2 nætter i februar 2024
Svar fra Dennis den 13. feb. 2024
Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.

10/10 Fremragende

Kathryn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Alvin den 12. feb. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soonThank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Ymajahi

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel reminds me of a low end Vegas hotel. There was a big sticky spot on the carpet and I’ve bumped my calf on the bed frame some many times I could barely walk. Staff was great.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 10. feb. 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon.

8/10 Udmærket

JEREMY

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
not a bad option in Galeria area. hotel and rooms especially the bathrooms are showing their age but bar is good. cleaning so so.
Overnattede 3 nætter i februar 2024
Svar fra Dennis den 10. feb. 2024
Hi Jeremy, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!

4/10 Dårligt

adelina

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Not very helpful staff. Very run down conditions in rooms. Definitely only good because of location.
Overnattede 1 nat i februar 2024
Svar fra Jamesha L den 6. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

4/10 Dårligt

Mandy

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Bad customer service no room service
Overnattede 1 nat i januar 2024
Svar fra Jamesha L den 3. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Fremragende

Tawana

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The only thing is that they should tell you when they will release the security deposit
Overnattede 1 nat i januar 2024
Svar fra Jamesha L den 3. feb. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Udmærket

Jarvis, Houston

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I had a nice stay
Overnattede 1 nat i januar 2024
Svar fra Dennis den 31. jan. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Forfærdeligt

Danyal

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
They never let us check in.
Overnattede 1 nat i januar 2024
Svar fra Dennis den 31. jan. 2024
Hi Danyal,We apologize for any miscommunication however the hotel does not accept prepaid cards as a method of payment. We would love the opportunity to host you in the future.

8/10 Udmærket

Kelly, Beaumont

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 1 nat i januar 2024
Svar fra Jamesha den 31. jan. 2024
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon !

8/10 Udmærket

Wouter Cornelis

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Was all ok
Svar fra Dennis den 19. mar. 2024
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

8/10 Udmærket

Johnny

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Run down needs to be renovated
Overnattede 1 nat i januar 2024
Svar fra Jamesha den 31. jan. 2024
Thank you for your feedback.