Reception
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Anmeldelser af Four Points by Sheraton Houston West

3.5 out of 5
Four Points by Sheraton Houston West
11191 Clay Rd, Houston, TX

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 222 af i alt 416 anmeldelser" "
Bedømmelse på 8 − Udmærket. 109 af i alt 416 anmeldelser" "
Bedømmelse på 6 − Okay. 36 af i alt 416 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 416 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 416 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

7,6/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Adrianna

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
My bathroom had mold, open ceiling with water and mold damage, paint was damaged . The staff was helpful in adjusting my bill . The room was beautiful and comfy.
Overnattede 2 nætter i marts 2024

6/10 Okay

Rodney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Just felt like the price was way to much for 3 star hotel.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Trion

Synes godt om: Rengøring, service og personale, faciliteter
I had a horrible experience, but this was no fault of the hotel… The moment I checked in, we were hit with a tornado and the hotel lost power. My experience was horrible because the lights were out the remainder of the day into the wee hours of the morning, so I decided to just book another hotel but because of the storm there were no close hotels with power so I had to drive an hour out of town
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Drew

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It had no power, and Expedia went ahead and booked the room. I kind of blame expida for listing and stealing my money.
Overnattede 1 nat i maj 2024

6/10 Okay

Atharv

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The phone wasn't working, the menu was short. There are no runners apparently. It's a good hotel but is lacking in certain aspects.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Edrique D

Synes godt om: Rengøring
Enjoyed stay
Overnattede 2 nætter i maj 2024

6/10 Okay

Jennifer

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel does not have central air. It has window units. The interior design is appealing but being in Houston you could feel the humidity in the halls, elevator, and your room unless you kept the unit running all night. The staff was nice.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nur

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a great stay.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Kayla

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasant. Clean.
Overnattede 1 nat i april 2024

8/10 Udmærket

Victoria

Overnattede 1 nat i april 2024

10/10 Fremragende

Anderia

Rejste med partner
Missed my flight and check in time but they accommodated all my needs
Overnattede 3 nætter i marts 2024

2/10 Forfærdeligt

Maria del Socorro

Synes ikke om: Rengøring
Se les olvidó limpiar mi cuarto un día
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quietness, professionalism and greetings
Overnattede 1 nat i marts 2024

10/10 Fremragende

Kayla

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
i didn’t like how the bathroom was very dirty but the staff at the front was very nice. the ice machines didn’t work on any floor so that was a bummer but other than that it was decent.
Overnattede 1 nat i marts 2024

4/10 Dårligt

Michael Domingo

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
No ice and property looked run down. But was convenient to freeways.
Overnattede 4 nætter i februar 2024

4/10 Dårligt

Lalo

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale, faciliteter
The cleanness is terrible
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Yosef

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great amenities, easy check in/out, very smooth and comfortable stay overall.
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Taylor

Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Heather

Rejste med familie
We drive 8 hours I just walked in to check in and was notified that my room was cx that no rooms were available
Overnattede 1 nat i marts 2024

6/10 Okay

Ryan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I killed a roach in my roòm. When i informed the front desk i was told they were aware and to grab a snack from the hotel store. I was flabbergasted. Other than that it was an average stay.
Overnattede 5 nætter i februar 2024

8/10 Udmærket

Kristie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel the only downside is the noise from other guests due to the construction of the hotel. Otherwise it is a very good hotel
Overnattede 1 nat i februar 2024

10/10 Fremragende

sabrina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was amazing
Overnattede 1 nat i februar 2024

4/10 Dårligt

victor

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointment
Overall a disappointment. Room smelled bad, leaking bathroom, old, rundown feeling. Had to switch rooms a few times. Don't stay here. There are better hotels in the city for the same price.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Pamela

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i februar 2024

6/10 Okay

Eileen, Concord

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Cold breakfast and snarky kitchen attendant. Won't be coming back.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable rooms, clean. My only complaint is that the water was not really hot.
Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

christopher

Automobile stolen from the property
Overnattede 2 nætter i februar 2024

8/10 Udmærket

A

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024

8/10 Udmærket

Jehan

Synes godt om: Rengøring, service og personale, faciliteter
I enjoyed my stay at the hotel. Shannon was great, and very accommodating as I had an early flight and helped get an early check in as well as a late checkout. Overall great experience, one thing I would mention is that the water is pretty cold, hot water doesn’t really work.
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Mitchell

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Theodore

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was great, nice and quiet. Even the lobby was soothing, the cafeteria had plenty of outlets.
Overnattede 4 nætter i januar 2024

6/10 Okay

Terrelle

Rejste med familie, Forretningsrejsende
Synes godt om: Service og personale
Too noisy at night from electrical system or air conditioner. Some areas need mopping and clean up old spills. Odor is unclean smelling.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

PATRICK

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024

4/10 Dårligt

Karla

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
TERRIBLE
This hotel is terrible. Pre covid it was SO good, we loved it. I thought it would be so much better once it was renovated, but no. When we arrived, no one was there to check us in. they had a sign out that said “have a seat we’ll be right with you”. Ok…finally someone came. We checked in, our room had 1 bed. I paid for 2 beds. Back downstairs we go. New room had an A/C unit SO LOUD, my kid couldn’t even sleep. Back downstairs we go. As I walk to the desk, a random kid with greasy hair comes up and stands beside me. “Can I help you?” Uhhh me: “oh you work here?!” He’s in jeans and a tshirt, no name tag, no professionalism, how was I supposed to know. So I tell him all about my room and he says “well it’s a lottery. I can’t guarantee you’ll get a quiet AC unit if I move too rooms. We get a lot of complaints about that.” WHAT! Ok…requested a move anyway. THANKFULLY this new room was good. But there were so many nuances w this hotel. The bathroom doors are missing nobs, and there’s a huge gap between the doors it offers NO privacy. The elevator looks like they cleaned it w the wrong cleaner and now has stains and streaks everywhere. And as I walked into it, the doors shut on me and it hurt! Like it didn’t sense me. It was odd. For $99 I guess I got what I paid for but I will never stay here ever again.
Knobs off
The huge gap between the 2 bathroom doors
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Robin

Overnattede 1 nat i januar 2024

10/10 Fremragende

Dontra, Allen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Shannon and the staff at this location went over and beyond to ensure my stay was 5 star.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Dontra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Wendy

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is beautiful, safe and located 13 miles from Houston city center. Conveniently located to restaurants, shopping and grocery stores. Highly recommend.
Overnattede 1 nat i januar 2024

6/10 Okay

Roz

Synes godt om: Rengøring
Synes ikke om: Service og personale
Very bad customer service, I had unwanted charges on my credit card, I had to follow up with them so many times. When asked why did you guys not call me to let me know any update. Manager is telling me that I’m busy. I said this charges are invalid and I’m busy too doesn’t mean you will take money and not return which you are suppose to
Overnattede 1 nat i december 2023

10/10 Fremragende

Jalynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Jalynn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Yves

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was in a state of disrepair. Several of our group had to change rooms during our stay.
Overnattede 2 nætter i januar 2024

6/10 Okay

Ha

Overnattede 1 nat i januar 2024

10/10 Fremragende

Amy

Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

Raelyn

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Terrible Experience
This was my first time staying at this hotel, and I visit Houston often. Upon check in, the lady at the front desk charged me double than what I was supposed to be charged. Not only that, when I walked into the room, the tv did not turn on, the heater didn’t work, and none of the room lights worked either. When I asked to switch rooms I was told no that someone was going to come out to fix the problem. I waited 4 hours and no one came. I called the front desk and was told I still couldn’t move rooms and had to wait for someone to come out. It took a total of 7 hours (9pm) until I was transferred to another room (different shift was working). I basically wasted my night stuck in a room where nothing worked. I still have not received my refund for the overcharge on my account.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Vinay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

8/10 Udmærket

Samuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

4/10 Dårligt

Jose

Overnattede 3 nætter i december 2023

2/10 Forfærdeligt

Sheldon

Overnattede 1 nat i december 2023