Suite - 1 kingsize-seng - byudsigt | Udsigt fra værelset
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Anmeldelser af Hotel Derek

4 out of 5
Hotel Derek
2525 West Loop S, Houston, TX

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 575 af i alt 2113 anmeldelser" "
Bedømmelse på 8 − Udmærket. 358 af i alt 2113 anmeldelser" "
Bedømmelse på 6 − Okay. 367 af i alt 2113 anmeldelser" "
Bedømmelse på 4 − Dårligt. 352 af i alt 2113 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 461 af i alt 2113 anmeldelser" "

7,0/10

Rengøring

7,2/10

Service og personale

6,4/10

Faciliteter

6,6/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lene

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2019
Svar fra Dennis den 26. nov. 2019
Hi Lene, Hotel Derek loves the 10 out of 10 review - and you! We miss you both already!

2/10 Forfærdeligt

Crystal

Rejste med familie
Smells when you walk in the property
Overnattede 2 nætter i maj 2024
Svar fra David den 15. maj 2024
Thank you for your review, Crystal.

4/10 Dårligt

Tiffany

Overnattede 2 nætter i maj 2024
Svar fra David den 14. maj 2024
Thank you for your review, Tiffany.

2/10 Forfærdeligt

Paulette

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter
DO NOT BOOK! Filthy room and rude front desk staff and manager, plus we got charged $200 for zero consumption of incidentals, instead of $40 for Valet parking. I had stayed here when the hotel was new, this second stay was my worst hotel Nightmare. My room was 911 and literally a cry for help. It was dirty beyond acceptable, and I don’t mean just dirty from the last guest. Months and years of neglect and grime. The walls were gross, the mirror edges, the sink was cracked, the phone receiver was filthy, the light switches and there were bugs (like baby cockroaches)) on the bathroom ceiling that kept falling over the sink. Zero maintenance, rusty tub, shades were broken, couch in disarray and it was noisy from the street. I checked in around 10:30 PM after a long day of work and had a full day in the morning when I called the front desk to let them know, but had to go down myself and get a key to another room and move my stuff without help. In the AM when I was sharing my experience with the manager on the state of the room and offered to share photos he said I don’t need to see photos, there is a person behind you. I was in shock, no apology offered for any inconvenience and when I said is this the new norm? He said yes! After we checked out he over charged our card for incidentals! My absolute worst experience EVER anywhere in the world. ! I was so embarrassed with my colleagues as I recommended we stay here! THE WORST! They still have not refunded overcharged fees!
Overnattede 1 nat i maj 2024
Svar fra David den 14. maj 2024
Thank you for your review, Paulette. Your concerns are being addressed.

6/10 Okay

Lindzy

Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter
If I'm being honest about my stay at hotel Derek I find that it was average to below average. I've traveled to a lot of different five-star, four star, and three star hotels and I expected a lot more from this hotel based on the price. I was very let down as this was my mother's Day gift as a night away and a full night's rest and I really wanted to enjoy it. I found it to be very noisy. I tried to call the guest services line to ask for eating utensils and some extra towels. I was told to contact "in room dining" and the employee didn't even have the courtesy to transfer the call or offer to let them know. They just hung up. Next thing you know a hotel employee is knocking on my room door to deliver a toothbrush and toothpaste.... never got my eating utensils but I did get my towels. However in the morning the front desk person was great she was very personable and she was a really great host. The complimentary breakfast is really nice and the entire breakfast experience was really nice compared to everything else. But overall I did not enjoy my stay as much as I thought I would, unfortunately. The bathroom was really gross honestly The bedroom was okay but the floors were sticky. The wifi was terrible and the remote only had two buttons that worked. The parking was expensive and very limited. I expect better service for such an expensive hotel in a very affluent part of the city.
Overnattede 1 nat i maj 2024
Svar fra David den 14. maj 2024
Thank you for your review, Lindzy. Your concerns will be addressed.

6/10 Okay

avi ben

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra David den 14. maj 2024
Thank you for your review, Avi Ben.

2/10 Forfærdeligt

JEREMY

Synes ikke om: Rengøring
Overnattede 4 nætter i maj 2024
Svar fra David den 14. maj 2024
Thank you for your review, Jeremy.

10/10 Fremragende

Hung, Westminster

Overnattede 1 nat i april 2024
Svar fra Lisa den 12. maj 2024
Thank you for your ratings. Hope to se you again1

2/10 Forfærdeligt

Marvette

Rejste med partner
Synes ikke om: Faciliteter
This property needs a makeover and the lady at the front desk has no customer service and she was rude when I checked out early
Overnattede 3 nætter i maj 2024
Svar fra David den 10. maj 2024
Thank you for your review, Marvette. Your concerns will be addressed.

4/10 Dårligt

Robert

Rejste med partner
Synes ikke om: Faciliteter
Hotel Derek was a hot property when it opened in the 90s. It's certainly in a great location, on Westheimer next to IH 610 and the Galleria. Valet parking was pricey ($40/night) but better that parking yourself ($30/night), but the valet service was quick (Don't bother trying to call; it's easier just to go downstairs and present your ticket. The decor is pure 90s, which means rather outdated. We had a balcony suite, which was nice enough and clean, but the "suite" just means a very long sofa (at least 9 feet) against the window and a cozy separate computer room with a sliding door to the balcony. The view is unimpressive, but who wants a view of a busy Houston business district? There is a coffee maker and a small fridge in the main room. The king bed was fairly comfortable, but the hotel's pillows are as thin and hard as any I've ever stept on. The bathroom was ok, except that the bathtub was very high for elderley guests. The problem is with staffing. We arrived after 8 pm, and only one employee was handling both parking and our luggage. When we finally got to our room and unpacked we went downstairs to get something to eat. The bar was busy, but we sat at a table and waited for service. The bartender was the only employee in evidence, and when moved to bar seats and asked for a menu we were told (a little after 9) that the cook had just left. Maybe you could get a hamburger or short order at other times of the day. Room service wasn't even a possibility.
Overnattede 2 nætter i maj 2024
Svar fra David den 10. maj 2024
Thank you for your review, Robert. You concerns will be addressed.

4/10 Dårligt

Kelli

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The bed was comfortable and the AC worked very well. The room was mostly clean, except the AC vents, which were covered in dust. We arrived at 3:45 and were not allowed to check in until 4:00, which meant everyone else sitting in the lobby was also waiting. We all had to stand in a long, slow line in order to check in. I found the front desk reception people to be less than friendly and slightly snarky when asking a question over the course of our two day stay. I requested a late check out and was told all the late check outs had already been granted. My husband has some health issues and we needed a little more time to complete his health regimen. I was told I could pay for a late check out, or another day. In the end I was given and extra 30 minutes. We were checking out on a Monday morning. In my entire time there, I never once saw a housekeeping cart or housekeeper. It wasn't like they were ready to jump into our room upon our departure. I requested a handicapped accessible room. The bathtub had handicap bars at knee and thigh height. I've never seen that before. It was almost more dangerous trying to hold on so low than not having any bars to hold onto. The room itself was very run down. A big chip had been knocked out of the shelf that served as a dresser. The wallpaper was torn and wrinkled, the side table was broken, etc. It just wasn't the quality room I would expect for the price I paid. I will not stay at Hotel Derek again. I do not recommend.
Overnattede 2 nætter i april 2024
Svar fra Dennis den 6. maj 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Fremragende

Carlos

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra David den 29. apr. 2024
Thank you for your review, Carlos. We're thrilled you enjoyed your stay!

2/10 Forfærdeligt

Yonathan

Rejste med familie, Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.
Overnattede 1 nat i april 2024
Svar fra David den 28. apr. 2024
Thank you for your review, Yonathan. Your concerns will be addressed.

6/10 Okay

khadra

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Dennis den 22. apr. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Forfærdeligt

Dylan

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra David den 21. apr. 2024
Thank you for your review, Dylan.

10/10 Fremragende

Aric

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra David den 16. apr. 2024
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

10/10 Fremragende

Oneisha

Overnattede 3 nætter i april 2024
Svar fra Dennis den 6. maj 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

8/10 Udmærket

Louis

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great hotel . Value for what we paid .
Overnattede 1 nat i januar 2024
Svar fra Dennis den 15. apr. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 Dårligt

Hayes

Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
Overnattede 2 nætter i marts 2024
Svar fra David den 14. apr. 2024
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 Fremragende

Kariane

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 13. apr. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Candice

Overnattede 1 nat i februar 2024
Svar fra Dennis den 1. apr. 2024
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 Fremragende

Zachary

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great Staff!
Overnattede 4 nætter i marts 2024
Svar fra Dennis den 27. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Fremragende

David

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Hajha
Overnattede 3 nætter i marts 2024
Svar fra Dennis den 22. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Fremragende

Adisia

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 21. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Fremragende

Lee

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Dennis den 19. mar. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Forfærdeligt

Robert

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Do not recommend and would never use again!
Overnattede 1 nat i marts 2024
Svar fra Dennis den 19. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Morgan

Rejste med partner
Synes ikke om: Rengøring, faciliteter
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
Overnattede 1 nat i marts 2024
Svar fra Dennis den 19. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Natalee

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Definitely not a 4 star. Poorly maintained and noisy.
Overnattede 1 nat i marts 2024
Svar fra Dennis den 14. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Forfærdeligt

Shanita

Rejste med familie, Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
Overnattede 3 nætter i februar 2024
Svar fra Dennis den 14. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Miguel

Rejste i en gruppe
Synes ikke om: Rengøring
No hay servicio de limpieza en las habitaciones
Overnattede 5 nætter i februar 2024
Svar fra Dennis den 11. mar. 2024
Hi Miguel, Please know that stayover cleaning service is available upon request 24 hours in advance. Thank you for your feedback and we would love to welcome you back.

10/10 Fremragende

Gustavo

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 2 nætter i januar 2024
Svar fra Dennis den 10. mar. 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Forfærdeligt

Robert

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Bed bugs. Rude management. Filthy hotel
Overnattede 2 nætter i marts 2024
Svar fra Dennis den 10. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Dårligt

Daniel

Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
Overnattede 2 nætter i marts 2024
Svar fra Dennis den 10. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Fremragende

Brandon

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
Overnattede 1 nat i marts 2024

4/10 Dårligt

Slobodan

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 11. mar. 2024
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Forfærdeligt

Jonathan

Overnattede 1 nat i marts 2024
Svar fra Dennis den 1. apr. 2024
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Forfærdeligt

Marilyn

Overnattede 2 nætter i marts 2024
Svar fra Dennis den 27. mar. 2024
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Dårligt

James

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
Overnattede 1 nat i marts 2024
Svar fra Lesia den 8. mar. 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 Okay

Mukarram

Rooms not as upgraded for the price being charged
Overnattede 1 nat i februar 2024
Svar fra Dennis den 5. mar. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

samira

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Loved the decor.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 27. feb. 2024
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Dårligt

Courtney

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 22. feb. 2024
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

8/10 Udmærket

Reijiro

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you for choosing us here at Hotel Derek. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

10/10 Fremragende

Francisco

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Forfærdeligt

Vickie

Rejste med partner
Synes ikke om: Rengøring, faciliteter
Dirty no heat breakfast limited and I am contacting the Better Business Bureau on this hotel I am requesting a full refund
Overnattede 2 nætter i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Dårligt

kelvin

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Dennis den 20. feb. 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Forfærdeligt

Bryan

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel Derek is in need of serious upgrading! We had to change rooms 3 times to try and get a decent room. All rooms were old and smelled, the 3rd was the best that they had so we decided to stay! We didn’t want to have to try and get a refund from Expedia. Thumbs down on this property.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 20. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Britt

Overnattede 2 nætter i februar 2024
Svar fra Dennis den 20. mar. 2024
Hi Britt , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

6/10 Okay

Brandon

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs a lot of work. Definitely not worth the hype. Okay for one night. Don’t get your hopes up.
Overnattede 1 nat i februar 2024
Svar fra Corlesia den 16. feb. 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Forfærdeligt

Tristan

Synes ikke om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Dennis den 14. feb. 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Dårligt

Sidonie

Synes ikke om: Værelsets komfort
Don't be fooled, stay elsewhere.
So, first off. Breakfast is not necessarily included in the price of the stay. There is a $100 amenity fee upon check in that gives access to the pool, gym, and breakfast for two which is $20. Ok, $20 for breakfast isn't bad, but it's a little misleading that's it not included in the price of the stay as advertised. The water in the shower was not hot, just warm and no matter how hard we tried to shut it off, it kept running. This is supposed to be a 4-star hotel, it was a 5 diamond at one point, it's crazy how bad this place has gone down. The clock next to the bed still has the iPhone 4 connection from 2010 that is obsolete. I think that's the last time this hotel has seen an update. Check in was disappointing and unprofessional. I did not feel welcome. Parking; really tight spots and only two levels open. If you drive anything larger than a corolla, be prepared to get your doors dinged. The elevator of the parking garage was broken, had take the stairs with the baggage in hand. After a while, we just had to laugh at how bad this place was. We live in Houston and just wanted a night away, I know what this place once was. It hasn't been maintained.
Overnattede 1 nat i februar 2024
Svar fra Dennis den 13. feb. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team