We reserved a smoking room with two queen beds for two adults and two teens for two nights. There were some issues but the staff resolved most of these very quickly.
There was no ashtray, there was only one mini bottle of shampoo and conditioner for all of us to share, and only 3 towels. We usually bring our own toiletries from home and forgot this time. Staff was quick to assist us!
There was not a glass tray in the microwave. We tried to heat coffee without the tray but it made a sizzling sound so we shut it off quickly. This did not get resolved before we left.
The ice machine was broken when we arrived, we were directed to get ice at the motel next door. This kind of thing happens sometimes, not a big deal to us.
Fresh hot coffee was available in the lobby at all times. Really good coffee too, I might add. The free continental breakfast had more options than I expected for such a low room price. The room had hotter water than most motels, which was great, no semi-warm showers. The staff was always friendly and professional and helpful.