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Anmeldelser af Embassy Suites by Hilton Hot Springs Hotel & Spa

3.5 out of 5
Embassy Suites by Hilton Hot Springs Hotel & Spa
400 Convention Blvd, Hot Springs, AR

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 714 af i alt 1338 anmeldelser" "
Bedømmelse på 8 − Udmærket. 283 af i alt 1338 anmeldelser" "
Bedømmelse på 6 − Okay. 166 af i alt 1338 anmeldelser" "
Bedømmelse på 4 − Dårligt. 93 af i alt 1338 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 82 af i alt 1338 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

J

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a very nice stay !
Overnattede 3 nætter i maj 2024
Svar fra GM den 26. maj 2024
Dear J, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Hotel Management

10/10 Fremragende

Lauren N

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was kind
Overnattede 1 nat i maj 2024
Svar fra GM den 23. maj 2024
Dear Lauren N, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Hotel Management

4/10 Dårligt

Patricia

Rejste med partner
Synes ikke om: Rengøring, service og personale
The carpet was all stained. 5 minutes to get hot water in the shower. Rude breakfast staff. Water stains in the ceiling. Having to pay for parking daily. Food and trash left in hallways. I rarely post reviews... but I thought I would inform. Thank you and take care.
Overnattede 2 nætter i maj 2024
Svar fra GM den 20. maj 2024
Dear Patricia, Offering clean and high-qulaity rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely. Hotel Management

10/10 Fremragende

Stanley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sherry

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful.
Overnattede 1 nat i maj 2024
Svar fra GM den 20. maj 2024
Dear Sherry, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Hotel Management

10/10 Fremragende

David

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close to granddaughters high school graduation. Expensive for one night
Overnattede 1 nat i maj 2024
Svar fra GM den 17. maj 2024
Dear David, I'm glad that our location was convenient for your visit. We appreciate your feedback and thank you for staying with us. Best, Hotel Management

10/10 Fremragende

Rosemary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was always cheerful and helpful. The rooms were clean and roomy. The breakfast staff did an excellent job and the food was great.
Overnattede 3 nætter i maj 2024
Svar fra GM den 17. maj 2024
Dear Rosemary, We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service, clean accommodations, and great breakfast. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Hotel Management, GM

8/10 Udmærket

Stacy, Jonesboro

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024

8/10 Udmærket

Abdurashid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Danny

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfortable and quiet. Breakfast was the best. It was fresh, hot, and a real time saver so we can go off in our adventure.
Overnattede 4 nætter i maj 2024
Svar fra GM den 10. maj 2024
Dear Danny, We are happy to hear from you and value your kind review. It is lovely to hear that our comfortable accommodations and hot breakfast all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Mark Lyons, GM

4/10 Dårligt

Mike

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra GM den 10. maj 2024
Dear Mike, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Mark Lyons, GM

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The local staff are very friendly people. It’s a shame people from California New York come here and act like turds
Overnattede 3 nætter i maj 2024
Svar fra GM den 8. maj 2024
Dear Robert, Thank you for sharing this review, and we welcome you to revisit us anytime! Best, Mark Lyons, GM

10/10 Fremragende

Earl

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love staying here, everyone is just so nice and welcoming
Overnattede 1 nat i maj 2024
Svar fra GM den 6. maj 2024
Dear Earl, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit once again. We appreciate your choosing us and hope to host you again. Best, Mark Lyons, GM

6/10 Okay

Kenneth

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My first experienced with Embqssy Suites was on a trip to detroit. Excellent service at the airport and the breakfast exceeded our expectations. My second trip was to Nashville. Beautiful facility and once again breakfast was great. Unfortunately my third visit to Hot Springs for a girls trip did not meet my expectations. On our first night we noticed ripped curtains on the bay window in the room. The next morning afer breakfast, we noticed the cleanning personnel in our room. I made requests for additional towels and two more blankets. We left. Upon our return after going to Lake Hamilton for the day, the only thing we received was one blanket. Our beds were not made up, the floor was not vaccumed. The pull out sofa was intact but was clearly used and not made up. I went downstairs to inform the front desk. She asked did I want them to come now to take care of the matter? I sano because after our day and dinner we were ready for bed. She put in my request for more towels and that was it. Breakfast was not so good. My egg white mushroom and spinach omelet was watery as was the oatmeal. I still love the brand and this location is in need of a serious remodel. The furniture in the lobby also had many obvious tears. As far as the staff that assisted with breakfast they were good but housecleaning apparently is not motivated to do their job. Appreciation of what the staff does hopefully will motivate them to do their job well.
Overnattede 2 nætter i maj 2024
Svar fra GM den 5. maj 2024
Dear Kenneth, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Mark Lyons, GM

10/10 Fremragende

Katherine

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming and efficient staff, clean and well maintained facility, wonderful breakfast to boot. Really appreciated how accommodating they were of our well-behaved dogs, too.
Overnattede 2 nætter i april 2024
Svar fra GM den 3. maj 2024
Dear Katherine, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Pablo Zuniga, GM

10/10 Fremragende

Laura

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was within walking distance of Hot Springs National Park. Staff was outstanding: friendly and very helpful. Very comfortable bed. Enjoyed the breakfast and evening reception.
Overnattede 1 nat i april 2024
Svar fra GM den 1. maj 2024
Dear Laura, We were honored to host you and appreciate your high praise. We are thrilled you enjoyed your time with us and that we exceeded your expectations. Thank you for acknowledging the staff and for sharing that we provided you with a wonderful experience. We can't wait to welcome you again as it was truly our pleasure to host you. Best, Mark Lyons, GM

10/10 Fremragende

Ashley

Overnattede 1 nat i april 2024

10/10 Fremragende

Ginnie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When I arrived i felt as if i was in a resort. I thought I must be at the wrong hotel. The greeter, Alice was amazinly delightful,
Overnattede 1 nat i april 2024
Svar fra GM den 25. apr. 2024
Dear Ginnie, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Mark Lyons, GM

10/10 Fremragende

Kellie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
😊
Overnattede 1 nat i april 2024
Svar fra GM den 24. apr. 2024
Dear Kellie, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Mark Lyons, GM

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra GM den 25. apr. 2024
Dear Richard, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Mark Lyons, GM

10/10 Fremragende

Barry

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was polite and friendly.
Overnattede 2 nætter i april 2024
Svar fra GM den 22. apr. 2024
Dear Barry, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Mark Lyons, GM

6/10 Okay

Georegella

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the spa treatments my husband and I try visiting once a year. The hotel is always clean, friendly staff, the best breakfast and wait staff ever. However the beds may need to be updated because sleeping was very difficult . The bed was uncomfortable hard there was no support it felt like you would sink into the bed whenever you laid down.
Overnattede 3 nætter i april 2024
Svar fra GM den 19. apr. 2024
Dear Georegella, Welcome back! While it sounds like you had a lot to like about your stay, I am very sorry that our beds were not to your liking. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We hope to host you again for a flawless stay. Sincerely, Mark Lyons, GM

10/10 Fremragende

Mitzi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel staff was friendly and courteous. The happy hour drinks and snacks was great. We was shocked to see a fresh omlet bar during breakfast. Embassy will be our go to hotel going forward.
Overnattede 1 nat i april 2024
Svar fra GM den 19. apr. 2024
Dear Mitzi, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our amenities pleasing and our staff friendly. We hope to see you again soon! Best, Mark Lyons, GM

2/10 Forfærdeligt

William

Overnattede 3 nætter i april 2024
Svar fra GM den 6. maj 2024
Dear William, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Mark Lyons, GM

4/10 Dårligt

Rachel

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
This is an older hotel in need of attention. Our room had stains on the carpet and shower curtain. Kitchenette sink has a faucet in need of repair and a slow drain. Bathroom has damage to the baseboard level tile. In terms of cleanliness, the shower curtain had a nasty mildew smell, there was soap residue on the soap tray in the shower. We had booked a room for four people and only 3 towels were provided. We were turned away for service at the hotel restaurant because the kitchen was "backed up." There is very little parking on the hotel property. They charge you $10 a day for parking regardless, and you have to tell them to take it off your bill at checkout if you had to park elsewhere and walk, which we did. I would not stay here again.
Overnattede 2 nætter i april 2024
Svar fra GM den 9. apr. 2024
Dear Rachel, Thank you for sharing your feedback with us. Please accept our sincere apology for our service and accommodations that weren't up to your expectations or our high standards. Your comments will enable us to improve our guest experience. We appreciate you sharing your experience and hope for an opportunity to deliver a better stay in the future. Sincerely, Mark Lyons, GM

8/10 Udmærket

Denene

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and easy access to many restaurants
Overnattede 2 nætter i marts 2024
Svar fra GM den 4. apr. 2024
Dear Denene, It is fantastic to see that you had an enjoyable stay at our Embassy Suites. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Alan Sims, GM

10/10 Fremragende

Behrouz, chicago

Overnattede 1 nat i marts 2024
Svar fra GM den 25. apr. 2024
Dear Behrouz, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Mark Lyons, GM

10/10 Fremragende

Donnie

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay. All of the staff were so courteous and were quick to take care of our needs.
Overnattede 2 nætter i marts 2024
Svar fra GM den 1. apr. 2024
Dear Donnie, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Alan Sims, GM

10/10 Fremragende

Erin

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property!!
Overnattede 1 nat i marts 2024
Svar fra GM den 27. mar. 2024
Dear Erin, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Alan Sims, GM

6/10 Okay

Victoria

Rejste med partner
rooms are very old and in need of renovation.
Overnattede 2 nætter i marts 2024
Svar fra GM den 27. mar. 2024
Dear Victoria, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Alan Sims, GM

8/10 Udmærket

Brandei

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location
Overnattede 3 nætter i marts 2024
Svar fra GM den 20. mar. 2024
Dear Brandei, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Alan Sims, GM

6/10 Okay

romy

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale
Staff was just really phoning it in this round. Negative attitudes. Slow moving. Not helpful. Closed breakfast bar 20 mins earlier than advertised. We called at bedtime for an extra blanket and they said they would bring it up. It never came.
Overnattede 1 nat i marts 2024
Svar fra GM den 19. mar. 2024
Dear romy, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Alan Sims, GM

8/10 Udmærket

Marc

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great except for the breakfast. Food didn’t look good. There was limited seating and no forks. We decided to eat breakfast out while we stayed there. Everything else was great
Overnattede 2 nætter i marts 2024
Svar fra GM den 19. mar. 2024
Dear Marc, We are grateful for your feedback and glad to hear that you had a good stay overall. However, we apologize that you did not find our breakfast appealing and that your overall impression was not up to your expectations. Your honest feedback helps us improve and enhance the experiences of our future guests. We appreciate your time and hope to have another chance to host you in the future. Best, Alan Sims, GM

10/10 Fremragende

clara, Russellville

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Considering it was check in time, a holiday weekend they had only 1 person working at the front desk checking guest in. There was a very ling line a long wait in line. I felt bad for the front desk clerk.
Overnattede 1 nat i marts 2024
Svar fra GM den 18. mar. 2024
Dear clara, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about your arrival experience. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Alan Sims, GM

10/10 Fremragende

Rubi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra GM den 20. mar. 2024
Dear Rubi, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Alan Sims, GM

10/10 Fremragende

Ethan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super nice staff
Overnattede 1 nat i marts 2024
Svar fra GM den 15. mar. 2024
Dear Ethan, It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we can’t wait to welcome you again. Best, Alan Sims GM

6/10 Okay

Michele, Irving

Overnattede 1 nat i marts 2024
Svar fra GM den 4. apr. 2024
Dear Michele, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Alan Sims, GM

10/10 Fremragende

Phillip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The proximity to the convention center.
Overnattede 3 nætter i marts 2024
Svar fra GM den 15. mar. 2024
Dear Phillip, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Alan Sims GM

6/10 Okay

Travis

Synes ikke om: Rengøring, service og personale, faciliteter
Let me start by saying our family usually stays at Embassy’s if they’re available. This one, unfortunately is at the bottom of the list. We got in at 1pm, not expecting our room to be ready, it wasn’t. Came back at 5pm to a line that was about 10 people deep. Finally got to the desk, room STILL not ready. Claimed they were short staffed in housekeeping. (This is THE theme of this hotel). So I got right back in the 10 person check in line again. (Only 2 people checking people in) Carla was the wonderful lady that I got this time, she made sure our room was ready. Big shout out to her. Clarification, The people that were working were very hard working & pleasant!! I believe the problem is with management. Positive: we booked a corner suite & it was huge. I read reviews before we arrived that the hotel was dated & after staying here, I concur! We had an ant infestation in ours. For fear of having to wait for a new room we would just smush them everytime we saw them. I know mgmt reads these, so, head on up to Rm 704 on the counter above fridge, you’ll see them along the wall. Breakfast was equally as frustrating as check in. They had 1 chef cooking omelets for the whole hotel. Again, they worked as hard as they could. But, come on, get at least 2 back there! And don’t come at me with the red, green & yellow busy times. We were there at 7am one morning & 8:20 the next. Same issue both times. I could keep going but I’m out of characters! Easy fix! Mgmt!!!
Overnattede 2 nætter i marts 2024
Svar fra GM den 14. mar. 2024
Dear Travis, I'm sorry to hear that you had to wait for an extended period to access your corner suite and that you encountered pests during your stay. Please know that we take any issues of pests very seriously and I have taken note of your concerns. In addition, I apologize that your breakfast experiences were not up to our usual standards. We would love to have the opportunity to better serve you in the future, however, if you do decide to explore other properties within our brand, we have several wonderful hotels that may be more to your liking. Thank you for staying with us. Sincerely, Alan Sims GM

6/10 Okay

Trishia, Coralville

Rejste med familie
Synes ikke om: Service og personale
Close to downtown Hot Springs but needs an update, ESPECIALLY in previous smoking rooms. We were told the hotel has been all nonsmoking for five years, but the room we stayed in smelled very strongly of cigarette smoke. Unfortunately there were no rooms available for a change, and it was very evident they were understaffed for the spring break week. A single employee was checking it multiple groups while also trying to run the small shop, and respond to other guest concerns. Breakfast was very very slow with mediocre selection due to multiple options being out. Generally have really liked our stays with Embassy Suites, but would not return to this location.
Overnattede 2 nætter i marts 2024
Svar fra GM den 17. mar. 2024
Dear Trishia, We appreciate your taking the time to share a review about your recent stay. We genuinely apologize for the experience you had, as it does not align with our high standards. We have carefully noted all your valuable comments. Your feedback is important to us as it enables us to monitor and enhance our total guest experience. We appreciate your patronage, and we sincerely hope to have the chance to regain your confidence in our commitment to delivering exceptional service and a comfortable stay. Sincerely, Alan Sims GM

10/10 Fremragende

Chip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra GM den 20. mar. 2024
Dear Chip, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Alan Sims, GM

10/10 Fremragende

Eric

Overnattede 1 nat i marts 2024

10/10 Fremragende

Deborah

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra GM den 20. mar. 2024
Dear Deborah, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Sims, GM

8/10 Udmærket

Tony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra GM den 28. feb. 2024
Dear Tony, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Alan Sims GM

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra GM den 28. feb. 2024
Dear Anonymous, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Alan Sims GM

8/10 Udmærket

Jenny, Alton

Rejste i en gruppe
Synes godt om: Service og personale
This was a family friendly hotel for a reasonable budget. Our room smelled stale and was quite dusty such as layer of dust on tv and hairy sediment on lampshades. Sink in kitchenette had a greasy film. Tile on bathroom wall was broken and some parts missing and tub had black stains. Bathroom floor has rust spots. Carpet felt gritty and dirty. 2 of the outlets didn’t seem to work. Also, the window was cloudy and smeared. We went to the pool to find one towel available for 2 of us to use.
Overnattede 2 nætter i februar 2024
Svar fra GM den 21. feb. 2024
Dear Jenny, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Alan Sims GM

10/10 Fremragende

dona

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property. Great service!!!
Overnattede 1 nat i februar 2024
Svar fra GM den 20. feb. 2024
Dear dona, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Alan Sims GM

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, værelsets komfort
So so stay.
The hotel is starting to show its age. The toilet in my room was broken and the room phone was filthy. The pool hasn’t been cleaned in so long that every top row tile has graffiti carved in the scum. Loved the bar.
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
Dear Anonymous, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room and our pool fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to have the opportunity to welcome you again for a more favorable experience. Sincerely, Alan Sims GM

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale
Not Enough Parking
Not enough parking. Had to walk a long way up a hill from behind hotel.
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
Dear Anonymous, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience and that parking negatively impacted your stay. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Alan Sims GM

6/10 Okay

Jim

Rejste med partner
Synes godt om: Rengøring, service og personale
No housekeeping done in room. Restaurant closed. Limited breakfast choices.
Overnattede 2 nætter i februar 2024
Svar fra GM den 15. feb. 2024
Dear Jim, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Alan Sims GM