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Anmeldelser af Holiday Inn London-Gatwick Airport, an IHG Hotel

4 out of 5
Holiday Inn London-Gatwick Airport, an IHG Hotel
Povey Cross Road, Horley, England

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 473 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 360 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 102 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 42 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 26 af i alt 1003 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Chanette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt tæt på lufthavnen
Venligt personale, imødekommende og god service. Hotellet fremstår pænt og der er kælet for detaljen. Godt og varieret menukort.
Overnattede 2 nætter i februar 2024
Svar fra HI London Gatwick den 16. feb. 2024
Dear Chanette,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon.Kindest Regards,Holiday Inn London Gatwick

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig oplevelse
Dejligt ophold, lækker mad og venligt personale
Overnattede 4 nætter i januar 2024
Svar fra HI London Gatwick den 12. jan. 2024
Dear Dejlig,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Udmærket

Kathrine Vest

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Området er begrænset med muligheder, og transporten til London er dyr. Morgenmadensbuffeten havde ikke et særligt stort udvalg. Men venligt og imødekommende personale og fin rengøring.
Overnattede 4 nætter i december 2023
Svar fra HI London Gatwick den 19. dec. 2023
Dear Kathrine,Thank you for your feedback. We are happy to know that your stay was to your satisfaction. Looking forward to welcoming you back. Kindest Regards

10/10 Fremragende

Lene

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Mante den 7. nov. 2023
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.

10/10 Fremragende

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location
Standard hotel. Nice and clean hotel. Very good from a location perspective if you are to travel from/to London Gatwick.
Overnattede 1 nat i september 2020
Svar fra Ana den 7. sep. 2020
Dear Guest, Thank you for your feedback, it is much appreciated. We are looking forward to welcoming you again in our hotel. Holiday Inn London Gatwick Airport

8/10 Udmærket

Jeff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2019

10/10 Fremragende

Claudia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very close to airport. Shuttle. Restaurant good Shower very narrow and deep, difficult to get in & put
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 22. maj 2024
Dear Claudia,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

Jenna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 22. maj 2024
Dear Jenna,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Udmærket

Ertan

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024

8/10 Udmærket

Maurice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Allan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet, clean ... had a lovely dining room, food was very good.
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 13. maj 2024
Dear Allan,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

Michele

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The breakfast buffet was great...amazing selection of hot and cold foods. The riom was clean, the bed comfortable, and we had everything we needed.
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 13. maj 2024
Dear Michele,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Udmærket

dawn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helpful friendly check in, room comfortable and clean
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 13. maj 2024
Dear dawn,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
This review was downgraded only due to maintenance during our stay. Highly recommended
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 10. maj 2024
Dear Brian,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your generous feedback, we couldn't be happier that your stay and overall experience was to your satisfaction, we will ensure your feedback is shared with entire team for job well done.We look forward to welcome you again.Kind Regards,

4/10 Dårligt

Benjamin

Synes ikke om: Rengøring
This place is fine as a quick stay before an early flight. However, it should definitely NOT be classified as a 4 star hotel. It’s 3 star at best. The bed was pretty uncomfortable, the floor of the bathroom was unvacuumed, the carpet didn’t feel clean enough to walk on, and the couch had stains. Basic rooms, didn’t look super clean, had a bit of a musty feel to it. The staff was okay but not super efficient with helping get checked in. Overall, the quality just didn’t meet the standards of a 4 star hotel. Good enough for quick nights before an early flight, but not anything better.
Overnattede 1 nat i maj 2024
Svar fra HI London Gatwick den 6. maj 2024
Dear Benjamin,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Fremragende

Jhoana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming staff.
Overnattede 2 nætter i april 2024
Svar fra HI London Gatwick den 6. maj 2024
Dear Jhoana,Thank you for your feedback, we look forward to welcome you back. Kind Regards

8/10 Udmærket

Harrilal

Rejste med familie
Synes godt om: Rengøring, service og personale
The staff wss very friendly and cooperative and the location was good. However, the waiting for food at the restaurant was very long and the menu was limited. Also, the sink in the washroom was clogged and the security safe was not working.
Overnattede 2 nætter i maj 2024
Svar fra Cristina den 5. maj 2024
Dear Harrilal, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

6/10 Okay

Olivia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Fine for overnight transit
Overnattede 1 nat i april 2024
Svar fra Cristina den 5. maj 2024
Dear Olivia, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

10/10 Fremragende

George

Rejste med partner
Synes godt om: Faciliteter
Undergoing extensive remodeling and the results will be very good
Overnattede 1 nat i april 2024
Svar fra HI London Gatwick den 3. maj 2024
Dear George,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

Kevin, Yellowknife

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

6/10 Okay

Bella

Rejste med partner
Synes ikke om: Rengøring
Dirty room. I dusted it myself. Great breakfast.
Overnattede 1 nat i april 2024
Svar fra HI London Gatwick den 3. maj 2024
Dear Bella,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

robert

Synes godt om: Rengøring
Overnattede 1 nat i april 2024

6/10 Okay

John, Northville

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Breakfast was very good for the price. Tiny bathroom. Broken floor tiles in the bathroom and they also looked very dirty. Construction site.
Overnattede 1 nat i april 2024
Svar fra HI London Gatwick den 30. apr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

ALEXANDER, orlando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy conveniente,lo recomiendo.
Overnattede 1 nat i april 2024
Svar fra HI London Gatwick den 29. apr. 2024
Dear Alexander,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

8/10 Udmærket

Murray

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Gareth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 29. apr. 2024
Dear Gareth,Thank you for the lovely feedback and we appreciate that you liked the location, we look forward to welcome you back.Kind Regards,Holiday Inn London Gatwick

8/10 Udmærket

John, Pickering

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Room was quiet. Friendly and helpful staff
Overnattede 1 nat i april 2024
Svar fra HI London Gatwick den 25. apr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

2/10 Forfærdeligt

Under

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mold on our shower ceiling. Super gross hotel. We left and booked the Hilton and demanded our money back. Had a cough from mold inhalation for 3 days following. Will never go back
Overnattede 2 nætter i april 2024
Svar fra HI London Gatwick den 22. apr. 2024
Dear Under,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Rest assured we have already taken corrective actions following your feedback at the time of check out with relevant department to avoid future occurrence.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind Regards

6/10 Okay

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Okay for the price
Overnattede 1 nat i april 2024
Svar fra Holiday Inn Management Team den 21. apr. 2024
Dear Thomas,Thank you for your feedback.Kindest Regards

10/10 Fremragende

Julia

Overnattede 1 nat i april 2024

8/10 Udmærket

Pamela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

8/10 Udmærket

Gagik

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i april 2024
Svar fra HI London Gatwick den 11. apr. 2024
Dear Gagik,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

Gwen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfectly positioned and very comfortable.
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 2. apr. 2024
Dear Gwen,Thank you for your feedback. We appreciate your time to leave your comments for us and look forward to welcome you back. Kindest Regards

8/10 Udmærket

Rosemary

Rejste med familie
Synes godt om: Rengøring, service og personale
Stayed one night for an early morning flight. It was fine but a bit older. Only provided one towel and the hair dryer did not work. It’s fine for what we needed.
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 2. apr. 2024
Dear Rosemary,Thank you for your feedback. We appreciate your time to leave your comments for us. Kindest Regards Reception team

10/10 Fremragende

Pamela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very friendly and helpful. The bath was deep, just like a British bath should be which I Love. I will say the tap in the bathroom was very close to the basin which made it difficult to wash your hands properly a bit weird but that’s just nitpicky on my part 😂 Everything was good very convenient to Gatwick to get the shuttle bus. The food in the restaurant was good and reasonable - thank you.
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 2. apr. 2024
Dear Pamela,Thank you for your feedback. We appreciate your time to leave your comments for us, we look forward to welcome you back. Kind Regards

8/10 Udmærket

Ana

Overnattede 1 nat i marts 2024
Svar fra Maksim den 21. apr. 2024
Dear Ana,Thank you for your 4star review.Looking forward to welcoming you back.Kindest Regards,

6/10 Okay

Lev

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024

10/10 Fremragende

Gerard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un gran hotel i una bona relació qualitat-preu
Overnattede 3 nætter i marts 2024
Svar fra HI London Gatwick den 1. apr. 2024
Dear Gerard,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

6/10 Okay

Jatinder

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
Ideal
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 3. apr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Fremragende

Alex

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy and excellent stay
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 1. apr. 2024
Dear Alex,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

4/10 Dårligt

Choonsoo

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Remember to bring your own water, or else you might end up paying £2.75 for a minuscule bottle—a total rip-off! Plus, the place had a sewage-like smell.
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 1. apr. 2024
Dear Choonsoo,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

10/10 Fremragende

Cristina

Overnattede 1 nat i marts 2024

6/10 Okay

Dana

Rejste med familie
Synes ikke om: Faciliteter
The shuttle to the airport was expensive (not included) and there was nothing within walking distance.
Overnattede 1 nat i marts 2024
Svar fra Holiday Inn Management Team den 21. mar. 2024
Dear Dana,Thank your feedback.All our services and prices for them are specified at the moment of booking.Kindest Regards

10/10 Fremragende

Carole

perfect for a pre-flight stopover. Bed was comfortable, room was spotlessly clean, and a short ride from the airport on the Hoppa. Felt perfectly comfortable sitting in the bar as a solo traveller too.
Overnattede 1 nat i marts 2024
Svar fra Holiday Inn Management Team den 21. mar. 2024
Dear Carole,Thank you for your 5 star review.We are delighted to see that your stay was enjoyable and comfortable.Looking forward to welcoming you back soon.Regards

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Holiday Inn Management Team den 21. mar. 2024
Dear James,Thank you for your 4 star review.Looking forward to welcoming you back soon.Regards

8/10 Udmærket

Keith

Wanted a nice coffee early morning NOT the room instant stuff! All close till 06:30… this is an airport hotel with very early departures Really!
Overnattede 1 nat i marts 2024
Svar fra Holiday Inn Management Team den 23. mar. 2024
Dear Keith,Thank you for your review. We appreciate your time to leave your feedback for us.Regards

6/10 Okay

Kunzhang

Overnattede 1 nat i marts 2024

6/10 Okay

Michal

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
There was no toilet paper in the room! There as only 1 cup when rhere were two of us.
Overnattede 1 nat i marts 2024
Svar fra HI London Gatwick den 5. mar. 2024
Dear Michal,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to Gatwick north and south terminals. that's why we stay
Overnattede 2 nætter i februar 2024
Svar fra HI London Gatwick den 5. mar. 2024
Dear Paul,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

6/10 Okay

Ken

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Tired, noisy, frenetic
Overnattede 1 nat i februar 2024
Svar fra HI London Gatwick den 1. mar. 2024
Dear Ken,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards