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Anmeldelser af Castle Hilo Hawaiian Hotel

3.5 out of 5
Castle Hilo Hawaiian Hotel
71 Banyan Dr, Hilo, HI

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 474 af i alt 1033 anmeldelser" "
Bedømmelse på 8 − Udmærket. 326 af i alt 1033 anmeldelser" "
Bedømmelse på 6 − Okay. 146 af i alt 1033 anmeldelser" "
Bedømmelse på 4 − Dårligt. 50 af i alt 1033 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 1033 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ann

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel
Fint hotel i gode omgivelser.
Overnattede 2 nætter i juli 2022
Svar fra KK den 28. jul. 2022
Thank you Ann for your comments, we appreciate your feedback. Mahlo.

6/10 Okay

Marilyn

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Michiyo

Rejste med familie
Synes godt om: Service og personale
施設は古いが場所は最高！
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kesha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my stay
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Donald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved our stay! Beautiful property and views! Would love to go back!
Overnattede 4 nætter i maj 2024
Svar fra KK den 24. maj 2024
Thank you, Donald, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Ester, Reno

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was directly on the water with nice views of Hilo Bay and Coconut Island. The rooms were fairly spacious with an outdoor balcony. I had reserved 2 ocean-front rooms and requested a King bed in each, but we had 2 Queens in each. The property was clean enough but the furnishings, carpets, etc. were somewhat tired. The provided continental breakfast offerings were pretty weak.
Overnattede 3 nætter i maj 2024
Svar fra KK den 23. maj 2024
Thank you, Ester, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Charleston

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Price, location
Overnattede 2 nætter i maj 2024
Svar fra KK den 23. maj 2024
Thank you, Charleston, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Herbert

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Very helpful and friendly staff… beautiful ocean and Mountain View’s!!
Overnattede 1 nat i maj 2024
Svar fra KK den 20. maj 2024
Thank you, Herbert, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Ralph, Kailua-Kona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
One of the better hotel options in Hilo, which has a limited supply. Updated a few years ago so the rooms are good. The staff was friendly & helpful.
Overnattede 1 nat i maj 2024
Svar fra KK den 20. maj 2024
Thank you, Ralph, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Kim

Rejste med familie
Synes godt om: Service og personale
Absolutely loved sitting on the Balcony enjoying the view of the Bay. Too many cats in parking area.
Overnattede 3 nætter i maj 2024
Svar fra KK den 15. maj 2024
Thank you, Kim, for your comments, we appreciate your feedback. I agree 100% about the cats, a few years ago, we tried trapping them and taking them to the humane society. We were met with fierce opposition from local P.E.T.A. members. Now County and State officials is tagged with controlling the feral cat population on Banyan Drive. mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Arch

Rejste med partner
Synes godt om: Rengøring, service og personale
The hotel staff was helpful and friendly, but the restaurant staff were not very nice and food service was very poor. The breakfast was a joke where there was no food most of the time. The service at the restaurant took over an hour.
Overnattede 3 nætter i maj 2024
Svar fra KK den 15. maj 2024
Thank you, Arch for your comments, we appreciate your feedback. We're sorry you were not happy with our restaurant staff and food. The restaurant and kitchen managers have received your comments and will make the corrections needed. Mahalo.

10/10 Fremragende

Emelia

Rejste med partner
Chill vibes. Great view of the bay for us. Quiet. Front desk were helpful. Definitely would choose to stay here again.
Overnattede 4 nætter i maj 2024
Svar fra KK den 14. maj 2024
Mahalo, Emelia, for your comments, we appreciate your feedback. Thank you for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Marcelle, Waianae

Synes godt om: Overnatningsstedets tilstand og faciliteter
Welcoming environment.
Overnattede 2 nætter i maj 2024
Svar fra KK den 14. maj 2024
Thank you, Marcelle, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel

8/10 Udmærket

Kevin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is in a great location overlooking Hilo Bay and sits adjacent to the beautiful Liliuokalani Gardens which is a must visit. Rooms are situated such that half are overlooking the bay and the other half overlook the golf course landside. The main restaurant has decent fare. The staff and service are excellent but the hotel could use some updating as rooms are showing their wear and tear. Lighting in the separate bathroom/shower area is dim and everything could use a good coat of fresh paint. Nights are quiet and peaceful especially if you have a room with a balcony overlooking the bay. There is a great restaurant within walking distance, Hilo Bay Cafe, that I highly recommend but that’s for another post. If you want to wander into town, it is an easy 5-10 minute drive to shopping and restaurants. Parking can be an issue if the hotel is hosting an event but according to the staff, street parking is allowed. Warning their guests that this might be an issue during nights with events would have been helpful so that guests don’t spend minutes circling through their parking to find a tight spot. Overall, I would recommend staying here for the great staff and location. Even as close as it is to the airport, the minimal air traffic did not detract at all from the stay.
Overnattede 3 nætter i maj 2024
Svar fra KK den 13. maj 2024
Thank you, Kevin, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Marvin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 6 nætter i maj 2024
Svar fra KK den 9. maj 2024
Thank you, Marvin, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Wendy

Synes godt om: Rengøring, service og personale
Restaurants need to be open past 7:00pm.
Overnattede 3 nætter i maj 2024
Svar fra KK den 8. maj 2024
Thank you, Wendy, for your comment, we appreciate your feedback. Our WSW Restaurant closes at 9:00pm every night. We apologize if someone told you we were closed at 7 pm as this is not the case. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

shigeo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ダウンタウンからは少し離れていますが、その分静かで過ごしやすいホテルです。二泊以上がお勧めです。
Overnattede 2 nætter i april 2024
Svar fra KK den 7. maj 2024
Thank you, Shigeo, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Tien, east lyme

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is at a nice location. Close to everything; restaurants and attractions.
Overnattede 3 nætter i maj 2024
Svar fra KK den 7. maj 2024
Thank you Ties for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Masayuki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra KK den 3. maj 2024
Thank you, Masayuki, for your rating, we appreciate your feedback. Mahol for choosing the Hilo Hawaiian Hotel.

4/10 Dårligt

Kenneth

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Had a very noisy room next to the parking lot. Charged a “resort fee.” This hotel is nothing like a resort.
Overnattede 1 nat i april 2024
Svar fra KK den 1. maj 2024
Thank you, Kenneth, for your comments, we appreciate your feedback. We're sorry that we did not your or our expectations. We'll work harder to improve on our product. mahalo.

10/10 Fremragende

Matthew

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this place. This is the second time we have stayed here.
Overnattede 2 nætter i april 2024
Svar fra KK den 29. apr. 2024
Thank you, Mathew, for your comment, we appreciate your feedback. Mahalo for again choosing the Hilo Hawaiian Hotel. We look forward to your next visit to Hilo.

10/10 Fremragende

Sabine, Jülich

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Schöne Lage an der Bucht von Hilo. Direkt neben einem kleinen Park und Coconut Island. Freundliches Personal. Nehmen Gastwünsche ernst.
Overnattede 8 nætter i april 2024
Svar fra KK den 29. apr. 2024
Thank you, Sabine, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Yoshihiro

Synes godt om: Rengøring, service og personale
I will stay again.
Overnattede 4 nætter i april 2024
Svar fra KK den 29. apr. 2024
Thank you, Yoshiro, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Mark Patrick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stay at this hotel every time I go to Hilo. Very close drive from the airport. Beautiful park surrounds the hotel. Very convenient to downtown Hilo and shops to the south. Great service from staff and convenient parking also free wifi. Highly recommend the location when staying in Hilo
Overnattede 4 nætter i april 2024
Svar fra Reservations Department den 25. apr. 2024
Thank you, Mark, for your rating and always coming back! We appreciate your feedback. We are grateful you enjoyed your stay and view. Mahalo for choosing the Hilo Hawaiian Hotel

8/10 Udmærket

vernon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was exceptional, nice breakfast, everything worked,hot water, laundry area, view in area is exceptional, quickly moved me to another room was across from elevators one elevator door was making noise as they passed and children getting off screaming.Next room quiet
Overnattede 4 nætter i april 2024
Svar fra KK den 25. apr. 2024
Thank you, Vernon, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Dawn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only minor thing is one free breakfast box per room per day no matter how many people are staying in the room. Otherwise the grounds are beautiful and the attached restaurant has great staff with great food. Service is fast & food is delivered fast. The location is great for doing things on that side of the island. I would definitely stay there again.
Overnattede 2 nætter i april 2024
Svar fra KK den 24. apr. 2024
Thank you, Dawn, for your comments, we appreciate your feedback. mahalo for choosing the Hilo Hawaiian Hotel

8/10 Udmærket

Sachiko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Reservations Department den 25. apr. 2024
Thank you, Sachiko, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

Songx

Rejste med familie
Synes godt om: Service og personale, faciliteter
The fridge was smelly with rusted rack inside. The complimentary breakfast was bad (it was complimentary so I can’t say anything but I do expect a better one)
Overnattede 1 nat i april 2024
Svar fra KK den 22. apr. 2024
Thank you, Songx, for your comment, we appreciate your feedback. Our complimentary continental breakfast consists of Coffee, pastries, fruits and juices. Full breakfast menu items are served in our WSW Restaurant. The rooms issue will be addressed immediately. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Christine

Overnattede 1 nat i april 2024
Svar fra KK den 13. maj 2024
Thank you, Christine, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

George

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location excellent
Overnattede 3 nætter i april 2024
Svar fra KK den 22. apr. 2024
Thank you, George, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

jose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very spacious and comfortable. We had a good view of Banyan Drive. The lobby area is very clean and welcoming. The only thing I didn't like too much was the continental breakfast. All the food offered is sweet (pastries, fruit, oatmeal), and I feel that something salty would make it perfect (hams, eggs, sausage, etc)
Overnattede 3 nætter i april 2024
Svar fra KK den 22. apr. 2024
Thank you, Jose, for your comments, we appreciate your feedback. Full breakfast menu items (hams, eggs, sausage, etc.) are served in our WSW Restaurant. The free Continental Breakfast consists of the "sweet" items you mention. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

Jane

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The shower curtain barely touched the tub. As a result water occurred on the floor a lot. Check in process took too long and there was a long line. The staff as very nice and accommodating.
Overnattede 2 nætter i april 2024
Svar fra KK den 22. apr. 2024
Thank you, Jane, for your comments, we appreciate your feedback. We will address the issues that you mention. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not an updated property but great location! Could walk all over and to lots Of restaurants - loved the hotel!
Overnattede 2 nætter i marts 2024
Svar fra KK den 22. apr. 2024
Thank you, Melissa, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

James, Pahoa

Overnattede 2 nætter i april 2024
Svar fra KK den 8. maj 2024
Thank you, James, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

EMI

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Emi, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

10/10 Fremragende

Jonatan

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exceeded expectations, clean and room looks recently restored.
Overnattede 1 nat i april 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Jonatan, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Sylvia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the complimentary breakfast boxes! Very convenient.
Overnattede 2 nætter i april 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Sylvia, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the continental breakfast! Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

SUSUMU

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
スタッフがフレンドリーで声を掛けやすかった。廊下などに少しゴミが落ちていて、残念に思った。サービスはよく考えられていて気持ち良かった。
Overnattede 3 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Susumu, we are sorry we did not meet your or our expectations, but we are glad the staff was helpful and friendly. We will do our best to improve our services. Mahalo.

10/10 Fremragende

Bobbie, Lihue

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All of the above
Overnattede 1 nat i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Bobbie, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Joly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean room as per my request. Mahalo! Nice service, nice staff.
Overnattede 3 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Joly, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Marguerite, Banning

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that I was able to park close to the entrance. I’m a seasoned traveler and did not want to be parked far away when arriving after dark or leaving in the early morning hours.
Overnattede 3 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Marguerite, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the parking. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

Joseph Mark

Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No seating except at the pool. People playing loud music half the night. Will never go back.
Overnattede 5 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Joseph, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

8/10 Udmærket

Yuko

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is really nice.
Overnattede 1 nat i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Yuko, for your rating, we appreciate your feedback. We are glad you enjoyed the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

Jennifer

Rejste med familie
Synes ikke om: Service og personale
Beautiful setting
Overnattede 1 nat i januar 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Jennifer, for your rating, we appreciate your feedback. We are glad you the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

Skye

Overnattede 2 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Skye, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Hirono

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice view from the room!
Overnattede 2 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Hirono, for your rating, we appreciate your feedback. We are glad you enjoyed the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 Okay

Paula

Rejste med familie
Interior rooms, bathrooms and hallways need to be updated and painted. The Japanese garden park within walking distance from the hotel was incredible. The hotel should tell you about it when checking in. Staff didn’t have much knowledge of events. We flew in for the Big Island International Marathon. It was surprising they didn’t know anything about it as it started and ended on their hotel property. Didn’t care for the abandon hotel directly in view from the pool or the nightly loud music coming from the local golf shop. Hotel was conveniently located within minutes of the Hilo Airport.
Overnattede 4 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Paula, for your comments, we appreciate your feedback. We are working towards updating the hotel. The state government is finally tearing down the hotel next door, we apologies for any inconveniences you faced. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 Udmærket

Steve

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Location
Overnattede 2 nætter i marts 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Steve, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Jorge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s good,
Overnattede 2 nætter i februar 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Jorge, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 Fremragende

Srividya

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No bells or whistles - basic accommodation. Had free breakfast which was good but had weird system. Still we were able to eat enough.
Overnattede 2 nætter i december 2023
Svar fra Reservations Department den 22. mar. 2024
Thank you, Srividya, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.