Dear Kenneth,Thank you for sharing your feedback about your recent stay. I sincerely apologize that we were not able to meet your expectations on your visit. We are anticipating to have all our renovations completed by middle of this year and I hope at that time, you will stay with us again. Sincerely,

Dear Cindy,Thank you so much for your rating! We are happy that we were able to meet your expectations during your stay and we look forward to your next visit.Sincerely,

Dear Louise,Thank you for providing your feedback about your stay with us. I apologize that you were inconvenienced with our ongoing renovations. We try our best to ensure that our guests are not greatly affected but we dropped the ball.We did have a takeaway breakfast for our guests and I apologize that you were not told on how to receive it by the agent who checked you in. We anticipate to have all our renovations completed, including our restaurant and pool by middle of this year and we hope that you will choose to stay with us again.Sincerely,

Dear Domenico,Thank you for sharing your rating with us in regards to your visit. I apologize if were not able to meet your expectations during your stay. We are anticipating that all our renovations are going to be completed by the summer and I hope that if you decide to return to stay with us at that time, we can turn this experience around to be a perfect stay!Sincerely,

Thank you so much for your review. We greatly appriciate the feedback you have provided. We will take a look at the issue you discribed and make sure our guests will avoid this issue in the future.

Thank you very much for taking the time to give us this review. We greatly appriciate this and hope you enjoy your next stay with again in the future.

Thank you very much for your generous review. We appriciate that you had a lovely stay. Hope to host you again in the near future.

I am very sorry you had a unpleasant experience with your rooms. We apricate your feedback. I imagine the frustration from having multiple rooms with this problem. We will be sure to find the source of this issue and work hard to resolve this. Thank you very much for bringing this issue to our attention as your feedback is very important to us.

Thank you very much for your review. Your feedback is greatly appreciated!

Thank you very much for your reviewl. We appriciate that you had a clean and comfortable stay with us.

Thank you very much for your review. We appriciate your feedback.

Thank you for taking the time to tell us about your experience. We greatly appriciate your feedback.

Hello, we apologize for the ongoing construction. Our hotel is undergoing renovations bit by bit for a improved future stay for our guest. Thank you for letting us know about the shampoo being empty, I will be sure to follow up with housekeeping to make sure our toiletries and sundries are fully stocked in our rooms.

Hello, and thank you for your review. We apologize our resteraunt was undergoing renovations during your stay. We hope to have it completed by mid November.

Thank you for your feedback. We apologize the standards were not satisfactory. We do acknowledge your feedback as it is of great importance to us. We use feedback such as yours to continuously make changes to our brand to improve guest experiences.

Hello, and thank you very much for your review. We are glad you enjoyed your stay with us!

Thank you for your review, We greatly appriciate it. Happy to see you had a lovely stay, and look forward to seeing you again in the future!

Thank you for your review. We do apologize for not having the amenities you were looking for, our hotel is currently undergoing refurbishing. We hope in a future stay to have all the amenities you are looking for.

Thank you very much for your review!

Thank you very much for your review! We are very pleased you enjoyed your stay so much.

We are glad you enjoyed the newly renovated room. The hotel is still undergoing further renovations. Our restauraunt is currently still under renovations as well. We do hope to have this whole hotel fully renovated by the middle of the year 2024. Hope to see you again and thank you.